Play Meter

Issue: 2016 October - Vol 42 Num 10

COVER STORY
This is not to say remote servicing
has fully replaced on-site help. Sherrod
shares the story of a multi-unit client
business that wanted to move their
database from a Midwestern U.S. state
to a location on the East Coast.
"It wasn't a physical move of serv-
ers; it was, in effect, moving data from
point A to point B, and doing it quickly
so their business operations would not
be affected."
The most important tool in this swi-
tchover was a flash drive. Cost: about
$20.
"We did a complete backup of their
system, then copied it to a flash drive,
and over-nighted it to the new loca-
tion," says Sherrod. "Moving the data
via their Internet would have taken too
long. Scheduling and timing were criti-
cal, and this client has a good IT staff.
But it turns out the best solution was a
pretty simple one."
For debit card system providers, the
lights in the service department never
dim.
"Most of our clients rely heavily on
weekend and holiday business, so hav-
ing techs available during those peak
times is critical," says Sherrod. "We
get alerts when the system is down,
and sometimes we know of a problem
before the client does. The need for
continued awareness and readiness is
why we opened our new service center
in the Philippines earlier this year."
In early 2016, Intercard opened
a new call center in Subic Bay, Phil-
ippines to provide more convenient,
phone-based customer service to Inter-
card client-businesses in Asia and Aus-
tralasia. Prior to opening the call center
in the Philippines, Intercard customers
in that part of the world who needed
support had to contact after-hours ser-
vice personnel at Intercard's headquar-
ters in St. Louis, Mo.
The center has five full-time tech-
nicians, trained to support all aspects
of Intercard hardware and software.
Recently Intercard updated its phone
system so that the Philippines call
center would be fully integrated with
the St. Louis office, allowing workday
techs to help with service issues in
real time, during their workdays.
With this arrangement, Intercard
customers around the world can rest
assure that a team of alert, qualified
technical support personnel is avail-
able to tackle the toughest issues at
any hour.
Another recent improvement to
Intercard's service and support capa-
bilities is a new ticketing system,
which ensures that repair issues are
addressed fully and in a timely man-
ner.
The bowling center's fire serves as
a cautionary tale. To best protect a
business' database, Sherrod offers this
advice to FECs and bowling centers
who are not currently using a Cloud-
based service provider like Intercard:
1) Do daily back-ups; it's a chore
that should become as automatic to
your team as it is counting the day's
receipts; 2) use a back-up server, and
place it in a different area than your
main server; 3) have IT emergency
help available 24-7, whether that's
through your staff or your service
providers; and 4) if you're not using
Cloud computing, please consid-
er it. Consult your IT specialists for
options. s
Intercard’s Dan McGrath is a marketing and commu-
nications professional. His favorite arcade game is
Atari’s Battlezone, circa 1980. He can be reached at
dan@danjmcgrath.com.
PLAY METER
22
OCTOBER 2016
IAAPA PREVIEW
Every
experience
matters
PLAY METER
If you’re reading this and you haven’t
experienced the amusement monster that is
the International Association of Amusement
Parks and Attractions Expo, then you’re
missing the one experience that may matter
the most; and it’s being held Nov. 14-18 at
the Orange County Convention Center in
Orlando, Fla.
This year’s “Every Experience Matters”
theme is meant to guide the expected
30,000 attendees with meaningful educa-
tional opportunities, exposure to more than
1,000 exhibiting companies, and a myriad of
occasions to mingle with other professionals
during networking events.
LEARN AND EARN
This year’s theme highlights an edu-
cational program geared toward learning
from experiences, even ones that seem like
failures, that relate to safety,
operations, retail, food and
beverage, entertainment,
social media, public rela-
tions, marketing, and more
for industry professionals
of amusement parks, theme
parks, attractions, water
parks, family entertainment
centers (FECs), and much
more.
The 2016 IAAPA Expo
Education Program includes
the Educational Semi-
nars and the In-depth Learn-
ing Experiences programs.
The Educational Seminar
program contains more
than 100 educational semi-
nars, sessions, and roundta-
bles constructed for amusement park, FEC,
water park, museums, zoo, aquariums and
theme park professionals.
Seminars centered on FECs include the
Fun Spot America FEC Edutour, the Town
Hall Birthday Party Forum, Fraud in the FEC,
Arcade 101 and 201, Identifying the Hidden
Risks in Your FEC, and many more. The pro-
gram also tackles topics relevant to all in the
attractions industry with seminars centered
on human resources and the Americans with
Disabilities Act.
The In-depth Learning Experiences
program includes a professional develop-
ment program called the IAAPA Institute
for Attractions Managers (IAM), Learning
24
Lunches, and one-on-one consulting sessions.
Through the popular EDUTour series, the
In-depth Learning Experiences program will
also take participants behind the scenes of
area attractions like Walt Disney World and
the Kennedy Space Center.
Back for its third year is the IAAPA Certifi-
cation Program. Participants in the education
sessions will earn credit hours for the IAAPA
Certification Program. All of the education
programs available at this year’s expo are eli-
gible for credit toward IAAPA Certification.
EXHIBITS
The 550,000 square-foot trade show floor
will feature exhibitors’ products in 125 dif-
ferent categories, such as coin-op and arcade
games, computer systems and software,
design and theming, entertainment, food and
beverage, midway games, novelties and sou-
venirs, rides, ticketing and admission, water
features, and much more.
The Food and Beverage Showcase is a
dedicated area where buyers can sample the
newest trends in the food and beverage sector
including new products, service technology,
preparation and concession equipment, green
and eco-friendly products, franchise oppor-
tunities, and more. Other dedicated areas
include the High Tech and Themimg Pavilion
and the First-Time Exhibitor Pavilion, where
more than 140 first-time exhibitors will show-
case their latest products and services.
NETWORKING AND
SPECIAL EVENTS
Special events include the 14th Annual
IAAPA International Golf Tournament, the
7th Annual IAAPA Motorcycle ride, and the
IAAPA 5K Fun Run & Walk, the IAAPA
Rookies & Newcomers: FEC 101 presenta-
tion, keynote lunches, industry-specific recep-
tions and trade show floor tours, the GM and
Owners’ Breakfast, the IAAPA Brass Ring
Awards, and many more.
Note: Expo registration is required for all
events. The educational seminars are free to
IAAPA members. Nonmembers may attend
the educational seminars by purchasing the
Education Conference Program package. The
In-depth Learning Experiences are individual-
ly priced and require a ticket for participation.
Tickets are limited and some events sell out
quickly. Attendees are encouraged to pur-
chase tickets in advance. For more informa-
tion, visit (www.iaapa.org). s
OCTOBER 2016

Download Page 15: PDF File | Image

Download Page 16 PDF File | Image

Future scanning projects are planned by the International Arcade Museum Library (IAML).

Pro Tip: You can flip pages on the issue easily by using the left and right arrow keys on your keyboard.