Star Tech Journal

Issue: 1997-April - Vol 19 Issue 2

0
April 1997
and money by having instant ac-
cess to accounting and service in-
formation. They saw how inter-
active communication can in-
crease the amount of play their
equipment can generate. There
were video games with moderns
installed for tournament play,
dart boards that had remote
league administration capabilities
and pinball games with moderns
installed to allow simultaneous
multi-player games. All of these
innovations result in either in-
creased play or a cost savings in
route administration. Bottom
line ... operators learned that bet-
ter communication equals saving
and making more money.
During ASI Rock-Ola intro-
duced our SyberSonic 2 Way
TeleCornrnunications Module.
For the first time a jukebox will
notify the operator in the event
of a malfunction such as a
jammed bill acceptor, sudden
CD playing errors, mechanism
errors or CD player problems.
The Rock-Ola's TCM will even
warn the operator about an "un-
authorized entry" into the juke-
ROCKY & OLA in SyberSonic Land
box! It does this by "paging" the
operator or "calling" his shop's
computer giving the location
number and error code. This
helps the operator maintain
maximum income by immedi-
ately notifying him of a malfunc-
tion which in turn leads to less
down time.
The TeleCornrnunications Mod-
ule consists of a specially modi-
fied RS-232 cable and a modern.
That's it!
STAR*TECH
Journal
Rock-Ola's 2 way modern kit al-
lows the operator to provide bet-
ter customer service by being
able to program special features
such as free play or temporary
price changes on demand with-
out having to go to location.
Rock-Ola's TCM provides all of
the mentioned benefits without
having to install a dedicated
phone line. It shares the loca-
tions line without interfering with
normal phone use.
Other benefits of the Rock-Ola
TeleCornrnunications Module
include the ability to remotely
troubleshoot the jukebox and
also having the capability of con-
necting to your shop, participat-
ing dealer or even the "Rock-Ola
Service Center" in Chicago for
programming and service assis-
tance.
An operator can access impor-
tant audit and popularity data
without leaving the office, thus
saving a lot of time and money.
In
short,
the
2 Way
TeleCornrnunications Module is
the first of it's kind in an ever
increasing "on-line" world. Con-
tact your Rock-Ola Dealer for
more information.
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STAR*TECH
0
Journal
Enzo's
April 1997
Tech
Tips
"Hey Enzo, I can't find the self-test button on this Captain Fantastic!,,
Douglas 'Enzo' Mccallum• Shiawassee Technical Services• Lansing, Ml
SETTING UP A Co1N-OP SERVICE BENCH (PART
5)
Unless you haul all your service needs to someone else, you must have a ., shop for
maintenance and repair of equipment. Depending upon your needs. the size of your,
and the thickness of your wallet; your shop could be anything from the gaiI11l.ge to the
house on up to a huge professional facility. Whatever league you are in, the workbench is
an Important part of the shop. Here are some consld~rations for setting up a service bench.
EQUIPPING THE BENCH: SELECTING AN o~sCOPE
Let's go shopping for a good os-
cilloscope. As we said before, you
don't need a rocket-to-Mars,
nuclear power, Star Trek kind of
'scope, just a good one. There are
a number of considerations:
single or dual trace (or more),
bandwidth, sensitivity, digital or
analog, new or used.
Oscilloscopes are made to serve
in a wide variety of situations.
Most of our 'scope applications
are pretty basic, we aren't doing
lab research. Whether line fre-
quency or high frequency from
a switcher or monitor flyback, we
use a 'scope to look at power sup-
ply ripple (and level). We look at
real world control signals, such
as switch matrix strobes or score
display digit select and segment
lines in a pinball. We view the
various signals in a video moni-
tor, the vertical and horizontal
sweep sections, and the color and
sync sections, and power supply.
We look at audio in most any-
thing. Of course we look at logic
board signals. That is probably
the most demanding of our ap-
plications. Even so, we don't re-
ally need an extra fancy 'scope.
Get what you need, don't go nuts.
You really should have a dual
trace model. More than that is
overkill, and it isn't all that easy
to even find a single trace 'scope.
You will only use one of the traces
the majority of the time, but there
are situations that require watch-
ing two signals at once. Sensitiv-
ity isn't much of an issue for us.
Fancier 'scopes go down below
even 1 mv per division, which is
to say that even a signal as small
as 1 millivolt can be seen as large
as one division of the lines on the
screen. We seldom run into
meaningful signals this tiny. The
smaller the signal you can view,
the more the 'scope costs.
Frankly I prefer more range on
the top end, lOV / div. instead of
only SV /div., for viewing the
high voltage waveforms in moni-
tors.
Bandwidth, measured in MHz, is
a measure of more than how high
a frequency the 'scope can dis-
play. Even with a slow clock
speed like 4MHz, the waveforms
in digital circuits are square

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