Play Meter

Issue: 1976 June - Vol 2 Num 6


cOlnman of the month
Getting down to
business with a
New England Operator
Play Meter ta/h Ihop with
Connecticut operstor
Nei/ Berenh
Neil Beresth, an operator in Wilton, Connecticut
and incidentally a charter subscriber to PLAY
METER, was almost born into the business. His
father operated and still operates a cigarette
vending route, and instead of going on to college
when he graduated from high school, Neil went to
work for his father. "The business was in the
family. Instead of four years in college, I spent the
time out in the field learning it at a very young
age."
.
Eventually he went into business for himself. He
and Frank Gallo formed Cigarette Machine Service
which, when they went into music and games as
well, became Alllied Amusement and then, when
they bought out the larger operation, C & L
Amusement. "When we bought C & L," Neil told
PLA Y METER, "it was much, much larger than our
operation at the time. So we decided to take the
name C & L and we've Just maintained it through
the years. " Today C & L Amusement is a thriving
operation with more than 700 pieces on location.
Neil is married and has four children, two boys
and two girls, their ages ranging from four to
nineteen. He enioys golf, but more he enioys
spending time with his family. "I've spoken to many
old-timers, "he told us, "and one of the things that
seems to be common is that many of them JUst
didn't have time to spend with their families. "Neil's
father spent many a night, he says, out seeing to his
~ locations. "So I'm very, very conscious of being able
W to spend time with my family. "
We talked to Neil at the Music and Amusement

~ Association [New York] annual convention held at
=
14
"We have to know everything from soup to nuts.
A nd if you don't know, you JUst have to pay for the
brains. "
the Stevensville Country Club, Swan Lake, N. Y.
PLAY METER:How'd you first get started in the
bu ines ?
BERESTH: We were, at first, many, many years
ago, primarily cigarette operators, and we worked
very closely with a music and games operator. Then
he decided he wanted to go into this other business.
o we were in the music and games business; this
wa about fifteen or sixteen years ago. We didn't
nece arily want to be, but once you get your first
location, you just have to continue. All of a sudden
you tart gearing yourself for it.
PLA Y METER: You made a commitment then?
BERESTH: We made a commitment. I must say it
wa probably one of our better move .
PLAY METER: What motivated you to take the
step? You were strictly in vending before?
BEHESTH: Ye . I suppose it was a matter of
protection. If I were to run into competition as far
a my cigarettes were concerned and became
ubject to 10 ing potential cigarette business, then I
could compen ate in game, diversification.
PLA Y METER: You did it initially then to protect
your inve tm nt, or your cigarette locations.
BERESTH: Ye ,and to round out the picture as far
a the location was concerned. I had more flexibility
then in terms of loan : your cigarettes bring you a
very low return , whereas with music and games in
a half-way decent location , your return is much,
much greater. And surpri ingly enough, the outlay
in term of dollars wa n't any greater as a package
than it wa as a ingle operation.
PLA Y METER: How did it work out? What did you
do at first, buy some games and juke boxes?
BERESTH: Well, our first location was a diner in
Norwalk, Conn. Then being in the cigarette
business already and having had so much exposure
in the area and knowing people quite well, we went
around looking within our own ' route to place
additional games and musiG. It's surprising what
can be done when you do get out .of your office· into
the field . . Most · of us just don 't have th.e time to get
out and pursue new business,' but ~hen you do have
an opportunify, it's amazing what you can cO'me
back with in terms ' O'f additiO'nal placement O'f
equipment.
This was the tart fO'r u ; frO'm O'ne it went to' twO',
from twO' it went to' three and SO' O'n and SO' fO'rth;
O'PPO'rtunities presented themselves fO'r the small
operatO'r. Over the years we lO'O'ked at O'ther rO'utes;
we took advantage and bO'ught them . TO'day we're a
substantial O'peratiO'n.
PLA Y METER: Which dO' yO'U feel is mO're
prO'fitable, the cigarettes O'r music and games?
BERESTH: That's a hard questiO'n to' answer. It
tends to' depend O'n the methO'd in which yO'U
operate. Cigarettes can be quite prO'fitable, but yO'U
must have vO'lume. I weigh it mO're in terms O'f
prO'blems in the building and ea e O'f O'peratiO'n than
in terms O'f prO'fit. If I had the O'PPO'rtunity to' sell my
cigarette rO'ute O'r my music and games rO'ute, I
think I WO'uid look to' sell my cigarette rO'ute.
PLAY METER: Because O'f the time invO'lved?
BERESTH: Time invO'lved and service prO'blems.
PLAY METER:SO' yO'U have to' spend mO're time
and mO're prO'blems arise with the cigarette rO'ute?
BERESTH: The cigarette rO'ute is much mO're
detailed business. NO't mO're mO'ney, just mO're
details. It's a harder dO'llar. Sure, the music and
games has its prO'blems--yO'u still have locatiO'n
"There isn 't an operator in the country who, if he
didn't visit every one of his locations, wouldn't get
sick to his stomach with some of the things he'd
see."
"There's plenty of work to do within your own
route--to hell with the new locations. I'm not
saying, 'Don't get new locations. If.
prO'blems, fO'r example-- but I think it's sO'mewhat
easier. I happen to' like the music and games
business.
PLAY METER: NO'W fO'r sO'me mO're difficult
questiO'ns: in yO'ur O'piniO'n, hO'W much has the
O'perating bu iness changed in the last seventeen
y e ar ~ , and hO'w?
BERESTH It's changed cO'nsiderably. Years agO'
the philO'SO'phy O'f the average O'peratO'r was, 'I'll buy,
I'll build and lO'O'k at it strictly frO'm an equity
standpO'int.' I fO'und this very, very impO'rtant,
especially in a small tO'wn O'peratiO'n. But as yO'U
grO'W and a yO'U increa e yO'ur rO'utes, yO'U must be
lO'O'king intO' the future. One O'f these days yO'u're
gO'ing to' be in the pO' itiO'n where yO'u're gO'ing to'
want to' ell yO'ur O'peratiO'n. SO'me large O'peratO'rs--
they may have sO'ns, they may have relatives --may
be able to' pa s the O'peratiO'n dO'wn frO'm generatiO'n
to' generatiO'n, but what happens to' the O'peratO'r
whO' build a sub tantial rO'ute and ends up with
nO'bO'dy in his area that he can sell to'? This, I think,
is where the business ha changed. Over the years,
O'peratO'r have disappeared in large numbers. The
larger O'peratO'rs are getting larger, and the small
O'peratO'r , little by lit tle, are di appearing. And I
think the term equity may mean sO'mething
different frO'm what it meant years agO', if O'nly
becau O'f the ability to' sell. GrO'wth is wO'nderful,
but O'nly to' a PO'int.
;i
PLAY METER: What abO'ut the O'verall picture _
then?
BERESTH:
It's frightening to' think that the ~
(Se e next page)
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