Music Trade Review

Issue: 1925 Vol. 81 N. 24

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MUSIC TRADE
ago the piano manufacturer who finished a piano in Chinese red,
blue, green or orange, without having a special order for it, would
have been considered mentally unsound. Yet to-day instruments
in such finishes are comparatively common.
Musical Merchandise
In the band instrument and musical merchandise field the year
has been productive of unusual results, for the demand has kept up,
apparently, without any lull. Through the medium of band and
orchestra contests among high school and graded school pupils,
and by other means, there has been developed a wide field
for band and orchestra instruments, which is not only bringing
immediate results but promises much for the future. The figures
that have been compiled covering the number of orchestras and
bands among the pupils of the high and graded schools of the coun-
try are simply astounding to those who have not kept in touch
with the steady progress in this direction. The books of more
than one "music house during the past year, or at least the early
months thereof, have been kept free from red ink by this orchestra
and band instrument demand.
The New Talking Machines
One of the outstanding events during the last half of the year
has been the placing on the market of the highly improved new
types of talking machines and phonographs which, in certain cases,
can be hailed as distinctly new developments in the art of recording
and reproducing music. Those who apparently saw the beginning
of the end of the phonograph business have had their fears swept
away by the public response to the new instruments, a response
that, during the next year or two at least, and probably for a much
longer period, will be capitalized through the medium of actual
sales. At the outset there has developed a sellers' market for the
new instruments that speaks well for its continuance, for already
at least one concern reports a volume of orders on hand that will
keep its plant, the largest in the country, operating at full force
for over a year, and this without taking into consideration the orders
that will be filed in the interim.
Merchandising Advance
Even periods of dull business have their compensation, for they
generally force the dealer to watch his step a bit more carefully,
check up on his overhead and keep it within bounds, and put forth
. and demand more intensive selling methods. All this is calculated
to make for better merchandising, and if the lesson is kept in mind
when business comes a bit easier there results just that much more
profit. Better terms from the dealer's angle, more care in credits
and close watching of trade are all a part of good merchandising,
and the tendency to give more thought to these matters is that it
gives just that much more security to the trade's future.
Dearth of Good Salesmen
A recurrent feature of the trade during the year has been the
loud calls for competent piano salesmen, particularly those qualified
to handle the better class of trade. Each year this same call is
heard, and though dealers generally bewail the fact that new blood
is not entering the retail field with sufficient rapidity and that such
new men who do come in do not measure up fully to demands, there
is little definite done about it. For several years various trade
members have advocated courses in training for retail piano sales-
men, and a committee of the Music Industries Chamber of Com-
merce went so far at one time as to have a correspondence course
outlined by one of the prominent schools specializing in this sort
of work. No tangible action, however, was taken in the matter.
That a combination of correspondence and personal training is
practical in its results, however, has been demonstrated by one of
the larger companies which, during the year, conducted a special
course in salesmanship for the salesmen employed by its many
representatives. The course was so good that it received the full
endorsement of the dealers and some 1,800 salesmen were enrolled.

Who
Is to Blame?
There appears to be no particular reason why energetic sales-
men should not find the piano business sufficiently remunerative,
for there are many who will make as large, and perhaps larger,
incomes than they could command in other fields of endeavor.
REVIEW
DECEMBER 12,
1925
Some there are who place the blame on the .shoulders of those
dealers who have done their share to pull the piano business down
to a low level in the public estimation by using bait advertising and
sharp methods in their dealings with prospects. It is claimed, and
properly, that the- salesmen who must handle that sort of business
find that, as a buffer between the unscrupulous dealer and the
disgusted, if not actually cheated, customer, they are veritably be-
tween the devil and the deep sea and face to face with much woe.
A Co-operative Task
It appears that, coming back to the training of salesmen, the
problem is not one for the individual dealer or for any small group
of dealers to handle, for the expense of a worth-while training course
would prove prohibitive. Under the auspices and with the backing
of the Music Industries Chamber of Commerce, however, or, per-
haps, more properly, under the auspices of the National Associa-
tion of Music Merchants, there is a strong possibility that a course
in piano salesmanship available to retailers throughout the country
could be made productive of excellent results at a comparatively
small expense, possibly as low as $25 or $30 per individual. It
would seem that such an investment would be well worth while, for
the haphazard training of salesmen by the dealer himself is often
far from efficient and costs much more.
Anti-Instalment Propaganda
A menace to the trade as a whole that has appeared on the
horizon during the year has been the propaganda, carried on by
various organizations of credit men and bankers, together with cer-
tain divisions of manufacturers and merchants, to curtail the prac-
tice of selling on instalments. The matter has progressed to a
point where the Government has been urged to take part in the
controversy and to offer some legislative check to the practice.
The Review, some months ago, almost at the outset of the cam-
paign, warned the trade of the necessity for counteracting it, but
little attention was paid by the Music Industries Chamber of Com-
merce and other organized bodies on the plea that the attack was
not directed toward the music industry. In fact, those of the propa-
gandists who have been called on to appear before groups of
trade members and explain their position have, in practically every
instance, given a clean bill of health to the selling of musical instru-
ments on instalments through the claim that music is an essential
in the home and of permanent value and that, therefore, the instal-
ment method for putting musical instruments in homes where they
may be used while being paid for is right and proper.
State It Publicly
This is all very fine from the standpoint of the individual who
listens to the explanation, but in the published propaganda no line
of demarcation has been drawn between those articles that may
and those that may not be sold logically on an instalment basis.
The cry is that the poor working man is going to the poorhouse
because of his obligations to instalment sellers and that the credit
of the country, as a whole, is being undermined by the practice.
There is no question but that the system of selling on instalments
is being abused in many cases. But if the music industry is not
to be included in the anti-instalment campaign the trade should see
to it that that distinction is made before the public, unless the
industry is satisfied to suffer the tremendous cut in turnover that
would result from the necessity jof selling for cash or on ninety-
day notes.
Exit Excise Taxes
It is probable that before the end of the year, or at least dur-
ing the present session of Congress, the music industry will be
freed from the last of the excise taxes placed upon its products
for the purpose of meeting the cost of the World War, for the
new Revenue Bill, as rewritten by the Ways and Means Commit-
tee of the House, eliminates the last remaining tax, that on coin-
operated instruments, which include the coin-operated pianos, or-
chestrions, etc. This represents the final victory in a campaign
that has been one of the longest and most actively waged in trade
history.
The Radio Outlook
Nineteen-twenty-five has been another big year for radio, which
is of direct interest to the music trade in view of the big part it
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
UECEMBER 12, 1925 '
1
MUSIC TRADE
has played, and is playing, in the distribution of radio products.
Things have progressed to a point where the majority of those
who saw in radio a menace to the industry have come to a belief,
in most cases, where they concede that, properly handled, the new
art can be developed into a worth-while ally. This has been due
largely to the stabilization of the radio industry and the elimination
of the fly-by-night and "gyp." Radio receivers have been developed
to a point where they fit well into the furnishings of the fine home,
where they perform with a remarkable degree of certainty, and
where they can be offered by the dealer at a fair price for a good
margin of profit and with the confidence that he is selling some-
thing that will not bring him an overflowing measure of grief a
year or so hence. The music tradesman, in most cases, has not been
inclined to rush into handling radio, and in a large measure he
was justified in his attitude of watchful waiting until matters were
stabilized to a point where he could enter the field with confidence.
That such a situation has arrived during the year is indicated by
the number of new dealers who have taken on, and are handling
successfully, the better-known makes of radio apparatus.
The Association
REVIEW
nection with its announced program depends in no small measure
the future success of that body and, to a certain extent, its asso-
ciated organizations. There has been a certain amount of new blood
injected into the executive councils of the national body, and further
progress along that line will mean much for the future of the organ-
ization, for what is needed are new ideas and new viewpoints, and
these can hardly be developed in an executive body, the members
of which rotate with a considerable degree of regularity. It is by
changing the personnel of the executive forces that the interest of
the lay member is kept active. New individuals bring new thoughts
and new plans calculated to keep step with the progress of the
industry, and there is thus avoided the danger of getting into the
rut that has proven fatal to so many trade bodies. The ideal trade
organization is one that embodies in its directorate the young men
of the industry, for the "freshness of the ideas they bring with them,
and some of the older heads, for the wisdom that is, or should be,
theirs. The National Association of Music Merchants, in this con-
nection, is apparently working in the right direction.
Service
Situation
In association circles there have been a number of important
moves during the year, chief among them being the bringing of
the secretarial work of the National Association of Music Mer-
chants into the offices of the Music Industries Chamber of Com-
merce, thus co-ordinating the central activities of practically all
the national associations in that one office. Tt is hoped, and in fact
believed, that the move will be for the better, inasmuch as it will
provide for closer co-operation between the large trade bodies in
those matters of general trade interest and importance.
Trade Service Work
One thing is very definite and that is that the Chamber should
have the advantage of working more directly with the members
of the Merchants' Association through the Trade Service Depart-
ment, which, in every respect, is designed directly for the aid of
the retailer. By promoting closer contact between the merchant
and the manufacturer, too, the Chamber can serve a useful pur-
pose, particularly in carrying out the new program of the Mer-
chants' Association looking toward the wider development of musi-
cal appreciation in the schools of the nation. This intimate contact
with the Chamber and with its National Bureau for the Advance-
ment of Music should be most helpful. In any event, the Mer-
chants' Association is protected to the extent that the arrangement
runs for only a year and may be changed or abrogated at the end
of that period if the results are not up to expectations.
Local Associations
The year, too, has seen marked progress in the ranks of the
local and State associations. The Western Music Trades Associa-
tion displayed its • strength in no uncertain manner at the annual
convention, held in Los Angeles in June, and has become an im-
portant factor in that great territory west of and adjacent to the
Rockies. The Ohio Association, likewise, showed a marked gain
in membership which may be taken to indicate a gain in interest in
association activities by the music merchants of the State. Illinois
made a fair showing, and although Indiana missed out in the effort
to form a State body the Michigan merchants succeeded in getting
together to launch a new State Association under most favorable
auspices.
An Important Year
It is generally believed that, so far as national affairs go, the
coming year is going to be one of great importance, for on what
is done bv the National Association of Music Merchants in con-
Question
It is likely that no single department of trade activity showed
greater progress during the year than the service department, for
many things were done to bring to the retailers and to their repair-
men and tuners a full realization of the importance of proper serv-
icing to keep the instruments in operating shape in the homes, the
ow r ner satisfied, and thereby create a direct and friendly channel
for future sales.
Several of the leading manufacturers of the industry continued
during the year to operate regular service schools in various cities
of the country, thus bringing directly to many ambitious repair-
men, practically in their own homes, the advantage of a thorough
and practical training in the maintenance and repair of the repro-
ducing piano, as well as giving instructions relative to other instru-
ments of the piano family. The enrollment in these various schools
in itself proved the interest of both the dealer who endorsed the
idea and his repairman who gave of his time and thought to gain-
ing as much as possible out of the courses.
Retailers'
Co-operation
The one outstanding factor in this new status of service work
is that the retailers are beginning to appreciate the fact that if they
are to be successful as'merchants and retain the good-will and con-
fidence of their customers they must themselves build up and main-
tain, in their own establishments-, competent service organizations
able to meet everything but the most extraordinary emergency in
repair and service work.
In short, the day when the manufacturer was depended upon
to furnish expert service and the customer expected to wait several
weeks at least for the factory expert to visit him, while in the
meantime the instrument remained silent, has passed into the discard.
A Branch of Selling
This question of service is beginning to be accepted at its full
value as a distinct branch of selling, for it is through the main-
tenance of the instruments in first-class condition in the homes that
the reputation of the manufacturer and dealer and of the instru-
ment itself is maintained and the customer kept so satisfied and
enthusiastic that he recommends that particular instrument to his
friends. One leading manufacturer declared that 86 per cent of
reproducing piano sales during 1924 was traced directly to the
recommendations of satisfied customers, and many dealers who
have been queried on the subject credit that medium from 35 per
cent to 60 per.cent of their sales. It is good service that makes
such recommendations possible.
TO

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