Music Trade Review

Issue: 1925 Vol. 81 N. 18

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW
OCTOBER 31,
1925
Player-Piano Is in Dominant Demand in Foreign Colonies—(Continued from page 3)
"Usually a-great deal of demonstrating has We also use the direct personal letter appeal
to be done. What I mean by this is that yon as well as foreign newspapers and have six
have to demonstrate the instrument, perhaps salesmen at work on the outside. This is a
first to the wife, then to the husband, and, in shopping district and we also receive a good
many instances, to the children, who have much share of transient trade. We have a few sales-
to say in purchasing an instrument. While you men who can speak foreign languages but it is
do not have to give a long selling talk on the not necessary to employ foreign-speaking sales-
various features of the instrument, the greatest men. What the trade is interested in is price
amount of time is taken up in trying to impress and terms, and if the sale is handled carefully it
the customer with the value by the tone, which can be made without the aid of an interpreter.
he is usually unable to judge himself, and the Occasionally we find that it comes in handy
excellent veneer and finish of the wood.
to have one of our men help us out when we
"I can recall a sale made a few days ago when get in a pinch. But I should say not one sale
a widow came in to purchase a player. After in thirty needs the aid of our foreign salesmen.
"There is one point though which we all
going over the details with her she promised
me to bring in her two daughters the next day, adhere to in catering to the different classes,
which she did, and again the demonstration was and that is to play the foreigner's own music.
made. However, there was some disagreement If it is a-n Italian, play one of the Italian favor-
among the family in regard to the size of the ites, and so on.
piano and two more children were brought into
"I believe the peculiarities of the foreign cus-
the store for consultation and further argument. tomer are innumerable. Where we are dealing
It so happened that there were six children with the younger Americanized element, though
altogether and the others had to see the instru- these are not so evident, it seems one always
ment before the purchase was made. As they has to be on guard for fear of losing a prospect
had to work during the day they came in the through the incorrect treatment. One of the
next evening. The sale was closed after a happy outstanding characteristics of our trade is the
medium between the bulky size and the smaller great demand for large instruments. But they
design was struck. The older people, or the for- must necessarily have quality as well as quan-
eign-born, cling to massiveness, while the tity so far as case work and tone are concerned.
younger children desire the smaller style.
"A number of oddities enter into the terms.
"On account of necessary sanction by the For instance, invariably the foreigner insists in
whole family of a purchase we have to keep getting the smallest terms for the first year, but
our store open three evenings a week, Tuesdays, doubles the terms the second year and will often
Thursdays and Saturdays. This is customary pay out quickly after he assures himself that
with the other merchants along the street and his dealings have been satisfactory, although
we give a guarantee with every instrument and
brings some very good business.
"This is especially noticeable in the roll continually point to this fact which he always
department. On account of the different na- likes.
tionalities it is necessary that all foreign rolls
Delinquent Accounts
be carried, as well as a good stock of American
"Of course, we have the usual trouble with
and popular numbers. Included with each sale delinquent accounts, but they do not run over
we give $10 worth of rolls and have several several months, although it usually takes a good
clerks who can speak foreign languages and can deal of strategy to get them up to date at times.
promote the department by appealing to the mu- But, as a whole, we have few accounts that are
sical tastes of the various nationalities."
long overdue. As long as the people are work-
Dealings of Werner Piano Co.
ing they usually pay regularly, but as soon as
Alex Stinson, head of the Werner Piano Co., the mill or factory is closed down the payments
has been doing business for sixteen years at immediately stop, although they might have
1325 Milwaukee avenue and in that time has plenty of money in the bank. It seems to be a
gained a real knowledge of the fourteen differ- fear or custom, at least it is a real peculiarity,
ent nationalities found in this locality, with the because as soon as the work opens up again
greater percentage of Polish trade. Mr. Stinson they will go and draw the money out of the
has made a thorough study of these people and bank and make up the back payments.
his daily experience gives him a good knowl-
"In instances like this threats of lawsuits
edge of the best methods of doing business with mean nothing, and a hard-boiled letter or a form
this class of trade.
credit letter will get you into more trouble than
"We consider this type of trade excellent," if you had not written at all. A kind letter
says Mr. Stinson, "but it has to be handled appealing to his sympathy usually accomplishes
carefully or a permanent business cannot be the work. We will tell them that we do not
built up. Approximately 90 per cent of our for- care to cause any annoyance to them and ask
eign trade knows absolutely nothing about the party to call at the office and talk the
' names or particular features of the instruments, thing over. Here the problem lies in selling
and a line of discussion along these lines means them over, and we know that if they are out
nothing to the foreigner. What he is inter- of work we will get our money the next month,
ested in primarily is price, terms and guarantee. or if they get work the following day the pay-
"Eighty per cent of the business is player- ments usually follow like clockwork.
piano, with the average price around $625. The
"There are a number of cases, however, when
terms are $100 down and the payments run from payments fall behind for some other reason or
a minimum of $15 to a maximum of $40 a carelessness. For example, a lady came in the
month. Our reproducing grand business is in- store yesterday. I knew that she was behind
creasing steadily and this business now amounts in her payments and had already made up my
to 8 per cent, with an' average price of $1,650. mind how I was going to handle her. She
The straight grand is next with an average price greeted me all smiles and asked how my health
of $850, with the straight upright running the was. I looked up from the desk and cordially
lowest per cent in sales as well as average price,' greeted her, but was careful not to smile. She
the latter amounting to about $375. The non- said she had come in to pay $12 on her account,
salability of the straight piano has necessarily and knowing that she owed $12 more for July's
reduced the price and terms and they are now payment, I told her that this would be credited
much lower than they ever have been.
to the August payment.
"Immediately her attitude changed and she
"Having been established so many years in
this neighborhood and sold so many foreign said that she had paid in August, so I then had
customers we work with good results among to point carefully out that this payment went
our previous purchasers for prospective buyers. to the July credit as this was the month she had
Highest
Quality
T
ONKRENCH
missed. She insisted that she couldn't under-
stand our way of figuring, although I knew very
well that she did and was simply feigning igno-
rance to see if she could get by without paying
regularly. I was careful though to convey that
I appreciated her ignorance, but firmly went
to the point and asked her how she paid her
gas bill, telephone bill or bills for other articles
which she had bought on time. I pointed out
that we were not as severe in our dealings as
many other institutions, for we extended her
a month's grace, whereas if she didn't pay her
gas bill it would be shut off and if she neglected
her telephone bill there would be an additional
charge of $2 to have it connected again after it
was disconnected.
The Proper Attitude
"After some more firm reasoning I received
the payment for the three months, and she then
told me that she had a prospect for a player-
piano. Now, you see why I took the attitude
I did in greeting her. If I had smiled back
pleasantly she would have probably expected
me to let her payments continue to lag, whereas
she respected our policy of fair dealing and be-
came a good friend. In fact, if I had smiled
and then told her the payment was for the other
month she would probably have walked out of
the store and mailed me a money order instead
of coming in and paying it as we like to have
them do.
"Before she left I asked her to go and pick
out a music roll. They all like to receive a
little present if they do anything unusual in
making up payments, etc., even though it is a
bottle of polish or a pencil, and as we are
always up on our toes in handling them we
apply this rule very often, as well as others too
numerous to enumerate."
Crown Samples Bring
Reorders From Dealers
Louisville Piano Manufacturer Reports Good
Return From First Orders Placed With the
House
LOUISVILLE, KY., October 25.—Many dealers are
visiting the Crown piano plant here, and orders
already on hand are highly satisfactory to the
management. The significant feature is the
large percentage of reorders from dealers who
have had samples of the new line of Crown
pianos and players, showing general appreciation
of the merit of these instruments. H. McKim,
of Winchester, Ky., has taken on the entire
Crown piano line and Adler-Royal phonographs
as well. Phil Lehmann, of St. Louis, was one of
last week's visitors.
One of the Crown travelers, R. J. McCloy,
came back after a successful trip in North Caro-
lina, and Dan Pagenta, Chicago representative,
who exhibited the line at the Rockford conven-
tion, has since made a short journey through
part of his territory with good results. Presi-
dent N. P. Bloom and Sales Manager McCon-
ville are particularly pleased with the comments
of the dealers who have had Crown samples, as
they show that the new styles have hit the
mark.
Suffer Damage by Fire
COLUMBIA, MO., October 26.—A fire, confined to
the basement of the Taylor Music Co. store, at
Ninth and Cherry streets, recently damaged
part of this establishment's stock of talking
machines, radio and sheet music. It is thought
that'the blaze was started by a short circuit in
the wiring in the basement. A good share of
the stock was insured.
Highest
Quality
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
OCTOBER 31, 1925
THE
MUSIC TRADE
REVIEW
The Player-Piano Must Be Resold
Upon Its Musical Capabilities
Its Sales Depend Primarily Upon How Far the Customers for This Instrument Can Be Convinced That
They Can Learn, Easily and Quickly, to Play It With Interest and Increasing Pleasure—A Return
to First Principles of Player Merchandising Is a Necessity to the Industry
T appears that not alone we of the American
music industries are having cause to wonder
whether we are holding our own. There
has been running recently in one of the most
influential of London weeklies, the famous Spec-
tator, a correspondence on "The Alleged De-
cline of the Piano." The writers of the letters are
mostly musicians—women who have studied the
piano, amateur music lovers, and so on. They
generally agree that the piano, as viewed from
the standpoint of the listener to music and not
of the trade, appears to be less cultivated than
it used to be; and they take upon themselves to
advance various reasons for this condition of
affairs. Most of them seem to feel that the
present generation will not concern itself with
what it does not care for, so that, since parents
(even British parents) can no longer compel
their children to do anything they do not want
to do, there are fewer murderers of piano music
in the shape of unmusical girls who have had
to get up the accomplishment of key-strumming
by virtue of spending one or two hours daily
upon a piano stool at scales and exercises.
On the other hand, it seems to be pretty gen-
erally felt that such a change is all to the good,
and that the radio, the phonograph and the
player-piano have made many thousands inter-
ested in music who otherwise would have been
mere philistines.
I
In a word, our British cousins have the same
problem to deal with as bothers us. They have,
in fact, to deal with the problem of the change
of public view. To-day the piano is no longer
a piece of furniture, to be bought by everybody
for show, for pretense or for social prestige.
To-day the automobile has taken its place in
the family scheme as the one big costly thing
to be had at all costs.
This is the point which all of us must realize;
and it is a point which has its reference as
well to the player-piano or the reproducing
piano.
Why Piano Production Was Large
Twenty years ago, let us not forget, piano
production was what it was very largely because
the pride of the average father of a family was
directed towards the idea of a piano in the home
as a mark of social standing. To say that the
American people were more musical in those
days is to talk nonsense, as any dealer, and es-
pecially any tuner, who actually dealt with the
piano buying and owning public in those days
will cheerfully testify. The public was less
rather than more musical in those days, and
even in the midst of the dance mania and the
jazz insanity evidences of to-day's superiority
are to be seen on all sides. What is not so
often realized is that neither to-day nor twenty
years ago has music been rightly brought to the
great masses. Not one person in a hundred
ever hears the great symphony orchestras or
the opera. The remaining ninety-nine go unfed
of good music, with a thousand other pleasures
and distractions beckoning to them constantly.
No wonder, then,"that when the piano has to
stand on its merits its sales begin to show a
falling off.
An Unsound Assumption
Parallel considerations apply to the player-
piano and the reproducing piano. It is too
often assumed that the reproducing piano, for
instance, must win its way by virtue of its own
performance, that its own music making will
sell it. But is this true, when we consider that
we have neglected musical education and
allowed our children so much to grow up with-
out it? Does not even the reproducing piano
require a certain slight, but definite, ground of
music appreciation, to make it successful? And
is not the field which, by reason of this fact
and of its cost, it can be safely calculated to
hold a limited field, limited so definitely that
its constant can be almost exactly computed?
A World-wide Condition
Now, the remedy for these conditions is to
be seen indicated, albeit vaguely, in the British
correspondence which has just been mentioned.
The condition is world wide. There are motor
cars, athletics, dancing, arid a vastly greater
desire and ability to spend money on pleasures,
all existing to an extent which would have
seemed almost inconceivable two decades since.
The remedy then is to be seen in only one
direction; in creating a demand for that which
the piano and the player-piano exist to give.
That is the fact, that we must to-day sell the
piano and the player-piano upon their merits,
upon what they will do. And that means that
we must put upon our merchandising program
the large, the lengthy and the difficult task of
doing our part to help the people recapture
their interest in music.
It is not that there is no love for music
among the people. On the contrary, every at-
tempt ever made anywhere in this country to
give the people good music has been rewarded;
even if often enough there has been no money
in the enterprise. One only has to watch the
crowds gathered around the band stands in
Central Park, New York, the lines waiting for
the opening of the gallery doors at Orchestra
Hall in Chicago on popular orchestra nights,
the crowds who flock to the open-air munici-
pal opera in St. Louis, the thousands who filled
the Hollywood Bowl day after day to hear Sir
Henry Wood conduct the Los Angeles Sym-
phony Orchestra this Summer, to see that the
American people respond to music. It is not
for want of a latent normal love for the tone art
among the masses that the piano industries find
themselves wondering why they do not sell
more pianos and player-pianos. It is for want
of a definite emphasis placed upon that latent
feeling, for want of the music itself in quantity
and quality sufficient, for want of a musical at-
mosphere. That is the trouble, and it is a
trouble that reaches right down to the very
roots of things. Bargain offers, special sales
and clap-trap of that sort will never reach the
deep-seated causes here described. The music
industries, if they are to continue to flourish,
.must take their share in producing a musical
atmosphere throughout this land.
If this be true (and it is true), then how do
the facts touch the question of selling player-
pianos ?
One Answer Only
As regards the foot player, there is one and
one only answer to make. The foot player will
sell to-day only upon its merits. It will sell
just in so far as prospective purchasers can be
convinced that they can learn easily and
quickly to play it with interest and increasing
pleasure. What sells the golf idea to the elderly
business man? The belief, in fact, the convic-
tion, that he can learn to play it well enough
to give him pleasure. His talk may be about
the exercise he gets, but men will not tramp
for miles every day over the hills and dales
of the links if they have no belief in their
ability to play pretty well. It is the sense of
accomplishing something which sells golf; it is
the same sense which alone can sell the player-
piano.
It is time to be done with the pestiferous
idea that a player-piano possesses any magic
virfue of its own which makes it intensely,
irresistibly attractive to persons who have no
interest in music. Obviously such a belief un-
derlies the whole principle of bargain selling,
for a bargain is only offered on something
which is generally considered desirable, but
which for some temporary reason is selling
slowly. The player-piano has no inherent virtue
of its own, it can only be sold on its merits,
and the bargain offer is an offer appealing to
everything else than those merits. Which is
one of several reasons why bargain sales do
not make profits for dealers.
Old-fashioned Doctrine
What is the remedy? As for the player-piano,
the remedy is to apply the idea of a musical
atmosphere to the particular case this instru-
ment presents. Is that clear? Then, if it is not,
here is the whole thing in a single sentence:
Go back to demonstrating, public and private;
demonstrate, play, teach playing; demonstrate,
play and teach!
It is the old doctrine which for long has
been very unfashionable. But it happens to be
true doctrine and when the retail trade learns
that this is so, and condescends to go back to it,
sales will look up.
There is nothing about this of patent panacea
or smart scheming or making deals or being
clever. It is simply common sense, hard work,
less of being an executive and more of being a
sincere, intelligent salesman, believing in what
he has to sell and translating his belief into
fact.
Ghickering Grand for
New Louisville Hotel
Special Instrument in Ivory Finish, as Well as
One in Mahogany, Together With Marshall &
Wendell Upright, Placed in Kentucky Hotel
LOUISVILLE, KY., October 26.—The piano depart-
ment of the Stewart Drygoods Co. has received
an order from the new Kentucky Hotel for a
Chickering grand, specially decorated in old
ivory, which when completed will be installed in
the hotel for use by the Royal Peacock Orches-
tra. Another Chickering grand, mahogany, has
been installed in the ballroom of the hotel and
a Marshall & Wendell upright has been placed
on the mezzanine floor.
Starr Nashville Alterations
NASHVILLE, TENN., October 26.—Alterations and
improvements on the four-story building of the
Starr Piano Co., 240 Fifth avenue, North, will
include the addition of two more stories, which
will be utilized as studios for music teachers.
Part of the ground floor will be leased to an-
other concern, and improvements will be made
on the retail store. R. K. Woodruff, manager
of the Starr Piano Co. Sales Corp., has an-
nounced that in the future the wholesale busi-
ness will be handled directly from the factory.

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