Music Trade Review

Issue: 1929 Vol. 88 N. 10

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
Making
of the Musica
rectly interested in the promotion of concerts,"
recitals and such affairs. This friendship and
confidence can only be secured when the music
merchant himself contributes his share to-
wards its promotion. It is not a voluntary gift
but must be earned through the display of a
willingness to co-operate in the promotion of
Constant and real service to
the musical interests of the
city is the Watkin Go. method
Robert N. Watkin
WIL.L. A. WATKIN (COMPANY
UCCESS in any line of merchandising lies
in determining upon the field in which
products can be sold, analyzing all possi-
bilities of that field, and then putting
forth every effort to capitalize upon those pos-
sibilities to the utmost. This rule applies with
equal strength whether the products being sold
are rubber boots or musical instruments. It is
not sufficient to offer the article for sale and
then wait for the customers to drift in and buy,
but the field must be worked intensively, and
advantage taken of every factor that is likely
to promote new business.
It is significant that in this music trade of
ours the retail concerns that are outstanding
successes are noteworthy for the manner in
which they tie up with every musical activity
in their particular territory. They are engaged
in the selling of musical instruments, and it is
logical to assume that the field for sales lies
principally with those most directly interested
in music and its development. It is not suffi-
cient just simply to know who these musical
people are and to send them letters occa-
sionally. The music merchant who seeks to
get the full benefit of the interest of the musi-
cal element must co-operate with them whole-
heartedly, lead them when necessary, and make
the effort to have this particular store recog-
nized as a real musical center, not simply for
the sale of musical instruments, but for the pro-
motion of various musical activities.
We have heard merchants who have declared
that this can be overdone. That too active a
participation in musical activities proves over-
expensive in that it takes time from sales work,
costs real money and does not bring propor-
tionate returns. The answer to this is that the
system followed has been a wrong one, for
there are too many outstanding examples of
success to permit of it being said that the idea
itself is not basically sound.
Those who are in close touch with the trade
throughout the country will be quick to recog-
nize the names of those concerns that have in-
creased their business and maintained it on a
profitable plane through participation in the
musical activities of their community. Such
concerns as Sherman, Clay & Co., San Fran-
cisco; Grinnell Bros., Detroit; Philpitt, in Flor-
ida; Shackleton, of Louisville; Watkin of
Dallas; Werlein of New Orleans, and scores
of others, have found that the sales of the
present and the future lie not in the waryooms
but in the outside contact.
These concerns encourage the friendship and
confidence of the music teacher, of the student,
of the parent in search of support and informa-
tion, of the professional musician, and those
various groups, professional and amateur, di-
S
DALLAS
To Our Teacher friends:
Permit us to enumerate some of the servloes we
offer Dallas Teachers so you may take advantage of thea
when tae oocaslon arises.
1.
The free use of the Watkin Muslo Salon (seating
up to two hundred) for pupils' reoitals. (Ho
oharge for Hall, Pianos and fifty ohalrs).
2.
A Tree Fraotioe R O O D 1* offered with two pianos.
3
The loan of a Concert Orand for the larger «u-
sloal affairs (the teaoher pays only the aotual
oartage expense).
4.
The bringing of Artists,to Dallas, (oompll»entary
"to teaohera).
6.
Dallas teachers going to Hew York, Ghloago, Bos-
ton, or to London, England, are given letter*
of introduction to Piano headquarters In these
various oltles.
6.
Prominent Dallas Artists'are given lew York
appearanoes.
7.
While In lew York, Dallas pianists oooaslon-
ally make permanent Atnploo recordings.
6.
The playing of £60 famous pianists are available
to you and your students at our store (on the
Aapioo).
When any of the above can be used by you, ple»*e
feel free to oall upon us.
Bespeotfully,
ntinr
By B. BRITTAII
1*XL. 9, 1989.
Beoretary,
•ILL A. WATKIV COOAIT.
P.B. The world's most oelebrated standard makes are now
available at Watkin'*.
those things in which the musical element is
interested.
As an example, let us take the experiences
of the Will A. Watkin Co., of Dallas, as a case
in point. Here is a concern established forty-
seven years ago, when Dallas had a population
of only 10,000, as compared with the population
of approximately 300,000 registered to-day. The
business has kept growing with the city, not
because it happened to be there, but because
Will A. Watkin, the founder, and later Robert
N. Watkin, his son and the active factor to-day,
made it a point to render real musical service
not alone in supplying musical instruments, but
in co-operating with those concerned in the
musical development of the city.
Consider some of the things that the House
of Watkin has done and is doing, and therein
will be found the story of the company's prog-
ress. For a number of years there has been
maintained at the Watkin headquarters a com-
modious recital hall or music salon, the use of
which is offered freely to the music teachers
of the city for the holding of pupil recitals and
other affairs of like nature. In fact, to hold a
student recital at the Watkin salon is consid-
ered by the majority of those in Dallas as a
matter of course, and every facility is offered
by the company to make the feature a success.
In many cases programs are furnished, and if
the importance of the event warrants it, the
company sponsors the advertising. These re-
citals are also advertised by the teacher and
receive considerable publicity both in the social
and musical columns of the local newspapers.
.But this is not all. The Will A. Watkin Co.
offers the use of its salon and gives its support
to many promising local artists who are seek-
ing an opportunity for displaying their talents.
For these artists they snpply instruments of
recognized quality and keep them in excellent
condition, the company's line including the
Mason & Hamlin, the Knabe and the Chicker-
ing.
When prominent artists are in the vicinity
of Dallas, it is no unusual thing for the Watkin
Co. to engage their services for a recital or
two in the company's salon, these recitals being
complimentary to the music teachers of the
city or to certain groups of prospects most
likely to be interested in the appearance of
that particular artist. This applies particularly
to those artists who record for the Ampico,
and the response of Ampico owners and pros-
pects to an invitation to hear the recording
artists in person generally means a hall filled
to capacity.
When various local artists leave Dallas for
Mme. Sturkow-Ryder
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
iends
Public
The salon in the Watkin Go.
store is the mecca for the
musical activities of Dallas
Students and Parents Greeting Jacques Jolas After Recital
broader fields, particularly to study in New
York, or perhaps give a recital or two there,
the Watkin Co. sees to it that, the artist is
armed with letters to connections in New York
in a position to make the road easier, and to
render various services, insignificant in them-
selves, perhaps, but highly appreciated by a
stranger in a strange city. When it happens
to be a pianist of apparent talent, arrangements
are frequently made to have the artist make a
trial record for the Ampico, and more than one
such record has found a place in the perma-
nent record catalog.
A feature of the Watkin service that appeals
ing photograph which shows members of an
audience grouped around Jacques Jolas at the
conclusion of such a program.
The recognition that is accorded the Watkin
salon as a musical center is evidenced in the
fact that during the season the recital hall is
occupied for the presentation of some musical
event, professional or amateur, practically
every evening in the week and frequently dur-
ing the mornings and afternoons as well. Not
only do individual teachers make use of the
salon, but clubs and colleges find it particu-
larly well adapted for certain of their affairs,
and on frequent occasions the program is such
that it is found worthy of broadcasting through
station WFAA of Dallas.
Were the activities concerning the salon and
View of the Music Salon of the Will A. Watkin Co.
particularly to three important classes, the
teachers, their pupils, and the parents of the
pupils, is the practice of having an artist appear
at the Watkin salon under the auspices of the
company on some special date, preferably a
Saturday morning, and give a lecture recital,
telling the pupils of the musical possibilities of
certain instruments, and perhaps something of
the noted composers and their works.
These lecture recitals are recognized as hav-
ing a high educational value, and each one of
them draws a capacity audience. An example
of the manner in which the grown-ups enthuse
over such an event is found in the accompany-
the support of the various affairs held there
the only ones engaged in by the Watkin Co.
to promote musical interest, it would seem
quite enough, but the company goes beyond
that. It is constantly seeking avenues through
which its facilities may be utilized in connec-
tion with musical events outside of the store.
When it is desired to give a musical in a
private home or in an exclusive club, it seems
a natural thing to turn to the Watkin house
for assistance in supplying an instrument from
its stock and perhaps arranging for the artist.
When a conservatory has a particularly ambi-
tious program in mind it is generally to the
7
Watkin concern that the appeal is made for a
concert grand or for assistance in some other
direction.
The result of all this is that, in musical
circles in Dallas, the Will A. Watkin Co. en-
joys an unusually high standing. It is not
simply a merchandising concern, but an im-
portant factor in the musical life of the city,
standing ready to give aid and advice whenever
needed, and to go far beyond the limit of
direct sales appeal in order to give assistance
and build up friendship. Naturally, when there
is an instrument to be bought the Watkin
store is accepted without question as the proper
place to buy it. There is nothing altruistic
about this Watkin promotion program. Thou-
sands of dollars spent in promotion and assist-
ing in musical activities is regarded in the na-
ture of an investment that is bound to bring
substantial dividends.
The company's sales organization is in keep-
ing with this general business aggressiveness.
The contacts that are made with the musical
people of Dallis, professional and otherwise,
are capitalized to the utmost. The company
believes in steady and persistent publicity, not
only through the newspapers—and they are ex-
tremely liberal advertisers— but through direct
mail. Those on the company's prospect list
get frequent reminders of the fact that it is
doing business at the old stand. It may be a
program of a particularly interesting recital, a
list of events that have occurred or are occur-
ring at the Watkin salon, a letter offering vari-
ous kinds of service to the teacher and the
pupil, but the mailings are persistent and regu-
lar, and each piece of literature bears some-
where about it reference to one or more of
the well-known pianos handled by the Watkin
house.
If a aoncern that has been doing business
successfully in one city for forty-seven years
finds that it pays, and pays well, to become a
real factor in the musical life of that city, how
much more important it is for the younger
dealer to give heed to these musical contacts.
Its products are designed primarily for the use
of musical people, and he should overlook not
a single channel that will lead him into the
good graces of those on whom he depends to
buy his wares.
This feature on how the Will A. Watkin Co.
has made its store the real factor in the musi-
cal life of Dallas, Texas, should be of consid-
erable interest to all music dealers throughout
the land. It shows how a progressive concern
can make the most of its opportunities by tying
up with all that is musical in the community
life, thus leading the people to think of Watkin
and music.

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