Music Trade Review

Issue: 1932 Vol. 91 N. 4

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
EDITORIALLY SPEAKING
MUSIC MERCHANTS POSTPONE
NATIONAL CONVENTION
T
HERE will be no convention of the National Asso-
ciation of Music Merchants in 1932, according to the
official announcement which appears elsewhere in T H E
REVIEW. The decision to postpone the convention
until next year is in accordance with the expressed opinion
of many of the leading members of the association who felt
that the time and expense involved in attending such a
meeting, whether in New York or Chicago, would be out
of place just now. The course finally decided upon is a
wise one, even though it breaks a precedent that has been
established for over thirty years.
In lieu of a general convention there will be held a meet-
ing of the Board of Control of the Association in New York
early in June at which the annual reports of the officers
and committee chairmen of the Association will be pre-
sented. Those of the general association membership who
desire to attend the Board of Control meeting will be in-
vited to do so.
Last year the Chicago convention, held at the Palmer
House, was a welcome surprise to those who advanced the
opinion that any national meeting would prove a disappoint
ment. There was a strong probability that a convention
held there this year would attract many dealers who
would visit that city to attend the Radio Show. But
even a fair attendance under those conditions is very
much in doubt. By postponing plans for a general an-
nual meeting and starting a campaign for a worth-while
convention in Chicago in 1933, during the period of the
Century of Progress Exposition, the probabilities of having
satisfactory meetings increase immensely. The dealer who
might hesitate to invest the time and money necessary to
attend the trade meeting will make it a point to go to
Chicago if the exposition is made the point of interest.
Meanwhile the association officers, particularly President
Edwin R. Weeks and Executive Secretary Delbert L.
Loomis, will carry on the work and have the stage set for a
worth-while convention next year.
The decision of the Merchants' Association will also
result in the abandonment of convention plans by the Music
Industries Chamber of Commerce, but nevertheless the official
requirements of that organization as well as of the National
Piano Manufacturers' Association and other affiliated bodies
will be taken care of through the medium of executive meetings
held in New York at some convenient time this summer.
LOCAL COOPERATION IN
PIANO PROMOTION WORK
O
U T in Milwaukee recently several dealers in
radio, most of whom are also dealers in other
musical instruments, took over an entire theatre
for an evening in order to demonstrate to the
public the qualities of the latest radio products. The
Exhibition was non-competitive to the extent that no com-
parison tests were made; the purpose being to show the
advances that had been made in cabinet construction and in
the tonal qualities of the various instruments. The event
was well advertised and admission was by card. The result
was a full house.
Why would it not be entirely possible for music mer-
chants generally to develop some such cooperative demonstra-
tion in their own particular cities? The main point just
now is to keep the public conscious of the value of piano
music and its general attractiveness. To arrange a piano
concert with some outstanding artist or with the aid of
local talent would prove comparatively inexpensive and at
the same time impressive. More than one music house has
staged concerts featuring from six to a dozen pianos on the
stage at one time, and such an event put on through coopera-
tive efforts would mean a very small expense to each indi-
vidual contributing. Admission by card insures the dealer
of at least the name and address of each member of the
audience, which should add materially to the prospect list.
The same plan can and has been worked in connection with
band and orchestra instruments and even with harmonicas.
The trouble is that each dealer is fighting as an individual
for his share of business and more, and much sales effort in
a given territory is being duplicated. A little cooperative
effort for the benefit of the industry as a whole will revert
directly 1 to the benefit of each participant. It is something
to be thought of.
CURTAIL THE OVERHEAD
BUT SAVE THE SALES FORCE
T
HE average music merchant, when shortage of busi-
ness makes curtailment necessary, is too often inclined
to shave down his sales force but leave his general
overhead intact. Often he is laboring under a high-
priced lease consummated when times were normal and is
forced to maintain his establishment on a plane in accordance
with his location. As a matter of fact any curtailment that
should be made should take first into consideration that same
fixed overhead, leaving inroads into the sales organization as
the last resort. On a number of occasions recently the
Chamber of Commerce has been called upon to aid dealers
who have found themselves in financial difficulties through
a drop-off in sales 1 and an accumulation of frozen assets in
the form of instalment paper. In a surprisingly large pro-
portion of such instances the situation has been saved by
having the dealer move to smaller and cheaper quarters, the
cost of which is not out of proportion to his business volume.
A lease is a definite obligation and under ordinary circum-
stances is so recognized, but there are few landlords who
will not also recognize the fact if it is properly brought to
their attention that it is much easier to release a tenant than
to insist upon a carrying out of the lease and try and get
satisfaction in the bankruptcy court.
THE
MUSIC
TRADE
REVIEW,
April,
1932
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
CHECKING SALESMEN
TO INCREASE VOLUME
HE present situation in th?
retail music business de-
mands not only intensive
selling effort but, what is
even more important, systematic
and well-directed selling effort.
It may sound well to have a large
number of salesmen out in the
field and certainly shows the
proper business courage, but if the
salesforce is allowed to work at
random much money and time is
wasted and selling costs become
prohibitive.
That this waste of sales effort
can be prevented has been proven
on numerous occasions by mer-
chants who have developed proper
methods for routing and checking
salesmen. One of the systems that
works, for instance, is that fol-
lowed by the Franklin Parlors,
music dealers of Englewood, N. J.,
where, recently, seven salesmen
worked up an annual sales total
of over $125,000 in radios alone,
among a very limited population.
Their success was due, in large
measure, to the method adopted
by the proprietor, Harold Veith,
for checking the salesmen through
daily and weekly reports.
Under the system nothing is
taken for granted, and verbal
statements do not go. In short,
no chances' are taken with faulty
memories. Each canvasser must
report at least once a day and file
a written record of his previous
day's work on the printed form
shown herewith. The salesman
must list all new prospects and all
call-backs on this Daily Sales Re-
port, making comments on the re-
sults of interviews if he does not
close sales. The first thing Mr.
Veith does each morning is to
check these reports closely, then
the new prospect names are carded
in duplicate, one card going into
the office file and the other card
given to the salesman. This card
contains the name and address of
T
THE
MUSIC
TRADE
WEEKLY SALfcS REPORT
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Harold Veith, the Franklin Parlors, Engle-
wood, N. J., demands accurate informa-
tion regarding what his salesmen are
doing and are going to do. The result
is more intensive sales effort and a ma-
terial cutting down of waste time.
DAILY SALES REPORT
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A p r i l , 1932
the prospect, the merchandise in-
volved, whether radios, pianos or
washing machines, all of which
the Franklin Parlors push with
door-to-door canvassing; the date
of the proposed call-back and the
initials of the salesman. If a lead
is turned over to another man, his
initials are also placed on the card,
likewise, with the comments
under the heading "Call-backs and
comments" on the daily report
form. This information is placed
on the old prospect cards with the
date, so that the office file tells the
story of every live lead from the
first call to the last. An office
clerk files these cards in a tickler
system according to dates and
when the call-back dates arrive,
she pulls them out and Mr. Veith
checks up the canvassers to see that
they follow up all prospects
promptly. He says that it is im-
portant for canvassers to make
call-backs on designated days. If
they are allowed to rely on their
memories, they will occasionally
forget one or two valuable ap-
pointments 1 , which will mean lost
sales, and the only method of
checking canvassers to see that
they do make call-backs properly
is to keep a master record of all
prospects on file in the office.
The Daily Sales Report has a
summary section in the left-hand
corner wherein the canvasser lists
the number of new prospects, call-
backs, night calls, demonstrations
and sales. This shows each man's
daily work at a glance. The daily
reports are supplemented by the
Weekly Sales Report, a copy of
which is also shown here. This
report classifies the various sales
made during the week. Floor
sales are those made on the floor
either by the floor man or an out-
side salesman doing floor duty.
Once each week this radio-music
merchant gives each canvasser an
{Continued on page 16)

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