STAR* TECH
(6J
Journal
April 1997
Manufacturing
Corporation
Ed Glapinski, Quality Control Manager, Rock-Ola Mfg Corp., Torrance, California
IMPRESSIONS OF
This publication is a technically
oriented one and this article nor-
mally gives service tips and hints.
I'll get to that in a bit, but first I
beg your indulgence to let me
spout a little about this past
March's ASI Show in Las Vegas.
This was the first time that I
worked a show as a manufactur-
ers representative. My previous
attendance was as an operator or
distributor. I have gained a new
respect for the people who work
the booths. I learned that many
of them are not just "salesmen" ,
but engineers, production and
tech people. For the most part,
the men and women working
the booths are honest, hard
working people show-
ing off their years of
work in the increas-
ingly competitive and
rapidly changing
amusement industry.
Talking with several
hundred people each
of the 3 days the
show ran was hard
work. By the time
5:00 PM came
around I found my
voice failing, throat
sore, feet aching, and
1997 ASI SHOW
my boss still wanting us to enter-
tain some of our customers. It
was a great way to finish a long
day! Customers are the reason
we are at the show to begin with.
I also learned that listening to a
customer was the smartest thing
I could have done. Many people
simply wanted to pass on their
views, concerns and ideas. (By
the way, some were great ideas
and don't be surprised to see
them in the near future from
Rock-Ola.) We listen!
Next time you go to a show, try
to remember that the people you
1'HE IV/CE l!>D 'K
/Nt>IJSTRY WILL
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SAME. AwlrfN.
are talking with are there to show
you how their product or service
can be beneficial to both you and
them. They are proud of their
work and it showed.
• I guess what I am trying to say is
that listening, communication, a
free exchange of ideas and an
emphasis on customer service is
beneficial to everyone in the in-
dustry.
Operators from all over the coun-
try and the world had the oppor-
tunity to see many new technolo-
gies and innovations.
Enough of my rambling and
on to the technical stuff. This
year's ASI show seemed to
have an emphasis on mo-
dem technology and the
many ways remote com-
munication can be ap-
plied in today's
amusement indus-
try.
Many operators
learned how a mo-
dem and remote
communications
can benefit their
business, saving
them a lot of time