August1996
CD
ROWE
WILLIAMS WILL
JUKEBOX
MoVEATARI
CDM12
AssEMBLY LINES
PLAYER FAILURES
roCHICAGO
Kerry Messana
Games Technician
Syracuse, New York
SUBJECT
Regarding Ron Schimes article
( S1]: June '9 6) on Rowe laser
jukes (CDM12) suffering more
than their normal share of fail-
ures.
PROBLEM
We have had even a greater than
500/o failure on the CDM12 play-
ers. My personal opinion about
Rowe's exchange policy is that it
leaves something to be desired
(now that was a nice way of put-
ting it!).
CusTOMER SERVICE
Up until last year their exchange
program was one of the best, now
it has gone to trash. They expect
you to shell out $4000+ for a new
box and then have it sit idle until
they get around to fixing your
player-that is a joke. Maybe if
enough folks got together they
would listen to reason.
The company I work for stocks
three CDM12's as spares and
there is always a waiting list to
get one.
Since January we have ex-
changed twoCDM4's, repaired
WMS Industries, which recently
purchased Atari Games Corp.,
will close Atari's California
manufacturing facility this month
and move its assembly operation
to WMS's Chicago headquarters.
Approximately 50 Atari employ-
ees will be affected by the factory
shut-down, but the company's
sales and marketing division will
remain intact, according to Atari
officials.
about 10 to 15 of the CDM3 play-
ers and have had to exchange
75% of the CDM12's that were
sold in the lO0E, lO0F and
MM2's. What's wrong with that
picture?
I could understand all the
CDM3's being in need of clean-
ing and alignment but what about
the CDM12's?
Guess it is time to revamp some
of the older CD boxes and hold
off on buying the new boxes un-
til Rowe gets their exchange
policy together and Phillips gets
the player together.
STAR*TEcH
Journal
"Gently turn screws
backwards until they
drop into the old thread
grooves. You won't cut
new threads and run out
of holding material"
Douglas 'Enzo' McCallum
Shiawassee Technical Services
Lansing, Michigan
a
V
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