Presto

Issue: 1928 2178

PRESTO-TIMES
April 28, 1928
RADIO SELLING AND
PIANO SELLING
Letters to Presto-Times Commenting on Situ-
ation in the Trade Described in Article
Printed in Issue of April 21, Show
Interest in Topic.
VIEWS EXPRESSED
That Pianos and Radios Do Not Mix with Advantage
to Either Is Opinion Expressed by
Many in Trade.
The advisability of a music dealer mixing the busi-
ness of piano selling and that of radio selling in his
store was discussed in Presto-Times of last week. It
presented the question for large and small dealers as
to whether their interests are best served by a choice
of one or the other rather than by a combination of
the two. The article showed the necessity for con-
centration on a chosen line and also pointed out the
vital necessity for the dealer's choice between pianos
and radios, and the avoidance of a divided interest
between the two. The dealer carrying the two com-
modities was asked: "Can you operate your business
so that pianos and radios will be distinct in every
way—a separate sales force, separate management,
separate accounting system and separate financing?"
Comments on the article were prompt in arriving
and the views expressed are as different as the phases
of the business they represent. Big dealers, little
dealers, a piano manufacturer and a piano traveler
contribute in an interesting way to the symposium.
Small Dealer's Opinion.
John Hart, Rarnett, Mo., writes:
"My belief, founded on an experience of more than
two years, is that pianos and radios cannot be sold
in a small store to the advantage of the piano. My
piano business was a fairly steady-•one until I added
a radio section, handling sets exclusively. Almost at
once I realized that radio was a disturbing element
in my business, notwithstanding the fact that sales of
radio were numerous and fairly profitable.
"Demonstrating radio in the store was a constant
distraction and concentrating a prospect's attention
on a piano was hard. In house-;to-house canvasses
the experiences were painfully disappointing. I
couldn't get in two words of piano talk with a good
prospect without being interrupted by inquiries as to
my new radio stock. Naturally I had to decide be-
tween a piano business I understood and a radio busi-
ness full of surprises. The old piano business
for me."
Piano Traveler Writes.
"1 believe that a majority of dealers with whom I
have talked are of the opinion that piano selling and
radio selling do not mix very well. It seems that
there are only a limited number of merchants who
can adjust themselves to the two lines and carry the
lines together.
"They may be and are often carried in the same
music store, but they are kept separate. It is very
difficult for the small dealer to conduct his business
and avoid a division of interest between pianos and
radios. Apparently they conflict with each other more
than they harmonize.
"The piano is the foundation and dominant thing
in the musical arena. Take it out of the realm and we
would have no great stores—only shops and little
'side way' stands.—Elmon Armstrong."
ments until given service, the dealer gives that service
because he cannot do anything else.
"I have yet to meet a dealer mixing pianos and radios
who says he is making any profit on radios. On the
other hand we know, as manufacturers, that many
mix them until the piano business gets away from
them."
Big Dealer's Opinion.
Commenting on the topic E. A. Kieselhorst, presi-
dent of the Kieselhorst Piano Company, writes:
"In our judgment, piano and radio selling should
be departmentized in the larger stores. Each is a
specialty and should be sold as such. Merchandising,
servicing and other problems are entirely different.
Separate selling organizations produce larger volume.
The main thing is to secure a force of good reliable
salesmen, who will devote at least six hours daily and
three hours three nights weekly to selling pianos and
radios sensibly, therefore profitably."
Packard Manager Writes.
C. R. Moores, manager of the Packard Music
House, Fort Wayne, Ind., has this to say on the topic:
"Personally, I consider it a very excellent article
which is worthy of very careful consideration by
every member of the trade. I have in mind any num-
ber of individual merchants who have slipped in the
piano line, due to their personal and business interest
in the radio, caused mostly by the mystery and human
interest attached to this wonderful instrument.
An organization that has backslid of its own ac-
count on top of lack of general interest on the part of
the public, is surely in a bad way from a piano
standpoint. But I trust these cases, although they
no doubt have been numerous, have not resulted dis-
astrously either to the individual or to the piano in-
dustry, but that those who are so inclined may put
revived interest in the piano's way, or at least hope
they may be successful in their radio business."
Colonel Hollenberg's Opinions.
F. B. T. Hollenberg, president of the Hollenberg
Music Company, Little Rock, Ark., writes:
"It is better if the radio selling can be department-
ized and kept separate and distinct. But whether it is
or whether it is not, the profit in the sale of radios
is determined in the method of selling. If purchasers
distinctly understand that radio sets cannot be guar-
anteed beyond a certain time and that all service and
new parts necessary are to be paid for, the radio
selling is a source of profit—otherwise not.
"I might add further that radio manufacturers have
not allowed the opportunity for sufficient mark-up to
make the business very profitable—whether depart-
mentized or not, and it would be more satisfactory if
the mark-up could be increased, but arguments on
cash prices, as T understand it, is not requested.
However, it is a fact, nevertheless, and should have
the attention of the radio manufacturers and dealers."
Piano Manufacturer's Comment.
The president of a prominent piano manufacturing
concern with branch houses in several large cities
writes as follows:
"I think the article in Presto-Times is an excellent
one and hits the nail on the head. You are right
in what you say and the way you put it. I know
that in this office we have talked on the same lines a
number of times and reached the same conclusion
as you express. I prefer that you do not use my
name if you make use of the subject of this letter."
Manager States Views.
The manager of a big music house which handles
radios as well as pianos and phonographs, writes in
part as follows: "The statements in the article are
timely. Instead of being a cash producer radio is a
time absorber for the dealer who handles it in con-
nection with pianos.
"In the case of the phonograph, the dealer at least
had the benefit and profit of the record business fol-
lowing its sale. And as far as service was concerned
that was over when the sale was made.
"With the radio the dealer may say he is through
when the sale is completed, but when the typical
radio installment buyer refuses to make further pay-
A NATIONAL MUSIC
WEEK BUTTON READY
Emblem to Be Worn by Music Week Workers'
Club Members, School Children and
Others to Be Distributed.
A novel method of indicating individual support to
local Music Week has been devised with the intro-
duction of the National Musuc Week button, to be
worn by Music Week workers, club members, school
children and others interested in the movement. The
button is also being distributed among the customers
of music stores and other shops. On a blue back-
ground, the button carries in white letters the text,
"In Support of National Music Week." These but-
tons are to be obtained from the National Music
Week Committee, 45 West 45th street, New York
city. Large advance orders for the button were
placed by local Music Week committees and by the
music trade. A printed slip, announcing the Music
Week button and bearing a facsimile of the button
in colors, is prepared for distribution among local
Music Week committees and the trade. It contains
an order blank for the button. Copies of it are to
be obtained from the National Music Week Com-
mittee.
More than ever before, the members of the trade
are taking advantage of the opportunity provided by
the Music Week for special music promotion. They
realize that whatever they do at that time will receive
double notice, because the public attention is then
focused upon music. Not only the music trade but
the radio trade are making the most of that oppor-
tunity. For instance, the Atwater Kent Manufac-
turing Company have sent a bulletin to all their dis-
tributors, and another to all their local dealers, urg-
ing them to promote Music Week. Those bulletins
carry reproductions of the Music Week seal, round
hanger, windshield sticker and bill board poster.
Other manufacturers making a similar campaign on
Music Week include the Baldwin Piano Company, the
Cable Company, Columbia Phonograph Company, the
Gulbransen Company and M. Hohner, Inc.
An interesting local action by the trade is that of
the Radio and Music Trades Association of Seattle,
which made a joint order of Music Week publicity
matter on behalf of its member firms.
Copies of a list of all the Music Week publicity
matter and of a sheet of suggestions for the use of
this material are to be obtained from the National
Music Week Committeee, 45 West 45th street, New
York citv.
BALDWINS FOR COLLEGE
AT LEFT—B1NGAMON MUSIC HAL.L,. CENTER (ABOVE>—ADMINISTRATION
DORMITORY. RIGHT—GYMNASIUM.
A complete equipment of Baldwin pianos has been
installed by John Fletcher College at University
Park, Oskaloosa, Iowa, which was founded in 1905
with an enrollment of about two hundred students
and a faculty of eleven men and women. Dr, A. M.
Hills was the first president.
When founded this college was designated Central
Holiness University. In 1924 the name was changed
to John Fletcher College.
lU'll.DING.
(HELOW)-THE
There has been a steady growth and development
in all the essentials which belong to successful col-
lege work since the glorious first years of the school's
existence. A gradual raising of the standard for
scholarship, with a growing emphasis on the college
department and activities, characterizes much of the
change in the school.
The School of Music of John Fletcher College pre-
sents the rare opportunity of studying music in col-
lege atmosphere.
Enhanced content © 2008-2009 and presented by MBSI - The Musical Box Society International (www.mbsi.org) and the International Arcade Museum (www.arcade-museum.com).
All Rights Reserved. Digitized from the archives of the MBSI with support from NAMM - The International Music Products Association (www.namm.org).
Additional enhancement, optimization, and distribution by the International Arcade Museum. An extensive collection of Presto can be found online at http://www.arcade-museum.com/library/
P R E S T 0-T I M E S
The American Music Trade Weekly
Published Every Saturday at 417 South Dearborn
Street, Chicago, Illinois.
PRESTO P U B L I S H I N G CO., Publishers.
F R A N K D. A B B O T T - - - - - - - - - -
Editor
(C. A. DANIELL—1904-1927.)
J. FERGUS O'RYAN
_ _ _ _ _
Managing Editor
Telephones, Local and Long Distance, Harrison 0234.
Private Phones to all Departments. Cable Address (Com-
mercial Cable Co.'s Code), "PRESTO," Chicago.
Entered as second-class matter Jan. 29, 1896, at the
Post Office, Chicago, 111., under Act of March 3, 1879.
Subscription, $2 a year; 6 months, $1.25; Foreign, $4.
Payable in advance. No extra charge in United States
possessions, Cuba and Mexico. Rates for advertising on
application.
Items of news and other matter are solicited and if of
general interest to the music trade will be paid for at
space rates. Usually piano merchants or salesmen in the
smaller cities are the best occasional correspondents, and
their assistance is invited.
Payment is not accepted for matter printed in the edi-
torial or news columns of Presto-Times.
Where half-tones are made the actual cost of produc-
tion will be charged if of commercial character or 1 other
than strictly news interest.
When electrotypes are sent for publication it is re-
quested that their subjects and senders be carefully indi-
cated.
Forms close at noon on Thursday. Late news matter
should be in not later than 11 o'clock on that day. Ad-
vertising copy should be in hand before Tuesday, 5 p. m.,
to insure preferred position. Full page display copy
should be in hand by Tuesday noon preceding publication
day. Want advertisements for current week, to insure
classification, should be in by Wednesday noon.
Address all communications for the editorial or business
departments to PRESTO PUBLISHING CO., 417 South
Dearborn Street, Chicago, III.
SATURDAY, APRIL 28, 1928.
The last form of Presto-Times goes to press
at 11 a. m. Thursday. Any news transpiring
after that hour cannot be expected in the cur-
rent issue. Nothing received at the office that
is not strictly news of importance can have
attention after 9 a. m. on Thursday. If they
concern the interests of manufacturers or
dealers such items will appear the week follow-
ing. Copy for advertising designed for the
current issue must reach the office not later
fhan Wednesday noon of each week.
BACK TO PIANO LOYALTY
floor, that the loss in piano sales began. His-
tory repeats itself, with radio as the means
for mistakes. The neglected piano is now ex-
pected to pay for the deficit caused by too
much attention to radio, a commodity influ-
enced by sudden and unlooked for changes
and the margin of profit uncertainties arising
therefrom.
Some dealers with humility admit the lapse
in judgment and courageously are proceeding
after piano sales without any radio or other
distractions and according to the old princi-
ples of consistent advertising and persistent
pursuit of the piano prospect. Others, of
course, are damning the radio and the piano
and snifhngly telling their troubles to the man
on the street, the banker they try to touch, and
the discount company holding their discount
paper.
MEETING MR. URQUHART
The reporters of the music trade press who
last week covered the invitation of the Amer-
ican Piano Co., New York, to a special press
view of the new Knabe Building and show-
rooms as well as the Ampico laboratories, had
their expectations fulfilled. The supreme taste
in architecture, decorations and furnishings of
the Knabe headquarters and the suitability of
everything to intended purposes, even ex-
ceeded their anticipations. But in Mr. George
Urquhart, president of the company, several
trade paper representatives who had not pre-
viously met him, were agreeably disappointed.
As all reporters, including those of the trade
papers, consider the personality of a man a
very important matter, several in the flock at
the Knabe Building made anticipatory esti-
mates of Mr. Urquhart. Meeting officials of
piano houses who have been brought up, so to
speak, in the piano business does not disturb
them. But Mr. Urquhart—a lifetime banker,
although a young man—presented an element
of doubt as to his attitude. That, however,
was dispelled after a few minutes of easy
conversation.
The temperamental boys of the trade papers
found no trace of what they technically call
high-hattedness in Mr. Urquhart, but instead,
a pleasantly democratic and human attitude
that removed all feelings of reserve. They
found, too, that Mr. Urquhart, trained for
banking, could talk the piano trade language
they understood. Indeed, his ability to explain
matters in a clear and understandable manner
was one of the surprises of the occasion.
The piano business is always good, bad or
indifferent—in a relative sense. And invari-
ablv it is just what the piano dealer makes it.
Wherever there is discontent it has its basis
in the foolish talk of the dealers, which in turn
often voices disappointment arising' from false
judgment in the operation of the business.
While observing the growth of the musical
merchandise sales and the phenomenal in-
crease in the demand for band and orchestra
instruments, piano dealers experiencing slow
piano sales hesitated to include these commod-
ities in their music goods stocks. The goods
presented a means of bringing" the overhead
within money-making -possibilities, but the
PICTURING ART PIANOS
dealers continued to view them as '"side-lines"
Th steady rise in the demand for Period and
foreign to their piano point of view.
other art models in "pianos has been based on
But it is strange that dealers who viewed the absolute fidelity of line and decoration pe-
musical merchandise with aversion, jumped at culiar to each model. To enhance the artistic
radio when it made its appearance. And in effects of Period designs, the pianos are usu-
snapping at the receiving set hook they also ally shown in the warerooms in authentic set-
swallowed the sinker of radio parts and sup- tings and the harmony of the instruments with
plies. To many it proved a distressing expe- the architecture^ decorations and furnishings
rience. Tn the early glamor of the radio the typical of the periods, is a striking proof of the
dealers blindly neglected both pianos and the care and skill which has gone into the crea-
phonograph. Later when radio profits did not tion of Period model piano styles. It is an
materialize in sufficient quantities, and they illuminating 'example of how the art of piano
looked to pianos to make up the overhead, making goes hand in hand with the other arts.
they found their piano business had low r blood
In showing his artistic pianos in pictures for
pressure and anaemic degeneration of the prof- advertising it is now usual for the piano man-
its caused by their own neglect.
ufacturer to use the admirable methods of the
There were no complaints of slow piano showroom and depict the pianos with the suit-
selling in the old days when the phonograph able artistic surroundings. Photography won
paid its share of the overhead. It was when its claims to service through the fidelity of its
the dealer gave most of his attention to pho- reproduction, but in the opinion of the pro-
nographs, relegating his pianos to the second gressive advertising men, the photograph of
April 28, 1928
the Period piano must have something more
than fidelity to carry its message to the pro-
spective Period piano customers.
Now 7 photography, applied to piano pictur-
ing, has added environment, atmosphere, ac-
tion to its characteristic of convincing real-
ness. Instead of exhibiting a fine Period piano
model alone, an appropriate setting is pro-
vided with artistic lighting and shading' effects
to capture the coveted prospect's interest.
Many piano advertisers resort to color in mak-
ing pictures of their fine pianos and many of
the pictures are of high artistic value. But
black and white is often the logical medium
for depicting pianos even where special set-
tings have been provided. Aside from its abil-
ity in glorifying a subject while retaining all
the actualities, the black and white picture per-
forms many economical services for the piano
advertiser.
DEPENDENCE ON TEACHERS
The future of music in the United States de-
pends largely on the thoroughness of the ele-
mentary music studies. With the music su-
pervisors as a body favoring efficiency in mu-
sic teachers there is an assurance that thor-
oughness in the system will result. There are,
of course, competent and efficient teachers in
every American community. There are, how-
ever, also many incompetent teachers. The
latter seem to be in the majority. It is logical
that incompetent teachers are also indifferent
or careless teachers as far as thoroughness of
technical foundation is concerned. The task
of the music supervisors in the schools and in-
dividuals and organizations of influence the
desirable spirit that students be taught to real-
ize the seriousness of technical accuracy in
their musical performances.
'WAY BACK IN PRESTO
The following items are from a "Trade Notes"
column of Presto of May 4, 1890:
Tony Anguera, of the W. W. Kimball Co., Chicago,
has returned from his pleasure trip to the Pacific
Coast, which has been of value to his health. Mr.
Anguera brought back a reminiscence of his trip in
the shape of an order for forty-one pianos.
The new factory of the Braumuller Piano Com-
pany, New York, is situated on Fortieth street, be-
tween Tenth and Eleventh avenues, New York. The
factory has 17,500 square feet of floor space and a
manufacturing capacity of thirty-five or forty piano-
fortes a week. The Braumuller Piano Company has
been making steady success from the first.
The Shaw Piano Company has been incorporated
at Erie, Pa., to manufacture pianos. H. J. Raymore,
a well-known traveling salesman, is secretary. The
report that this concern may lease the Burdett organ
factory, is denied by the Burdett Organ Company.
The A. B. Chase Company use the entire front
page of the Norwalk, Ohio, Daily Reflector, in an
announcement of "What Leading Dealers and Musi-
cians Say of the A. B. Chase Piano." The testi-
monials, which are all dated in March or April of
this year, are highly complimenary to a magnificent
piano.
Adam Schaaf will move from 276 West Madison
street to a splendid and more commodious store at
Morgan and Madison streets.
The Story & Clark Organ Co., Chicago, has re-
cently received a pen and ink sketch of the building
occupied by its new agency in Berlin, Germany. It
is an exquisite piece of work and represents one of
the finest buildings in that city.
It is true that the public has a good deal of faith
in the recommendation given by a musician of a cer-
tain make of pianoforte and that it carries weight
that could not come even from the word of the manu-
facturer. To secure testimonials from artists and
publish them is proof positive that manufacturers
have faith in the quality and efficacy of the testi-
monials.
Enhanced content © 2008-2009 and presented by MBSI - The Musical Box Society International (www.mbsi.org) and the International Arcade Museum (www.arcade-museum.com).
All Rights Reserved. Digitized from the archives of the MBSI with support from NAMM - The International Music Products Association (www.namm.org).
Additional enhancement, optimization, and distribution by the International Arcade Museum. An extensive collection of Presto can be found online at http://www.arcade-museum.com/library/

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