Music Trade Review

Issue: 1940 Vol. 99 N. 4

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW, APRIL, 1U0
much greater share of sales, which
would amply repay any amount of
extra work that might be required of
the wholesale rep.
I
MPRESSION exists in minds of
too many dealers that wholesale
men are working on schedules of
calls — trying to put in as many
visits a day as possible, spending as
little time as needed in getting some
kind of an order and making too great
a fetish on the numbers of orders sent
in rather than orders for numbers of
pianos. This scheme of selling may
have resulted from reading such books
as "How to Make More Calls a Day,"
forgetting that volume of dollars in
sales is the paramount measurement of
the wholesale man's success.
H
EARING comments about this
wholesale man or that whole-
sale man from dealers shows
that there is a great disparity
in the ability of cooperation between
these men and dealers, and it would
seem that the factory executives must
command more supervision over their
wholesale producers. Just because a
man happens to be working on a com-
mission, paying his own expenses, is
no reason why factory managers should
not exercise every effort to see that
these men get the most out of their
territory rather than skimming through
it to make an "impression" in those
large numbers of small orders as said
before.
D
EALERS frankly admit that
the methods of retail selling
not only need condensation
for more powerful activity,
but an expansion of genuine ideas for
developing a greater interest on the
part of the public to own a piano and
methods for creating this desire into
prospects and sales. So here we have
two immense fundamental factors—the
wholesaling of pianos and the retail-
ing of such, both needing much more
skilled guidance in the manipulation
of producing business.
F
OR several years now dealers
likewise have complained about
their own situation with ref-
erence to obtaining good piano
men. There is not only a shortage of
good retail men, but of tuners as well—
not mail-order tuners but men who
can regulate actions, make repairs on
pianos and do a genuine job that is
satisfactory. It is probable that the age
average of piano salesmen is higher
than in hundreds of other lines, and
this is due to dealers working under
the laws of least resistance, ignoring
the value of training salesmen. Young
piano salesmen are as rare as a con-
cert artist who is not conceited. We
know of several substantial organi-
zations who would have opened piano
departments months ago but were un-
able to find a skilled staff and they
gave up the idea.
P
ERHAPS this is the third
problem of retail selling in
pianos for manufacturers to
attempt to solve. Perhaps the
Manufacturers Association will subsi-
dize some 50 dealers to take on 50 new
men for a year's training. This retail
work is actually more important than
the first two problems mentioned, as
both wholesale men and dealers are
getting along fairly well now, but deal-
ers won't get along at all if all these
old piano men suddenly die off with no
replacements coming from a young
trained force. This is a terrific prob-
lem for dealers, but there is no in-
dustry action on it—each dealer is left
to shift for himself and do the best he
can. The situation is ripe right now for
the employment of 400 piano sales-
men around the country, and it is just
impossible for dealers to employ these
men—because they can't get them.
S
O with all our growing sales
pains in the midst of advancing
volume of business we are con-
fronted with such amazing
problems as inefficiency in wholesale
selling, methods of retailing that need
sandpapering, lack of piano salesmen
of any age and a shortage of good
tuners. If a tuner now is under 50
years old, he is a curiosity. Tuners of
60 and 70 are many, and we admire
these old fellows doing a day's job and
doing it well. But there must be some
understudies coming along. For the
first time in any paper, The Review
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW, APRIL, 1U0
points out four important and emphatic
problems that must be solved. There
is no criticism of anyone for any de-
linquency in action for not already see-
ing these things and solving them.
But there can be much criticism if the
situation remains the same as it is for
any length of time, with the facts now
before the industry. Proof of these
facts can be obtained from almost any
dealer, and it means a long wheel base
campaign starting right now for three
years' duration under the supervision
of a committee composed of members
of all the associations, for it is impera-
tive that these four factors of business
success must be handled intelligently
if the piano business is to progress, as
all members now hope and believe.
A
odd experience befell us the
other day; losing some ad-
vertising from a manufac-
turer who said he was satis-
fied with 200 dealers and didn't see
much sense using trade paper adver-
tising to reach such dealers or to reach
what he considered in the aggregate
800 dealers of good calibre. This manu-
facturer is a good one, fairly skilled in
wholesale distribution, although having
a reputation of carrying a razor for
price shaving where the situation re-
quires, and he evidently is fairly con-
vinced that his present 200 dealers will
live forever and continue to stick by
his line.
N
OW there are approximately
2600 piano dealers in the
U. S., 2400 of which he in-
tends to ignore, believing
that there can be no growth among this
group nor can any number of his 200
slide out, which is contrary to all rules
of business judgment. Of 1200 good
ones today, 5 years from now there will
be 900. Of the 1400 fair ones today, in
5 years there will be at least 400 of
these entitled to the present 1200
group rating, with perhaps 400 of them
out of business, to be replaced by an-
other 700 who will come into the pic-
ture with little knowledge of this mfr.
I
N other words there is a constant
change from the day any analysis
of piano dealers is made. There
are dealers coming into the in-
dustry all the time whose first step
usually is to get the trade papers long
before the manufacturers know of the
intent. Being exclusively "piano" The
Review's primary editorial policy is
the promotion and the sale of pianos,
which, in itself, is deserving of adver-
tising from factories. If the factories
get nothing else out of it but a medium
for the exclusive promotion of pianos,
plus a fair amount of publicity among
the individual brands, they have
secured their money's worth. Factories
must constantly be on the alert for new
dealers, and must be the first force of
condemning the evils of business, as
they crop up continuously. It was
losing this mfr.'s copy that prompted
the investigation resulting in the pres-
entation of those four merchandising
problems outlined herein, because we
wanted the basic facts on how trade
papers aid the industry when sincere
for industry expansion.
NOTHER important trade paper
factor is the presentation of
i facts and news of the indus-
B try, which may appear old
stuff to a manufacturer in New York
or Chicago, but to dealers in the smaller
towns it is the only point of contact
that they have with the piano industry
and who relish being kept posted on
what is going on in the trade—as im-
portant to them as a daily newspaper.
A
F
EW know that many of the major
piano dealers secure newspaper
clippings on piano advertising
from other cities, which are
used in retail selling. If a piano is ad-
vertised in Cincinnati at $245, this
clipping is used effectively by a dealer
in another city where the same piano
is featured at $295. Likewise, if a
piano manufacturer sells a piano to a
dealer in Detroit under his own name
and the dealer advertises it for $300,
the clipping goes very well in the city
where another dealer has the same
instrument under another name adver-
tising it at $350. The bigger piano
dealers are much smarter now than
they once were; they are always look-
ing to see if they are getting the lowest
prices, and getting evidence to show
that in competition they can also oper-
ate on an equal footing. It is a new
problem for makers who have all kinds
of prices for the same instrument with
different names and retail quotations.
••1

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