Music Trade Review

Issue: 1927 Vol. 85 N. 9

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
REVIEW
VOL. 85. No. 9 Published Weekly. Federated Business Publications, Inc., 420 Lexington Ave., New York, N. Y., Aug. 27,1927
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|lo 0 o o p perM' e n U
Customers' Musical Taste
And the Way to Meet Its Demands
Ruth E. Wright Preisz, of the Bradbury-Preisz Music Co., Yakima, Wash.,
Analyzes the Average Customer Who Comes to the Store and Tells How
Meeting Their Tastes Increases the Volume of Sales in the Retail Music Store
r
O the casual onlooker, selling music is
something delightful, nothing to it but
the mere opportunity of hearing the latest
numbers, as they are released from the factory,
or the constant companionship of the very best
in musical composition. A short time ago a
waitress from one of the better tea rooms came
in and asked for a position, telling me that she
desired different employment and thought she
was especially suited to selling records and
musical instruments, as she was very fond of
all kinds of music, good, bad and indifferent.
To her surprise I asked her whether or not
she was familiar with the operas, if she had
studied languages sufficiently well to enable
her to give correctly the titles of. selections,
artists and operas. Furthermore, I asked her
if she knew anything about the personalities
of the artists, where they were singing the
present season, what was known of them per-
sonally, what instruments composed a band,
a symphony orchestra, brass or reed, what the
difference in the instruments were, what old
violins were famous and by whom were they
made, what instruments were used by the dif-
ferent concert artists and anything concerning
the history or price paid for them that would
be of interest to the listener. That girl opened
her eyes and, needless to say^ knew none of the
necessary things for the successful girl in the
music business.
It goes without saying that many who are
successful in this particular line of work enter
into it without these qualifications. But they
must be adaptable to that sort of thing, willing
to work and to learn all possible from the daily
contact with all sorts of musical tastes.
Difficult to Handle
People who music shop are particularly dif-
ficult to handle. One may be able to tell in
a measure what a customer's taste in clothing
might be. A milliner can judge her customer
by her general color scheme and can suit her
faco bv the study of her features, hair and
color of her eyes. But we who sell music—
we who must satisfy souls—are given no clue
to what the inner wants are. We cannot tell
by the mask, their features or the color ot
their hair, eyes or clothes, what sort of a heart
they have. We cannot tell always what great
sorrow or happiness has touched their lives.
If they enter our presence with the usual
remark: "I want a record, but I haven't any
YTERE is an analysis of the average cus-
X JL tomers who come into the retail music
warerooms and the way in which their
varying tastes in music may be met on the
part of the sales person. The article em-
bodies the actual experience of the writer
and shows how practical psychology may
be applied to develop the volume of sales.
Better salesmanship is an essential today in
the retail music trade and nowhere more
than in a wider musical knowledge and ap-
preciation on the part of the salesman.
idea what kind I want'—we seek and try until
by chance we stumble on to the strain that
appeals. Of course what will appeal one time
will not do another day, for music deals almost
entirely with the emotions, and the minor mel-
ody that sways them in the gloomy mood will
have to be replaced by something stirring and
bright.
Character reading has come into its own in
the busy workaday world. We are not perfect
and set rules cannot be applied to every case,
but types often ring true and one has old-
fashioned "earmarks" by which they may be
guided sometimes.
Character Reading
An old lady with a twinkle in her eyes, tiny
"smile" wrinkles about her eyes -and mouth,
who is keen for her years and alert, will not
want slow-moving melodies unless they bfi the
good old songs and ballads from her girlhood
days. She will tolerate a taste for jazz in
her grandchildren with good humor and tell
of the days when she danced the quadrille and
polka. She will laugh mirthfully when you play
the comic numbers and tap the toe of her com-
fort slipper in time to an old-time fiddle tune.
A soothing waltz will appeal to her, or perhaps
a simple melody or selection from lighter
opera. Occasionally one goes wrong on this
type, but not often.
There is the tall, spare woman, of the same
age as the other, but in type more s e v e r e -
drooping lines at the mouth, and eyes that are
sharp and piercing. This woman has met with
disappointment in her life or was not endowed
with the genial spirit of good fellowship. She
will be honorable, righteous, mentally alert, a
bit watchful of her purse strings, and prac-
tically know her wants. She is set in her
manner and deliberate of action. Church music
will appeal to her, the old hymns and the
ballad type of song, heavy with sentiment and
sadness.
A type of person whom nobody cares to serve
is the highbrow. She is the lady of high-arched
brows, who deems it unwise to more than
speak her wants to the saleslady. She will
quite often not know much about music, and
a clever saleswoman will often catch her in
traps of her own making, yet discreetly hide
'the fact. She assumes a most patronizing air,
loathes jazz, or else gets a great kick out of
it. Her knowledge is practically gained from
what others have in their collections or from
the catalog. If the title sounds classic she must
have it by all means. She yawns, is bored
with the task of making a choice, and en-
deavors to impress the saleswoman with what
she knows, where she has been and the things
she has seen. Reticent in speaking their minds,
these women are often extremely hard to please,
and more times than a few will take the very
numbers refused in the first place. Information
regarding' the selections being played will h a y
( no effect upon this very superior person and
a disinterested glance in her direction very
soon informs the saleswoman there is nothing
her customer does not know.
(Continued on page 4)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
The Music Trade Review
There are occasions when groups of women
call and endeavor to choose records. What
suits one will annoy another, and they eunei
end it all by taking their departure without
making a purchase or take records with the
understanding that they wish to return them
should they find that the other members of
tne family do not care for them.

Family Group
: Family groups are extremely difficult to sell.
The younger generation demands the dance
numbers and their elders will have none of
them. It is often wise to separate them, and
in that way the several records can be pur-
chased without the usual arguments.
Mothers of small babies and children are
sometimes forced to shop with their infants,
but any saleswoman who has gone through a
trying half hour or more with small children
running all over the place and tiny babies cry-
ing will wonder how the mother can expect
to get enough enjoyment out of music to make
such an afternoon worth while.
A certain amount of character reading and
the power of quick analysis is a ready help to
the saleswoman who must seek deeper than the
surface in pleasing a customer. Under the
spell of the many different classics or popular
compositions, customers often make a confidante
of the saleswoman. She will hear of the time
when the children first studied and their ulti-
mate gains in a career of music. The old-time
selections will turn minds back to a first dance
and a courtship. It is well to recall bits of
past conversation, for most folks like to be
remembered, and not only called by name but
to think that you have their personal interest
at heart. I do not claim much better memory
than the average person in business, but I sel-
dom forget a customer, and sometimes the topic
of our last conversation will come back to me
with the sight of a face, and I can call their
children, place of residence, or subject of chief
interest without the least hesitation.
An Example
I have in mind one particular lady to whom
I sold records about twice a year. She had a
son seventeen and a small daughter of three.
She had a sister who was private secretary to
the manager of a large firm of exporters and
importers in Shanghai, China. While I did not
learn my customer's name for many months I
never forgot the names of her children, nor
the fact that her sister was in the Orient.
With a decided "English" accent to her speech
I later learned that she was not from England,
as I had supposed, but from Australia. Each
customer coming to me means more than a
possible record purchase, and though 1 serve
one or a hundred I immediately attach other
things of importance to their presence in the
store than salesmanship. It is not out of the
ordinary for me to remember from one time
to another, and sometimes many months apart,
what certain people's taste in music is and
what records I played for them when last they
dropped in. Many of my customers marvel at
this and often speak of my splendid memory.
It is not that my memory is better than other
folks have, but I make it serve me and serve
me well.
Study of Periods
One phase of phonograph merchandising
that should be looked upon as being necessary
is the study of cabinet and furniture making,
different woods and their finishes and the many
periods, with their unique and thoroughly
typical designs. One should know at a glance
AUGUST 27, 1927
Starr Go. Brings Out
New Glissando Keyboard
Gives Pianist Greater Ease in Performing
Ascending or Descending Chromatic GUs-
sandos
CHICAGO, I I I . , August 22.—Although it has not
yet put it on the market nor introduced it to
the trade, the Starr Piano Co. has created a
sensation among the members of the trade and
musicians who have seen the new Starr
Chromatic Glissando keyboard. This was de>
signed and built in the Starr plant at Richmond,
Ind., and one of the Starr grands fitted with
it is being exhibited to visitors by Manager
Hunt of the Chicago wholesale quarters.
The new keyboard will be welcomed alike
by the amateur and professional pianist, be-
cause it gives him opportunity for performing
either ascending or descending chromatic
The New Starr Piano Co. Glissando Keyboard
the Chippendale, Gothic, Italian, early English
under many different classifications, whether
or not a cabinet is William and Mary, Eliza-
bethan, Adam, Sheraton or Queen Anne, and
a few items of interest concerning each cabinet
and what influenced the periods of workman-
ship. The reign in France of the two King
Louis was typified by entirely different forms
of cabinet works, furniture building and dress.
A bit of reading on the subject will soon set
the uninformed right and they may tell at a
glance to which period certain styles belong.
Scheidlmyer's Store Moves
Scheidlmyer's Music Store has moved into
new quarters on the third floor of the Real
Estate Board Building, Pittsburgh, Pa., occupy-
ing larger quarters.
Holland—Easy to Sell!
Our dealers know it is be-
cause they are getting
business with it. We want
others to know it so that
they will become Holland
dealers.
There is quality in every
one of the 48 inches of
this little upright. There
is tone to delight the mu-
sician and design to please
the decorator.
It is easily sold and the
owner is always happy
l
with his purchase.
The Holland Style Two—48 Inches High
HOLLAND PIANO MANUFACTURING CO.
Factory, Menomonie, Wis.
Executive and Sales Headquarters
Metropolitan Bank Building
-
-
Minneapolis, Minn.
^lissandos throughout the entire keyboard with
;i perfection of rhythm and evenness of touch
unobtainable on flat keys.
This invention introduces a roller key, col-
ored either black or white, for each note, and
a new guide strip or fingerboard is set into the
fallboard so as to obviate any marring or
scratching of the finish, inevitable with the
conventional form of keyboard.
No change is necessary in fingering or in
technic and no mechanical knowledge necessary
to be acquired for the difficult but much-sought
art of playing glissandos with this new Starr
keyboard, as it permits most brilliant bravura
passages with perfect rhythm, less effort and
much greater musical perfection.
This new Starr Glissando keyboard is
patented and owned by the Starr Piano Co.
and will be furnished only in Starr grands and
Starr uprights.
Chicago Piano Club Increases
Music Promotion Campaign
Interest on Funds to Be Used Directly for
Encouragement of Music in Chicago Terri-
tory
The promotion of music program that the
Piano Club of Chicago has adopted and effec-
tively carried out will be continued on an
increasing scale, it was stated by President
Gordon Laughead to-day at the weekly meet-
ing, in giving a report of the financial plan to
carry out this promotional work.
"The Chicago Piano Club now has $4,000 in
bonds in the bank," he said, "and it is the
present plan of the organization to retain this
fund and add to it from year to year, using
the interest only from this amount for promo-
tional work. In this way we will have a per-
manent fund from which to draw every year
without taxing the members, and at the same
time we will continually carry out the purpose
of this organization—the promotion of music.
"Among the many organizations that the
club has aided in carrying out this promotional
work is the Chicago Civic Opera Company,
to which we have given over $5,000. During
the past year we have also donated $1,000 to
the Greater Chicago Piano-Playing Tournament,
spending $10,000 in five years for music."

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