Music Trade Review

Issue: 1930 Vol. 89 N. 11

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
STIMULATORS
DAILY
f or :;.:' •
R2?OflT
New
Proapeetc
Served
PROSPECT OR OWNER
•Contacts are the total for the first three columns.
Salesmen
Soost
By CHAS. N. TUNNELL
Salesman's Daily Report Card
{{PTT^HE solution to this problem of selling
I pianos lies in the development of men
I —we need new blood and new thought
" ^ in piano merchandising," says D. A.
Morton. Mr. Morton is manager of the O. K.
Houck Piano Co., Shreveport, La. This piano
merchant says further: "The man who is think-
ing about the so-called 'good old days' has no
place in piano merchandising—it takes modern
methods and modern application of these meth-
ods to get volume in piano sales."
Two of the four piano salesmen for this firm
are young men who never had piano selling ex-
perience before joining this firm—the other two
men are experienced piano salesmen who have
kept pace with the times and have adjusted their
selling methods to that of present-day trends.
Consistent Personal Contact
Consistent personal contact is made by the
salesmen for the O. K. Houck Piano Co. From
twelve to fifteen calls a day are made, enabling
each salesman to actually make from eight to
nine contacts a day in person.
These salesmen make out a daily report—
the facts from this report are transferred by
them onto a daily card. Each salesman keeps
an alphabetical card index, placing his prospect
cards where they will turn up again at the right
time. A prospect that is contacted and consid-
ered a prospect and not a "suspect" is indexed.
The instrument wanted, prices quoted, terms,
exchange, resale value of trade-in and various
personal remarks are filled in on the card with
the name, address, date and time to follow up.
As this prospect card is filed to reappear when
timely, it comes to light on the date the sales-
man has placed it in his daily file for follow-up
The bookkeeper for this firm likewise tran-
scribes the information from the daily reports
to a master file. This master file is used for
a general mailing list and serves as a double
check. Any salesman who files a card on a
prospect who has already been contacted and
indexed by another salesman of the firm is noti-
fied immediately as this information comes to
light when a card is filed in the master file.
In this way there is no confusion or conflict of
credit between salesmen.
After a prospect has been thoroughly worked
and discarded by a salesman, this prospect can
then be picked up by any other salesman if de-
sired. Salesmen get credit for any floor sale
providing that the prospect has already been
contacted and a card filed.
man's past records, the season and the general
conditions of the territory. Morton says, "An
extra bonus of $3.00 on a piano will move more
of the slow movers than a discount of ten per
cent to the public. We use stimulators frequent-
ly for the men—something to keep them fight-
ing their own records. If money won't pro-
duce results from salesmen, nothing will. At
times we give small extra bonuses for the high
man in terms of dollars. At other times we
give bonuses for the man showing the largest
percentage of increase over the prior month or
the corresponding month of the year before."
Trade-ins are taken on sixty per cent of all
sales of grand pianos. But few trade-ins are
taken in on the sale of small studio pianos;
and where trade-ins are taken, a conservative
allowance is made. Most of these used pianos
are moved by using classified newspaper adver-
tising, prices in most instances being just
men; but they do use intelligent salesmanship.
When they contact the average prospect, they
already know the credit rating of the prospect,
about what type piano the prospect should have
and, in many instances, whether or not dif-
ferent members of the family can play. If
Mrs. Jones can play a piano and is considered a
good prospect, an effort is made to place a
piano in her home on approval—allowing the
instrument to sell itself. Eighty-five per cent
of all pianos sent into the home on approval
by this firm result in final sales.
A systematic follow-up is made of sales—this
contact is made in the form of a service call
to see if the customer is entirely pleased. But
as a matter of fact, the salesman usually comes
away with some good sales leads to friends and
relatives.
The greater per cent of piano sales are closed
in the display rooms of this firm after the sales-
O. K. HOUCK PIANO CO.. SHUIVEPORT, LA.
One of the Master Prospect Cards
enough to cover the allowance and handling
charges.
"We operate on a one-price cash basis," ex-
plains Morton. "We sell for cash and finance
term paper at six per cent. Our trade-ins are
likewise bought for a cash consideration. All
pianos are plainly marked for cash; there is no
deviation from this price. We have eliminated
the 'horse jockeying' type of selling from our
store. Quality, tone and other points of merit
are used by our men to create a desire for our
pianos; and when these themes are stressed,
price and the trade-in allowance are secondary
to the average piano prospect."
By selling customers on their piano and not
on the mere idea that they are buying a piano
cheaply, Morton sells pianos that stay sold.
His repossessions have been kept within three
Working on a Quota
Each salesman for this firm is on a monthly per cent of the total sales.
Salesmen for this firm are not "high-pressure"
quota, this quota being determined by the sales-
man has made home contact and induced the
prospect to come and inspect the models on
display.
The unique and logical arrangement of the
studios of this store enables salesmen to con-
centrate upon any desired piano or group of
pianos. The third floor of this music house,
with a floor space of 20 by 140 feet, is devoted
to a battery of studios—four in number.
Although at first appearance, the prospect sees
one long display room with pianos grouped to
either side of the spacious aisle, a closer inspec-
tion reveals the French doors and the different
decorative schemes that form the series or bat-
tery of studios, each different and attractive for
its individual features.
The first section of this display arrangement is
devoted to miscellaneous pianos such as used
ones, players and the cheaper new models. The
(Please turn to page 9)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
The Music Trade Review
REVIEW
(Registered in the U. S. Patent Office)
Published on the First of the Month by
Federated Business Publications, Inc.
at 420 Lexington Avenue, New York
Publishers of Antiquarian, Automotive Electricity, India Rubber World, Materials
Handling & Distribution, Music Trade Review, Novelty News, Rug Profits, Sales Man-
agement, Soda Fountain, Radio Music-Merchant, Tires; and operates in association with
Building Investment, Draperies and Tire Rate-Book.
President, Raymond Bill; Vice-Presidents, J. B. Spillane, Randolph Brown; Secretary
and Treasurer, Edward Lyman Bill; Comptroller, T. T. Kelly; Assistant Treasurer,
Wm. A. Low.
NOVEMBER, 1930
other purpose or whether piano playing does not come within the
category of those who depend upon Tammany Hall for political
jobs, was not stated.
It appears that President McKee was particularly indignant over
a request for concert grand reproducing pianos at $2,086 each. He
was quoted by a number of newspapers as saying, "If that isn't
extravagance, I don't know what it i-s?" and when informed that
the instruments were needed to permit advanced students to hear
the works of the great masters, he replied, "If they're that ad-
vanced, they should go to a private conservatory."
We have no knowledge of Mr. McKee's musical training or
tastes, but he and his fellow members of the Board of Aldermen of
New York have offered a distinct challenge to the members of the
music industry of the country as well as to those who are working
so hard for musical training in the schools. Is the challenge going
to be taken up or ignored?
A Sound Message of Confidence
B.
BRITTAIN WILSON, Editor
CARLITON CHACE, Business Manager
F. L. AVERY, Circulation Manager
RAY BILL, Associate Editor
E. B. MUNCH, Eastern Representative
WESTERN DIVISION: FKAMK W. KIRK, Manager
333 No. Michigan Ave., Chicago. Telephone: State 1266
Telephone: Lexington 1760-71
Cable: Elbill New York
In order to insure proper attention all communications should
be addressed to the publication and not to individuals.
Vol. 89
A
NOVEMBER, 1930
11
Forwarding the Cause of Music
S The Review goes to press the announcement is made
that the committee in charge of the reorganization of
the National Bureau for the Advancement of Music,
namely Hermann Irion, chairman; Lucien Wulsin, Jr., and Alfred
L. Smith, have practically completed their labors and that the full
details of the reorganization plan will be made public in the very
near future.
Enough facts are known about the work of the committee to
lead to the belief that the Bureau will in the future be able to
function with even greater success than in the past, and certainly
in a manner to serve the cause of all music and free the organiza-
tion from any taint of commercialism.
The plan, as outlined, provides for the retention of C. M.
Tremaine as director, and a governing committee of nine, made up
of three members of the trade, three prominent music educators
and three representatives of general organizations interested in
the development of the art. The work will be carried on in accord-
ance with a definite program laid down in advance, which should
make for greater efficiency.
The trade will await the final details of the reorganization with
much interest, but meanwhile, can rest assured that the committee
has done a good job, as a result of long and careful thought and
study. The Bureau in the future seems designed to prove an even
more helpful factor to the trade and the profession than in the past.
I
HE REVIEW is privileged to publish this month the
address delivered before the Merchants' Association of
New York by Edward E. Shumaker, president of the
RCA-Victor Co. on October 23, in the belief that it is a message
that should add to the confidence of every business man who is
worried about conditions. Mr. Shumaker states frankly that he
is a pessimist and a doubter by nature—and he might have added,
by training, for he was for many years purchasing agent for the
Victor Co.—but he can find nothing in the business situation to
become discouraged about, and he gives facts and figures to support
his position. It is a message that should not be passed by without
careful reading.
Alderman McKee and the Piano
N President Joseph V. McKee, of the Board of Aldermen of
the City of New York, advocates of the piano and of piano
training certainly have no champion, judging from his atti-
tude last month when a proposal to appropriate $75,000 for pur-
chasing pianos for the public schools of the city came up for con-
sideration.
While many, if not a majority, of the leading cities of the country
have appropriated and are appropriating substantial sums for mu-
sical training and the purchase of musical instruments for their
public schools, the Board of Aldermen, who control the finances of
the metropolis of the nation, balked at an appropriation for a
similar purpose that under other circumstances and gauged by past
performances would be voted to a district leader without question.
Whether Mr. McKee and his cohorts wanted the money for some
P
Publicity for the Piano
IANO publicity these days is being watched closely, far
more closely than in the past, probably for the reason that
various members of the trade have seen fit finally to rise
up and protest against articles appearing some time ago attacking
the instrument. It is an interesting situation, for, although for
years there have been complaints that the piano received very little
newspaper publicity, even when piano advertising was generous and
widespread, little was accomplished in breaking into the newspaper
columns. Unfortunately, today, articles and news stories that re-
flect on the piano receive wide circulation, while those favoring the
instrument for one reason or another are mostly local in character.
Early last month much enthusiasm was aroused by a fiction story
in the Saturday Evening Post entitled "Business Piano," with that
instrument and its playing taking a leading place in the plot. Many
members of the trade commented upon the story and its value as
piano propaganda, but hardly had their enthusiasm really been de-
veloped when the Associated Press saw fit to send throughout the
country an interview regarding piano manufacturing methods almost
entirely fallacious, and distinctly harmful to the interests of the
industry. That the reporter had garbled the story was evident to
anyone even remotely informed regarding piano manufacturing
methods, but unfortunately the story had enough of the sensational
in it, right or wrong, to make a strong appeal to editors and the
result was nation-wide circulation under scare-heads. No story
actually helpful to the piano has ever had so much attention, and
it is unfortunate that no retraction could ever be expected to receive
the same publicity as the original item.
There are those who claim that any publicity is good publicity,
if it attracts attention to a product, which is one of the reasons why
producers of salacious plays are tickled pink when the police swoop
down and raid. Under present conditions, however, it is to be
doubted if questionable publicity helps our own industry, which
should prove an incentive to its members to put forth greater efforts
to have news and articles of the right sort appear in newspapers
and magazines.

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