Music Trade Review

Issue: 1946 Vol. 105 N. 4

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
c. The steps are not separate pro-
cesses but are all a part of one
continuous process.
d. The salesman does not do all
the talking himself.
e. Never interrupt the customer.
f. Avoid a cock-sure, positive at-
titude.
g. In the first part of the inter-
view he will inquire—find out
the ideas and wants of his
prospect before trying to sell.
h. Re-state clearly and vigorously
each objection as it is ad-
vanced.
i. Identify the main objection
with one key issue, then stick
to that issue and do not wan-
der.
5. A salesman must plan carefully.
6. A salesman must be a healthy man.
To sum up: "A salesman is a man
whose activity, in the aggregate helps
to raise the standard of living of soci-
ety. He is a man who possesses cer-
tain personal traits which enable him
to sell effectively. He is a man who
knows certain principles and facts
essential to a successful career in sell-
ing. He is a man who plans his work
carefully in advance and who keeps
on help and why? All of these are
vital questions to the future of any
business operating a sales department.
Now is the time to train our sales
force in all departments! Now is the
instruction
Regarding
Sheet-Music
by
Mrt. Melville
Clark
time to place our business on a young,
energetic standard! Now is the time
to stop help turn-over and begin train-
ing the right kind of help for our
business!
We all agree that the last war com-
manded the finest of our young men
and women. During the war we suf-
fered not only from the lack of mer-
chandise, but also efficient help.
Checking Stock in the Small Goods Deaportment
himself in tip-top physical and mental
condition so that his productiveness
will not be impaired.
Should we be training our sales de-
partment at this time or should we
wait until merchandise is arriving in
sufficient quantities and competition
really "sets in"? What is the average
age of our present sales department
and should we be planning and train-
ing for it's future with young men
and women? What is our turn-over
THE MUSIC TRADE REVIEW, APRIL, 1946
they must be trained in sales work.
You cannot just pick up sales people
by the mere fact that you believe they
can sell and start them to work. We
must have a set course and train them
During these war-years, we also
suffered tremendous losses in business
gains and of trained people in our
business. Because someone plays the
piano or sings, does not make him a
perfect sales person in the Music De-
partment. Because another person
knows all of the "hot bands" of the
country, or all of the symphony orches-
tras, this does not make him a record
salesman. Regardless of what knowl-
edge they may have in the music line,
in their respective field. If we have
made our plans ahead without a sales-
training course, I predict that trouble
lies ahead in the personnel that we
will find. Turn-over will be tremen-
dous and sales will lag; costs will rise
because inexperienced help is the most
costly. We will be unable to meet the
challenge of competition.
Now that the war has ended, why
not investigate the possibilities offered
to veterans and their rehabilitation.
The past war differed from World
War I. I can now realize the tremen-
dous educational and training program
necessary to the winning of this war.
Look over this war's record of train-
ing and we will be amazed to find
the great and tremendous educational
program that was underway. Here is
the "future of America" right in our
home town, with men eager and anx-
ious to learn a trade or business. Not
a fly-by-night type of person, but the
type that is anxious to settle down and
get somewhere in the land that is so
rightfully his. He is protected by his
G.I. Bill of Rights to an education.
He may take "his rights" in many
ways, but let us talk at this time about
the. "On Job Training Program For
Veterans."
If you. Mr. Merchant, agree that you
should build your sales force at this
time, you will first consider the num-
ber necessary in each department un-
der normal conditions and the cost to
you. The cost is negligible. The Gov-
ernment is backing the soldier in his
educational program so what you need
first is a satisfactory training program
for salesmen, piano repairs, etc.
(Turn
to
Page
J6J
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
The Jiusic jfmdt
REVIEW
Established 1879
CARLETON CHACE, Editor
M. A. Dooley
Alexander Hart
Associate Editor
Technical Editor
Who said there could be nothing new in Pianos?
Betty B. Bonn
Circulation Manager
W:
Published monthly at 510 RKO Building, Radio
City, 1270 Sixth Avenue, New York 20, N. Y.
Telephones: Cl rcle 7 - 5842 - 5843 - 5844
Vol. 105
APRIL, 1946
No. 4
Business —As We See It
T
HE piano industry was released from price control
on March 6th last. On April 6th, just one month
from the release date, we took a trip around the
New York retail establishments to see what had happened.
We found that plenty had happened. Retail prices had
been increased anywhere from 10%
to 20% all along the line. The low-
est priced new spinet piano in the
New York area was at that time
$465 at retail, the highest priced
model $925. Before the war these
same pianos sold for $325 and $725
respectively. Then, we read that
the manufacturers had followed the
advice to one of our esteemed con-
temporaries, according to what he
said in this month's issue, so we
will have to admit that he must
have done' a good job for them;
is
' i n preparing the way for
giving the public the stage fright
which we warned against last month and perhaps giving
ihe OPA an opportunity to come back at the industry
again. The more we nosed around and heard various
comments about increases the more we commenced to think
that perhaps the OPA had method in its madness in re-
Corieton Chace
10
that
leasing the music industry first just to see what would
really happen. Of course we realize, as well as everyone
else, that supply prices have been continuously increasing
and that such increases have to be reflected in the price
of the piano to the ultimate consumer. We also realize
that just at present people have money to spend and they
can't get some of the things they want, such as automobiles,
refrigeraors, radio-phonographs, etc.. etc., but the problem
ahead for the piano industry, in our estimation, is what is
going to happen when people are able to buy these other
commodities and piano prices are so high. As one manu-
facturer stated to us, "I feel as if I am walking on a lake
that had just started to freeze over and I'm hoping that I
won't fall in." Whatever the advice of our esteemed con-
temporary was regarding pricing of instruments our advice
is to watch your step, keep prices down as much as possible
and don't "kill the goose that laid the golden egg."
E have been around this industry a long time.
We have heard such remarks as, "What can
there be new in the construction of a piano any-
way. Fundamentally, a piano is a piano and has to be
built the way it has for years." Well, science seems to be
changing that and perhaps we may say advisedly that if
it had not been for the war many of the developments which
are now taking place might not have been heard of. In
the last few months the industry has had more new ideas
in construction flashed on it than it has in the last quarter
century. For instance, there was the plastic plywood plate
by Weaver, the MirrApiano by Bromberg, then came the
Alumatone plate by Winter & Co., last month Permat Prod-
ucts, Inc., announced an all-plastic piano action with mag-
nesium rail. This month Pratt Read & Co. is announcing
several items which have been in process of development
since the beginning of the war including a light metal plate
and piano back combined which saves much weight and
lumber, a new method of manufacturing a piano by as-
sembling the inside completely, regulating the action and
tuning the piano before the case is put on, the latter being
held together with metal pins and dowels which eliminates
side glueing and provides for a variety of case styles to
be used on one inside of a piano; a plastic piano action with
a light metal hammer rail, the action to be produced in
various colors is desired; a non-splittable sounding board
made of plywood and a piano with a folding key bed.
According to these innovations perhaps it will not be long
before the piano industry will be a streamline basis. When
we go back and think what a dither the piano industry was
in, July. 1912. and then review what it has done since,
we come to the conclusion that its personnel must be pretty
hard headed with plenty of grey matter. History has
proved that when the piano industry gets up against a crisis
the brains of the industry commence to work overtime.
No greater proof of this can be found than that which has
happened during the past five years. To go through what
the industry had to face and come out in better financial
condition than it was ever before the war is an accomplish-
THE MUSIC TRADE REVIEW, APRIL, I946

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