Music Trade Review

Issue: 1932 Vol. 91 N. 5

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
SHEPHERD SELLS PIANOS
BECAUSE HE
This Oregon dealer concentrates
TALKS A N D
THINKS PIANOS
M
ARVIN L. SHEPHERD, proprietor of the Shep-
herd Music Co., Klamath Falls, Ore., who, in ad-
dition to Baldwin pianos, handles band and or-
chestra instruments, sheet music, phonographs and
radios, is not to be numbered among those who are discour-
aged by present-day conditions, for, although there is consid-
erable unemployment in his territory, he declares that there
are still so many working for good wages or have money to
spend that he does not have time to get around to see all
of them.
Mr. Shepherd is primarily interested in piano selling for
the very excellent reason that a piano sale means a larger
dollar unit and consequently more profit. He also believes
that they are harder to sell than radios and, therefore, lets
the latter sell themselves while he concentrates on the piano.
As he puts it, "I talk piano first and if the prospect desires
some other instrument I am soon advised of the fact."
How Mr. Shepherd and his wife manage to do a very
substantial piano business in Klamath Falls and surrounding
territory is best told in his own words. He said recently to
T H E REVIEW:
"We start each day with one thing in mind and that is
that we need a certain amount of money to carry on our
business and we do not want to go in debt by borrowing
it, so we just forget that business is slack and that there
is no money to be had and go and get it. We at no time
have had time to think of business depression, and as far as
we are concerned we have not had it. It is true that a num-
ber of people are out of work, but we do not try to sell those
people until they are working. There are so many that
have good jobs and we cannot get around to all of them, so as
far as we are concerned our business is just as good as it ever
has been.
"I have been in the music business for the past fifteen years,
and in that time I have made very few sales to people coming
in the store especially to buy a piano, so I keep on just the
same now as ever, go out and find them and always have one
especially good buy. When they get to the store by my
efforts, they find nothing but pianos that could be bought in
any store for the same price as the ones I have to sell, but
they do not know the difference because the other fellow never
calls on them to tell them what he has to sell.
"I have never canvassed a house in my entire experience
in the music business and asked if they had a radio or anything
THE
MUSIC
TRADE
REVIEW.
May,
1932
on the piano because he believes
the other instruments will theYi sell
themselves.
The result is a satis-
factory piano business.
•.-.
.
in the music line, with the exception of a piano. If they are
at all interested in anything else they will always tell me;
then, of course, if I find it impossible to sell them a piano I
try to sell them something else. Many times I change them
from a radio or phonograph to a piano by making them see
my point in the piano, instead of their point in the radio
or something else. After all, whenever a customer makes me
feel like a clerk instead of a salesman by talking me into
selling them the thing they think they want, I always tell
them of their sales ability and put them on the sales force,
offering them a commission for every person they can talk
out of buying a radio and persuade to buy a piano. The
result is that if they have children they usually tell them
how they can earn some money and they talk piano so much
between them that they are not hard to convince the next
time that I was right and that they did need a piano after all.
"I find that after going after anyone good and strong on a
piano it is not hard to sell them the radio or phonograph,
either. I tell them the good points of the radio I sell so
they can talk it up to me when I am trying the piano sale, and
by the time we get through they think it is the only one there
is to buy.
"My wife is a much better salesman than I, for, while
she spends her entire time in the store, she makes many sale
in every line. When it is necessary that I call on a pros-
pect that she has had in store, she has put up such strong
arguments that it is not hard for me to put on the finishing
touch.
"There is just one thing I should like to add for most
owners of music stores, and I have worked for a few. They
are afraid that their help is going to make a decent living
wage and, therefore, hire them, give them a salary and tell
them specifically what to do. If they are sheet music or
record clerks, or even bookkeepers, and happen to talk to a
customer about a piano, the dealer immediately takes the
customer in hand himself, because he thinks it will be an
easy sale. How much better it would be for the dealer to
offer a 5 per cent commission on every piano sale made to
someone who came in to buy music, records or to pay a bill
and without any definite idea of buying a piano. With such
an inducement the clerk will work hard for the sale and, in
cases where the prospect walks out, she can be followed up
later and sold. Meanwhile such a plan serves to develop
some excellent piano salesmen.
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
EDITORIALLY SPEAKING
MAKING THE MERCHANTS 1 BOARD
MEETING A REAL CONVENTION
L T H O U G H there will be no national convention
of the National Association of Music Merchants
this year, there is every prospect that there will be
a very substantial gathering of piano dealers in
New York on June 9th to attend the meeting of the Board
of Control of that association and listen to the annual reports
of ths officers and committees. The rank and file have been
invited to sit in and a large number have already advised
headquarters that they plan to come to New York, and thus
keep the Jortg established convention spirit alive.
It would be well for every dealer interested in Association
activities, "\ffho is in a position to do so, to attend the New
York meetings, for there will undoubtedly be many discus-
sions on trade matters from which he can glean ideas that
will help in the development of his own business. In addi-
tion there will be those personal contacts that are regarded
by many as more valuable features of the convention gath-
erings than the meetings themselves. Why not, therefore,
help to give the New York meeting a real convention air?
new instruments will be offered at prices that are lower, by
fifteen per cent and more, than the prices asked tor the
former pianos in the same line.
Here is a move that should certainly test the sincerity ot
discriminating piano buyers, as will the announcement of
another leading manufacturer of price reductions ranging
from $200 to $400. The response of retailers to both moves
has been sufficiently strong, already, to indicate that they
believe the price adjustments will mean more sales. At least
the retailers will work strongly along that line, which fact,
in itself, should bring results.
It has been made quite obvious during the past year that
the public is not greatly interested in pianos built down to a
price but demands price concessions on instruments built to
sell for more. A number of manufacturers have already
recognized this tendency to an extent where they have sacri-
ficed most or all of their potential profits while still main-
taining quality standards.
This offering of fine pianos at reduced prices should serve
to counteract, in some measure at least, the wave of cheap
advertising of cheap instruments that has swept the country
and help reestablish public confidence in sound piano values.
A L SMITH MAKES SOME COMMENTS
ON HARBINGERS OF TROUBLE
DOING A 1932 BUSINESS
WITH A 1928 OVERHEAD
R
T
A
EGARDLESS of how one may regard Alfred E.
Smith, ex-Governor of New York and former presi-
dential candidate, as a political factor, there are few
who will not agree with his recent public declaration
relative to those who content themselves with complaining
loudly about conditions instead of endeavoring, to the best
of their abilities, to overcome them. He said, "I would sooner
have a short handshake with the fellow who knows how to
do it (cure the situation) than listen for a week to the fellow
who knows how to tell you what the trouble is."
Naturally, there is little enough reason to go about cheering
but certainly the time spent throughout the country in com-
plaining might better be applied to some real constructive
effort to help business or the unfortunate victims of poor
business. It is significant that, in our own business, those
who are doing the least complaining and the most work are
making the best records. They may not be swelling their
profits but they are certainly keeping losses at a minimum.
MEETING THE PUBLIC DEMAND
FOR UNUSUAL PIANO VALUES
W
I T H I N a very short time a prominent piano
manufacturing concern will introduce to the
trade and public an entirely new line of fine
instruments bearing its name. The new instru-
ments incorporate numerous structural improvements to-
gether with finer tonal qualities produced scientifically. To
introduce at this time new pianos of any type, selling in the
higher brackets, is a move that requires high courage and a
profound confidence in the industry, for the designing and
development of new pianos means a heavy investment. The
remarkable part of the story 1 is, however, that the improved
HE piano dealer who is trying to do a 1932 business
on a 1928 overhead has plenty of reason to complain
but the complaints should be directed mostly at him-
self. The day when the boss could sit back while one
or two salesmen brought in the profits are past, for neither
the volume of business nor the margin of profit today war-
rants such a course.'
Fish are not caught by putting bait in the show window.
You've got to go where the fish are, study what they are
biting on and then show unbounded patience until results
are obtained. There are a surprising number of piano dealers
today, "little fellows," if you want to call them that, whose
principal overhead consists of gas, oil, and wear and tear on
the car, who "are making enough sales to provide a very
good living for their families. They're going out after piano
sales and getting them, instead of waiting for the other fellow
to bring the business into the store. It simply means per-
sonal effort with results based on the law of averages.
It is not the number of salesmen carried that adds to the
overhead, so long as their incomes depend on their sales; it's
the high rent of elaborate warerooms and the consequent need
for a number of non-producers that build up the total. A
large number of retail concerns have learned their lessons and
have put their houses in order to weather the storm, with
notable success. Those who are still holding on, with big
overheads, "waiting for the turn of the tide," are going to
find it difficult, if not impossible, to continue. "Front" may
be impressive, but just now it is too costly.
THE
MUSIC
TRADE
REVIEW,
May,
1932

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