Music Trade Review

Issue: 1932 Vol. 91 N. 3

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
STRONG
For That SICK
By FRED E. KUNKEL
MEDICINE
ACCOUNT
Treatment to Kill or Cure It
T
WE ARE CALLING
H E starting point of the treatment of sick accounts
employed by a music dealer who acts as a diagnostician
Your Attention Again To The Fact That
of ailing debtors is just as soon as a diagnosis of the
Your Account Is Past Due!
account reveals that the debtor is running a temperature
Just call us back if you can't pay now,
for not paying his account on the due date. This music
and tell us why—we will make all
merchandiser does not believe in letting a few weeks elapse
reasonable allowances.
before he gets out his branding irons. He uses the whip
Or just mail us a check, in whole or
just as soon as the account begins to show the earmarks of
in part—but do it today!
falling behind or drifting into the slacker column.
DON'T WAIT AGAIN UNTIL TOMORROW!
Under existing conditions, of course, drastic action on col-
On
each
side of this printed form is the picture of a man
lections must be tempered with reason. Nevertheless, while
there are many customers who have been forced to ignore facing to the right on the left-hand side talking into a tele-
their obligations temporarily through lack of funds, there phone—and facing to the left on the right-hand side, as if
are just as many or more who
two men were talking to-
- -
gether over the telephone.
are opportunists, and not
„ , . , , . . . , , • • , . , , , . , • , • • , , .TT-
If the debtor fails to call
above taking advantage of the
back or send in a check in
situation to hold up on pay-
Energetic collection methods were never so
five more days, out goes re-
ments that they are quite able
minder
No. 5, which is a
to make. The latter class is
important as right now. On them rest the
sticker showing one hand
the one that presents the real
ultimate success of the music merchants' busi-
dropping coins into the itch-
collection problem.
ing palm of another hand,
The
first
statement is
ness. Drastic action against the slacker does
with the words printed in
mailed out at the regular
bold faced type:
not prevent consideration for the unfortunate.
billing time for all instalment
payments due, but the account
PLEASEI
TODAY!
that is running a little behind
- ~ - ^
^ ^ ^ . ^ ^ , ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^
==±=*=*s^^fc*^^^
TOMORROW MAY BE TOO LATE!
has the statement rubber-
stamped across the face: "Do
This naturally starts the
It Now!"
debtor to guessing what is coming next, should he disregard
Five days later, if the debtor hasn't done it, a second
this last and final token or summons to pay up. It is all
statement is mailed, with a little yellow sticker pasted on it,
done as a "parting shot" of the statement method of collecting
which is printed in brown ink and reads: This Account Is on the account and to bring up the debtor with a jerk, dan-
Long Past the Due Date—How About that Check Today? gling on the end of a rope of suppressed doubt and fear.
If payment or a check doesn't arrive in five days more,
"Of course, any one of the series of 'reminders,' may gen-
out goes another statement with this printed memo "pinned"
erally be counted on to bring home the mustard," says this
on the invoice:
music merchant, "as most of these delinquents simply need
prodding in this way. However, after the fifth statement is
ADVISORY MEMO!
mailed out it becomes apparent that only hard-boiled eggs
are left in the jackpot, and so now the worming process sets
Lest You Forget!
in for screwing a part payment out of them, at least, if not
Non-payment is no doubt an oversight.
the total amount of the bill. And so now the letter series
May we count on that check by return mail?
begins, collection letter No. 1 being sent out within five days,
which reads as follows:
THANK YOU!
"We want a check of some kind:
This is printed in red ink on a white memo, bordered
"Either a real check, or a pencil check in one of the hollow
with a heavy blue line.
squares. We would like to know just where we stand, so
If a payment is not made or a check does not come within just check up on your bank book today and drop us a real
the next five days and nothing is heard from the delinquent
check into the mails tomorrow, or check the blocks below and
debtor, out goes statement No. 4, with this printed sticker
drop this letter into the nearest mail box tonight—using the
attached, done in green ink:
{Please turn to Page 10)
THE MUSIC
TRADE
REVIEW,
March, 1932
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
EDITORIALLY SPEAKING
THE RETAIL EXECUTIVE MUST
GO OUT AND EARN HIS KEEP
WAVE ON MUSIC TRAINING
CHICAGO SUFFERS AN ECONOMY
T
C
HERE are music merchants who are not only carrying
on quite successfully but are actually making money,
many of them without resorting to the appeal of
slaughtered prices. The answer does not lie alone in
hard work, for the man who isn't working hard just now
probably isn't working at all, but it does lie in the more
efficient use of sales effort and the more efficient set-up in
the retail organization.
One manufacturer recently declared that there were two
types of outlets he favored. One, of course, was the organiza-
tion sufficiently large to absorb executive expense without in-
convenience, and the other the one or two-man store with
everybody out selling. The type of outlet not wanted was
that where two or three outside or inside salesmen are ex-
pected to develop enough business to permit the proprietor to
sit at his desk and count the profits. In short, two men can-
not make enough to keep a third man idle.
That members of the trade have begun to take cognizance
of the fact is evidenced by the number of proprietors and
managers that are going out after business. Some of them
have had to get back into training after some years of easy
going, but where they have shown inclination to produce, the
results from the business standpoint have been most satisfac-
tory. The big boss with his feet on the desk is out.
WHEN THE HAND-TO-MOUTH
BUYING ATTITUDE HURTS
S
EVERAL piano manufacturers have taken occasion to
comment recently upon the difficulties experienced in
getting necessary supplies quickly. In some cases the
delay in this matter has had a serious effect on sales,
and the manufacturers have been inclined to criticize supply
houses for lack of attention to orders.
Just who is to blame, however? The manufacturer con-
demns the dealers for ordering from hand-to-mouth, while at
the same time, lacking a steady run of orders, he premises
his manufacturing schedule on the same hand-to-mouth basis
with the ultimate result that the supply man gets his orders
only when the material is badly needed and then probably for
a limited quantity. The supply man is up against it because,
in the case of pianos 1 , it is not possible to make up several
hundred actions or keys or metal parts and keep them in stock,
for each manufacturer and frequently each instrument de-
mands special material. The piano -maker, therefore, who
wants a half dozen actions in a hurry can hardly expect the
supply man to call back his full force for a day or two to
take care of the order.
Under existing conditions, it is necessary for all divisions of
the trade to work together to the end that the curtailed facili-
ties may be utilized to the greatest advantage. The manu-
facturer declares that he cannot afford to carry finished stock
for the dealer and it is not logical for him to expect the supply
man to carry the finished stock for emergency orders. It is
not a business that can be handled that way.
HICAGO, the second largest city in the United
States, is in financial difficulties and the result is close
attention to ways and means for economizing in city
expenditures. On what is the first attack made?
Move to the head of the class: you're right. It's training
in music.
It seems that the newspapers, or the politicians, or both, in
looking over the expenditures of the city with a view to cur-
tailing those items that might prove of little political benefit,
discovered that during the year 1931 the Board of Education
had paid $11,417 for musical instruments and parts for public
school children, as compared with $13,351 during the pre-
vious year. The result was some high-class publicity, one
story being headed "Music material helps to amass school
debts—thousands spent yearly for instruments."
It is significant that all the expenditures for musical in-
struments thus far listed covered band and orchestra equip-
ment—nothing being spent for pianos. Nothing was said of
the fact that during the past few years some 36,000 Chicago
school children have studied piano in class with the assistance of
instruments furnished without charge by the piano houses of
the city. This apparently was all right with the politicians.
When it is considered that Chicago has several hundred
thousand school children, the cost of musical equipment per
child means but little more than the price of a newspaper.
When political capital can be made of such expenditures, it is
quite evident that the national campaign for music instruc-
tion in public schools has not yet been crowned with success.
Apparently so far as Chicago is concerned, it is a fair-weather
proposition to be considered only when money is plentiful
and not as an essential factor in the proper education of
the child.
TRAVELERS AS BUILDERS
OF FUTURE GOOD WILL
O
NE of the encouraging moves in the trade within
the past month or so has been the employment of
new traveling men by a number of piano manu-
facturers. In certain cases, these men have aug-
mented staffs to the end of covering the trade more thor-
oughly, while in other cases the employment of travelers
means that the companies interested are again going after
wholesale business. In most instances it is stated frankly that
the traveler who can earn his keep on the road today is dis-
tinctly an exception, but the manufacturers are building for
the future and developing those contacts with the retailers
that will mean business when conditions change. It reflects
the spirit of optimism that speaks well for the industry as
a whole.
THE
MUSIC
TRADE
REVIEW,
M a r c h , 1932

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