Star Tech Journal

Issue: 1989-June - Vol 11 Issue 4

The Good, The Bad & The Ugly
"Excellent phone support."
"Because they are always helpful no matter
what the problem is (or when you call)."
"Parts are sent out immediately if not
sooner!"
'They always fmd a way to get it fixed. No
matter what!"
"They tiy harder!"
Here are the other results ... No drum roll, please.
NEGATIVE COMMENTS
(Why they were rated so low.)
"All I've ever gotten from them were people
that seemed to have an 'attitude'."
"Service personnel talked down to me and
could not answer my question."
"I think that they ought to get to know their
Distributor service people."
'They fail to realize that we represent their
company as service reps!"
"I have never gotten a problem solved by
asking these people."
"Every time I have a problem they want me to
ship them my board for repair."
"Not customer friendly at all, more like cus-
tomer hostile!"
'The lines are usually busy, and when you
do get through, you have to wait for a tech to
call you back."
~ey always underestimate your skills."
'They usually reply, That's funny, I've never
heard that one before'."
'They should listen to the operators sugges-
tions more often."
BECKMAN INDUSTRIAL TEST EQUIPMENT
Oscilloscopes
9020: 20 Mhz, 2 Channel. Component Test $560 ($16)
9104: 40 Mhz, 2 Channel, A&B Time Base $902 ($16)
9106: 60 Mhz, 3 Channel, A&B Time Base $1225 ($16)
9202: 20 Mhz, 2 Ch, On-Screen Readouts $822 ($16)
9204: 40 Mhz, 2 Ch, On-Screen Readouts $1040 ($16)
BEST OF STAR*TECH JOURNAL: MONITORS
From 1979 to 1989. Ten years of video monitor
service tips and symptom/solutions! This manual be-
longs on every service bench.
Scopemate: Fast, Easy Testing Of Most Electronic
Components. In Or Out-Of-Circuit Testing. Works
With Any X-Y Mode Oscilloscope. Tests Digital, Ana-
log And Custom IC's. Generates Simple Scope Pat-
terns For Good/Bad Comparisons. Portable, Com-
pact And Lightweight. Includes Cables. $404 ($10).
16 Pin Extender Cable: $19.00 ($4).
20 Pin Extender Cable: $23. 75 ($4).
24 Pin Extender Cable: $28.50 ($4).
40 Pin Extender Cable: $38.00 ($4).
CAPT6 Capacitance And Parts Tester: 24 User
Ranges. Tests Capacitors (to 20K Mfd). Resistance &
Continuity, Diodes, Transistors (NPN & PNP), LED's.
Tests Batteries Under Loaded Conditions: $152 ($5).
HD-100 Heavy Duty Digital Multimeter: Drop
Proof. Heavy-Duty Overload Protection. Contamina-
tion Proof. Easy to Use. ±0.25% Volts DC Accuracy.
2000 Hour Battery Life. Diode Test Function. Insta-
Ohms Quick Continuity Check. $176 ($5) .
DM25L Circuitmate Multimeter: Low Cost. Easy To
Use. 29Ranges. Built-In20MHzLogicProbe. Capaci-
tance Measurement To 20 Mfd. Resistance Measure-
ment to 2000 Megohm. 10 Amp Range AC And DC.
Transistor Gain Measurement. $104 ($5).
'.1'9 9.-d.~i-: Pr~p~icJ ol" a.fiji$l¢cl .ift@Jt¢rricqst.Nev.r.J~r$¢yf¢$fcleq~ c1cld 6% sales·
J¥:·•·• terimh•·•·§rg(!J"i,··• ¥-~•·• f61.3 • Niiv g{!t§iY'. · ·•· eft4BtTE¢H
Journal is anau thorized BeckrriariDisfributor/Prkes us tea
ir~ di$fhUiitedfdf IB.e c9fmo1)Ihai.1$tfyU §~Ail Qt4el'stt>;
•t>QI:3.9 x)•oE3§)•· Mefrch~iityiUi,1'{.J 6$1Q~.•ph:.GO@/$$i\l08Qi•·
Everything from Theory-of-operation to Trou-
bleshooting is covered for black & white models, X-Y
types and color monitors (US & foreign). Including
common failure modes, specific component failures,
suitable replacements, testing methods, isolation
techniques, modifications and enhancements for
most every video monitor ever used in the Coin-Op
Amusements Industry during the past ten years! 120
pages, arranged so that you can easily find the
monitor you want by Game manufacturer & Monitor
manufacturer. Price $49.95 ($3.50 s/h).
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