Music Trade Review

Issue: 1925 Vol. 81 N. 1

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MUSIC TRADE
REVIEW
JULY 4, 1925
A. L. LaMotte Discusses the Player—(Gont. from page 3)
poisoning -the minds of his entire circle of
friends agaitut the player-piano.
So, you see that in the great desire to force
business these houses .have failed to deiiver
musicur.sa'iigfact'ion and.By. so doing have de-
stroy eil fhc^ fevtiiity. of iWc .rield in whi^h the
instrument wa?- sold.
Just picture- to.yourself for a moment what a
hopeless thing it is ior us to expect continued
growth in the player-piano field when we are
making no effort whatsoever to cultivate the de-
sire for good music in the customers who have
already purchased. It is just like picking fruit
from the trees green, advertising it as sweet
and luscious, and delivering it to customers who,
we know, are sure to find only bitterness.
The solution to profit-making from the inex-
pensive player (which is, after all, our most
fertile field) could more easily be solved if it
were possible for all those engaged in the sale
of these instruments to see the possibilities of
building up rather than tearing down. To sell
these instruments as musical instruments, to
base our appeal entirely from the standpoint of
music—let the price and terms be simply inci-
dentals in the completion of the transaction.
The big thing before our trade to-day, if we
are going to continue in public favor, is to sell
music—that is what we are selling, not furni-
ture, not rolls, not benches, not scarfs, not piano
lamps, not strings, felt and wood, but music.
If every salesman, every store and every adver-
tising man would always think in terms of mu-
sic, the one great thing which we have to offer,
the one thing of which the people never tire,
the one thing that will endure long after we
are all gone, then and only then will we be
building for the future.
has arranged a series of entertaining as well
as educational concerts for the Stieff repro-
Let the stores that think the only way to ducers, which will include prominent vocal
Miss Betty Spencer, the talented
supply the demand for players is to buy some artists.
cheap thing mark it high, cut it down in spe- daughter of the manager of the Philadelphia
cial sale, face about and try selling a higher branch, who recently gave several recitals at
the Stieff store, is now touring Europe.
grade of merchandise at an honest margin of
Among the larger dealers in this city who
profit, giving the people exactly what they pay
for, but letting their selling appeal be entirely have made preparations for a vigorous Summer
from the standpoint of music. Pledge that no campaign in the outlying territory is the Wur-
one will ever buy a player-piano who is not litzer Co., Eleventh and Chestnut streets, under
taught to operate it and operate it musically. the direction of Manager Cassell. There has
Take the money which the free rolls and free been added to the Summer forces an organiza-
cabinets and free bench have cost and put that tion of twenty men who will act as canvassers
money into the services of a capable man who for the various towns and cities where the
will make return calls upon every player owner, drives will be centered. The work will be qon-
for the purpose of instructing that owner in the ducted by crews working in conjunction with
proper use of the instrument—then you will be the salesmen assigned to the various places and
doing constructive work and will be legitimately who will offer the Wurlitzer instruments from
entitled to expect public approval, enthusiasm the piano and talking machine, radio and other
and continued patronage.
departments of the local branches.
What to Expect
New models of the Kranich & Bach in the
What right has any house to expect popular period styles now are being displayed at the
demand for any article sold as the player-piano salesrooms of G. Herzberg & Son, 2042 Chest-
has been sold during the last few years? You nut street. Among the very latest models are
can't fool all the people all the time. Any trans- the Queen Anne, Oriental, Cordovan, Louis XV
action, in order to be successful, must be profit- and William and Mary periods. The Herzberg
able to both parties. Surely we cannot justify firm has been disposing of a considerable number
ourselves in selling player pianos from any of the period styles during the past Winter and
other standpoint than the standpoint of music. the newest group has been much admired by
Salesmen must be taught to talk music, think the visiting patrons to the piano headquarters
music and sell music and every house should of the Kranich & Bach representatives in this
feel it their responsibility to see that every city.
owner of a player-piano is capable of deriving
Baron's Music Shop, Thirty-first and Berks
from their instrument all the music which it streets, just has added to its sheet music de-
possesses.
partment a complete line of the Century Edi-
Let us, therefore, in selling player-pianos, de- tion. The new music stock has been installed
vote ourselves to selling the real, enduring thing in the enlarged section of the reconstructed
that everybody wants—music. Let us forget store devoted to the sales of musical publica-
everything but that one great appeal.
tions.
Philadelphia Dealers Conduct Sales
New Members of the
Sonora Directorate
Drives in Territory About that City
Report That Preliminary Summer Sales Campaigns Have Sfeen Fairly Successful—W. H. Neilan
New Starck Manager—New Period Kranich & Bach-r Models Meet With Favor
P H I L A D E L P H I A , PA., June 29.—The music
trade is in the Summertime resting period
with but little activity centered in the city
stores. A few of the larger central city dealers
have been moving a limited number of the high-
er priced grands, but most of the other types
of instruments in the piano group are inactive.
With the city trade lagging in the dog-day
doldrums, the piano dealers are concentrating
on the outlying districts for their sales results
and most of the stores have assigned the work-
ers to drives in the larger towns adjacent to
the city and even as far away as the coal re-
gions and inland sections of the State. The
preliminary Summer sale drives in the out-of-
town sections have been fairly successful. It
is, however, only with much effort and per-
sistency that orders are landed.
Musical instruments generally are quieter ex-
cept for the string merchandise adapted for
amateurs such as ukuleles and banjo ukuleles.
Harmonica sales continue to be as popular as
they have been for the past few months among
the juvenile population-, whose interest has been
aroused by the Springtime contests and their
publicity.
Through the retirement of Lamar Ellis from
the management of the local store of the P. A.
Starck Piano Co., 1125 Chestnut street, William
H. Neilan becomes general manager of the
Philadelphia branch. For.the past year, Man-
ager Neilan has been assistant to former Man-
ager Ellis. With the appointment of the new
manager, D. F. Sweeney, who for the past year
has been credit manager of the Philadelphia
store, becomes assistant manager. He will con-
Highest
Quality
tinue to act as credit manager, combining the
duties of both departments. Former Manager
Ellis, who joined the Philadelphia branch upon
its opening a little over two years ago, has
severed his connection with the Starck Co. and
has returned to his home in Detroit.
Branch store Manager George P. Boyd of
the F. A. North Co., 1306 Chestnut street, was
the guest of honor at a birthday celebration
given in his .behalf by Frank Rittenhouse, of
the Amboy Paper Co., on his farm in Riegels-
ville, Pa., during the week. The celebration fol-
lowed the homeward journey of Manager Boyd,
who has been touring the North branches in
Altoona, where Manager B. H. Best supervises
the local territory. The new store of the Les-
ter piano chain which recently was opened in
Coalport, Pa., and which comes under the man-
agement of the Johnstown branch, is meeting
with successful initial sales.
David Jacobs, head of the Knabe Warerooms,
1020 Walnut street, who has been spending the
past two weeks in Chicago, Columbus and
Cleveland, is again at headquarters. Going to
the convention in Chicago before touring the
other Great Lake points, he later called on
friends and business associates including Sol
Gold of the Goldsmith Music Co., Columbus,
and M. O. Mathis, of Cleveland, who handles
the Knabe and Mason & Hamlin pianos.
Weekly concerts and recitals are being held
in the Stieff Welte-Mignon concert hall of the
new home of the Charles M. Stieff, Inc., Com-
pany at 1717 Chestnut street. These will be
held throughout the entire Summer months and
Manager James A. Spencer, of the local branch,
Frank V. Goodman, and Warren J. Keyes, Sales
Manager and Treasurer, Now Members of
the Board
At the last meeting of the stockholders
of the Sonora Phonograph Co., Inc., New York,
Frank V. Goodman, sales manager, and War-
ren J. Keyes, treasurer, were elected to mem-
bership in the board of directors. Announce-
ments of these appointments was received with
pleasure by Sonora dealers throughout the
country as both executives are well known to
the Sonora organization and are popular
throughout the trade.
Mr. Goodman is one of the foremost sales
executives in the country and' has a host of
dealer and jobber friends throughout the trade.
It is due in large measure to his activities that
the Sonora organization is on an exceptionally
sound and profitable basis.
New Western Tonk Head
Los ANGELES, CAL., June 26.—C. E. Patterson
has been appointed manager of the newly or-
ganized Western branch of the Tonk Manufac-
turing Co., Chicago, maker of Tonk benches.
Mr. Patterson was formerly with the M. E.
McCreery Co., here prior to the sale of this
plant to the Tonk interests. The new branch
will soon be in running order in a modern fac-
tory at 4627 East Fiftieth street, this city, and
will operate as an independent unit, serving the
Pacific Coast, Mexico, Hawaii, and as far East
as Salt Lake City and El Paso:
Consult the Universal Want Directory of
The Review. In it advertisements are inserted
free of charge for men who desire positions.
Highest
Quality
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
JULY 4, 1925
THE MUSIC TRADE
REVIEW
Industry's Evils Are Disappearing
Says Charles T. Gorbin
Weil-Known Pacific Coast Piano Man, Before Annual Convention of the Western Music Trades, Points Out
That Sensible Progress Is Being Made Towards Better Standards in the Retail Mer-
chandising of Pianos—Discusses Special Sales, Commissions, Etc.
T
H E existing evils of the trade form a sub-
ject from which many differences of opin-
ion may arise. There may be some who will
claim there are no evils in this trade, others
may consider that which I claim to be an evil
to be no evil at all. For this reason this ques-
tion may somewhat resolve itself into a matter
of personal opinion. Therefore, it is from this
standpoint that I shall discuss the subject.
Having been in the trade for a number of
years, I fully appreciate the many changes
which have taken place from time to time,
changes which tended to continuously elevate
this trade to a higher position in the confidence
of the public.
These changes have been brought about partly
through the splendid example set by the better
class of manufacturers, partly through the in-
fluence of the many worthy music trade jour-
nals which have neither asked nor given quarter
in their fight for clean methods in the trade,
partly through the excellent work of the Better
Business Bureaus throughout the country, which
most invariably have the support of the mem-
bers of the trade, and very considerably through
the tireless efforts of those dealers who are de-
termined to see that the business in which they
are engaged has at least an equal standing in
the estimation of the buying public with that of
the most favored business of other lines.
The Great Majority
I believe the great majority of dealers in the
music trade are honest and sincere men, who
endeavor to conduct their business on a fair
basis, and are willing at all times to correct any
mistakes for which they are in the least respon-
sible, and to adjust any reasonable complaints
from their customers. I may say that I believe
practically all complaints that come to the
dealer from his customers are reasonable, with
the exception of a limited few, which are made
for the sole purpose of having the dealer take
back an instrument which both the dealer and
the customer know to be faultless, but which
the customer, without good cause, does not care
to pay for. This is well borne out by the fact
that any reliable dealer will testify that he has
but few, if any, complaints from those who buy
for cash, though of course he is just as ready
to adjust a complaint from a cash buyer as one
from a customer who has bought on time con-
tract.
There are doubtless some few dealers still to
be found who refuse to allow any sentiment to
enter into their business, and who are not so
careful in following a well defined and equitable
policy as they should be for the best interests
of their own future businessand the reputation
of the trade in general. This is very regrettable,
for when we take into consideration the fact
that musical instruments are generally pur-
chased for the express purpose of enhancing
the happiness of the home, we can readily ap-
preciate the desirability of harmonious relations
between the purchaser and the dealer, and how
important it is that the very purpose for which
the instrument is purchased is not defeated
through some misunderstanding such as will
place a stigma upon the instrument in the mind
of the purchaser and act as a handicap to its
endearment to the home. This happens some-
times, much to the discomfiture of the pur-
chaser, and to the great detriment of the dealer.
But, happily, these cases are becoming less fre-
quent as time goes on and will almost entirely
cease when all dealers come to the full realiza-
tion that doubtful statements and careless prom-
ises not only lose many sales, both directly and
indirectly, but also have a tendency to weaken
the salesman to such an extent that if he con-
tinues to rely upon them for any great length
trade are of that class. Quite to the contrary,
I believe a large majority of salesmen are truth-
ful and reliable, have a pride in their profes-
sion, and a good standing, which they do not
care to jeopardize by resorting to methods con-
sidered in the least unfair. Yet there are some
few who have not kept pace with the times, and
do not seem to realize that the days of the un-
reliable salesman are past, and that they no
longer have a place of security in this or any
other business in which the confidence of the
public is necessary to its success. It is they
who are mainly responsible for the opinion occa-
sionally expressed to the effect that the buying
of a musical instrument is attended with consid*
erable risk and uncertainty, whereas, in general,
this does not apply to this trade any more than
to other well respected lines of business. H o w
ever, we know that there are still some evils in
this trade as there are also in other lines, but
our responsibility is mainly limited to our own
trade, and this responsibility we are not shirk-
ing in the least.
Special Sales
I see no reason) to criticise any dealer who
occasionally finds it necessary to have a special
sale on musical instruments, for if the goods
are as advertised and the prices reduced to
everyone alike who buy during the sale the buy-
ers are benefited by the saving, and the dealer
regains, through a larger volume of business,
that which he gives to the buyers in price reduc-
tion. But in the regular course of business, I
believe the one-price system should be followed,
Charles T. Corbin
partly for the reason that it is just and fair to
of time they will entirely destroy his real sell- all who buy, and partly because it is a safe-
guard to the dealer. In cases where two cus-
ing ability.
tomers discover that though they have bought
Dealers' Selling Cost
Probably little is knewn, outside of the music the same kind of instruments at or about the
trade, of the sincere efforts which have been same time the prices are different, at least one
made, especially of late years, both by the bet- customer has been treated unfairly, and the
ter class of manufacturers and dealers, to keep dealer badly hurt, and usually the dealer loses
the price of musical instruments within the the friendship of the one who paid the most and
bounds of reason. How well they have suc- the respect of the one who paid the least.
ceeded can best be understood by making com-
Commissions
parison of their price advances with those of
The paying of commissions on sales to those
other lines. But there is still a goodly saving not employed as regular salesmen is probably
to be made to the retail purchasers as well as the one outstanding evil of the music trade,
to the dealer, and this saving can be made partly on account of the amount of commission
through the reduction of the dealers' selling paid, which, of course, is added to the dealer's
cost, which is doubtless somewhat affected by selling cost and paid by the retail purchaser, but
the lack of perfect confidence between pur- largely on account of the unscrupulous methods
chaser and dealer, for it is certain that a sale of many who set themselves up as being com-
made within half an hour after a customer en- petent to pass upon the quality and price of in-
ters the store has not the same selling cost struments to be chosen for those who unsus-
attached to it as one which is negotiated for a pectingly place themselves in their hands. For
period of days before it is finally closed. It is instance, it is a common practice of this class
safe to say that this lack of confidence between
of guardian to take the prospective buyer to
the purchaser and the dealer can be attributed different stores to look at instruments, so to
mainly to prejudices created years ago, when ward off the suspicion that they are working
many dealers were not so careful in their busi- for any particular store. Though they may
ness methods as they are to-day. Therefore, it visit many stores from which the finest instru-
should be the earnest endeavor of all dealers so ments of the American market are sold and sold
to conduct their business as to gain the confi- at fair prices, yet they fail to find one instru-
dence of the buying public, and this can best be ment which exactly suits them until they
accomplished by eliminating the remaining evils finally reach the store from which they are to
from the trade. We might well start with that get their commission. Even at that store the
class of salesmen who have slight regard for the guardian may choose an instrument not at all
truth, and who spend more of their time in try- suited to the purpose for which it is purchased,
ing to injure a competitor, or his goods, which or probably an instrument which has a fairly
they well know to be beyond reproach, than good tone at the time, but may not be equally
they do in selling their own merchandise on its good in point of construction, and for this rea-
merit.
son later on prove very disappointing. Then,
of course, it is up to the dealer to see that the
Unreliable Salesmen
(Continued on page 8)
I do not consider that all salesmen in this

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