Play Meter

Issue: 1976 March - Vol 2 Num 3

ICtm l i1l11l'll j r mn prl'Vifil/S puy e I
I have a comp laint. I feel the indu try is
overcharging all operator . I feel that the man -
ufacturer hould be albe to, in tead of continually
increasing the co t of every magnificent piece they
put out, hold the line a little bit better, because
where can we go to increase our cost? I don't want
any 50-cent piece if I can mechanically avoid it.
PLAY METER: I most everything 25-cent and
two for a quarter?
YODLIN: I've taken things like tank, and when I
received it well over a year ago, a year and a half
ago, I immediately changed it from 50 -cent to
25-cent and felt that let the two player-- who are a
forced issue at this time becau e t hey must play
together- -Iet them each put in a quarter and get
two game . You're open 12 hours a day. I feel sure
that if I wa back in the other type of bu ines
which was only seasonal, I only bad a four month
pot, I might not think this way, but we're in a 12
month busines a nd I do see the same people day in
and day out sometimes . I'd rather have them get
more for their money.
PLA Y METER: Then you relate your co t and the
price you charge Ie
t han your high volume
ea onal park -beach ar cade operation?
How about the reliability of your television
game ? What i your down time today?
YODLIN: It' nowhere near what it wa when I
first started a year and a half ago.
PLAY METER: I it because you're smarter or
becau e game are marter.
YODLIN: I th ink the manufacturer are really
making an effort to put out more trouble-free
pieces. But, again, I must come to thi , that once
t he manufacturer does put it out and gives it to the
di t ributor , it's the distributor w ho really goes to
work. He may ay t hi i no good and really must
change it. I think the distributor play a very
important part in how he ervices what he
di tributes .
PLA Y METER: How many hour ·a week are you
working now?
YODLIN: Well that depend. When I had the first
pot, I was almost there daily and nightly. It was a
great concern to me that the business succeed.
Naturally, I realized when I opened number two
that I cou ldn 't b in two plac at onc . But I felt
t hat by being in both places regularly and actually
working in them, I kept that feel for the business,
the feel for what the customer wanted and didn't
want. I like the idea of working in the place; it gives
me a better per pective.
PLAY METER: But how are you spreading your
time?
YODLIN: Instead of spending six days at one place,
I'm two day at each and two day on the road
inve tigating, looking for pot, eeing how other
people operate their busines es, wanting to learn.
PLA Y METER: Many arcades today are in tailing
ophi ticated cash controls, double metering and so
forth on their machine. You ay you have working
partners who have a ca h investment in your
business with you ; do you concern your elf wi t h
ca h controls?
56
YODLIN: I have never done thi . I have found it i
om thing I don't like. Maybe it' omething wrong
with me, but I believe in tru t. Becau e one per on
may burn m , I do not condemn t he next per on .
That' the ame relation hip I have with kid .
PLAY METER: But don't you feel that a you plan
to open a new tring of arcades, your problems will
multiply and you're going to have to go to ome kind
of control y tem to keep honest people honest?
YODLIN: Thi may be 0; it may not be 0 becau e
fir t of all, I don't believe in slave labor. I believe
that whether a per on i a partner, a working
manager or whatever, that he be paid ub tantially
for hi end avor . I find that mo t people, if treated
fairly, will in turn give you fairnes .
PLAY METER: But there' an awful temptation
when you ee a cashbox full of quarter.
YODLIN: Ab olutely . But temptation mu t have
e nt red the e people ' live before. I'm not
a ociating my e lf with per ons of criminal ten -
dencie . They're basically good sound people like
my elf.
PLA Y METER: If your partners participate on an
qual ba i with you, how do you handle tandoff
in which you have an ab olute di agreement that
you ju t can't olve? Who ha the final hand?
YODLIN: Well, thi i the agreement I have with
mo t of the people a sociated with me: I don't want
any mor from them than they receive from me.
But I've made it plain that if there i an impas e, I
will take th final deci ion and re pon ibility upon
my elf, be it good or bad.
PLA Y METER: Had your partners been old
a ociate of your before you tarted?
YODLIN: One of my partner i a man who had a
tremendou background of hi own in the busine
and I knew him for many years, though I never had
any bu ine s dealing with him. He' a little bit
older than my elf and po ibly a lot wi er. He has
helped guide me, but he ha allowed me to go out
and do the buying, trading and selling and allowed
me to learn and expand within myself.
My other partner i a man I grew up with. I've
known him for clo e to 40 year . He had never been
in the bu ine before and took to it like a duck to
water.
PLAY METER: What i your philosophy concern -
ing decor, concerning fixing up an empty tore?
YODLIN: Fir t, I want it clean, I want it attractive
and I don't do any place the arne . I don't want to
become tereotyped. I decorate some edately,
other more li vely . The cost depend on what you
do and I do my own decorating.
PLAY METER: What kind of change-making
facilitie do you have in your arcade?
YODLIN: At each place, we have a nice, wide booth
manned u ually by either a partner or another
adu lt. J n ve r run an arcade without two adu lt
pre e nt. I don't like th e idea of walking around with
an apron. I don't want to look lik a bach area. I
want to look like what we are --a ophisticated,
well -run, well -behaved type of amusement estab-
Ii hment.
PLAY METER: What happen when the kids come
up a nd ay, "Hey, I 10 t my quarter."?
YODLlN : We te ll them, "My boy, yo u mu t be
rig ht. ,. We do go along with them. I te ll t hem al 0 a
we're walki ng to the mac hine, "I g ive you my
re pect a nd I believe in your honesty. When I find I
can't tru t yo u, t he n I'll as k you not to play he re."
PLA Y METER: Do you find that t he teenager
re pond to t hi ?
YODLlN: I would ay t hat the percentage i at
least 80-85 pe r ce nt, which is extr e me ly hig h . Tho e
t hat will neve r re pond to a nyone ooner or later do
not come back to play. W haven't had to tell many
they're not welcome back. Tho e who aren't do get
the me age in variou way. They a re con tant ly
told we do no t allow t hi or t hat a nd we definitely
do not a llow moking, drinking or eati ng.
When omeone come in to play, I want t hem to
to uch a clea n mac hin e. We wa h and wax them eac h
day a nd ometime twice a day on aturd ays . This
not only work for customer s, it lets t h di t ribu tor
or buye r know when I t r ade in or r esell that he i
going to get a clea n a nd good machin e .
PLAY METER: Ar e yo u co nvinced t hat a waxed
a nd clean pingame with new rubber take in more
money?
YODLlN : Ab olutely. It increase player appeal to
begin with, but I do know t h at cu tomers
a ppreciate a res pon ive machin e a nd one t hat' not
coated wit h g rim e.
PLAY METER: You're obviously ope r ati ng on a
ve ry pe r onal ba i . Do you use any sophi ticated
method for evaluating t he perform ance of new
piece?
YODLlN: I know generally by how much cha nge I
II how much I'll take in.
We've learn ed t hi : When our average exceeds 25
per ce nt of t he change we've old, we know we 're
heading in to a bad t ime . For example, if we ell
$100 worth of cha nge a nd hav $125 when we em pty
t he machine, we're doing good. But if we sell t he
arne a moun t a nd end up with $150 or more in the
machin es, it' time to tighte n our belt beca use
t hey're bringing in their own change .
PLAY METER: This
fa cinating. You can
act ually pot t hat?
YODLlN : Ye .
PLA Y METER: In other words, when they pe nd
$150, but you only change $100 in bill , you know
t hat t h y hit t he piggy ba nk or Mommy hit t he
bottom of he r coin pur e?
YODLlN: Ye .
PLA Y METER: And t his is a working formula?
eat of t he pa nt , ye , but working?
YODLlN: Ab olutely.
PLAY METER: Are yo u resistant to cha r t ing a nd
g r ap hing?
YODLlN: 0, my pa r t ne r s and I do keep chart on
pecific eq uipm nt for a month or two.
PLAY METER: Wh at do you think is the optimum
ize of a mall mall a rcad e?
YODLlN: I conside r 1,200 feet excelle nt. You can
work with a li ttle a 1,000, de pe nding on your wall
pace.
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PLA Y METER: What about repairs and parts
to r age?
YODLlN: I have a little s pace et aside in each
location, but I know that when I expand I'm going
to need a perm a ne nt hop and a t ruck on the road.
PLAY METER: How often do you have your
moonlight mecha nic come in?
YODLlN: A little a po ible, but as often as
neces a ry . On pieces that ar e not t hat important to
the tota l r even ue , I'll perhaps save it for him and
not call him right out. I may let the game run
partially or s hu t it down and rope it off, but on
ot he r hig h-earning game, I'll have him in right
away.
PLA Y METER: What is your overriding philoso-
phy of yourself in relation to your chosen business
vocation? I'm very interested in your answer
becau e yo u've ort of hinted at it in our discussion?
YODLlN: I can't te ll you how to make a buck
because t hat depe nds on the individual, but the one
t hing t hat g uid es me, rather is that it's not a
q ue t ion of whether I want people to trust me,
rather it' t hat I, Izzy Yodlin, ever s ince I was a
little boy, never wanted to sto p trusting in other
people.
My co nt rol of this bu ines i on a very definite ,
po it ive hum an factor. It will never be by a machine
ay ing,' ot, dot, dot, this man is a crook." I have
not, a nd neve r will, run that kind of a cold ,
calculati ng business .
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