Star Tech Journal

June 1997
STAR* TECH JOURNAL
Model 5000 Gala order Kit Num-
ber 02419 and for later models
with the CDM-4 Industrial, or-
der Kit Number 02420.
SYBERSONIC TELECOMMUNICATIONS
KIT READY TO SHIP
In the April issue of Star Tech
Figure 1 Looking for Laser Light
J oumal I told you about a revo-
1 utionary advancement in the
jukebox industry. Rock-Ola's
SyberSonic TeleComm, I am
happy to say, is ready to ship.
Figure 2 Clamping Hub & Arm
Figure .3 Swing Arm
TeleCommunications Module and
Connection Harness
"For the first time a jukebox will
notify an operator in the event
of a malfunction such as a
jammed bill validator, CD play-
ing errors, mechanism errors or
CD player problems" company
president Glenn Streeter recently
announced at a distributor meet-
ing. "TeleCommunications will
even warn you about an 'unau-
thorized entry' into the jukebox!"
This is done by automatically
paging or calling the operator's
computer giving the location
number and an error code.
Streeter continued, "Knowing
about a problem immediately
helps you reduce 'down time'
and keep your SyberSonic juke-
boxes earning max income."
"Following it's philosophy of
keeping things simple, the Rock-
Ola team designed SyberSonic
TeleCommunications so that it
consists of a cable and a modem.
That's it!", Rock-Ola's Chief En-
gineer, Ross Blomgren said. "It's
designed to work in any
SyberSonic jukebox and installa-
tion is easy. The kit simply plugs
into the jukeboxes built in com-
munication port and any tele-
phone line." TeleComm will also
work on all older SyberSonic
Jukeboxes by changing an
EPROM in the computer and
replacing the Dollar Bill Accep-
tor harness.
Don't let the simplicity of the in-
stallation fool you.
The
TeleCommunications system is
rich with operating features. Im-
portant audit and popularity data
can be retrieved automatically
overnight so that it's waiting in
your computer when you come
to work in the morning. Rock-
Ola's communication system al-
lows you to provide better cus-
tomer service by being able to
program special features such as
free play or temporary price
changes without having to go to
location. Another money saving
feature is the fact that the juke-
box does not need a dedicated
phone line. It can share the
location's line without interfering
with normal phone use.
Rock-Ola's National Service
Chief, Mike Jablonski, stated,
"Another benefit of the
TeleCommunications Module is
the ability to remotely trouble-
shoot the jukebox. It gives you
the capability of connecting to
your shop, participating distribu-
tor or even Rock-Ola's Service
Center for programming and ser-
vice assistance."
In short, the Rock-Ola SyberSonic
2-Way TeleCommunications Mod-
ule is the first of its kind in an
ever increasing "on-line" world.
Contact your local Rock-Ola Dis-
tributor for more information.