Star Tech Journal

Capco1n's Pang
Security Precaution
WICO CORPORATION
John Boyce
Inter-City Leisure
Winnipeg. Manitoba, Canada
SYMPTOM
I recently had one of Capcom's Pang games give
me an intermittent credit and blanking problem.
PROBLEM
I visually inspected the board and noticed a bent
pin on a socketed IC. I pulled the IC and
straightened the pin and reinserted the IC. Now
the board didn't work at all.
REASON
Later I discovered that the memory for the IC I
pulled is backed up by a battery. Now I have to
send my board to Capcom to get reprogrammed.
Our
Personal
Commitment
To You!
What I would like to know is why this type of IC
would be socketed instead of being soldered
directly?
FACTORY RESPONSE
S*TJ called Capcomand spoke to their Technical
Service Manager, Y. Ming Chiu (408/727-0400).
• We believe that calling on a customer
doesn't mean dialing a phone or zapping
a fax. It means good old fashioned
face-to-face contact.
Mr. Chiu explained to us that manufacturers
will install these battery-backed-up ICs in
sockets for security reasons (i.e .. to prevent
anyone from copying the program and bootleg-
ging the game).
• That's why our Wico sales representative
will personally visit you. Ready to serve
your needs. Solve your problems.
And demonstrate new items.
NOTE
It is good service practice to first ref er to the
• Our competition may try to accomplish
these tasks over the phone lines. Which
may be the reason they trail Wico by
a long distance.
manufacturer's customer service people before
attempting repairs on unfamiliar equipment
whenever possible.
MURPHY'S LAW
TO CONTACT YOUR SALES REPRESENTATIVE
FOR USA AND CANADA
#1208
You will save yourself a lot of needless
worry if you don't burn your bridges
until you come to them.
'I
CALL 1-800-FOR-WICO
(1-800-367-9426)
HOURS: 7:00 AM to 6:30 PM CENTRAL STANDARD TIME