f ,)R IN FOR.~- JON:
CALL THE
OPERATOR
Roy Echols, B & S Music Co., Rome, Georgia
Sure. We've really not had any problems. I think
that has a lot to do with the distributor you're buying
from . If it (service) got to be a problem with me , then
it would be a big concern for me . I haven ' t gotten too
many parts from them (distributors), but I have gotten
a lot of service bulletins-they have been good about
that.
Question: Are serviceability and warranty considered
when buying equipment?
Emily Dugas, Dugas Music Corp., Webster, Massa-
chusetts
I would say yes. The majority (of games in her busi-
ness) does have a warranty.
But if a piece doesn't have a warranty and is a good
earning piece and it was a realiable company-one
you can depend on at least for parts and service-1
don't think we would be that influenced by warranty .
Don Casey, Casey Music Co. Inc., Yanktown,
South Dakota
Well, I think I look more at the serviceability than
the warranty . I have not had too many problems.
Usually if you have a problem in the first 30 to 60 days,
you don't have any problems (with service). It seems
like after that, you're pretty much on your own. If
they (games) work 30 to60 days, usually, they ' re going
to work .
Ralph Craun, Showalter Amusement Co. Harrison-
burg, Virginia
Yes. I deal with the same distributors I have been
dealing with for 30 and a couple of years, and I just
respect them. I know whenever I have a problem they
are going to take care of me.
Whatever I buy from them, I don't have to worry
about se rvice . I know if I get a bad one (game) and
have a lot of trouble with it or one that doesn 't have
player appeal for months, I just can se nd it back and
get full credit for it. I am talking about four distrib-
utors, and they all do the same for me.
Bob DePriest, Bob DePriest Music Co., Dallas, Texas
I don't think warranties on any of the video games
are long enough. Thirty days is not real long on any
kind of part. The way it is now, really they (games)
don't have any warranties. It's really 30 days before
you get them set up and get them out. And then your
warranty is gone. So we don 't even fool with the
warranties .
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110
PlAY METER, August 1, 1982
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