Play Meter

COVER STORY
What happens
to operations and all
that transaction data after
an FEC suffers a natural
or man-made disaster?
Intercard says,
“No worries.”
Standing by the product
and the customer
Dan McGrath
T
he fire started before business hours
on a weekend morning in the bowling
center's office space. The first people
on the scene witnessed smoke engulf-
ing the back office before the local fire
department arrived. The fire was sig-
nificant, but contained to one location
with no injuries or loss of life. The cen-
ter opened for business later that day.
Most of the business' tangible items
were not lost in the fire, and the others
were easily replaced with the insurance
coverage. But the owner and manager
knew that the most critical elements to
the bowling center's continued opera-
tions were in peril. It wasn't a specific
game, cash register, or teller kiosk; it
was their transaction servers.
Intercard's CEO, Scott Sherrod,
recalls the episode: "Their transaction
servers were damaged. Fortunately,
there's always a way the Intercard sys-
tem can be fixed, and that's by design.
In this case, our technical support rep
just turned a normal PC into a trans-
action server. Because this business is
hosted and managed offsite by Cloud,
they were up and running in a matter
of hours, with all of their historical and
operational data intact."
This particular business was lucky.
"If both the business' main and
backup servers were located in the
same room and were severely dam-
aged in the fire, the losses could have
been catastrophic," says Sherrod.
"Researching, buying, and installing
a debit card system is just the begin-
CEO Scott Sherrod and son, Grant with
the iTeller, Intercard’s self-service kiosk.
PLAY METER
20
OCTOBER 2016