Music Trade Review

Issue: 1926 Vol. 82 N. 4

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
REVIEW
THE
VOL. LXXXIL No. 4
Published Every Satirday. Edward Lyman Bill, Inc., 383 Madiwo Ave., New York, N. Y. Jan. 23,1926
l° B c r e n t B
The Salesman's Side of the Shortage
of Capable Retail Salesmen
A Retail Piano Salesman Attributes the Entire Problem to Poor Management on the Part of the Retail
Piano Merchant and His Sales Manager—His Experiences as He Describes Them Himself—Funda-
mental Cause Seems to Be Lack of Clarity in Employment Agreements Made by House
HE problem of the salesman in the retail
"The manager either has some excuse to fig-
piano trade, like every other problem, has ure the commission down, or says the sales-
two sides to it. One is from the mer- man is not entitled to any commission, or that
chant's viewpoint, which has always been very he must await until so-and-so, or that the price
much to the fore; the other, from the viewpoint was cut. I want to say right here that, as a
of a salesman himself, which in the past has
not received so much attention. That there is
a shortage of efficient and capable salesmen is
T is only fair that in the discussion of
a generally accepted fact; why this shortage
the problem involved in the so-called
/
exists is the point that arouses the discussion.
shortage of capable retail piano salesmen,
As in most problems of this type each side
is prone to lay the entire blame upon the other. that the salesmen himself be given his day
The piano merchant complains that he is unable in court and that his views be given full
to get the proper type of man; the salesman publicity. The letter printed on this page
himself declares in many cases that he is unable represents an attitude that is fairly typical
to get the proper working conditions in the among many retail salesmen at the present
warefooms where he is employed. To one who
hears both sides of the question it is apparent day, as will easily be found through inter-
that a deep cleavage of misunderstanding exists viewing a number of them. The Review
between these two groups, one that must be presents these opinions for what they are
bridged before effective work is done to elim- worth as a contribution to this important
inate a condition that has a widespread effect problem, and as an aid to its solution.
on the ultimate sales volume of the piano
—EDITOR.
industry.
A Typical Letter
The following letter is typical of a number
which have been received by The Review dur- salesman, I have never had the right to cut
ing the past several months. It represents an prices. If I turned over a prospect to discuss
attitude which is found with many salesmen and the reduction question, the manager drew the
one which is a big obstacle towards the devel- contract and said: 'I just sold so-and-so.' All
opment of retail sales organizations which can the time it was the work of the salesman under
function at full efficiency. As typical, The him who was responsible for the sale. This
Review believes that it should be given full has happened to me many times and I. expect
the piano business is pretty much the same all
publicity:
"Editor, The Music Trade Review: In every over.
"Just the other day I had a prospect in the
paper I pick up I read an article on the 'Dearth
of Good Piano Salesmen.' This is so, no doubt, store and previously I had offered $100 for his
but some times I wonder if it is salesmen or old upright on the sale of a player-piano. I
good piano houses. They are all good until could have sold this party if I had not wanted
him to have a square deal. What was the
proven otherwise.
"But after selling pianos for eighteen years, result? Well, some large house in a large city
giving myself over to the study of this line, I offered this party $240 for his piano and made a
am inclined to think it is not all the fau.lt of deal. The prospect admitted that that sold the
salesmen. I have seen as managers of piano piano. There was no money in that deal, but
stores those who are so incompetent that they what do you suppose my manager said? 'It
shows there are high-pressure salesmen in the
make a salesman laugh, and often times d
mad. What makes salesmen disgusted is the city. They get deals.' I told my manager that
if that was a good deal, he had 'better go and
paying end.
"I have as yet to hear from a salesman who give himself up.' My manager makes deals like
has ever got a square deal from a house where that but I, as a salesman, can not. That's the
that salesman has been working on a commis- kind of bunk that's being put over all over the
sion basis. The thing never works out as the country.
"There is also a dearth of good square dealers
salesman expected.
T
but the trade papers state very little on this
side of the question. There's lot of salesmen
who could make deals that would be accepted
by the house, but on the other hand if they do,
they get h
for it. It makes a difference who
makes the sale. 1 personally have had people
buy pianos that were absolutely no good from
store owners, managers or head salesmen.
Those fellows are the big noise in civic affairs,
clubs, etc. When there is to be an adjustment,
what a holler! They are all alike to a certain
extent. You, my dear sir, go out 'incog' and
try selling pianos for the average piano house.
Direct your slams at the houses which employ
salesmen, not at the boys all the time.
"Yours very truly,
"G. B. ROBERTSON,
"Bradford, Pa."
"P. S.—As a New Year's thought, why don't
some trade paper have a page where salesmen
in general can blow off steam? I have a lot to
say if I could write as fast as I could think.'*
Source of Misunderstanding
It is evident from this letter that one of the
fertile sources of misunderstanding between the
salesman and the merchant who employs him is
lack of clarity in the original agreement of em-
ployment. It is inevitable where such a con-
dition exists that controversies are going to
arise over future sales, and every controversy of
this kind leaves a disgruntled salesman who
never works as well in the future as he has in
the past.
A second point that the letter develops makes
it evident that many retail piano houses fail to
have a proper system of handling their pros-
pects with the result that two salesmen, or the
salesman and the house, are both likely to claim
a sale. A condition such as this is inexcusable
with any piano dealer, as there are few that
have complex conditions to meet in this direc-
tion. One of the biggest houses in New York,
which has a number of branches in the metro-
politan territory, has a system whereby any
salesman in a branch who once lists a prospect
and who shows that he has been working on
that prospect, receives full credit for the ulti-
mate sale, though it may be closed by the floor
force in the main warerooms or in any othef
branch the house has in the city. If a problem
such as this can be solved satisfactorily, why
can not the smaller dealer work out a similar
(Continued on page 4)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE
REVIEW
JANUARY 23, 1926
Six Premier Baby Grands Played in
Denver Auditorium by Piano Sextet
Salesman's Side of the
Shortage of Salesmen
Appearance of Number Under the Auspices of the Knight-Campbell Music Co., Denver Premier
Representative, Called by Papers Most Distinctive Number on Program
system which will effectually eliminate such a
condition in his own sales organization?
The One-price System
A third thing which this letter shows is that
the house which has the one-price system and
which adheres to it under all circumstances, not
advertising it publicly and then breaking it
down secretly through meeting competition on
trade-in allowances and other such practices
eliminates much of the trouble that it is likely
to have with its salesmen. If a manager is
called in on a sale to close it he should not
give the customer any more inducement than
the salesman himself was able to offer. Fur-
thermore, the manager himself is only there to
assist his men; his own worth is measured only
by how he assists them, not by the number of
sales he closes personally.
A Big Factor
Unquestionably poor management is a big
factor in creating the conditions which the mer-
chants complain about regarding the salesmen.
How big a factor it is there is no way of
judging. It is not entirely to blame, of course,
but it plays a big part. Poor management not
only includes the improper handling of the men,
but it means the hunt for sales instead of the
hunt for profits. To make a sale in such a
fashion as to run the risk of showing no net
profit at all is foolish under any and all cir-
cumstances. To lose a sale under such condi-
tions is good business. Salesmen can not be
trusted to make such deals; and they resent
it, and rightly so, when the manager goes over
their heads and does the very thing which he
prohibits the salesmen from doing.
The efficiency of any retail salesman, that is,
one who has any capability at all, depends
largely upon the conditions under which he
works. Make those conditions right and, in a
majority of cases, the salesman shows results.
If he fails to show them then he is in the wrong
place and had best seek a new field of endeavor.
The salesman must be met half way, and he in
turn will meet the merchant then in the same
fashion.
Can Pick Their Forces
There are many efficient retail sales organiza-
tions in the retail piano trade. They are based
on just this condition, and where they exist
there are no complaints of a dearth of good
piano salesmen. They are houses which sales-
men like to work for, who can pick the best
men in the field, and who in turn profit from
being able to do it. And what their salesmen
say about them is not typical of what the letter
reprinted above contains. The solution of the
problem of the retail salesman lies, first, with
the management of the retail piano house, and,
then, with himself. That is fundamental in the
entire question.
A CONCERT feature that has become increas-
•**• ingly popular with the music-loving public
is the piano sextet. The harmonious blending
of the instruments gives great volume of tone
and an organ-like sustaining power to the music.
The result is very novel and of inspiring beauty.
Brambach .pianos provided by the Knight-Camp-
bell Music Co. were used for these numbers and
the pianists were Viola Bradford, Victoria Tep-
ley, Phillippina Pavone, Emmy Lou Schwalb,
Rinaldo Subry and Thomas Gardner. Their
number was Grainger's "Country Gardens."
The Sextet Who Performed on Brambach Baby Grands in Denver. The Pianists Are: Viola
Bradford, Victoria Tepley, Phillippina Pavone, Emmy Lou Schwalb, Rinaldo Subry and Thomas
Gardner
An unusually brilliant sextet was recently
rendered on Brambach baby grands in the Mo-
rey Auditorium, Denver, Col. The feature was
under the auspices of the Knight-Campbell Mu-
sic Co., of Denver. The performing of the sex-
tet was keenly enjoyed and the artists re-
ceived an appreciative ovation.
The event was featured in the columns of the
"Rocky Mountain News" along with the photo-
graph of the ensemble. The paper said: "The
most distinctive feature of the program came
when six performers played a six-piano ensem-
ble number, the first time this six-instrument
type of ensemble has been played in Denver.
"The volume effect of the chorus of pianos
filled the auditorium with wave on wave of mu-
sical sound, with tones and echoes reverberating
in veritable seas of harmony."
Another aspect of this performance—its sales
value—should be of especial interest to Bram-
bach dealers. The Knight-Campbell Music Co.
is very much gratified with the favorable reac-
tion and numerous inquiries resulting from the
sextet's rendition. The six pianists demon-
strated very impressively with their playing the
fine tone and great volume of the Brambach
baby grands. Several sales already have re-
sulted with many new live Brambach prospects.
Michigan Music Merchants to Meet at
Book-Cadillac, Detroit, in August
Committees to Have Charge of Various Activities of the Convention Appointed by the Detroit
Music Trades Association at Its Last Regular Meeting
•p\ETROIT, MICH., January 16.—At the regu-
•^"^ lar meeting of the Detroit Music Trades
Association, which was held Monday evening,
January 11, at the Union League Club, adjoin-
ing the Book-Cadillac Hotel, with twenty-three
members present in spite of very inclement
weather, plans were outlined for the Michigan
State Convention, to be held here in August.
The hotel committee, consisting of Dave
Redaway, of Peoples Outfitting Co.; Paul Cagel,
of Story & Clark Piano Co., and A. V. Minni-
fie, of Pontiac, submitted a unanimous recom-
mendation for the Book-Cadillac as the official
hotel for the convention, after a painstaking in-
vestigation. The Book-Cadillac was chosen as
it is adapted for convention purposes and has
as one of its features a beautiful Italian Garden,
the key to which will be given to The Most
Noble Head Cheese, Walter Lane, of The
Cheese Hounds, to do with as he may direct
for the usual initiation and conclave of this
order.
The entertainment committee reported,
through its chairman, W. A. Elfstrom, of the
Cable Company, that an interesting program,
which takes advantage of unusual Detroit fea-
tures, is being arranged and will be announced
later.
E. P. Andrew, of the J. L. Hudson Co., who
was a great success as chairman of the enter-
tainment committee for the national conven-
tion held in Detroit many years ago, was ap-
pointed chairman of the program committee and
S. E. Clark was selected as the chairman of
the speakers committee for the luncheons and
banquet.
Hereafter the Detroit Association will hold its
meetings the first Monday evening in each
month in Parlor B of the Book-Cadillac. Mon-
day, February 1, Sowler Smith, assistant musi-
cal director of the Detroit Public Schools, will
give an address, setting forth the great work
being done in his department. His address
will be broadcast by WCX at 9:30 p. m.
(Continued from page 3)
New Music Roll Patent
WASHINGTON, D. C, January 19.—Patent No.
1,568,453 was last week granted to Rudolph
Siman Haase, Houston, Tex., for an end fast-
ener for music roll sheets. The object of the
invention is to provide a simple and inexpensive
device which may be easily and quickly applied
to the ends of perforated sheet music used on
rolls in connection with player-pianos or like
musical instruments, when the ordinary eyelet
generally used thereon has become torn off
through accident or wear.
Another object is to provide a substitute end
fastener for this purpose which is adapted to
be applied to the end of the sheet and is
equipped with means for easily and quickly cen-
tering the eyelet thereof with relation to the
longitudinal center line of said sheet, so that
when the sheet is unwound from one roll and
wound upon the other the pull will be equally
distributed.

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