Music Trade Review

Issue: 1930 Vol. 89 N. 5

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
man
tatlOS and
As told to Robert K. Dor an by
CHARLES F. HOFFMAN
Head of Hoffman Piano Co., Buffalo, N. Y.
Charles I 1 ". Hoffman
P
IANOS arc not being sold in the quan-
tities possible because of the lack of
aggressive salesmen. Piano salesmen
in the. main aren't what 'they used to
be'! No so long ago a piano salesman was a
real salesman. He got to his prospect, he stuck
to this prospect and sold him in the end. The
selling might have taken months, nevertheless
the piano was sold.
"Since the inception of radio, the crop of pi-
ano men hasn't been so good. Many of the piano
'highlights' forsook their tried and true field
for the glitter and glamor of the new baby, the
radio. Many others went from pianos into their
own businesses, musical—where radio predom-
inates or otherwise. This has left those retail-
ing pianos with skeleton forces of real he-piano
sellers."
Charles F. Hoffman, head of the Hoffman
Piano Co., Buffalo, N. Y., is talking. Mr. Hoff-
man has been in the piano selling business for
over twenty-five years. For the past three
years his store has been located at Main and
Edward streets, a busy corner on the edge •{
the downtown Buffalo retail shopping area.
During this time Mr. Hoffman has sold close
to $75,000 worth of pianos yearly. He has sold
almost an equal amount of radios. The Hoff-
man store has two sections. Connected by an
archway in the rear, both stores, radio and
piano, are distinct and separate. They are
separated by a sound-proof partition that in-
sures normal quietness in each department.
Each store has its separate street entrance and
window display.
Despite the large radio business done by
Hoffman's, Mr. Hoffman is known, first and
last, as a piano man. He says so himself. His
hobby is piano selling. He likes to sell good
pianos. Perhaps this is one reason why he is
continuing to be successful in merchandising a
"line'" that many have forsaken in the past few
years—a "line" that doesn't seem to have much
of a "future" according to their way of thinking.
"And this type of merchant,"' continues Mr.
Hoffman, "won't take the pains to acquire and
train men to sell pianos. He just sits back and
ii
waits for business. He does a little newspaper
advertising, dolls his windows up regularly, and
hopes for the best. This man is losing busi-
ness. He is the one who is complaining that
'no pianos are being bought.'
"I feel that piano dealers are making the
great mistake of depending too much on printed
salesmanship. Advertising is mighty fine if it
is well written, well placed and well timed. But
together with window displays it shouldn't be
the beginning and the end. We feel that it is
only the beginning—that it takes real, per-
sonal selling to complete the bill.
"Piano selling is much like selling life insur-
ance. One selling pianos must go out, dig up
his prospects and stick by them until they are
"/ feel that piano deal-
ers are making
the
great mistake of de-
pending too much on
printed salesmanship
. . . . that together with
window
displays, it
should be the begin-
ning and not the end. I
feel that it is only the
'beginning,' — that it
takes real,
personal
selling to complete the
bill."
sold. This is the way we operate here in Buf-
falo. We have two regular year-in and year-
nut piano salesmen. These men work on a
salary and commission basis. One salesman
takes care of the surrounding 'country' districts,
while the other is solely a city man. In the
bad months, the country salesman helps in the
city. Then I do considerable piano selling my-
self. I like to sell pianos. Every sale means
a good turn done. Every piano bought means
complete satisfaction to the customer.
"The city salesman does no house-to-house
canvassing. It isn't profitable for us to do that
in Buffalo. He'd have to make too many calls
to find a prospect. As it is, he works From
leads that our advertising and store contacts
have produced; from those he gets from cus-
5
tomers, and from other private sources. When
we make a sale we inquire if the customer
knows anyone who might want a piano some
day. This inquiry results in not a few good
prospect names.
"Another reason why we do no canvassing
is this: Here in Buffalo one of the most fertile
piano fields are the districts which contain the
rich and well-to-do. It would not be the thing
to do to make cold canvasses in these terri-
tories. More harm would come of such tactics
than good. Rather when we make a sale we
inquire of the customer's friends and thus get
quite a number of names and can make direct
calls.
"We don't plan to sell a party on the first
call, or on the second, or even on the third.
Our system of piano selling is one that 'takes
time' to build up a reserve of good will before
conr.ng to the actual point of 'buying.' (Our
first call at the home is to get acquainted with
the party and let them know something about
the Hoffman institution. If the children in the
home are small we tell the prospect how nice
it would be to have a piano and have it all 'paid
up' by the time the children are old enough to
take lessons. On our second trip to the pros-
pect we mention the various makes of pianos
we have and discuss their merits. And on sub-
sequent calls we continue to sell ourselves and
our piano merchandise. As a rule, after one or
two calls, we know the prospect and her
finances and her tastes well enough to select the
piano we feel she should have. Then we sell
this one make to the exclusion of all others."
Mr. Hoffman explained about his country
salesman. The latter puts a piano on a truck
and literally goes to his prospects' homes,
truck, piano and all.
"From early spring to late fall we canvass
the small towns nearby and adjoining country-
side," says Mr. Hoffman. "We sell a good
number of new pianos, and dispose of our trade-
ins, including the players. It is nearly impos-
sible to sell a player in the city. But country
folk still buy them. And they buy new and
used uprights as well. Our country selling is
indispensable in our scheme of piano retailing.
We feel that the rural precincts are a ready
outlet for our trade-in merchandise besides be-
ing a good field for new upright sales.
"We find the grand piano the big seller. We
find that we are making fewer sales than in the
years past, but these fewer sales make for great-
er money volume. People are buying better
pianos. Those who buy want pianos and will
(Please turn to page 14)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
The Music Trade Review
REVIEW
(Registered in the U. S. Patent Office)
Published on the First of the Month by
Federated Business Publications, Inc.
at 420 Lexington Avenue, New York
Publishers of Antiquarian, Automotive Electricity, India Rubber World, Materials
Handling & Distribution, Music Trade Review, Novelty .News, Rug .Profits, Sales Man-
agement, Soda Fountain, Talking Machine World & Radio-Music Merchant, Tires; and
operates in association with Building Investment, Draperies and Tire Rate-Book.
President, Raymond Bill; Vice-Presidents, J. B. Spillane, Randolph Brown; Secretary
and Treasurer, Edward Lyman Bill; Comptroller, T. J. Kelly; Assistant Treasurer,
Win. A. Low.
B. BRITTAIN WILSON, Editor
CARLETON CHACE, Business Manager
F. L. AVERV, Circulation Manager
RAY BILL, Associate Editor
E. B. MUNCH, Eastern Representative
WESTERN DIVISION: FRANK W. KIRK, Manager
333 No. Michigan Ave., Chicago. Telephone: State 1266
Telephone: Lexington 1760-71
Cable: Elbill New York
In order to insure proper attention all communications should
be addressed to the publication and not to individuals.
Vol. 89
I
MAY, 1930
The Conventions Are Coming
N less than six weeks the annual convention of the music in-
dustries of the country will be in full swing at the Hotel
New Yorker, the newest and largest hotel in the metropolis,
and according to preliminary reports received by those in charge of
the convention arrangements there is every reason to believe that
the attendance will be large and satisfying even in the face of condi-
tions. Judging from the program the music merchant who attends
the convention will be making a very judicious investment of time
and money. It will be no cut and dried affair, but will be designed
to afford an opportunity for a general discussion of the activities
and problems in the industry in which all can participate, and from
which each individual will be able to gather some information of
distinct benefit to himself and his business. The meetings will
represent a development of the open forum idea which proved so
successful at the convention in Chicago last year.
In addition to the business meetings there will be some twoscore
exhibits of musical instruments of all types made by manufacturers,
and a program of entertainment both at the opening luncheon and
ihe annual banquet of the National Association of Music Merchants
that will be well calculated to enliven the proceedings. The R. C. A.-
Victor Co., for instance, considers the gathering sufficiently impor-
tant to warrant the presentation of its entire regular Thursday eve-
ning broadcast from a stage in the banquet hall, and the Atwater
Kent Manufacturing Co. will enliven the luncheon proceedings
through the presentation of one of its leading artists.
There is every reason to hope that the convention will draw a
full attendance of music trades men. Perhaps the meetings them-
selves will not automatically make business better, but it is certain
that they will be productive of information that, properly applied,
will do much to improve the merchandising of musical instruments.
W
The Dealer's Obligation
HAT obligation to the manufacturer of a prominent
make of piano is incurred by the dealer when he
takes over a sales territory ? It is apparent that many
retailers feel that having taken on the line and bought and paid for
a certain number of instruments their obligation ceases. In other
words, the selling of the instruments and the amount of effort put
into the selling is a distinctly personal matter. But is it?
When a dealer secures the exclusive rights for selling a certain
MAY, 1930
line in a given territory it is with the implied understanding that
he will put forth the best efforts possible to get all the business in
that territory. Also that he will not use the prominent line as bait
to open the way for other and cheaper makes which may offer a
larger first profit but which would prove more or less difficult to
sell without the contacts developed through the leader. If that ter-
ritory, under exclusive control, is neglected then the manufacturer
suffers an injustice because he feels reluctant to break the agree-
ment and put into the field a dealer who will sell.
It is quite evident that at the present time there are numerous
dealers with valuable piano franchises who are not getting the
proper results in their territories and who, through exclusive agree-
ments, are preventing other and more active concerns from enter-
ing the field and producing results. In some cases these dealers
are meeting quotas set up years ago, but as a matter of fact should
be exceeding those quotas even under present conditions. In a
number of cases it is only the sentimental regard by the manufac-
turer for long business association with the dealer that prevents the
territory being given to another retailer who will appreciate the
line and has the organization and ability to market it profitably.
There are to-day so few outstanding names in the piano trade
names generally known to the public and held as a guarantee of
quality—that for the dealer to be able to secure and hold the local
representation for one of these lines represents a distinct business
advantage. When his feeling of security is such that he neglects to
devote his best efforts to its selling, then it is time for a sudden
jolt. Manufacturers and aggressive dealers are realizing this fact
and it is distinctly probable that numerous changes both in dealers
and territorial assignment are in the offing. Roth prestige and time
are too valuable to have them wasted.
1
1
How Miller Expresses Confidence
HOSE who have attended trade conventions have sel-
dom, if ever, heard George Miller, president of the
Lester Piano Co., have much to say in meeting. He
has not been one of those inclined to tell the other fellow what to
do or to make long orations expressing his confidence in the indus-
try of the future, but on the contrary has confined himself to deeds
in expressing that confidence.
Those who have followed the progress of the Lester Piano Co.
during the past few years, and particularly during the past year, can
realize fully what has been done not only in the production of new
instruments to meet a market believed to exist and which has
invariably proven to exist, but also in improving the entire product
of the Lester plant in every possible manner. And the end is not
yet, for work is under way on other Lester piano developments
of a highly important character.
Nor has Mr. Miller been niggardly in telling the trade and the
public just what the Lester Piano Co. has been doing in the pro-
duction of quality instruments. His advertising in the trade has been
on a broad and consistent basis and his success is reflected in the
extent of the Lester distributing organization. In addition to gen-
erous newspaper advertising to the public there has also been main
tained the Lester Ensemble, which has definitely impressed music
lovers in Philadelphia and the vicinity with the qualities of the
Lester piano as a concert instrument, and expansion of this work
;s in the offing.
The main point is that George Miller has not waited for a change
in conditions to take progressive steps, but has invested in the pro
(luction of new instruments alone an amount of money that would
represent a respectable profit for many manufacturers. His pro-
gressiveness has brought its own business rewards, but, most impor-
tant, it furnishes an excellent example for the industry to follow.
It is quite in contrast to the standing still and waiting policy.
A
There Is Interest in Music
MAJORITY of the music trades are firmly convinced
that if the youth of the nation can be made interested
in personal performance on musical instruments, in-
creases in sales will follow naturally, and it is a logical conclusion.
Tt is interesting, therefore, to learn that within six weeks after
M. Hohner, Inc., had launched a national advertising campaign on

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