Star Tech Journal

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The Technical Monthly
for the Amusements Industry
P.O. Box 1065
Merchantville, NJ 08109
609/662-3432
AUGUST 1984
VOLUME 6, NO. 6
Publisher/Editor
James Calore
G.E.
RECEIVES SUPERIOR SERVICE AWARD
T
he 6th Annual Convention of the Elec-
tronics Technicians Association, lnt'I.,
was the occasion for the presentation of a
special " Superior Service Award" to the
General Electric Company.
Mr. William England, manager of G.E.'s
TECH-LINE service in Kansas City, received
the plaque marking the action at the ETA
Awards Banquet (Surfside Holiday Inn in
Clearwater, Florida, May 25th). Mr. Jesse
Leach, CET, a past chairman of ETA and the
current ETA Shopowner Division Chairman
(L) made the presentation.
A portion of the engraving on the award
plaque is as follows: "Recognizing Superior,
Knowledgeable, Courteous and Prompt
assistance to all Technicians in need."
ETA cited the GE TECH-LINE service
because the four TECH-LINE centers in the
U.S. provide a toll-free troubleshooting assis-
tance service, not only to their own G.E.
employees, but to any independent service
(or appliance) technician who is having diffi-
culty with a G.E. produced product. Because
the technicians manning the TECH-LINE
phones can and do become familiar with the
various models and the routine (and not so
routine) problems, they save technicians
untold thousands of hours of otherwise lost
time.
Dick Glass, ETA's President, said: "Since
'Tough-Dog'
troubleshooting
problems
repressent the single most difficult problem
for an electronics technician who repairs TVs,
VCRs and other home products, the TECH-
LINE service represents a most important
solution that is directly and financially
important to technicians as well as the public."
Administrative Assistant
LT. DiRenzo
Art/ Advertising Coordinator
Paul Ehlinger
Clrculatlon Promotion
Linda Geseking
Layout
Dale Meloni Graphics
Contributing
Technical Writers
Sam Cross
Todd Erickson
Mark "Bear" Attebery
STAR•TECH JOURNAL, August
1984, Vol. 6, No. 6. Copyright 1984
by Star•Tech Journal, Inc. All rights
reserved. Address inquiries to: P.O.
Box 1065, Merchantville, NJ 08109.
Phone: 609/662-3432. Subscrip-
tion rates: USA-$56.00. Canada-
$63.00. Other Countries-$98.00.
Please remit payment in US funds.
POSTMASTER: Send address
changes to STAR•TECH JOUR·
NALP.O. Box1065, Merchantvllle,
NJ 08109. STAR•TECH JOURNAL
(ISSN 0739-1048) is published
monthly by Star•Tech Journal, Inc.,
18 North Centre St., P.O. Box 1065,
Merchantvi lie, NJ 081 09. Second-
class postage paid at Camden, NJ
and additional mailing offices.
Advertising rates available upon
request. Contents of the articles
herein are verified as much as pos-
sible. However, any reader using
this information does so at his/her
own risk. All manuscripts become
property of Star•Tech Journal. No
part of this Journal may be repro-
duced without permission.
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B1'TJ 5th ANNUAL
READER SURVEY
I
ncluded in this issue is our Fifth Annual
Reader Survey. We invite you to partici-
pate in th is survey and share your evaluations
with us.
A lot has changed in this industry in the
past year and everyone has been affected, so
let's hear from you.
After you've filled out the various cate-
gories listed, simply fold, tape or staple the
survey and drop it in the mail. It's postage-
paid for your conven ience.
We will be listing the additional comments
you may wish to make.
The results will appear in our October
issue which will be distributed at the 1984
AM.O.A Exposition in Chicago, IL.
So gear up! Let the industry hear from
you. Your observations really do count. Please
return the survey by September 3, 1984.