Star Tech Journal

The Good, The Bad & The Ugly
"Excellent phone support."
"Because they are always helpful no matter
what the problem is (or when you call)."
"Parts are sent out immediately if not
sooner!"
'They always fmd a way to get it fixed. No
matter what!"
"They tiy harder!"
Here are the other results ... No drum roll, please.
NEGATIVE COMMENTS
(Why they were rated so low.)
"All I've ever gotten from them were people
that seemed to have an 'attitude'."
"Service personnel talked down to me and
could not answer my question."
"I think that they ought to get to know their
Distributor service people."
'They fail to realize that we represent their
company as service reps!"
"I have never gotten a problem solved by
asking these people."
"Every time I have a problem they want me to
ship them my board for repair."
"Not customer friendly at all, more like cus-
tomer hostile!"
'The lines are usually busy, and when you
do get through, you have to wait for a tech to
call you back."
~ey always underestimate your skills."
'They usually reply, That's funny, I've never
heard that one before'."
'They should listen to the operators sugges-
tions more often."