Music Trade Review

Issue: 1925 Vol. 81 N. 22

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW
NOVEMBER 28, 1925
Basis of Reproducing Service Is Trained Personnel—(Continued from page 3)
In the first place, the student has an oppor-
tunity of examining valves, pneumatics, pouches,
etc., at close range and in cross-section, which
AMERICAN PIANO COMPANY
Service Department
SERVICEMAN'S GENERAL REPORT
Xo.
Dealer
City
Name* of other straight pianos handled
per cent fail to qualify. It is well to cite here
that although this 30 or 40 per cent do not
qualify for a certificate the knowledge they
acquire during the course of instructions will
greatly assist them in their work. Furthermore
such students are encouraged to again avail
themselves of the opportunity to take up this
study and qualify for the credential. The certi-
ficate itself certifies to the fact that the student
has completed the course and is judged com-
petent to service the Ampico, and the manu-
facturer's endorsement of his ability stands him
Names of other player pianos handled
AMERICAN PIANO COMPANY
Service Division
AMPICO-EFFICIENCY REPORT
Names of other reproducer* handled
Stock
Date
No.
Dealer
City
Owner
(s there a repairman to make adjustments
Independent
Address
Employee
Good
Fair
Poor
Studying Ampico
Piano No.
Very Poor
Model
Indifferent
Can handle ordinary adjs.
Yes
No
Name
Player Action
Qiickcring Knabe M. H.
Type
Haines
specimen of this general report on the dealer,
together with the master record card, is repro-
duced herewith.
There is also reproduced another form known
as "instrument efficiency report." This report
is used by the traveling instructor ind covers a
detailed account of the instruments he is called
upon to inspect during his visit to the dealers,
which information in many instances is indica-
tive of the kind of service being rendered by
the dealer. This report even goes so far as to
list the number of Ampico recordings and other
rolls in the owner's library, thus providing in-
formation of direct benefit to the music depart-
ment.
Contact With Dealers
Under the Ampico National Service system
the manufacturer keeps in constant contact with
the dealer. Itineraries are arranged for various
sections of the country which include all dealers
No.
11. & W Franklin
Type of Expression
Fischer
LOUD PEDAL
Type of Pump
General Condition of Mechanism: Good Fur Poor
Last Inspection
Purchase Date
Very Poor
SOFT PEDAL
How many times inspected
Address
General App. of Finish
SERVICE RENDERED BY DEALER
of Hdw.
of Escutcheons
Primary
TRACKING DEVICE
Co-operating and attempting good service
MAIN ACTION
Indifferent
Secodary
No attempt to give local service
No. of Ampicos inspected on floor
ELECTRIC SWITCH
No. of Ampicos inspected in owners' homes
Time given by repairman
Complete
Part time
ELECTRIC MOTOR
REVERSE
PRESSURES: Med. Brill. Sub. T. Sub. B. Tint Int. T. First Int. B.
Found
Set
REPEAT
Why not complete time
No. of Ampico Music Rolls in stock
Instrument Efficiency Report Numbers
TRANSMISSION
REMARKS
SWITCH MECHANISM
Serviceman's General Report
enables him to understand just how each part
operates. The course is developed along lines
that would fit well into the practice in any
school. On a large blackboard sketches of the
various reproducing action parts are drawn by
the instructor and the function of each part and
its relation to the rest of the action is carefully
explained. Then a careful study is made of the
complete instrument. For the student to say
that he understands the problems is not suffi-
cient. He is called upon to make sketches of
the various parts and describe their purposes
and is then given frequent oral examinations
with a written examination at the end of the
course.
Just to prove what the students have learned
the instructor puts the reproducing action out
of commission, changing about the tubes, throw-
ing regulating apparatus out of adjustment,
placing obstructions under valves so they will
AIR MOTOR
Al'TO EXP. CUT-OUT
TUBING
EXPRESSION MECHANISM
PIANO ACTION
CRESCENDOES
An Efficiency Report
in good stead in his relationship with the dealer
and with the piano owner.
That the individual repairmen appreciate the
value of this opportunity to study the repro-
ducing piano is shown by the fact that the regis-
tration for the classes is always heavy and fre-
quently makes necessary two or even three
sessions of the school each day. This was the
case in Philadelphia this month, where three
sessions were required to take care of all the
students, with some of them becoming so inter-
ested that they stayed in the room for at least
two and very often all three of the sessions
with a view to gaining additional knowledge.
Individual Instruction
It is realized, of course, that it is not always
convenient or feasible for the dealer to send
his repairman to even the traveling school
when it is in a distant city, and that until the
school is in his own vicinity he must still take
care of the service work. For that reason the
American Piano Co. still maintains a staff of
traveling instructors to call upon the dealers at
intervals with a view to instructing their serv-
icemen as much as possible, and if necessary
accompany the dealer's man on any service call
Master Service Card
which may require special attention.
This
not function, and in other ways making the affords an opportunity of not only assisting the
action partially or entirely inoperative. After local serviceman to overcome any difficulties
the instructor is through, the students are
which he may be experiencing but to further
called upon to work on the action until it is in instruct him in a practical manner on the
first-class operating shape, thus gaining prac- mechanism generally.
tical experience in testing out the different
A detailed report is made of each service visit
parts to find just where the difficulty exists.
to the dvaler and these reports serve as a per-
As an incentive to the students to encourage manent record to the manufacturer of ju*t what
them to put forth their best efforts and to study
the dealer is doing to handle the service prob-
seriously, the school offers a certificate to those
lem and what progress he is making from time
who pass the final examinations in a satisfac-
to time. It is also noted on these various re-
tory manner. That the requirements are rigid
ports the number of instruments the dealer has
is indicated by the fact that between 30 and 40 in stock at the time service is rendered. A
ACFIIMMCN
ftCHVlCC C « l l *
•ll-i-l
rvMCMMD
MM

...€".
•».LO.l.
MCOIWtNG*
Number of Ampico Rolls in Library of Owner
Number of Other Rolls
Condition of Rolls from a Pitying Standpoint
HAVE YOU PUMPED OUT TRACKER BAR
IS INSTRUMENT PLAYING TO YOUR SATISFACTION
REMARKS
Signed
Reverse Side
in a particular territory and a schedule is
assigned for the guidance of the traveling in-
structors. Preceding the service visit, a form
letter is .sent to the dealer notifying him that
an inspector will call upon him and outlining
the purpose for which this service visit has
been arranged. Subsequent to this the traveling
instructor sends a postcard advising the dealer
just what day he will call so that the local
serviceman's time can be placed at his com-
plete disposal for instructions.
Work With Dealers
In previous articles it has been explained
how efficient service can be operated and main-
tained and the Ampico Corp. also takes this
matter up at length with its various dealers so
that the dealers may line up some plan to meet
their particular requirements.
Following the visit of the traveling repair
expert the dealer receives a questionnaire read-
ing as follows:
"You will appreciate it is our desire that you
derive every possible benefit from our periodical
service visits, and with this in mind we would
ask you to kindly report to us at your earliest
convenience on the following:
"Has your repairman benefited by our serv-
iceman's recent visit?
(Continued on page 11)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
NOVEMBER 28,
1925
THE
MUSIC
TRADE
REVIEW
The Fight for the Instalment Dollar
in Selling the Player-Piano
Growth of This Method of Merchandising Has Effectually Killed the Sales Argument Based on Terms or
the Partial Payment Plan—Vogue of Instalment Selling in All Lines of Merchandise Means That
15 the Player-Piano Must Necessarily Be Sold for Exactly What It Will Give
I
T is always the part of wisdom to take stock direction. It is evident that the modern wage
or salary earner is in danger of having his
periodically of one's position, and to find
whole income always mortgaged in advance and
out, so far as may be possible, just where
himself constantly a slave to the contracts he
one's business stands in the great national
himself has made.
market. Commerce after all consists in compe-
tition, and if not in competition among the
Now, the question whether this tendency is
various makers of one article, then among the
good or bad, cannot be settled by any dogmatic
multitude of articles which arc offered for the
statement, and it is enough to point out that it
inspection and the approval of the buying pub- is one of those things which are good enough so
lic. It must be obvious that the buying public long as they are not overdone. That it can be
at the best can be no larger in numbers than
overdone is unquestionable and piano men may
the adult population of the country; and in
well ask whether the tendency to extend it
practice it is probably safe to say that the into what may be called not only the non-essen-
number of persons contained altogether in that tial but the trivial, is not altogether too strong.
definition does not exceed a number equal to On the other hand, when we confine ourselves
the number of families. However we may put
to the simplest facts and avoid all moralizing
it, the fact remains that the term "buying we are still compelled to confess that the posi-
public" is not indefinitely elastic, but does cor- tion of the piano as the prime and special
respond to a quantity large but limited.
instalment merchandise is forever gone, and
that henceforth piano merchandising must be
In precisely the same way we must consider
carried on with this fact in mind.
that the term "buying public" has to be classi-
fied under many divisions, according to pur-
The point is that to-day the purchase of a
chasing power. The income tax returns, for piano, or player-piano still more, has to be made
instance, give us a very fair idea of the dis- by the man or woman who already is buying,
tribution of income in the United States, and or certainly is being solicited to buy, a motor
more detailed studies have been made, as by the car or a fur coat, or a house and lot, or some
National Bureau for Economic Research in its bonds, or a gold watch, on similar terms. When
volumes entitled "Income in the United States." to this fact we add the other obvious fact that
Through sources of information like these it - is all this emphasis on the pure luxury and show
possible to attain to something like a fair idea of life, as evidenced by the incredibly wealthy
of the numbers of persons financially able to appearance of the street crowds in any city, not
purchase any given commodity, from fancy
to mention the temptation to spend all spare
groceries to strings of real pearls, and from time out of doors in a showy looking car, bears
fishing poles to steam yachts.
hard against the sales of an expensive musical
instrument, we have to admit that our merchan-
] imits of Statistical Guides
Of course, exact calculation should never be dising problem has become decidedly compli-
cated.
attempted from any basis of statistics regarding
income, for 'figures are inelastic and often mis-
Terms No Longer Compelling
leading. On the other hand, it is perfectly
Suppose that we think for a moment specifi-
proper to use figures relating to income and
cally about the relation of these disclosed facts
purchasing power, in order to check by them to the sale of the player-piano and reproducing
our other information as to the state of the piano. Speaking broadly, it must be evident
market.
that the mere offer of prices and terms cannot
And whtn we do attempt to combine all possibly keep the market in healthy condition,
sources of available information we find some for precisely the same process is going on
very interesting facts emerging. In the first among the other offerings, many of which ap-
peal more immediately to the vulgar mind. It
place it becomes evident that during the last
twenty years there has steadily been going on is evident, therefore, that player-piano merchan-
dising, to take this one branch of the piano
a movement which now threatens to destroy
industry by itself, simply must be rebuilt upon
itself, and which is having a remarkable effect
upon the sale of all types of piano. Twenty .a different plan and from a new foundation, see-
ing that it can no longer be founded mainly
years ago virtually only two lines of business
went in for instalment selling. These were re- upon the fact of its being purchasable on time.
spectively the furniture and the piano lines. The "Terms" no longer, of themselves, furnish com-
instalment dollar, or that fraction of an average pelling arguments. When a man has the choice
income which could be mortgaged, had to re- of buying a motor car, a player-piano, or a fur
spond only to two appeals. When it was a case coat for his wife, all on the instalment plan, and
when he can get the first and third of these
indeed of buying either a piano or a flat full of
furniture, the deal usually represented the only together (as he can if he will take a low-priced
out and out instalment contract carried in that car) for little more than the price of a fine
family, and in most cases no new contract would reproducing piano, which will he choose?
be made until the first one had been carried Terms, let us repeat, are no longer of them-
selves a compelling argument. "Terms," which
out successfully.
once were the almost exclusive property of the
Chasing the Instalment Dollar
piano merchant, are to-day almost common
As things stand to-day, however, we find that
there has grown up a competition for the cap- property of the whole retail business.
ture of the instalment dollar which is simply
We are thus driven back upon a principle of
appalling in its sharpness and assiduity. To-day selling less meretricious but vastly sounder.
a father of a family finds that automobiles, Hereafter the player-piano must be sold by
clothing, houses., land, stocks and bonds, jew- demonstration of its ability to produce for its
elry and books are freely offered by the most owner, and its owner's family, interesting enter-
reputable makers upon the instalment plan. tainment in the form of music. Elementary as
Probably nine automobiles out of every ten are this sounds, it is needful to emphasize it. And,
thus sold, and in the other lines mentioned the
of course, if this is to be done, the trade will
proportions are constantly veering in the same
have to make up its mind to take a definite
part in "Making America Musical." If that fine
phrase means anything at all, it means teaching
the people, beginning with the children, to listen
to music and to want to make it. The player-
piano of the straight pedal type is a perfect
maker of music for the amateur music lover.
No instrument ever made even approaches it
fo,- efficiency and ability to impart amusement,
instruction and refined pleasure. But when not
one present owner in a hundred knows how to
play the instrument decently how can one ex-
pert to build up a big sales volume?
Old Stuff, But—
This is "old stuff," of course, old-fashioned
stuff far below the minds of our bright trade
manipulators; but it happens to be founded on
fact and truth. Not until this, its foundation,
is recognized and accepted by the trade will
prosperity perch upon our banners. We have
simply got to sell the American people again
on playing the player-piano if we want to keep
the player-piano alive. And if we wish to keep
the reproducing piano going on in prosperity
wo have to sell the American people again on
the pleasure of listening to fine music . .
in the home.
It is a real problem, but it will never be con-
quered until it has been faced; and the first
result of facing it fairly will be to disclose the
truth that the old position of the piano trade in
relation to sales power, based upon its instal-
ment feature no longer remains undisputed.
Hahne & Go. Music
Department Enlarged
Entire Space Has Been Altered—Manager A.
G. Love Adds New Members to Selling Staff
The piano department of Hahnc & Co., New-
ark, N. J., situated on the second floor of that
large department store, is being enlarged this
week and the quarters are being thoroughly ren-
ovated. The row of demonstration booths ex-
tending perpendicularly from the Halsey street
end of the store has been converted for the dis-
play of player-pianos and reproducers, having
previously bron used by the talking machine
and record department. The latter will be
placed in the open space near the Halsey street
wall and the radio department will be moved
into an enclosed space.
A. G. Love, who succeeded W. O. Black as
manager of the piano department of the store a
few months ago, reports an excellent condition
of trade this Fall. In addition to appointing W.
T. Hahneman as assistant manager of the de-
partment, Mr. Love has added F. Wagner, for-
merly with the Lautcr Co., and C. Acker, pre-
viously with Jacob Doll & Sons, to the staff.
Knabe for Ohio Armory
YOCNGSTOWN, O., November 24.—The beautiful
now State Armory at Youngstown, dedicated
w'th music, pomp and ceremony this week, se-
lected a Knabe grand piano, which was sold to
directors of the local company by the Yahrling-
Rayner Co., this city.
Consult the Universal Want Directory of
The Review. In it advertsements are inserted
free of charge for men who desire positions.

Download Page 4: PDF File | Image

Download Page 5 PDF File | Image

Future scanning projects are planned by the International Arcade Museum Library (IAML).

Pro Tip: You can flip pages on the issue easily by using the left and right arrow keys on your keyboard.