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THE
VOL. LXXXI. No. 16
REVIEW
Published Every Satwday. Edward Lyman Bill, Inc., 383 Madison Ave., New York, N. Y. Oct. 17, 1925 »*"*£ >( g«g»; |° e a c r e n U
Proper Service an Outstanding Factor
in Reproducing Selling
The Results Which Have Been Achieved by the American Piano Co. in Its Service Department Covering
the Metropolitan District—14,000 Reproducing Pianos Taken Care of Regularly by an Outside
Force Totalling Forty Men—Organization and Management of This Big Department
courage to support the move and to the organ-
to the service staff, and not left to the option
AINTAINING contact with approx-
ization of workers which has carried out the of the purchaser who receives his six visits the
imately 14,000 owners of reproducing
first year without further ado. It means that
and player-pianos, and as many more details so efficiently.
At the present time this service department
the instrument is kept in perfect playing con-
owners of straight pianos, servicing close to
dition, and thus be-
10,000 of those instru-
come a direct adver-
ments each year with
Repairs
tisement leading to
an outside force of
Date
s?
the sale of other in-
Leakage
forty men, and .>till
M > O
X Z G
struments of the same
making a substantial
2 O so
Adj. Valves
type.
profit on the year's
work, is a unique rec-
At the end of the
Adj. Mech.
ord in the piano in-
first year, and when
dustry.
the service man
5-. a
Tempo
L. M.
Pressures T
makes his last reg-
To the a v e r a g e
i: ss UJ
Clean & Lub.
ular visit, he brings
dealer who still in-
to the owner's atten-
sists on holding to
Dirt
tion the question of
the old-fashioned idea
Exchanged
renewing the service
that the service de-
M * o n
contract for the fol-
partment is a liability,
Piano Work
lowing year.
It is
and under any con-
o»3
pointed out that the
sideration is a nuis-
Mat. & Shop Work
contract with the pur-
ance, this record will
Cost
chaser calls for those
be regarded as a
Remarks
same six visits an-
choice bit of fiction.
nually, w i t h s u c h
And, yet, that is what
other emergency calls
the service depart-
en _i
as may be requested.
ment of the American
BS
Tijil
Tint
Hiui T
e 3
Through careful cal-
Piano Co., under the
From
To
Name
culation it is found
direction of Edwin S.
that
the annual charge
Werolin, is doing and
From
Name
can be made to cover
has been doing.
minor replacements,
When, too, it is stated
To
such as valves, tubes,
that this record has
^
Collected
By
PLEASE SIGN HERE IF
switches, etc., should
been established after
SATISFACTORY
t li e y b e necessary.
only three years of
Furthermore, in the
intensive work car-
event t h e o w n e r
ried on intelligently,
Tuners' Service Order and Report Which Covers All Calls
it but seems the more surprising. The inter-
directly handles the work of three main ware- moves from one location to another, where the
rooms, as well as the work of fourteen sub- house current changes from AC to DC, or vice
esting fact, too, is that the system which has
dealers—in
all, seventeen stores. The first move versa, the necessary change in the motor is
made possible these results in the metropolitan
district of New York and the sections imme- was to inaugurate a plan whereby a certain made without additional charge as a part of
the contract. This change under ordinary cir-
portion of the price of each instrument sold in
diately adjacent thereto, can be adopted with
the metropolitan district is turned over to the cumstances would cost approximately $50.
equal, success, though in a smaller way, by the
The charges made for annual service under
dealer who is really interested in making his service department to cover servicing charges
for the first year, which means that the cus- contract are distinctly moderate, yet by careful
service department a paying proposition, not
alone for such profit as may accrue directly tomer will be visited six times during that pe- calculation they arc found to cover the cost of
through the department, but for the tremendous riod by a competent service man who inspects the service adequately and leave a little mar-
the instrument and sees that it is in proper con- gin. For service within the city limits the
volume of good will and new business that
dition. Any demands for special service or charge is $35 for uprights and $40 for grands,
proper service develops.
Full credit is due to the American Piano Co. adjustments during the first year are also met and in the suburbs $45 for uprights and $50
for grands.
for the vision that made possible this shining promptly and without additional charge.
These contract charges have been determined
The result of this system is that the burden
mark of service. Credit also must be given to
(Continued on page 4)
those officials of the company who had the of service is shifted from the warerooms staff
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