AMOA Atlanta Sen1inars
Get Excellent Ratings
Frank 'The Crank" Seninsky
Alpha-Omega Amusement & Sales
Edison, New Jersey
If you were one of the more than 130 route
technicians and collectors who attended the
August 13-14 AMOA Seminars in Atlanta,
then you certainly know that you got your
money's worth.
DUAL TRACKS
The technical presentations on multimeters,
monitors, power supplies and pinballs in-
.creased the efficiency of all the beginning-to-
intermediate techs.
At the same time, route collectors and loca-
tion solicitors were being trained to handle
location demands, increase game revenues,
make minor repairs to games, diagnose
which component is down (power supply,
monitor, PCB), and how to network them-
selves to acquire new locations. Most of the
sessions were 3 hours each (with breaks
every hour). The majority of the instructors
received "very good" to "excellent" ratings.
ROUTE SEMINARS
I had the privilege of sitting in on all of the
Route Seminars and learned dozens of
money saving and money making tips that I
am now implementing into my company.
The route sessions are a must for owners,
managers and anyone who works in the field
(collecting, delivery, service and sales).
Mike Ralston in Session 1 stressed the phi-
losophy of superior service with ideas like:
calling locations the day after a service call is
made or a new location is set, to make sure
all is well and to make the customer feel
important. Other points made included:
Making sure each employee knows the
commitments made to a customer and all
about his or her company, always being
truthful with customers, and taking a half-
day each month to have each office staffer go
with the collectors and meet the customers
face to face.
Jim Stansfield showed us why he strongly
believes that the jukebox is the heart of his
route and how his company works very hard
on increasing their jukebox revenues. His
handouts consisting of a jukebox lease pro-
gram, route time sheet, set-up and delivery
tickets, service call sheet, and other formr,,
show that organization isn't hard at all tc, _
accomplish. Jim's presentation was so good
that my only regret was that it was only an
hour and a half.
My goal at my session (Session 3) was to have
each person acquire at least 10 valuable tips
to make them a better, more efficient collec-
tor, get an A+ report card from each of their
locations, get good new locations, qualify for
a raise or commission by increasing reve-
nues, and be happier with their job (get
home for dinner). Most of the group said that
they got much more than the ten tips, some
had more than 20.
SERVICE SEMINARS
The Service Seminars were conducted by
James Calore, Randy Fromm and Todd
Erickson and were very well received! Sub-
jects that were covered in detail included~
Power Supplies, Monitors, Pinball, anc., __
Troubleshooting. Needless to say, the atten-
dees will recover their investment almost
immediately!