Star Tech Journal

Issue: 1991-August - Vol 13 Issue 6

"I'd Rather Fix Them Than Play Them.)!
By Dari E. Davidson
Vice President of Operations
Data East USA, Inc.
As a 10-year participant in the coin-op marketplace, it's been fascinating to witness the light-
speed evolution of game technology. Every season that goes by brings forth bigger and
bolder products for the ever-fickle game players that are our industry's life-blood.
Naturally, there is a downside to the non-stop technology advances: Keeping all these new
super-duper-whiz-hangs up and rnnning has become increasingly difficult-and crucial to
the financial stability of our industry. Remember that a machine out-of-order take up floor-
The Data East Technical Support Hotline is 800-6)4 7270.
space without contributing anything toward the bottom line. As a result, today's coin-op
manufacturer must provide their customers· field repair technicians with immediate and
direct access to a dedicated technical-support network.
At Data East, our company policy is clear: We will not release a product until our technical-
support department has thoroughly examined every possible area of repair-primarily those
systems bound to degrade over time due to usage and wear-and has established a clear-
cut chain of support for that product.
For example, we recently shipped Cosmogang, a highly successful redemption product that
on first sight can prove quite intimidating: Light-gun technology and countless moving parts
packed into a 10-foot long cabinet. That's why we must do every thing in our power to help
repair technicians unfamiliar with this type of game feel comfortable and confident about the
task at hand. Data East accomplishes this through a three-phase support process:

Resilient Game Design
Before Cosmogang even went on the assembly line, we had already gone through
numerous prototypes to determine the sturdiest, most reliable way to construct the unit.

Technical Support 800-Hotline
Data East manages one of the industry's highest-regarded technical-support
Hotlines- staffed by highly qualified support personnel trained to handle any
We've Got It All.
manner of request. The Data East Technical Support Hotline is 800-634-7270.
So if you see ·'Data East"' on the machine, remember that we're there whenever you need us-
for whatever you need us.
Cellular Telephone
Static Cures
Wnis Progranis Out
Hardware Failures
Bill Johnston
Johnston Video
Buffalo, New York
Larry DeMar
Williams Electronics
Chicago, Illinois
SUBJECT
SUBJECT
Service tip for your mobile phone. In our van,
increasing problems of static noise on the cellu-
lar phone was making me crazy.
For the problem of "what to do while you're
waiting for the part". In the case of the Fun
House's Trap Door, as well as the Steps Gate and
Rudy's Mouth, there are adjustments to disable
these mechanisms, and compensate in the soft-
ware.
SYMPTOMS
I went through the system for antenna problems
and reset with power problems, etc, with no
luck.
This went on for months while I avoided the
inevitable high-cost service call, expecting a
$120 bill for what is now a $1 phone (with a 12-
month contract, of course).
SOLUTION
I
Tums out to be a corroded battery terminal in
the van. Cleaned it up and now the cellular
phone has absolutely static-free clarity again,
just like when it was new 5 years ago.
I feel just a little bit dumber and smart.e r at the
same time. So, I guess that whether it's a video
game or a cellular phone, check the power
supply.
Evan Wessel
Mercury Amusement
Havertown, Pennsylvania
II
Glass mounted cellular antennas are the cause
of most static and disconnects. As soon as I went
roof mount, my problems almost disappeared.
SOLUTION
PROCEDURE
These adjustments are the last few in the "fea-
ture adjustment" menu.
• For the Trap Door, you need to cover up the
hole, and set "Disable Trap Door" to "yes". The
game will not try to operate the door, and will use
the switch above the door to indicate a hit.
• If you lose a Rudy Jaw gear, set "Disable Rudy
Jaw" to "yes" and force his mouth open. The
game will not operate the Rudy Jaw motor.
FACTORY Poucy
Our software staff is constantly trying to come
up with new ways to keep the games running,
while reporting problems that we come across.
We also try to design game rules with the possi-
bility of component failure in mind to make sure
the player can still get most or all of the major
features as different parts stop working.
We are also striving to limit the failures through
better mechanical design and quality control,
but it never hurts to have a really large safety net.
It has been a company-wide policy to program
the games in this manner. Its a philosophy that
we started on High Speed, and have been refin-
ing ever since.
Phone & Fax
See page 21 for updated manufacturer
customer service phone & fax numbers.
* * *

Download Page 5: PDF File | Image

Download Page 6 PDF File | Image

Future scanning projects are planned by the International Arcade Museum Library (IAML).

Pro Tip: You can flip pages on the issue easily by using the left and right arrow keys on your keyboard.