if you please, mr. manufacturer
Angry operators can hurt a manufacturer's business, but more often they
hurt the manufacturer's distributors.
Ask any distributor who has lost a customer because of manufacturers'
mistakes or failure to follow through on a production item.
Most amusement machines, of course, present little difficulty for the
operator. He puts them on location and they either get played or don't. But
occasionally the operator purchases a machine that has a faulty part or
mechanism.
When he tries to get the part replaced, he finds out that either it is no
longer in production or the part was faulty from the beginning, the
manufacturer never bothering to replace it.
Such problems could be avoided if manufacturers' engineers would fully
consider on-location circumstances. Perhaps, manufacturers could keep
running checks on machines for defective properties and then follow through
by supplying adequate replacements through distributors to the operators.
In an industry that can produce games of exquisite technology, surely the
operator should not have to suffer for mistakes that could be corrected
before they affect his already bombshelled income.
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