Play Meter

INTERNATI NAL DATELINE
German Meet
In the picture below, Lowen-
Automaten executive Peer van
Oertzen considers a poin t being
made by Dr. Hands Friderichs,
German M inister of Commerce
in a recent meeting betw een the
two .
" I believe it is absolutely neces-
sary, " van Oertzen told Play Meter,
" that seni'or government officials
should know something about our
industry and I am sure that I made
my point during the meeting with
our minister of commerce ."
52
Fred McCord, Atari field service engineer, and Don Smith, manager of
customer service, join at one of the recent European service schools
sponsored by the California company. These were the first such schools
for Atari.
Atari's McCord Offers
European Service Classes
Fred McCord , field service engi-
neer at Atari, recently returned from
an extended tour of European
countries where he conducted
service schools for Atari 's Interna-
tional customers .
During his six week tour, McCord
visited Atari distributors in six
countries and spoke to over 300
operators and service technicians
about the technica l aspects of Atari
games . Subjects covered included
Troubleshooting Techniques , Basic
Logic, Circuit Analysis and Micro-
processor Circuitry.
Language
interpreters were in attendance in
the non- English speaking countries .
Don Smith , manager of customer
service at Atari, joined Fred at
schools in Spain and Germany.
McCord continued on to Italy,
France, Sweden and Great Britain .
This was the first time Atari has held
service schools in Europe . Those
who attended indicated that they
felt the school was valuable to their
opera tions and expressed much
enthusiasm for this additional ser-
vice support from the manufactu rer.
" Atari's International sales repre-
sents a significant part of our
coin -op business . We believe the
additional support shown by the
service school will further enhance
the international market for our
products," said Sue Elliott, inter-
national marketing administrator.
McCord who has been conduc-
ting service schools in the U.S. and
Canada for the past two years, said,
"It was an excellent opportunity to
meet the European operators and
service techn icians, especially to
establish good communications.
After contacting them directly and
reviewing some of the basic trouble-
shooting and problem solving tech-
niques as well as learning more
about their specific concerns, we
are better able to provide additional
service support for our European
customers ."