Play Meter

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"The operator must ~ork out an agreement with his serviceman before he
sends him away to .a school"
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excellent job describing their different systems, they are
very often speaking to mechanics who have not quite
progressed to the level they shollld be at in order to
understand what the manufacturer's technician is
describing to them about the system. That's the only
problem with the manufacturers' seminars. Generally
speaking, they are more advanced and, of course, limited
o what they can accomplish as far as trouble_shooting
echniques because it's only one day.
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PLAY METER: Of course, many operators, as you
pointed out, haue one top-notch electronics man in their
employ. Aren 't there a lot of operators how conducting
eir own in-house technical schools?
FROMM: Yes, and they're good. I remember some years
ago when I was still working as an operator's technician.
I the servicemen would have to go into the shop about
once a week. And either the head technician or whoever
ew more about a particular problem would simply tell
everybody else in the company about it. It's an extremely
rthwhile process that many operators are doing
·oday.
Y METER: Th"Dt brings us still another SOJ.-lrce for
:echnician training- a specialized technician school
ch as the two arcade s_chools you run- where a
technician is sent away to school. Isn't there a potential
problem here? What I mean is what kind of assurances
does the operator haue that, after he has paid for the
education, his serviceman won't take his newfound
talents and knowledge and go to greener pastures?
FROMM: The operator must work out that agreement
with his serviceman before he sends him to a school such
as mine. And there are a number of ways he can do that.
Certainly he could have a legal contract drawn up which
would bind the technician as his employee for a certain
period following the school, maybe a year or so. Or he
could offer a bonus plan which says, in effect, "You're
going to be worth more to me after you go to this school;
so I'll give you such-and-such a raise for every three
months for a certain period of time." That's not quite as
binding as a contract, but it does provide some
assurances for the operator.
Another possibility is that the employer could offer to
pay the technician's salary for the time he spends away
from work in the school, but the technician has to pay his
own airfare, hotels, meals, tuition, and so on. And, after
the technician has been with the compq_py for a certain
amount of time, the operator would agree-'i:o pay back all
those expenses.
You could even work out an agreement whereby you'll
pay everything, but if the servicemen leaves your employ
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TOKENSeTOKENSeTOKENS
(STOCK AND CUSTOM)
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FOR ALL MAKES OF GAMES,
TURNSTILES & VENDING MACHINES
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PRIZE REDEMPTION & TRADE CHECKS
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CASINO SLOT & GAMING COINS
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Phone or writefor·catolog & samples
VAN BROOK OF LEXINGTON, INC.
P.O. BOX 5044, LEXINGTON, KY. 40555
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(606) 255-5990
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August 1, 1981
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