Music Trade Review

Issue: 1925 Vol. 81 N. 14

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MUSIC TRADE
REVIEW
OCTOUKK .*>,
Music Dealers' Instalment Sales and Their Collection Problems—(Continued from page 3)
January. In February there is a decline in col-
lections, to rise again in March, but not as high
as in January. There is another upward trend
in May, after the April decline. The upward
May tendency is absent in the case of instal-
ment collections. The instalment collections
show more or less consistent depression during
the Summer months. The regular charge ac-
count collections do not begin the Summer
slump until June and July. Both the charge
and instalment collections reach the Fall peak
in October, growing several points to Novem-
ber. In 1923 the peak was reached in January,
while in 1924 December collections slumped
somewhat. On the other hand, during the same
year the instalment collections slumped in
November and reached the high point in Decem-
ber.
Now compare the collections of the music
store with those reported by the sixteen retail
stores in the same city. You will notice a
remarkabe similarity of trend. January is a big
collection month for all retail stores, including
the music store. February, March and April are
the low months for the sixteen retail stores,
but March is a uniformly high month for
the music store's collections. May is a good
collection month for all types of stores, and so
is July. August sees a depression everywhere;
it is the vacation month. September marks the
beginning of the Fall rise, and October is the
high month for all stores, both the retail and
music stores. However, in December there is
less uniformity. The sixteen retail stores main-
tain similar collection turnover in January and
December. The music store reports December
collections anywhere from 4 to 13 points.
Music Collections Compared With Other Stores
Study of the collection percentages reported
by the sixteen Denver retail stores reveals the
the following: The six department stores re-
port an average monthly collection of 39.17 per
cent. The music store's monthly average during
1923 was 40.6 per cent during 1924, an average
of 38.9 per cent. The five clothing stores re-
ported a monthly average of 44.1 per cent,
while the ready-to-wear store reported a
monthly average of 44 per cent. Two shoe
stores reported a monthly average of 52.25 per
cent, and the jewelry store, 60.22 per cent. Thus,
you see, the music store's charge account col-
lections rank pretty close to the department
store collections. The reason for the high aver-
age in case of the shoe stores is self-evident:
the comparatively small amounts charged on
shoe purchases and the lack of repeat business,
as compared with other classes of stores. The
jewelry store reports the highest collection per-
centages, because all of its business is done on
the thirty-day and cash basis, the less desirable
jewelry customers purchasing at the regular in-
stalment houses. In the case of the music house,
its charge business on the thirty-day basis is
only a small percentage, as compared to the
long-time instalment payments.
Music Instalment Collections
Note the monthly collections of instalment
sales. The average reported by this music house
is 6.9 per cent a month. This is representative
of long-time payments characteristic of music
instalment sales. The writer has had access to
figures on instalment sale collections reported
by furniture instalment houses, these showing
higher averages than that reported by this music
house. But they forget to mention that their
terms are much shorter than those extended by
the music house. Furthermore, they are in the
habit of figuring cash received on conditional
sales, while this music house never takes into
consideration conditional sales when computing
the collection turnover.
There is only one basis for estimating
whether you are getting the right sort of collec-
tions on instalment sales, and that is to take
Highest
Quality
into consideration the terms of sale. Thus, if
an account runs twelve months, you can readily
see that the monthly payment of the account
will be 8.33 per cent of the total amount; if it
runs only six months, the monthly collection
will be 16.66 per cent. But, of course, some
people will not pay on time, delaying payments
one or more months, while others will pay up
their accounts ahead of time.
H. O. Wrenn, credit manager of the Union
Outfitting Co., of Omaha, Neb., an instalment
house, is a good authority on this subject. Mr.
Wrenn is a director of the Retail Credit Men's
National Association, and his concern sells
radios and other musical instruments on the in-
stalment basis. Recently Mr. Wrenn gave the
writer the following table of collection expecta-
tions on instalment accounts:
Collections Vary With Instalment Terms
On instalment accounts running between five
and six months, Mr. Wrenn said, you can expect
between 22 per cent and 26 per cent monthly
collections.
On straight six months' accounts you can ex-
pect 25 per cent.
On instalment accounts running one year, an-
ticipate 12 per cent.
On instalment accounts running a year and ;i
half, expect between 9 per cent and 10 per cent.
On instalment accounts running over the year
and a half period, expect 8 per cent collections.
The writer has had the opportunity to study
the collection figures of many retail stores and
he has come to conclude these two important
principles:
1. If you concentrate on collections before the
Summer you will not only increase your collec-
tions then, but the Summer collections will also
show an increase.
2. A newly established retail store is apt to
report higher collection percentages, because
new customers are generally prompt with their
payments. But as the store grows old'jr, and it
has on its books customers who have dealt with
it for some time, the tendency will be for lower
collections. The old customer is the one who
takes every advantage to delay payment, and
the older store shows a tendency to overlook
such delinquencies on the part of the customer.
(All Rights Reserved.)
Lechner & Schoenberger Co. Makes
Special Exhibit and Drive on Grands
Large Line of Well-known Instruments Shown by Pittsburgh House—W. F. Frederick Co. Form-
ing Amateur Orchestra—Ambridge, Pa., Music Store Purchased by Wm, E. Mathies
PITTSBURGH, PA., September 28.—The
Lechner & Schoenberger Co. featured a
special exhibit and sale of grand pianos "for the
October brides and Christmas time." In the dis-
play rooms of the firm the following instru-
ments were on display: Chickering, Kranich &
Bach, Conover, Cable, Brewster and Premier.
The display was in keeping with the high stand-
ard always maintained by the firm and was
visited by a large number of prospective pur-
chasers.
At Kaufmann's (The Big Store) a special dis-
play of the Mehlin pianos was made in the piano
department of the firm. Sales, it was stated,
were showing quite an improvement.
The W. F. Frederick Piano Co. is forming
a new amateur orchestra, the first unit of which
is rapidly filling. Boys and girls between the
ages of 8 and 21 years are eligible for member-
ship in the orchestra. Members can use their
own instruments and beginners who have no
instruments will be furnished the same free of
charge for use in practice by the firm.
W. J. Mullan, who for a number of years has
conducted a music store at 576 Merchant street,
Ambridge, Pa., has sold the business to Wm. E.
Mathies, who took possession on Monday last.
Mr. Mullan will continue to operate his store in
Sewickley.
A Duo-Art Recital was given in the Penn
Harris Hotel, Altoona, Pa., through the cour-
tesy of F. A. Winter & Son, Steinway dealers.
The recital was under the auspices of the Al-
toona Music Club and attracted a large number
of music lovers, who were highly pleased at the
notable program rendered by means of the Duo-
Art.
Sunday, October 4, will mark the beginning of
the thirty-seventh season of free organ recitals
in Carnegie Hall, Northside. For Dr. Caspar P.
Koch, the city organist, it will be the twenty-
second season. The series sets a record for free
municipal organ recitals in America. As has
been the custom heretofore, the organist will be
assisted by vocal and instrumental soloists, to
widen the scope of the programs. With the
splendid new organ, it will now be possible to
present many large works that could not be
given on the old instrument. Among these will
be a number of compositions transcribed by Dr.
Koch for the new organ, of which much is
expected.
Fred'k T. Steinway Returns
From Visit to Alaska
visited a number of times, Mr. Steinway, who
was accompanied by Mrs. Steinway, their
daughter, and Mrs. Steinway's brother, Dr.
Cassabeer, stopped off at the various large cen-
ters where he called upon his friends among the
Steinway representatives in those sections of the
country.
The return trip was made by way of the
Canadian Rockies, visiting Lake Louise and
Banff, where the party spent two weeks. Mr.
Steinway declared that he received much physi-
cal benefit from the tour which covered a period
of three months.
President of Steinway & Sons With His Family
and Doctor Cassabeer Enjoy a Three Months'
Vacation Tour
Frederick T. Steinway, president of Steinway
& Sons, returned on Monday of this week from
an extended vacation trip which took him to
Alaska and into the interior of that country as
far as White Pass. It was Mr. Steinway's first
trip to Alaska, and although he was interested
in the country he said that conditions were such
that it would probably be at least 50 years be-
fore it could be regarded seriously from a busi-
ness angle. Some few pianos were on displays
in the stores, but local merchants make a prac-
tice of acting more or less as brokers, securing
the instruments from the United States on
special order.
On the way to the Pacific Coast, which he has
To Use The Steinway
Among the artists who will be beard on the
concert recital stage next season through the
medium of the Steinway piano will be Irene
Scharrer, the pianist, and Ottoirno Respighi,
the pianist, composer and conductor, both of
whom will arrive in the United States some
time in January.
Highest
Quality
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
OCTOBER 3,
1925
THE
MUSIC TRADE
REVIEW
"Bait Advertising" and Its Evils in
Retail Piano Merchandising
The Work Which the (Better Business Bureaus Are Doping to Check This Pernicious Practice in the Retail
Piano Trade—Three Rules of Good and Proper Advertising—Extracts From an Address
Before the Illinois Association by Roscoe Herget of Peoria, 111.
T H I N K that we can all agree that there two days waiting, the piano did not show up,
are two important arms to the piano in- whereupon the customer called the music shop
dustry in America to-day, namely, produc- and was informed it was broken. Then the
tion and marketing. That is all there is and medium carrying the copy was appealed to by
approximately 95 per cent of all the mar- the wronged customer. He went to the news-
keting is done through advertising. When that paper, as he had a right to do, and told the Ad-
is realized you can begin to get some concep- vertising Manager, who called the music shop
tion of the tremendous power of the business and through that source the piano was finally
delivered after the credit references of the cus-
force advertising represents.
That power and force, that business power, is tomer were questioned and he was advised that
big enough to do that thing which no other they were not sufficient. The investigation of
branch of industry has ever done, to clean its the references showed that they were thor-
oughly sufficient and that the customer was
own house for the sake of its own house.
As a consequence, Better Business Bureaus entitled to the credit as advertised. However,
were formed to determine why advertising the customer paid cash in this particular in-
throughout the country was not pulling and stance in order to show his good faith.
An amusing incident happened recently.
why tremendous amounts of money expended
were not bringing the proper returns, and after There appeared a cut-price advertisement in one
numerous conferences by experts it was con- of the newspapers, "Piano for a Song." Shortly
cluded that industry must clean its own house, afterward a very young and innocent young
and agencies known as Better Business Bureaus lady came and sang a sweet ditty to the adver-
were organized and sponsored by the Asso- tising manager. She expected to get a piano.
ciated Advertising Clubs of the World to pro- Little do we know how her faith was shattered
tect advertising and the public from the frauds in advertising when she saw that misappro-
priated phrase. So it behooves one, not only
and impositions following therefrom.
It has recently developed that one of the when they are telling the truth to formulate it
forms of advertising receiving the most atten- in such words that the most common will under-
tion from Bureaus is "Bait Advertising." This stand.
Misuse of Window Cards
has been brought about through the efforts of
The misuse of window cards is the most com-
organizations representing clean advertising by
making corrections of the printed copy so that mon form of "Bait Advertising." By their use
newspapers and periodicals will not accept dif- the advertising manager of the newspaper can
ferent forms of advertising that savor of dis- not be appealed to for correction. The card
honesty. The crooked dealer and gyp mer- may state "This fine piano for $149." It may
chants, realizing that that fruitful avenue of be on a Chickering grand piano, and back of
business, even though founded upon dishonesty, that card the truthful statement may be, but
was cut off and throttled, began to look for other try and get it.
Irickery to take its place and determined upon
The innocent customer, and many piano buy-
the use of "bait" to lure and induce customers ers are such, will then be met by a smooth-
in their places of business and once getting tongue salesman wearing a flashy tie and a
them across the threshold of deceit into their "race-track" suit and ornamented with cos-
store of iniquitous representations, they pro- metics, who will have many apparently logical
ceeded to use all the arts and mysteries within reasons why the piano could not be sold at that
their power to prevent the sale of that which price. He will tell that that is the only one
they maliciously advertised.
and it would be months before it could be de-
Isaac Gimbel a few weeks ago said, "Anyone livered, or that the sounding board is broken
who wants to be 40 years behind the times can and, of course, the customer would not want to
keep right on practicing all the old tricks of buy a piano of that kind or that it was in a fire
misrepresentation, baiting and inaccuracy, de- and the water had warped the frame, or that
liberate or otherwise, that modern establish- they had just previously sold it to another party
ments have cast aside." It will thus be seen for cash and had failed to remove the sign, or
that the opinion of one successful merchant at- that the customer was too skilled and too artis-
tributes a portion of his success to Truth in tic to play on such a cheap piano, or "We have
Advertising and the elimination of all bait copy. one in the back for $949 which could be sold on
However, the public is composed of many fish the same terms which would be more to your
and "suckers" and sometimes a smart customer liking and keeping of your temperament."
will reverse the attraction and compel the mer- Many suave reasons will be advanced why you
should swallow the bait and fall prey to the
chant to swallow his own bait.
ingenuity of the dealer.
Some Recent Examples
Growing from the Peddler's Days
Recently one of our Bureaus was called in to
There was a time when advertising was un-
adjust a cause wherein a music dealer adver-
tised a genuine player-piano with free floor known to sell goods and wares. That was when
lamp, silk shade, bench, music cabinet and the trader went through the country in a canoe
library of latest music rolls for $129, with a and on horseback carrying his wares with him
deposit of $5 down and terms as low as $2 per and demonstrating them over the counter so
week. The customer being attracted by the that the customer could see exactly what he was
advertisement called at the store and offered buying. That is now impracticable and adver-
the $5 as a down payment. The smooth-tongue tising has taken its place in industry in order
crook advised that the piano could not be sold to get over the message and merits of the goods
for such a small down payment. Finally, after to be sold. Take advertising from the business
some controversy they agreed to take the $5 of any one of you and your doors would be
and further advised that it would be necessary to closed from lack of business within a few
have another $5 when the piano was actually months.
The history of successful business has been
delivered. The customer was smart enough to
take the name and number of the piano. After the history of truthful advertising. "A cus-
1
tomer is never wrong," is the fixed policy of
John Wanamaker. At first that was an ex-
pensive experiment. Now it is his good will
and asset from which no man can relieve him.
However, by his own act over night, he could
lose what has taken generations to accumulate
if he once sought to deceive and defraud the
buying public.
So it behooves you gentlemen assembled here
to-day to look well to your good will and con-
fidence that the one thing that is making good
business is clean business methods and the
elimination of untruthful and deceptive adver-
tising. Above all remember that frequently a
"sucker" snapping at your bait has friends and
reactions that work both day and night against
you and at the end of the inventory period you
begin to check up and find that step by step a
little business is getting away from you and
you begin to wonder where it is. If you are
wise you will review the sales methods of your
men and your own advertising and see if it is
such that a child could follow and come into
your store and be treated with the same confi-
dence and consideration that your smartest cus-
tomer and shrewdest buyers receive. When
that is done, business will carry on at a lesser
operating expense to a greater benefit to the
public and Better Business Bureaus will be de-
voting their attention to other more construc-
tive lines for the benefit of the great American
people.
Three Rules of Advertising
In conclusion I want to leave three points
with you. I never miss an opportunity to state
them and I want to pass them to you and 1
want you to carry these three thoughts in your
mind if you forget everything else about the
movement. I want you to make them your
Advertising Creed.
1. The public has a right to believe the ad-
vertising which it reads. The newspaper re-
porter may draw upon his imagination to make
a news item more interesting and he does com-
paratively little harm, but I say to you to-day
that the man who tells what is not so about the
goods his boss sells and concerning which he
is in a position to learn everything lies and
lies to make money.
2. The advertiser has a right to have his
advertising believed. What one of you men, if
you bought a home in a restricted residential
neighborhood and some fellow bought a parcel
of land near you for some undesirable purpose,
could not yell your heads off at the depreciation
in the value of your property. Then why, why
in the name of common sense, do you men who
have all of your eggs in one basket, the very
sustenance of your family depending upon the
drawing power of your advertising copy and
sales methods, why, I ask you, do you permit
as periodical members, some low, vile, loath-
some, indecent piece of medical copy, some
lying piece of financial copy or any other kind
of untruthful advertising that casts a shadow
on every word you say about your own legiti-
mate business.
Last, but not least, as a man with some adver-
tising experience, I want to say to you that the
periodical that will knowingly accept, print and
foist upon its greatest asset, its reader confi-
dence, any piece of copy which is false or frau-
dulent is guilty of nothing more and nothing
less than being an accessory to the crime of
obtaining money by a false pretens**

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