Presto

Issue: 1929 2235

MUSICAL
TIMES
PRESTO
Established
1884
Established
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THE AMERICAN MUSIC TRADE JOURNAL
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CHICAGO, ILL., SEPTEMBER 15, 1929
Issued Seml-Monthl.v
First and Third Saturdays
WORK OF OHIO MUSIC MERCHANTS ASSN. CONVENTION
Swapping of Most Interesting Experiences, Explanations of Contracts, Credits, Garnishee, Methods of Collecting,
How Radio Is Handled and Much More at Three Wonderful Round=Table Days in Columbus
By HENRY MacMULLAN
1£7 Registrations.
The number of persons who registered at the con-
vention was 187. Last year 265 registered at Toledo.
ELECTION OF OFFICERS.
The election of officers to serve the association
for the coming year resulted as follows:
President—Otto B. Heaton, Columbus.
OTTO P.. HEATOX.
Vice-President—Anthony L. Maresh, Cleveland.
Treasurer—E. O. Callander, Zanesville.
Secretary—Rexford C. Hyre, Cleveland.
Trustee (to serve five years)—Phil Wyman, of
the Baldwin Piano Company, Cincinnati.
Trustee (to serve one year)—Carl E Summers,
Jackson.
TO CINCINNATI NEXT YEAR.
Cincinnati captured next year's convention. Invi-
tations came from Cincinnati's mayor, from hotels
and from H. C. Blackwell, president of the Chamber
of Commerce.
The convention of the Music Merchants' Association
of Ohio was the most informative series of sessions
any combined group of musical instrument dealers
ever held at any time or in any country, and this was
due to the intimacy of the talks that were elic'ted at
round table discussions on all three days of the
convention.
The leaders of these discussions were Rexford C.
Hyre, attorney of Cleveland, secretary of the asso-
ciation; Charles H. Yahrling, of Youngstown; and
Otto B. Heaton, of Columbus, vice-president of the
association.
Law and Piano and Radio Discussed.
"Legal and Collection Problems" was the, general
head of Monday's Round Table talks. To go into
all that was said at this session would require a
book's length, but Presto-Times will present the
salient points. "I often think," said Mr. Hyre, "that
the average music merchant is afraid to go to his
law-yer to ask a question about his business." Mr.
Hyre called attention to laws that are advantageous
to piano men, and it was his opinion that even before
a sale is made out the dealer should consider care-
fully the question of contract and collections The
dealer must as a duty to himself consider the prop-
osition from its worst standpoint. First of all, he
should consider the form of the contract.
"No form of contract that man has ever been able
to make is fool-proof," said Mr. Hyre. "Attorneys
can find a flaw in the strongest contract ever made."
Different Ways of Collecting.
Sending notices in advance was discussed as a topic.
Most of those present told of their methods and how
they followed up with other processes. Some fol-
lowed up delinquents right away (within two or three
days; the longest time suggested to wait was fifty
days). One man said: "Day after tomorrow." Those
who took part in the discussion included Dan Sum-
mey, of Cincinnati; J. W. Greene Company's presi-
dent. W. W. Smith, of Toledo; Claude M. Alford,
of Marion; A. N. Maresh, of Cleveland, and Rex
Hyre, of Cleveland. Brittain Wilson, of the Music
Trade Review, New York, told of a method used
successfully in the eastern metropolis by a dealer
\Uio sent telegrams tiled at such a time that the whole
family would be home for the evening dinner. In
that way everybody in that family knew just what
was what, for they'd all be curious to know what
was in the telegram that had interrupted the meal.
And daddy, if he had spent the piano payment gam-
bling in stocks and hadn't paid it, would be obliged
to make an explanatory confession, faked or other-
wise.
Making Collections Harder.
"The hardest thing for an attorney to do is to carry
out blaffs that dealers want him to make," said Mr.
Hyre. "Threats that they never mean to perform.
And, having failed to carry out those threats, it
becomes a most difficult problem afterward for either
them or their lawyer to collect anything at all. Never
bluff." He explained that form letters were handed
to the lawyer to mail; the purpose of such letters was
not to see the attorney at all but to drive the slow-
pay customer into the store to make settlement there.
Ownership and Possession.
Mr Hyre explained the difference between owner-
ship and possession. After a man signs a contract,
he is the owner of that piano, although the dealer
holding a chattel mortgage against it may have the
largest interest in it. A written contract in Ohio
holds good for fifteen years. Mr. Hyre explained
the processes of law in getting an equity in redemp-
t:'on, and that a chattel mortgage is the same as a
real estate mortgage in effect. A chattel mortgage
must be foreclosed. The difficulty in small towns is
that they have no courts of record, but a dealer there
gets quicker action than in a large city like Cleve-
land or Columbus. The small towns have only jus-
tices of the peace (Mrs. Herbold of Galion verified
that). The jurisdiction of a justice of the peace in
Ohio is up to $300. Anything claimed under $100
must be tried in a justice court.
Under a new law of 1927 20 per cent of a man's
income usable for the necessities of life may be
reached in a lawsuit and 10 per cent of such funds
may be reached for other things, such as claims for
piano payments. Or payments on radios. The law
gives power to attach all above $75 monthly.
It was ordered that a booklet be printed for circu-
lation among the members giving the gist of these
explanations.
Selling to Minors.
Answering a question raised by President Claude
Alford, of Canton, Ohio, Mr. Hyre said contracts
made by persons under legal age were voidable but
not void if the person so purchasing wanted to con-
tinue paying out. But a minor can demand back
all he has paid, regardless of what condition the piano
is in or even if the piano is lost or has been destroyed
by fire. "Every dealer who deals with a minor is
doing a foolish and dangerous thing," said Mr. Hyre.
"But that does not relieve a minor from criminal
prosecution if he has made any false representations
about his age Get the parents' signature; don't have
the minor sign at all."
Mr. Hyre then told of the kind of installment con-
tract that is pretty generally used in Ohio. He said:
"A contract is a meeting of the minds when two
people agree to the same thing. Our principal activi-
ties in life are contracting." He then discussed the
question of what is the best contract, declaring that
a written contract is far better than an oral one. Then
the time sale form was taken up and its features
thrashed to a frazzle. It is the form being pretty gener-
ally used in Ohio at the present time. Each legal docu-
ment in it is an entity in itself and can be used
separately; the note and the chattel mortgage can
be torn off the large sheet and used separately.
Single-Signature Contracts.
W. W. Smith, of Toledo, president of the J. W.
Greene Co., objected to this form of contract because
it had too much fine print on it and because it re-
qu'red the signature of the buyer more than one
place. He said the great amount of fine print scared
the customer off from signing at all; that he had
a form of a single signature; and he was astonished
to find that Frank Frazelle, of Toledo, had been
using the one-signature form for years. The Whit-
ney, Blaine & Wildermuth Co., of Toledo, are using
the one-signature form. Further discussion brought
out that the New York Central Railroad Company
is using the one-signature form, and also some of
the other big national organizations. This was be-
lieved to be because the contracts were to be nego-
tiable. The one-signature form was said to be ac-
ceptable to any financing company or bank.
Must Record Chattel Mortgages.
Mr. Hyre advised dealers to record chattel mort-
gages held on pianos or radio, just the same as they
would record real estate mortgages.
Conditional sales were discussed by A. N. Maresh
of Cleveland, Otto Muehlhauser, of Cleveland, and
also by others.
Mr. Hyre explained that under the Ohio law after
25 per cent of the amount has been paid on a pur-
chase the dealer cannot repossess until he refunds at
least 50 per cent of the amount the customer has
paid in. That's the reason why the conditional sales
contract is not used in Ohio. Turning of contracts
over to the collection department came in for a whirl.
The dealer ought to have some kind of a fixed policy
as to what the dealer ought to do for the customer.
Otto Muehlhauser told of his radio customers and
W. W. Smith said his cost system showed that radio
free service cost his house less than one-half of 1
per cent.
Can't Control Static.
Guaranteeing the ability of being able to tune in
on any station at any time wanted came in for a
roast. A judge in Cleveland had declared that there
was no sense in such a guarantee because static was
an act of God and not under human control.
Collections of interest was handled Mr. Hyre said
some dealers collected the largest amount of interest
at first; others the smallest at first; others more fool-
ish let it accumulate and tried to collect it all at the
end of the period. A terrible mistake."
Principal and Interest.
A better plan suggested by Mr. Hyre was to have
payments apply on principal and interest both. At
the end of the period if one had to bring suit, the
suit would be for principal only and not for principal
and interest.
Said Mr. Hyre: "I feel that a successful collection
department is connected with salesmanship." He
then told a story of the days when he was beginning
as a lawyer, or just a cub lawyer, when H. P. Nelson
turned over some collecting to him in Cleveland.
Young Hyre had said to the pushing Chicago piano
manufacturer: "Mr. Nelson, I suppose in cases where
I am unable to collect you want me to bring action
to recover the piano?" "Hell, no," replied Mr. Nel-
son; "we don't want the pianos back—we want the
money; keep right on calling on them for collections."
Mr. Hyre had previously asked permission of Mrs.
J. G. Herbold, piano dealer of Galion, Ohio, the only
Enhanced content © 2008-2009 and presented by MBSI - The Musical Box Society International (www.mbsi.org) and the International Arcade Museum (www.arcade-museum.com).
All Rights Reserved. Digitized from the archives of the MBSI with support from NAMM - The International Music Products Association (www.namm.org).
Additional enhancement, optimization, and distribution by the International Arcade Museum. An extensive collection of Presto can be found online at http://www.arcade-museum.com/library/
September 15, 1920
P R E S T 0-T I M E S
lady member sitting in at the round table, to excuse
the oath which was coming.
Alford Advises "Carry On."
One of the best bits of advice given at the conven-
tion was in the able address of Claude M. Alford,
president of the association. The gist of his talk
was urging the piano men to "carry on"; to stick by
their business if they expected it to give them the
results they deserved.
The Resolutions Committee.
President Alford appointed as the resolutions com-
mittee W. W. Smith, of Toledo; Otto Muehlhauser,
of Cleveland, and Otto B. Heaton, of Columbus.
PROSPECTING AND SELLING.
Otto B. Heaton, of Columbus, led the very in-
structive and telling meeting held under the round
table plan on the last morning of the convention—
one of the most interesting meetings of the whole
sessions. He said that some of the best ideas ever
put into effect were secured not in large meetings but
in private talks with individual members or visitors
who would not even think themselves competent to
make a set speech in a large convention hall crowded
with a curious audience. Right in the halls of the
hotels, frequently, these ideas were often picked up.
Welcome Letters.
One plan that sold pianos right off the bat was a
letter of welcome sent out to newcomers moving into
town; sent to people who move their household
goods to "your town," either by auto-truck or by
freight train. He passed around in the audience a
copy of this letter of welcome. No business was men-
tioned in it. The letter was friendly and simply wel-
comed the new arrivals to the city of Columbus, "a
good old city," where the writer had arrived a
stranger many years before.
Blanks to Teachers.
Another method was to send blanks to school
teachers in Columbus and adjoining cities offering a
scarf and some good song-books (those with good
old-fashioned songs in them) for lists of piano pros-
pects. Sixty per cent of the teachers had responded
and secured these song-books for the use of the chil-
dren in their schools. The letters were sent out in
April this year.
Second Largest August.
The Otto Heaton business this August was the
second largest August trade in pianos that the com-
pany ever had, Mr. Heaton said. The song-books
referred to can be bought of the M. Schulz Company,
Chicago, Mr. Heaton said, at a very reasonable price.
Other methods had been tried that were not as
successful, but "you don't blow about the things
you fail on," said Mr. Heaton.
Using the Social Register.
The Social Register was tried with success for lists
of prospects. That is the "400." Mr. Heaton didn't
know such a thing existed, but his wife called his
attention to it. "We threw away all our old lists,
such as doctors and lawyers, and worked on the
social register, and sold 42 pianos," said Mr. Heaton.
Income Taxpayers.
Another list worked upon with much success was
those whose incomes were $5,000 a year or more.
"There were names on that list," said Mr. Heaton,
"that I never suspected of having anything like that
income, and there were several that I had thought
ought to be there that were not." These names can
be secured from R. L. Polk & Co., directory pub-
lishers of many cities, by sending to their Chicago
office in the Rand, McNally Building on South Clark
street, and the charge is $20 a thousand, was the
information brought out. There are 2,100 people in
Columbus and Franklin County, Ohio, whose incomes
are $5,000 a year or more.
Names at Gas Companies.
Another method that proved successful was to get
names at the gas company of those to whom gas had
been recently turned on. By paying an employe of
the gas company for the information this knowledge
can be secured from time to time.
What to Give.
Issuing t'ekets to theaters had been tried by some
of those around the table. Others had tried giving
Victor records with some degree of success.
Selling Pianos on the Hoof.
" Y O J have to sell pianos on the hoof—there's no
question about that," was the succinct utterance
of Otto Heaton as a clincher.
White Automobile of Welcome.
The welcoming wagon of some of the medium-
sized and larger cities was approved as an impresser
of a real welcome to a newcomer. In it rides a lady
daintily dressed, who is accompanied by a chauffeur.
It is a gorgeous white automobile, impressive as it
pauses in front of the newcomer's home, and the lady
alights as the "shoaf" opens the door and brings in
a basket with a loaf of bread from the leading baker,
a bottle of milk from the cleanest dairy, a ticket for
a marcel wave at the leading "marcellist's" place, a
ticket for two at the leading theater, and what not
else. Or course, the piano store's card is among the
introductories, as well as a meal ticket for one meal
at the leading restaurant for two.
Mayor Thomas Was Very Witty
At the noon luncheon in the Crystal Room of the
Deshler-Wallick Hotel, on Tuesday, the Hon. James
J. Thomas, mayor of Columbus, was so witty that
he had both the men and the women in roars of
laughter all the time. He said the mayor was held
responsible for everything that goes on in the city,
whether he had anything to do with it or not. He is
even held responsible for the answers that are given
by candidates for appointive offices, even if those
answers are as ridiculous as the one given by a can-
didate for the position of fireman in answer to the
question, "Name one of the pieces in the fire depart-
ment." The answer given by this candidate was,
"The chief."
Ohio Governor's Address.
Hon. Myers Y. Cooper, governor of Ohio, who was
formerly a builder in Cincinnati, spoke on Tuesday
at the luncheon. He said there's a brightness that
goes into every home where a piano enters. He had
built over 2,000 homes in Cincinnati and he got sat-
sfaction out of the thought that he was building
homes that compensated him beyond the mere prof-
its that he might have made in dollars and cents. So
the piano and radio dealers also get more than dollars
and profits when they put instruments of music in
the homes.
All over Ohio, the governor said, the importance
of a good musical education was being appreciated.
Ohio was preparing to do away with its 4,500 one-
room schools, and the state was going to reduce
them until there is not one left. Consolidated schools
are to take their place, with facilities for musical
education for all. Using the roads of Ohio are
1,750,000 autoists; 1,950 people have been killed in the
last five years on Ohio's highways, thousands more
severely injured. He said there are 6,000 unprotected
railroad crossings in Ohio. The state has begun
reform along this line to make life safer on 11,000
miles of roads.
Nicaragua President's Son Heard.
Dr. Cecil Fanning, the barytone, who was next on
the program, was at home with a bad cold, so a sub-
stitute came in his place, in the person of a son of
a former president of Nicaragua. This gentleman is
Mr. Valera, who has been in this country for 25
(Continued on page 11)
PENNSYLVANIA ASSOCIATION'S
FOURTH ANNUAL CONVENTION
Talks by Trade Leaders, Including Delbert L.
Loom's, C. J. Roberts, E. C. Boykin, Carl
Witt'ch and A. O. Lechner.
The fourth annual convention of the Pennsylvania
Association of Music Merchants was held at Bedford
Springs, Pa., on August 26 and 27. President Carl
Wittich, of Reading, presided.
The talks included the following:
"Is the Demand for Pianos Increasing?" was the
question handled by E. C. Boykin, executive secre-
tary National Association of Piano Manufacturers,
New York.
"What Future Does the Talking Machine Have?"
Discussed by H. H. Silliman, Thomas A, Edison, Inc.,
Orange, N. J., and R. A. Forbes, Victor Talking
Machine Co , Camden, N. J.
"Can Radio Be Sold at a Profit?" "On What
Terms Can Radio Be Sold?" This open forum was
led by Messrs. Silliman and Forbes.
"The National Association of Music Merchants
and What It Is Doing" was explained by Delbert L.
Loomis, exesutive secretary. New York.
Other topics: "Piano Salesmen—Finding and Mak-
ing," Arthur O. Lechner, Pittsburgh.
"What Selling Plans Have Produced Business?"
Answered by C. L. Enck, Harrisburg.
"What Outside Lines Can Legitimately Be Sold
by Music Dealers?" was the basis of an open forum
discussion; also about "The Cost of Business^Analy-
sis of Figures Submitted by Music Merchants" fol-
lowed. This was led by Carl Wittich, Reading.
The officers, all re-elected, are: President, Carl
Wittich, Reading; vice-presidents, G. C. Ramsdell,
Philadelphia, and George P. Sheaffer, Harrisburg;
treasurer, J. H. Troup, Harrisburg; secretary, Charles
E. Goodenough, Bethlehem.
The official greetings for the National Associa-
tion of Music Merchants were extended in his usual
graceful manner by Past President C. J. Roberts, who
was asked to do so by President Parham Werlein of
New Orleans, who was unable to attend.
AT THE BALDWIN SEPTEMBER 29.
Margaret Hamilton, the young American pianist,
will be heard "at the Baldwin" on Sunday evening,
September 29. The program will be broadcast over
Station WJZ and the associated stations of the Na-
tional Broadcasting Chain at 9:45 p. m. Eastern day-
light saving time. The Baldwin Singers will, as
usual, assist with the program. Margaret Hamilton
had the distinction of winning the prize of a New
York recital last year, offered by the Walter W.
Naumburg Musical Foundation, as well as being cho-
sen to appear with the New York Philharmonic Or-
chestra, under Willem Mengelberg's direction at
Carnegie Hall, New York. Some of her recent ap-
pearances have been with the New York City Federa-
tion of Women's Clubs, in New York, with the
Louisiana Society, soloist with the American Orches-
tral Society, in joint recital with Ruth Breton in
Washington, D. C., at Sweet Briar College, Va., and
in a chamber music concert with the Marianne Knei-
sel String Quartet.
BALDWIN DIVIDEND DECLARED.
Baldwin Company, of Cincinnati, piano manufac-
turers, has declared the regular quarterly dividend of
$1.50 per share on the series A 6 per cent cumulative
preferred stock, payable September 14 to stock of
record August 30, according to a statement to the
Cincinnati Stock Exchange, where the stock is listed.
THE PRESTO BUYERS' GUIDE
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Enhanced content © 2008-2009 and presented by MBSI - The Musical Box Society International (www.mbsi.org) and the International Arcade Museum (www.arcade-museum.com).
All Rights Reserved. Digitized from the archives of the MBSI with support from NAMM - The International Music Products Association (www.namm.org).
Additional enhancement, optimization, and distribution by the International Arcade Museum. An extensive collection of Presto can be found online at http://www.arcade-museum.com/library/

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