Music Trade Review
Issue: 1911 Vol. 53 N. 6 - Page 4
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
mum
THE
MUSIC TRADE
REVIEW
railways as they will by so packing and marking their shipments
that they will reach the consignee promptly and in good order.
A NOTHER expression of opinion which carried weight in
/ l
convincing the Railway Business Association that great im-
provement had been made in the carriers' treatment of claims was
obtained from J. M. Belleville, who is chairman of the Freight
Claims Committee of the National Industrial Traffic League. This
organization represents 8,000 shippers. He says:
EDWARD LYMAN BILL - Editor and Proprietor
"Probably no one thing has caused so much friction between
J. B. SPILLANE, Managing Editor
the railroads and the public as the extremely bad handling of
freight claims which persisted during a long period of years. Ten
Executive and Reportoiial Stall:
years ago—yes, even as late as five years ago—the conditions in
W. H. DYKES,
L. E. BOWERS,
GEO. B. KELLER,
B. BRITTAIN WILSON,
WM. B. WHITE.
A. J. NICKLIN,
this regard were extremely bad. Legitimate claims for over-
AUGUST J. TIMPK,
CHICAGO OFFICE:
BOSTON OFFICE:
charge which ought to have been settled at sight, or at the outside
E.
P.
VAN
HAXLINOXM,
87
South
W«ba»h
Ave.
G. W. HIWD«RSOH. 178 Tremont St.
Room 800.
Room 12.
within thirty days, were held up for anywhere from six months to
Telephone.
Central
414.
Telephone. Oxford 1775—L.
PHILADELPHIA:
MINNEAPOLIS and ST. PAUL:
ST. LOUIS:
two or three years, and claims for damage, where there was no
R W. KAUTFMAN.
ADOLF EDSTEN.
CLYDI JMKIHCI.
dispute whatever as to liability of the carrier to the consignee or
SAN FRANCISCO: S. H. GKAY. 88 First Street.
CINCINNATI. O.: JACOB W. WALTERS.
shipper, as the case might be, were held up for months and more
BALTIMORE, MD.: A. ROBERT FRENCH.
frequently for years, while the claim agents for the railroads in-
LONDON. ENGLAND: 1 Gresham Buildings, Basinghall St., E. C.
W. LIONXL STURDY. Manager.
terested fought out in the most deliberate fashion just how the
amount of loss should be divided between their respective com-
Published Every Saturday at 1 Madison Avenue, New York
panies.
Entered at the New York Post Office as Second Class Matter.
"Technical objections of every kind were interposed in the in-
SUBSCRIPTION. (Including postage), United States and Mexico, $2.00 per fear;
Canada. $8.R0; all other countries, $4.00.
terest of delay, and claim agents seemed to be of the opinion (and
ADVERTISEMENTS. $2.00 per inch, single column, per insertion. On quarterly ot
yearly contracts a special discount Is allowed. Adrertlslng Pages, $80.00; opposite
from their standpoint with good grounds for it) that their duty
reading matter, $76.00.
was
to interpose every possible objection and if possible prevent
REMITTANCES. In other than currency Corns, should be made payable to Hdward
Lyman Bill.
settlement of claims whether the claims were just or not, while
An important feature of thU publication it a complete see
their
duty under the law, and (as we looked at the question) under
Music Section. tion devoted to the interests of music publishers and dealers
good
business policy also, was promptly to settle all lawful claims.
Departments conducted by an expert wherein all ques-
P • I l * a j V0I*
•nil
C l OUU
t i o n s O f a technical nature relating to the tuning,
"The
National Industrial Traffic League, on behalf of its mem-
regulating and repairing of pianos and plaver-pianos
p
a r e d e a i t with, will be found in another section of this
bers,
took
the position that when more than the legal rate had been
paper. We also publish a number of reliable technical works, information concerning
which will be cheerfully given upon request.
exacted by the railroad, the railroad had violated the law, and that
Exposition Honors Won by The Review
it was their plain duty to purge themselves of contempt of court
Grand Prim
Paris Exposition, 1900
Silver Medal. Charleston Exposition. 1902
by an immediate adjustment of the claim when supported by proper
Diploma..Pan-American Exposition, 1901
Gold Medal.. .St. Loois Exposition, 1904
Gold Medal
Lewis-Clark Exposition, 1905.
evidence; that on claims for damage, where the evidence was clear,
LONG DISTANCE TELEPHONES-NUMBERS 4677 and 4678 GRAMERCY
settlement should be promptly made, and that the railroads should
Connecting a l l Departments.
M
use their own time after settlement in deciding the division of
Cable a d d r e s s : Elblll. N e w York."
responsibility.
"Marked improvement in the settlement of claims began about
NEW YORK, AUGUST 152, 1911
five years ago, and the progress during the last two years particu-
larly has been phenomenal, and also extremely gratifying.
"We believed that more could be obtained through real co-
EDITORIAL
operation than by legal action, and began and continued our cam-
paign along these lines. We frankly conceded that while there
had been, and was, grave fault on the part of the railroads, yet at
HE absence for a time of any serious dispute between the rail-
the same time shippers and receivers of freight were also frequently
ways and the Interstate Commerce Commission, shippers'
responsible for a considerable part of the delays.
organizations, or other some-time antagonists has given the Rail-
"We agreed that it was the duty of shippers to deliver their
way Business Association opportunity to devote its energies to a goods to the railroads in such packages and so packed as to with-
study of the question of freight claims—a subject that is of ex- stand all ordinary risks of transportation; to have packages plainly
ceeding interest to piano men.
marked, and to have shipping tickets made out legibly and com-
The Railway Business Association is headed by George A.
pletely; further, that it was the duty of receivers of freight to
Post and had its origin in the need for some intermediary agent to present claims for loss, damage, or overcharge promptly and to
serve as a buffer between the railroads and the public. The avowed
furnish with them the necessary legal proofs."
purpose of the organization when formed was to promote a better
Mr. Belleville says that his organization received hearty co-
state of feeling between the carriers and the people served by them. operation from the Freight Claim Association, the American Asso-
It is generally conceded that the association played an important
ciation of Railway Accounting, the American Railway Association,
part in bringing about the better understanding which now obtains
and others, and that the results brought about in the past year have
between these often conflicting interests.
been both gratifying and remarkable. As a result, complaints from
Five years ago, says Mr. Post, practically every shipper in the the shippers in the association have almost ceased.
United States regarded freight claims as a grievance. To-day
Mr. Post's organization has received similar evidence of the
many of the men employed to handle such claims for concerns or
improvement in what has always been a source of irritation to rail-
for bureaus say that while there is still room for improvement, the
roads and shippers both. Traffic managers from all parts of the
advance in methods already made is practically a revolution. It is
country have written that claims are now handled with dispatch
significant that this achievement is the product of co-operation, and
and courtesv.
has been secured almost wholly without recourse to legislation or
litigation.
OU want to increase your sales, of course. We all do. Well,
It has often been said that the best advertisement a railway
let's see. What do you sell? Pianos, organs, talking ma-
can have is its claim department. A reputation for fair dealing
chines, boots, hats, or jewelry? It makes no difference. The prin-
and prompt settlement attracts traffic. It is equally true that an
ciple is the same. Sell, sell more, increase sales. That usually
efficient claim department is the best diplomatic corps a carrier can
means new customers. We will allow you to sell the old ones as
have for fostering friendly relations with the public. At the same
much as you can and stock them well.
time, Mr. Post calls the attention of shippers to the fact that they
Do you know all about your goods ? Do you know where the
will never get as much net benefit from claims paid them by the raw material comes from, how it is grown or made? Do you ana-
T
Y
mum
THE
MUSIC TRADE
REVIEW
railways as they will by so packing and marking their shipments
that they will reach the consignee promptly and in good order.
A NOTHER expression of opinion which carried weight in
/ l
convincing the Railway Business Association that great im-
provement had been made in the carriers' treatment of claims was
obtained from J. M. Belleville, who is chairman of the Freight
Claims Committee of the National Industrial Traffic League. This
organization represents 8,000 shippers. He says:
EDWARD LYMAN BILL - Editor and Proprietor
"Probably no one thing has caused so much friction between
J. B. SPILLANE, Managing Editor
the railroads and the public as the extremely bad handling of
freight claims which persisted during a long period of years. Ten
Executive and Reportoiial Stall:
years ago—yes, even as late as five years ago—the conditions in
W. H. DYKES,
L. E. BOWERS,
GEO. B. KELLER,
B. BRITTAIN WILSON,
WM. B. WHITE.
A. J. NICKLIN,
this regard were extremely bad. Legitimate claims for over-
AUGUST J. TIMPK,
CHICAGO OFFICE:
BOSTON OFFICE:
charge which ought to have been settled at sight, or at the outside
E.
P.
VAN
HAXLINOXM,
87
South
W«ba»h
Ave.
G. W. HIWD«RSOH. 178 Tremont St.
Room 800.
Room 12.
within thirty days, were held up for anywhere from six months to
Telephone.
Central
414.
Telephone. Oxford 1775—L.
PHILADELPHIA:
MINNEAPOLIS and ST. PAUL:
ST. LOUIS:
two or three years, and claims for damage, where there was no
R W. KAUTFMAN.
ADOLF EDSTEN.
CLYDI JMKIHCI.
dispute whatever as to liability of the carrier to the consignee or
SAN FRANCISCO: S. H. GKAY. 88 First Street.
CINCINNATI. O.: JACOB W. WALTERS.
shipper, as the case might be, were held up for months and more
BALTIMORE, MD.: A. ROBERT FRENCH.
frequently for years, while the claim agents for the railroads in-
LONDON. ENGLAND: 1 Gresham Buildings, Basinghall St., E. C.
W. LIONXL STURDY. Manager.
terested fought out in the most deliberate fashion just how the
amount of loss should be divided between their respective com-
Published Every Saturday at 1 Madison Avenue, New York
panies.
Entered at the New York Post Office as Second Class Matter.
"Technical objections of every kind were interposed in the in-
SUBSCRIPTION. (Including postage), United States and Mexico, $2.00 per fear;
Canada. $8.R0; all other countries, $4.00.
terest of delay, and claim agents seemed to be of the opinion (and
ADVERTISEMENTS. $2.00 per inch, single column, per insertion. On quarterly ot
yearly contracts a special discount Is allowed. Adrertlslng Pages, $80.00; opposite
from their standpoint with good grounds for it) that their duty
reading matter, $76.00.
was
to interpose every possible objection and if possible prevent
REMITTANCES. In other than currency Corns, should be made payable to Hdward
Lyman Bill.
settlement of claims whether the claims were just or not, while
An important feature of thU publication it a complete see
their
duty under the law, and (as we looked at the question) under
Music Section. tion devoted to the interests of music publishers and dealers
good
business policy also, was promptly to settle all lawful claims.
Departments conducted by an expert wherein all ques-
P • I l * a j V0I*
•nil
C l OUU
t i o n s O f a technical nature relating to the tuning,
"The
National Industrial Traffic League, on behalf of its mem-
regulating and repairing of pianos and plaver-pianos
p
a r e d e a i t with, will be found in another section of this
bers,
took
the position that when more than the legal rate had been
paper. We also publish a number of reliable technical works, information concerning
which will be cheerfully given upon request.
exacted by the railroad, the railroad had violated the law, and that
Exposition Honors Won by The Review
it was their plain duty to purge themselves of contempt of court
Grand Prim
Paris Exposition, 1900
Silver Medal. Charleston Exposition. 1902
by an immediate adjustment of the claim when supported by proper
Diploma..Pan-American Exposition, 1901
Gold Medal.. .St. Loois Exposition, 1904
Gold Medal
Lewis-Clark Exposition, 1905.
evidence; that on claims for damage, where the evidence was clear,
LONG DISTANCE TELEPHONES-NUMBERS 4677 and 4678 GRAMERCY
settlement should be promptly made, and that the railroads should
Connecting a l l Departments.
M
use their own time after settlement in deciding the division of
Cable a d d r e s s : Elblll. N e w York."
responsibility.
"Marked improvement in the settlement of claims began about
NEW YORK, AUGUST 152, 1911
five years ago, and the progress during the last two years particu-
larly has been phenomenal, and also extremely gratifying.
"We believed that more could be obtained through real co-
EDITORIAL
operation than by legal action, and began and continued our cam-
paign along these lines. We frankly conceded that while there
had been, and was, grave fault on the part of the railroads, yet at
HE absence for a time of any serious dispute between the rail-
the same time shippers and receivers of freight were also frequently
ways and the Interstate Commerce Commission, shippers'
responsible for a considerable part of the delays.
organizations, or other some-time antagonists has given the Rail-
"We agreed that it was the duty of shippers to deliver their
way Business Association opportunity to devote its energies to a goods to the railroads in such packages and so packed as to with-
study of the question of freight claims—a subject that is of ex- stand all ordinary risks of transportation; to have packages plainly
ceeding interest to piano men.
marked, and to have shipping tickets made out legibly and com-
The Railway Business Association is headed by George A.
pletely; further, that it was the duty of receivers of freight to
Post and had its origin in the need for some intermediary agent to present claims for loss, damage, or overcharge promptly and to
serve as a buffer between the railroads and the public. The avowed
furnish with them the necessary legal proofs."
purpose of the organization when formed was to promote a better
Mr. Belleville says that his organization received hearty co-
state of feeling between the carriers and the people served by them. operation from the Freight Claim Association, the American Asso-
It is generally conceded that the association played an important
ciation of Railway Accounting, the American Railway Association,
part in bringing about the better understanding which now obtains
and others, and that the results brought about in the past year have
between these often conflicting interests.
been both gratifying and remarkable. As a result, complaints from
Five years ago, says Mr. Post, practically every shipper in the the shippers in the association have almost ceased.
United States regarded freight claims as a grievance. To-day
Mr. Post's organization has received similar evidence of the
many of the men employed to handle such claims for concerns or
improvement in what has always been a source of irritation to rail-
for bureaus say that while there is still room for improvement, the
roads and shippers both. Traffic managers from all parts of the
advance in methods already made is practically a revolution. It is
country have written that claims are now handled with dispatch
significant that this achievement is the product of co-operation, and
and courtesv.
has been secured almost wholly without recourse to legislation or
litigation.
OU want to increase your sales, of course. We all do. Well,
It has often been said that the best advertisement a railway
let's see. What do you sell? Pianos, organs, talking ma-
can have is its claim department. A reputation for fair dealing
chines, boots, hats, or jewelry? It makes no difference. The prin-
and prompt settlement attracts traffic. It is equally true that an
ciple is the same. Sell, sell more, increase sales. That usually
efficient claim department is the best diplomatic corps a carrier can
means new customers. We will allow you to sell the old ones as
have for fostering friendly relations with the public. At the same
much as you can and stock them well.
time, Mr. Post calls the attention of shippers to the fact that they
Do you know all about your goods ? Do you know where the
will never get as much net benefit from claims paid them by the raw material comes from, how it is grown or made? Do you ana-
T
Y
Future scanning projects are planned by the International Arcade Museum Library (IAML).