Play Meter

Issue: 1975 January - Vol 1 Num 2

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Jukeboxes -profit vs. sound systems
Th e recent move of so me locat ion
owners away from jukeboxes and
toward stereo sound systems is a grow·
ing problem in th e coi n·operated
phonograph industry today. But a
recent interview with a b ig city loca·
tion owner has indicated that perhaps
the move may not be a good one for
the profit of the location.
Play Meter conducted the in t erview
for a number of reasons : to f ind
exactly what advantages location own ·
ers feel they will get out of stereo
sound syst em s; to determ i ne the
obvious inco me advantages of juke'
boxes; and to solicit suggest ions from
a location owner as to how jukebox
operators and manufacturers and the
record industry can counteract the
move.
We chose a location owner who still
chooses a jukebox over the sound
system, and who competes in the same
market as other location owners w ho
have chosen, instead, to make t he
switch to sound systems.
H is candid remar k s, we feel, ad d
some insight into the nature of the
feelings of location owners who have
nixed jukeboxes - the reasons beh ind
their move, the revenue they h ave
forfe ited, and the amount of increased
business (drinks, food , etc.) that
would be necessary to simply "break
even" with th e new sound sy stems .
Play Meter feels these ideas may be
valuable to operators who are fac i ng
this problem on their ro ute s.
The location owner i nterv iewed at·
tracts mostly college·aged clientele. He
has four pingames, two foosball tables
and a jukebox in his lounge, where he
also serves short order food (ham,
burgers, etc.).
PLAY METER: How big a role do
your mach ines play in your business?
How much of your income do you
th ink comes from your machines?
LOCATION OWNER : Somewhere
between one· fifth and one-fourth of
my daily income comes from my
machines. We have several regulars
who are attracted to my lounge strict·
Iy because of the games machines,
especially afternoon traffic. Our juke'
box does very well, too. Some of my
competitors have gone to sound
systems and have n ixed their juke·
boxes, but I don't think I ever will at
my presen t location.
PLAY METER : Y es, but location
owners forfe it a lot of i ncome by
changing from jukeboxes to sound
syst ems. About how much of an i n·
vestment would you say it takes to
buy a really good sound system?
LOCATION OWNER : Other people
who have done i t have told me they
spent about $9,000 on their stereo
gear.
PLAY METER : How much revenue
does your jukebox produce each
week?
LOCATION OWNER : Our jukebox
has never ever done under $50 per
week . That's our base, lowest i ncome
after service charges. We have done
over $100 per week in many cases.
PLAY METER : So, at a bare
m inimu m, you make at least $2,500
per year on your jukebox . That means
it is probably costing your competitors
$9,000 in initial outlay for a sound
system plus $2,500 per year in lost
income.
LOCATION OWNER : We don't
have a sound system for that exact
reason. But there are other things, too ,
that I must consider as a businessman .
For instance, you have to pay some·
body to play the records. And then
there's the risk of something going
wrong w ith the stereo system . If some·
th ing goes wrong with the stereo
system, you have noth i ng to fall back
on - no service contract - nothing.
But if the jukebox breaks duri ng the
night I can call the operator and his ass
is on the line. The other way it would
be me. And the operator puts
jukeboxes in f irst priority, because
that is where both he and I make most
of our money.
That jukebox means at least $2,500
in my pocket every year. You know,
sometimes dur i ng the course of the
year even I think of the jukebox as
contributing only nickels and dimes to
my business. But over a year it adds
up. And over five years it really means
a lot of added revenue to my busi ness.
PLAY METER : Well, with all these
th i ngs i n mind, why do you think
some people are making the move
toward sound systems anyway?
LOCATION OWNER : They felt it
was the thing to do. They might have
gotten some static f rom their cus·
tomers about the kind of music they
couldn't supply with a jukebox , and
they decided that if they d idn't go to a
sound system they would lose some
type of business that they aimed for .
They thought that their market
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wanted the diversity in music that a
sound system could offer. And they
thought that the market didn't want
to listen to basically AM radio music.
PLA Y METER : What is the average
life expectancy of a record on your
jukebox now?
LOCATION OWNER : That varies
so much from record to record that
it's nearly impossible to say. For
example, we have had "Suite: Judy
Blue Eyes" by Crosby, Stills and Nash
on our jukebox since 1971 . There has
never been any reason to change the
record because it has been played
consistently for four years. People still
want to hear it. A few Jimi Hendrix
records have also been on there for
four years.
But generally the turnover on
records is about four weeks, because
AM radio saturates the market so
much by playing just a few songs over
and over again that by the time my
customers get to my place they don't
want to hear those songs anymore. If
Elton John has a new record out
you're going to hear it every 10
minutes on AM radio . I'm not griping
because I love his music myself. But
that's just the way it is.
But on the other hand, most people
who have sound systems in their places
end up not running them the way that
they had originally intended to run
them . Although they are paying some·
body to play the songs on the sound
system that people request, the loca·
tion owners seldom make a really
decent schedule, and the customers
end up hearing the same music over
and over again anyway, because the
guy playing the records tends to play
the music he wants to hear, and not
necessarily what the customers want
to hear.
PLAY METER: That's another
thing a location owner has to consider
when he is thinking about the possibil -
ity of a sound system for his lounge.
Someone has to be in charge of play-
ing the music. That means an increased
payroll in many cases, doesn't it?
48
LOCATION OWNER : In order to
properly run a sound system, you have
to have a guy - a conscientious guy -
up there doing it every night. And, of
course, you have to pay him . What it
amounts to is that you're paying out
in every case instead of taking money
in.
PLAY METER: Then it would cost
you at least $100 a week, or $5,200 a
year, to pay the guy to play the music.
So that's about $5,200 a year for his
salary plus $2,500 a year in lost
revenue and the cost of the equip·
ment. That's about $10,000 a year for
the first year. Do you think a sound
system is worth such an investment?
LOCATION OWNER : No, not in
my business, and that's exactly why I
haven't done it. But it' s really hard for
me to speak of other people's business.
Everybody shoots for a different
market, and I can't speak for any
market other than my own.
PLAY METER : Do you really
think there is a sizeable group of
people who choose to go to bars where
they can listen to a stereo system
because they feel they can listen to
music more appealing to them than a
jukebox.
LOCATION OWNER : Yes,
definitely. How big it is, I don't know.
PLAY METER: How much of your
business would you say comes from
steady customers, or customers in the
habit of visiting your bar?
LOCATION OWNER: I'd say about
70 percent of my customers are
regulars and 30 percent i. drop- ins.
But once again, this is my location I'm
talking about, and not everyone's.
PLAY METER : Would the installa-
tion of a stereo system, then, affect
the amount of business at your
lounge?
LOCATION OWNER : No, I feel
almost certain it wouldn't . I think
business at a bar is generated by the
personality of the business and the
people who run it.
PLA Y METER : Do you think
sound systems are just a fad, or are
they here to stay?
LOCATION OWNER :
think
they'll probably be around for a long
time. Too many people have invested
too much money in them to abandon
them anytime soon . People are too
afraid to change once they've made
that big an investment. And you really
can't blame them . They think that
now that their patrons are used to a
sound system, if they take it out
they'll scare business away. Even
though, in many cases, it is costing
them much more than it is making for
them.
PLAY METER : Now the big
question : What can the jukebox
industry do to counteract this move?
LOCATION OWNER : I really think
the music on jukeboxes is too restric-
tive. I think they limit themselves to
AM pop tunes. They are just getting
back into doing albums, and they are
going to have to expand the album
music they offer. Jukebox operators
or record producers or whoever will
have to make more kinds of music
available to location owners to offset
the move to sound systems. I would
personally like to have a better music
selection for my jukebox .
PLAY METER: By saying that, are
you talking about 45's or little LP's or
both?
LOCATION OWNER : Both. I must
admit, sometimes it's pretty frustra-
ting when· my routeman comes in and
has, say, 20 records for me to choose
from to replace records on my juke·
box, and I don't want any of them .
They've got to open up.
But the jukebox in my lounge is a
very big part of my business, despite
the programming problem . I'll keep it,
I'm sure, as long as I have the place.

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