Star Tech Journal

Issue: 1997-July - Vol 19 Issue 5

July 1997
bus. Therefore if the menu LED's
turn off, the external RS-485 is
working and the problem must
be in the keyboard or keyboard
cable.
Further questions should be di-
rected to Rock-Ola's Rosemont,
IL. service department.
The following information may
be considered "dry" or even bor-
ing, but for those who are inter-
ested in maintaining maximum
income from their route, it's
worth trudging through.
How much does a jammed biU
acceptor and not knowing about
it right away really cost?
I had the opportunity to analyze
service call data from a good
sized operator. This information
was derived over a recent week-
end. Several interesting facts
came to light. (By the way, this
company is "radio dispatched",
prides itself on it's fast service
response time and the fact that
their service people carry a com-
plete set of spare components for
all of the models of CD juke-
boxes they operate.)
FACT: Locations tend not to call
for service when a problem oc-
curs. The bartender will call
when not busy or just leave a note
for the day shift.
UPON: There were a
total of 9 currency related calls
from 9:00 AM on Friday until
FACT BASED
m
11 :45 PM Sunday. The average
amount of time that passed be-
tween the actual breakdown and
the location's call was a little over
18 hours. Three bill acceptors
were out of service for more than
2 days before someone called.
Coincidentally, the locations that
took the longest to call are also 3
of this operators' top ten income
producers. Each earns about
$300.00 per week.
FACT: A malfunctioning bill ac-
ceptor directly affects the
machine's income.
FACT BASED UPON: Using the
above average income, we can
assume a loss of about $30.00 per
day per location. Multiply
$30.00 times the number of cur-
rency related calls and you'll see
$270.00 per day in income alone
was lost.
Now lets look at the less obvious
losses and costs.
FACT: Not knowing about a mal-
function costs money.
FACT BASED UPON: In seven of
the nine cases, this operator (who
covers 5 counties) had a service
person in the area of the machine
at the time of the actual malfunc-
tion. Had he known about it, the
bill jam could have been taken
care of almost immediately. In 3
cases, this operators service
people drove past a location with
a problem several times. The
service person didn't know a
problem existed.
STAR* TECH JOURNAL
Not knowing resulted in many
return trips and unnecessary
"down time." On the weekend
being analyzed, not knowing a
problem existed resulted in ap-
proximately 250 miles of extra
driving. Time to drive these ex-
tra miles is about 10 hours at a
labor cost of $150.00. Cost to
operate vehicle an extra 250
miles is $75.00.
Now that I've totally bored you
with all of these facts and figures,
let's look at what not knowing
about a bill jam cost this opera-
tor.
FACT: Not immediately knowing
about the 9 malfunctioning bill
acceptors cost this operator over
$1,000.00
FACT BASED UPON:
Lost Income:
Extra Labor Cost
Extra Miles:
Total Cost:
$ 810.00
$ 150.00
$ 75.00
$1,035.00
FACT: Rock-Ola's SyberSonic
TeleCommunications Module
can save operators who use them
$1,000.00 per weekend.
FACT BASED UPON:
above story.
Read the
July 1997
STAR* TECH JOURNAL
Enzo.,s
Tech
Tips
"Hey Enzo, I can't find the self-test button on this Captain Fantastic!,,
Douglas 'Enzo' Mccallum • Shiawassee Technical Services • Lansing, Ml
SE 1 11NG UP A Co1N-OP SERVICE BENCH (PART
8)
Unless you haul all your service needs to someone else, you must have a shop for
maintenance and repair of equipment. Depending upon your needs, the size of your,
and the thickness of your wallet, your shop could be anything from the garage to the
house on up to a huge professional facility. Whatever league you are in, the work bench is
an important part of the shop. Here are some considerations for setting up a service bench.
THE DREMEL TOOL
Some words enter the language
as trade names but become a gen-
eral term. We often say Kleenex
for other brands of facial tissue,
Scotch tape regardless of brand.
In the same way, I use the name
Dremel to refer to any of the hand
held motor tools. Sears makes
one, though it may well be a
Dremel under the skin. Dremel
tools and bits are sold at many
hardware stores, and most hobby
stores. The major tool catalogs
carry them as well.
Basically, the tool is a high speed
motor (up to 30,000 RPM) in a
hand-held casing with a collet
chuck at one end. The standard
Dremel bit has a 1/8" shaft,
though other collet sizes are avail-
able.
You have a couple of choices
when selecting models. The tool
comes with either sleeve bush-
ings or roller bearings. Roller
bearings will last a lot longer, es-
pecially if you apply a lot of side-
ways pressure, but both types are
sturdy, and unless you use it daily
it probably is not an issue. The
other choice is single speed or
variable. No contest, pay the ten
bucks, get the variable speed.
Just like a power drill, you can
buy the Dremel by itself or in a
"kit." To the basic tool the "kit"
adds a big plastic storage box and
a selection of bits. Frankly, I don't
need the box, my Dremel hangs
from a hook, and I prefer my
own selection of bits, but check
it out for yourself, if it is worth
the extra dough to you, buy the
kit.
There are a bazillion bits to
choose from. The hobby store
usually has one of those rotating
jewelry case deals to display them
all.
What kinds are there? There are
grinding stones of all shapes and
sizes, there are carbide cutters or
milling tools in varieties, sanding
drums, brushes in wheel form
and shaft end types, buffing
wheels, wire wheels, rotary saws,
and my favorite: Carbide cutoff
wheels.
There are accessories as well so
you can turn the motor into a
mini router, a drill press, etc. I
get the most use from the wire
wheels, the saws, and the cutoff
wheel.

Download Page 7: PDF File | Image

Download Page 8 PDF File | Image

Future scanning projects are planned by the International Arcade Museum Library (IAML).

Pro Tip: You can flip pages on the issue easily by using the left and right arrow keys on your keyboard.