Music Trade Review

Issue: 1925 Vol. 81 N. 3

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
JULY 18, 1925
THE
MUSIC TRADE
REVIEW
150 Reproducing Piano Concerts Given
by Heppe Within Two Years
Widely-Known Retail Music Merchant of Philadelphia Presents Steinway Duo-Art in Concert Before
Leading Organizations of That City and Suburbs Regularly—Type of Programs and Artists Used—
Concerts Make Sales for Many Years After They Are Given by House
X P E R I M E N T has proven that even to-
day, when the reproducing piano is some
years old, the most direct method of mer-
chandising it is through the public concert,
where the claims which are made for it can be
proven through the actual demonstration. For
the reproducing piano, representing as it does
the highest development of the player mechan-
ism, accomplishes such remarkable things in re-
producing with fidelity every nuance of a musi-
cian's interpretation of a composition, that their
very statement is likely to induce a skepticism
which can be only overcome through the actual
demonstration and a direct appeal to the ears
and musical taste of the prospective customer.
All this is known, of course, to every retail
music merchant who sells this type of piano.
But, with few exceptions, they have not embod-
ied a consistent selling campaign of this type
in their merchandising methods, and have thus
not only missed the best opportunity of selling
the reproducing piano, but at the same time
have not succeeded in obtaining the contact
with thousands of people such concerts give
and the prestige that comes to a retail music
house which follows such a policy. In the re-
tail music trade, perhaps more than in any
other line of retail selling, prestige means sales,
especially when it is a house that specializes in
the higher grade instruments.
The Heppe Concert Series
One of the most remarkable campaigns of this
type which has ever been conducted by a retail
music merchant is that which forms a regular
part of the selling policy of C. J. Heppe & Son,
Philadelphia. This firm, within the past two
years, has given over 150 concerts in the terri-
tory from which it draws its sales, under the
auspices of the leading organizations existing
there. Not only have these concerts been given
in the city of Philadelphia itself, but in that
ring of wealthy and exclusive suburban towns
which surround it as well. This work, which is
under the direct supervision of Florence J.
Heppe, head of the house, has made these con-
certs a recognized part of the musical life of
the City of Brotherly Love and has developed a
steady selling pressure which is reflected in the
number of instruments of the reproducing type
the firm sells.
The Heppe concerts are by no means haphaz-
ard or lightly attended affairs. They are serious
concerts, presenting programs of the highest
type, and are regarded as such by the large au-
diences which they invariably draw. Their com-
mercial side, and of course that is their reason
for being, is entirely subordinated to exacting
artistic standards, and this is one of the chief
factors which have contributed to their success.
Any music merchant who embarks on such a
campaign must remember that this attitude is
essential and that a deviation from it means a
lack of return on the investment which it costs
the firm that carries it out.
A Typical Concert
A concert typical of the Heppe series was
that given last Fall under the auspices of the
Department of Fine Arts and the Music Clubs
of the University of Pennsylvania and the Phil-
adelphia Operatic Society at Weightman Hall,
one of the series which Heppe & Son gave in
commemoration of the thirty-fifth anniversary
of the introduction of self-playing musical in-
struments in Philadelphia in 1889 by the firm.
E
The artists featured were Myra Reed-Skibinsky,
a local pianist who is widely known in Phil-
adelphia; Josephine Lucchese, coloratura so-
prano, Clarence Fuhrman, accompanist, and the
Steinway Duo-Art. The program, very typical
of all the Heppe concerts, follows: Schutt's
"Reverie" and the Moszkowski waltz in E ma-
jor, played by Madame Skibinsky; Grieg's "Sol-
veig's Song," La Forge's "To a Messenger,"
and Eckcrt's "Swiss Echo Song," sung by Ma-
dame Lucchese; Arnold's "Arabesque," the
Duo-Art reproducing the playing of Robert
Armbruster; Mendelssohn-Bartholdy's "Spinning
Song," the Duo-Art reproducing the playing of
Paderewski, and the Gaertner-Friedman second
them there are many prospects, the firm has
presented the instrument a number of times in
the Fox Theatre, probably the leading high-
class moving picture house of Philadelphia in
which music forms one of the leading parts of
the weekly programs. These presentations
have been made both with and without artists.
Where artists have been used, the highest type
has been secured, as can be seen from the pho-
tograph reproduced with this article, which
shows Percy Grainger, the widely known pian-
ist, and the Duo-Art during their appearance at
the Fox. These presentations have been among
the leading musical events of Philadelphia dur-
ing the past season, and secured a large amount
Steinway Duo-Art and Percy
Viennese waltz, the Duo-Art reproducing the
playing of Ignaz Friedman; Lemaire's "Vous
Dansez, Marquis" and Valverde's "Clavelities,"
sung by Madame Lucchese, to accompaniments
of the Duo-Art; and in the final group, Cyril
Scott's "Dance Negro," played by Madame
Skibinsky; the Brahms fifth Hungarian dance,
in a four-handed arrangement, the Duo-Art re-
producing the recording of Harold Bauer and
the pianist playing the other part; and the Mc-
Dowell concert etude, Madame Skibinsky alter-
nating with her own recording on the Duo-Art.
This concert was given before an audience of
5,000.
This program is given at length in order to
show the care that is necessary to compile one
which will show every side of the reproducing
piano and, at the same time, make it not so
prominent as to dominate the concert. For if
that is done, the concert will take the color of a
commercial demonstration with the audience
and much of the effect is lost. In the program
quoted above, the reproducing piano is sub-
jected to every test, yet never has it been per-
mitted to stand out to the detriment of the hu-
man artists appearing, with the result that the
audience leaves convinced, acquiring that con-
viction without the resentment of having been
lured to a commercial demonstration given un-
der the guise of a concert. In this work these
facts must always be carried in mind.
Moving Picture Theatre Presentations
The Heppe house has not confined its repro-
ducing demonstration work to concerts of this
type alone, for there are a number of people
who can not be reached by them. To place
the Duo-Art before these people, and among
Grainger at the Fox Theatre
of public attention from the worth-while ele-
ment of the local public.
Concerts under the direction of organizations
of various types must, however, form the back-
bone of any retail music merchant's reproduc-
ing piano selling campaign. It is not a difficult
thing to make the proper connections, as has
been shown by the Heppe firm's experience.
In the beginning of the work the house used a
regular booking agent, who went out in the
field to secure the appearances, but after a com-
paratively short time it was found that this was
unnecessary as available dates could easily be
filled by the applications which came from the
organizations directly. What better selling at-
mosphere can be had than one in which an au-
dience of prospects listens to the demonstration
of a reproducing piano because they have asked
the music merchant to provide it for them?
That is the result of the Heppe concerts.
Does It Pay?
Does this work pay? Here is an example of
what it does accomplish. Some years ago the
Heppe house presented the Duo-Art in a con-
cert, four or five years to be exact. Last Spring
a woman came to the Heppe warerooms with
the original program of the concert in her hand.
She told the salesman that she had heard the
Duo-Art at this concert and that then she had
made up her mind, once she was able to afford
such an instrument, she would purchase it. The
sale, of course, was closed immediately, though
to all intents and purposes it had been made at
the concert. If an impression like this will last
several years, is it likely that these concerts do
not more than warrant the expenditure which
they represent?
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE
REVIEW
JULY 18, 1925
Handling Only the One Make of Radio
The Barringer Sales Co., of Cincinnati, Handles Only the Atwater Kent Line, Thus Finding It Easier to
Service Properly and to Concentrate on Its Sales Work—A Unique Radio Store With
Policies That Hold Many Good Examples for the Retail Music Merchants
UCH has been said about the instruments, but there is also a broader service
crease the business of the warm season. At
weather," asserted the immortal
which is more or less in the nature of a school. any rate, it takes a certain length of time to
Mark Twain, "but nothing has been That is, each customer is taught how to operate become established in any business, and this is
done about it." This may be paraphrased by
his set properly, and eight men, each of whom
as good a time as any to build it up. When
saying, "Much has been said about standardiz- has been trained carefully in the factory of the Fall comes, we will be known, our merchandise
ing the retail radio business and its service, but manufacturer, stand ready at all times to give
will be known and our service will be known,
not many steps have as yet been taken in this this important form of service, either in the which we regard as more than half the battle.
direction."
store or at the home of the owner of the in- We are not going to let a supposedly dull sea-
son keep us from making an effort to sell. Even
What seems to be important progress in the strument.
matter has been made by the Barringer Radio
The greater part of the selling is done on the if we are not able to make a large volume of
Sales Co., of which W. Ross Barringer is outside by these factory-trained men, whose sales we shall make acquaintances and develop
president and D. N. Wyre, manager. On training included modern methods of specialty- a large number of prospects."
March 1 the company
Every evening a ra-
opened up an unusual
dio cpneert is given in
store with an unusual
the salon, and as it is
service, at 435 Walnut
in the Hotel Gibson,
street, Cincinnati, in the
the music is enjoyed by
Hotel Gibson building.
Cincinnatians who flock
The company's first
there to dinners and en-
step in standardization
tertainments, as well as
was the decision to con-
by guests from other
fine itself to one line
This is the larg-
b l iJE
111 cities.
of goods—the Atwater
est hotel in the city,
•SBiliE^Vllu'^iiY
Kent. Its second step
having more than a
was in the standardiza-
thousand rooms, and
tion of its service, and
the patronage it affords
to this end factory-
is quite an item.
trained experts were
For the past nine
employed. |ln this way
fe: .
• .
1 years Mr. Wyre was
they know every detail
connected with the Mc-
of the one line handled
Alpin chain of depart-
....
^
and do not have to
ment stores, and be-
trouble about any other
cause of this he has
make.
gained a broad expe-
The merchandise sold
rience in putting mer-
and the service given
chandise before the
are by no means the
public in an attractive
only exclusive feature
Attractive Wareroom Display of the Barringer Radio Sales Co.
and persuasive way.
of this company. Using the term in an artistic selling, as well as the technique of the radio.
His ideas of what may be called "merchandis-
These are assisted and backed up by liberal ad- ing intrigue," using the latter word in its mod-
and unobjectionable sense, the store is "exclu-
sive" beyond compare. That is, it has a vertising in the city's daily newspapers, this be- ern sense, are new. They differ from the con-
"homey" atmosphere, and it shows radio as it ing of a distinctive and attractive nature.
ventional, but the quick response which has
In connection with its service feature the com- come clearly indicates that the people like them.
should blend harmoniously into the other fur-
nishings of a tasteful and well-arranged living pany sends at intervals a letter to persons who At least the store is doing business, even in
room or drawing room. Refined people, you are using the make of radio on which it spe- Summer, which is the final test.
"We are interested in knowing
know, do not have a parlor any more. And cializes.
refinement is the word that characterizes this whether you are getting the best results from
your outfit," it writes. The letter closes by
store the best.
Never before, it seems safe to say, has radio saying: "If, at any time, you believe that your
Dcen arranged with a special view to pleasing set is not operating at the greatest possible ef-
the women. In most radio stores one sees ficiency, do not hesitate to let us know. Call Manager of Radio Department of Hardman,
Peck & Co., Brooklyn Store, Back From
there is an unsightly array of parts, with coun- Main 4307, and we will be glad to send one of
Visit Abroad
ters, showcases and shelves. These may be all our experts to inspect your set and make any
right for the mere men, but they do not please necessary adjustments."
L. Cerf, for many years floor manager of
the feminine eye. Perhaps the owner has for-
Manager Wyre, when asked why they had
gotten, if he ever knew it, that the female is opened a radio business so near to the time the Flatbush avenue warerooms of Hardman,
Peck & Co., in Brooklyn, N. Y., and for the
the more deadly of the race when it comes when the season commonly gets dull, replied:
to destroying the bank balance. Well, she is,
"It is true that there always will be busy sea- past year manager of the radio department of
for she spends about 80 per cent of the family sons and dull seasons in the radio business, but the store, has just returned from a short trip
funds.
we think that intensive selling methods will in- to Europe, taken for his health. Mr. Cerf
stated that he was amazed at the apparent back-
The place—it is n.ot right to call it a store—
wardness of the European nations in taking
is truly a salon, and with its distinctive Spanish
up radio. He added that Germany was the
interior it is quite different from the usual place
most advanced of the European nations in radio
where radio is sold. The color scheme is putty
manufacture, but was still many years behind
and Castilian red, with Spanish furniture of
us, most of the instruments appearing to be
walnut. Interesting features are the torchiers,
identical with those which were in common use
with old Spanish gold finish, the shades being
• "Perfected" "Crown"
in America in 1923.
of parchment, striped in red and black, and
Other employes of Hardman, Peck & Co.,
giving a subdued light, without glare.
Highest acoustic excellence dating back to the
days of Jonas Chickering. Took prize over
New York, making European trips this Sum-
The wood-block wall panels are in deep red
whole world at Paris 1900. For generations
mer, include Harvey Weigand and Philip Bes-
tones, and the old gold window hangings are
the standard, and used on the greatest num-
serman of the sales force. Mr. Besserman will
of fabric in the Spanish note. Beautiful hang-
ber of pianos in the world.
make an extensive trip through Central Europe,
ings adorn the walls, and spacious "comfy"
Services of oar Acoustic Engineer always available
accompanied by his wife.
chairs make one feel as though in a home of
—free Illustrated books—free
refined, cultured people. It gives the visitor
The Rrunswick Shop, Inc., of Chicago, 111.,
confidence in the judgment of the personnel.
ACOUSTIC DEPARTMENT
has filed papers recently for changing its name
Company
The idea of the management is to capitalize
208 S. LA SALLE ST.. CHICAGO
to the Gulbransen Brunswick Music Co.
on service. There is not only service for the
"M
JBlL
il
J. Gerf Sees Little Radio
Progress Made in Europe
American
Piano Wire
American Steel & Wire

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