PRESTO
The American Music Trade Weekly
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SATURDAY, FEBRUARY 24, 1923
PRESTO CORRESPONDENCE
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SALE
< <
fe,w pja i n ; 6 n menV
menV ifany, ar.e/.nipre widely k n o w n than Mr.
Gusts ^ d . Anderson, who is now helping- to kejep the customers of H.
C. Bay Company happy. H e is a popular traveler, a clear writer, a
r e a d y . s p e a k e r and always a model of affability. He is well supplied
wit-It..;all the characteristics that win friends, and he knows t h e
value of a friend.
Mr. Anderson has been everything- that any piano man can be.
H e has " w o r k e d a t the bench," has been at the head of his own fac-
tory, has sold pianos at retail, and in car-load lots to the trade. Nat-
urally under such circumstances he possesses a fund of useful piano
experience. And t h a t justifies the following- recital of a retail sale,
made by Mr. Anderson when he was associated with the Haddorff
Piano Co., whose i n s t r u m e n t s have attained to fame.
Mr. Anderson is a w a r m admirer of Mr. Charles Haddorff, t o
whose skill the unchallenged merits of the piano from Rockford are
responsible. One day the former gentleman was asked by a fine local
pianist—a lady'of musical'eminence—what instrument he could most
highly commend. The lady mentioned the one of her choice, which
is, perhaps, the most distinguished in the list. Mr. Anderson agreed
t h a t her j u d g m e n t was above criticism. The lady mentioned a n o t h e r
instrument which she t h o u g h t was so fine that she hesitated be-
t w e e n the t w o . Again Mr. Anderson agreed t h a t the lady's judg-
ment was infallible.
February 24, 1923
"But," asked the pianist, "as an expert, do you know of any other
piano to compare with the two I have named?"
"Well, madam," replied Mr. Anderson, "the first instrument you
named you said was perfect; the second, you say is so fine that you
can't decide which is best. Why, then, may there not be a third equally
fine? The rose is most perfect until we see another rose equally
glorious in its beauty. Perhaps there is nothing so absolutely per-
fect as to be above the possibility of being surpassed—that is, anything
made by man. And so I know of one more piano so fine, in my judg-
ment, that I'd be proud to have you consider it."
"And what piano is that ?"
"The Haddorff I'd like to have you try it, actually try it, and let
it speak for itself by comparison with the two great ones you have
named."
The lady was interested. She agreed that a good plan would be
to have the Haddorff grand put into her music room and to have one
of each of the other two placed there also. The Haddorff arrived in
due time and the representatives of the two others were invited to
ship on the same conditions. But they didn't care to do it, and the
lady soon became so. attached to Mr. Anderson's choice that she for- •
warded her check for it.
So the piano had no actual competition and really "sold itself."
Soon after, a friend asked Mr. Anderson why he felt so confident as
to run such a chance.
"Well," he replied, "I knew the powers of my Haddorff piano.
And I also knew that the other two wouldn't be sent out on trial!"
There was salesmanship for you! But even so, it would not have
worked but for the faith of the salesman in the J lia ; d
and which was justified.
•
•
THE PRICE PROBLEM
From a number of communications which have come from piano
dealers, in reply to an editorial which recently appeared in these col-
umns, we select the following as being typical of them all and as rep-
resenting, without doubt the views of scores of others :
Oconto, Wis., Feb. 15, 1923.
Editor Presto: In your article, "Too Cheap,'' of February 10, you overlook
the position of the small town dealer whose territory comprises the farmer and
people who are ignorant as regards the qualities of a good piano.
I carry a first class line of pianos. I have lost the sale of three players in a
month because I could not sell at prices which my competitors are doing. It costs
me the amount they accept, with freight, bench, rolls, etc., for the piano I have. The
mail order catalogues and the
ads paint this cheap piano into the skies,
and no argument of mine can make these people believe that I am not a crook be-
cause I ask more for my piano.
The only thing for tne to do is to have one of these cheap pianos on my floor,
so that I can offset my competitors. Where can I get such an instrument?
Sincerely yours,
WM. L. LOYD.
It is perfectly easy to see the force of that letter-writer's argu-
ment. Most retailers are in the- same condition, for most of them are
doing business outside the large cities and have the same class of
customers, and the same kind of competition. But our correspondent
seems to have comprehended but one side of our argument.
We certainly did not mean to advise the average dealer not to
carry in stock any but high-grade instruments. That may be suc-
cessfully done in large cities and by exclusive representatives of fa-
mous ^pianos. In the smaller places, as our correspondent intimates,
there is always a large proportion of the "prospects" who are wholly
lacking in piano information. To them, all pianos "look alike" and
even sound alike. They want pianos—nothing more—and the only
influence and guide in their selection is in the presentation of the
salesman.
But even then the work of the dealer may be more effective in a
missionary way, than that of the city salesman who meets a larger
proportion of w r ell posted piano people. For the small-town dealer
usually knows his customer personally. He is in the position of a
professional adviser, and can instruct the prospects in matters by
which to judge of a piano's w r orth aside from the price.
What we most wanted to say in the "Too Cheap" editorial was
that the dealer may easily cheapen himself in his sale of commercial
pianos. He may lose sight of the purposes of his business and
slaughter his profits in his determination to overcome his competitor.
And in this he may even sacrifice the better grade of piano and, rih
his eagerness to close the sale, cheapen that also, and so sacrifice
a valuable asset as well as his immediate possibility of gain.
It is as possible to be "cheap" with a fine piano as with a poor
one. It would be folly for a dealer situated as is our correspondent to
neglect the opportunities of the commercial piano. We made this
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