Star Tech Journal

Issue: 1991-August - Vol 13 Issue 6

Willianis Slugf est
Pitching Problenis
Midway Dr. Dude
Heart Target
Erik Wittenzellner, Service Manager
Kemp Enterprises, Inc.
South Windsor, Connecticut
Evan Wessel
Mercury Amusement
Havertown, Pennsylvania
PROBLEM
SYMPTOM
We recently received a Slugfest in our shop to
make location ready. Upon installation at the
location we started experiencing pitch problems.
After about a week of trying this and that to fix
the erratic pitches, I decided to call Williams.
After describing the problem, they told me to
check the playfield.
I've had repeated problems with this feature
target on both of my Dr. Dudes. The target gets
struck very hard and the rivets holding the
switch blades loosen up. The target blade will
then jam holding the target closed.
CAUSE
It turns out that the playfield is made of plastic
and if moved into the sun, it can warp slightly
causing this problem.
SOLUTION
To solve the problem, I drilled and countersank
a small flathead screw directly in front of the
pitch exit flap which brought the playfield back
to flat and solved the problem.
Wnis Fun House
Flipper Rubber
Todd Erickson
Summit Amusements
St. Paul, Minnesota
SOLUTION
Drill out the rivets and then nut and bolt the
target assembly together. This will keep it in
proper alignment.
NOTE
The mounting position and short distance from
the flippers makes this a particular problem for
Dr. Dude.
Midway Gilligan's
Island Ranip
Kingsley Sime
K. Sime Machines
Lancashire, England
PROBLEM
PROBLEM
The upper flipper has been hitting the ball guide
and cutting the flipper rubber on some games.
So far we have sited two Gilligan's Islands and
have had service calls to both games for the same
fault: The 'island' on both tables is slightly lower
than the top of the ramp leading to it.
SOLUTION
If you see a mark on the flipper rubber, trim or
adjust the ball guide.
* * *
SOLUTION
The cure is not quite as simple as it looks on first
glance. If you raise the island only slightly you
will find that it will miss the light sensor under-
neath. You need to raise both the island and the
small light sensor board to be effective.
"I'd Rather Fix Them Than Play Them.)!
By Dari E. Davidson
Vice President of Operations
Data East USA, Inc.
As a 10-year participant in the coin-op marketplace, it's been fascinating to witness the light-
speed evolution of game technology. Every season that goes by brings forth bigger and
bolder products for the ever-fickle game players that are our industry's life-blood.
Naturally, there is a downside to the non-stop technology advances: Keeping all these new
super-duper-whiz-hangs up and rnnning has become increasingly difficult-and crucial to
the financial stability of our industry. Remember that a machine out-of-order take up floor-
The Data East Technical Support Hotline is 800-6)4 7270.
space without contributing anything toward the bottom line. As a result, today's coin-op
manufacturer must provide their customers· field repair technicians with immediate and
direct access to a dedicated technical-support network.
At Data East, our company policy is clear: We will not release a product until our technical-
support department has thoroughly examined every possible area of repair-primarily those
systems bound to degrade over time due to usage and wear-and has established a clear-
cut chain of support for that product.
For example, we recently shipped Cosmogang, a highly successful redemption product that
on first sight can prove quite intimidating: Light-gun technology and countless moving parts
packed into a 10-foot long cabinet. That's why we must do every thing in our power to help
repair technicians unfamiliar with this type of game feel comfortable and confident about the
task at hand. Data East accomplishes this through a three-phase support process:

Resilient Game Design
Before Cosmogang even went on the assembly line, we had already gone through
numerous prototypes to determine the sturdiest, most reliable way to construct the unit.

Technical Support 800-Hotline
Data East manages one of the industry's highest-regarded technical-support
Hotlines- staffed by highly qualified support personnel trained to handle any
We've Got It All.
manner of request. The Data East Technical Support Hotline is 800-634-7270.
So if you see ·'Data East"' on the machine, remember that we're there whenever you need us-
for whatever you need us.

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