Music Trade Review

Issue: 1925 Vol. 81 N. 1

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MILHC TRADE
VOL. LXXXI. No. 1
Published Every Satirday. Edward Lyman Bill, Inc., 383 Madison Ave., New York, N. Y. Jaly 4, 1925
Single Copies 10 Cent*
$8.00 Per Year
A. D. LaMotte Discusses Inexpensive
Players at Western Meeting
President of the Thearle Music Co., San Diego, Cal., Points Out Before the Convention of the Western
Music Trades Association Why the Low-Priced Player Has Suffered a Loss in Prestige and
Places the Responsibility on the False Methods of Merchandising Used to Sell It
T seems to me that my subject to-day should
be What is Wrong With the Inexpensive
Player-Piano? For everywhere I go I find
dealers complaining that the player-piano is not
meeting with the enthusiastic response from the
public that it did a few years ago.
In analyzing the situation the cause for this
growing apathy is very clear. On the one hand,
we have better player-pianos to-day than ever
before. They are better mechanically, but most
important of all, they are better musically. Im-
provements have been made from year to year
until the player-pianos of to-day are so con-
structed that most of them can be operated with
a very small amount of energy and still render
the very finest results. The player-piano is
really a musical instrument, capable of render-
ing music in a manner acceptable to the most
critical. The prices are favorable.
We all know that the public has a greater
buying ability, that there is more real wealth
in the country to-day than ever before. The
natural conclusion is that the business in the
inexpensive pJayer-piano should be increasing
month by month and year by year.
In carrying out the analysis, however, the
facts reveal that dealers complain they are sell-
ing fewer player-pianos. Their roll departments
are selling fewer rolls and the rolls selling are
mostly popular. There has been a falling off on
the part of player owners from the better class
of music to the cheaper, jazz type.
The situation seems quite contradictory. On
One hand we have better player-pianos, better
prices, instruments easier to operate, capable
of a higher degree of musical rendition; and on
the other hand we have a declining public in-
terest. It is obvious that something is wrong.
To me it is perfectly clear.
The Fallacy in Marketing
The fault lies with the manner in which the
player-piano has been marketed. The blame
for the present condition can be laid fairly at
the doors of the department stores, furniture
stores and those music stores who have felt that it
is necessary to emulate their methods of doing
business. I presume I will hurt somebody's
feelings, but I am going to tell you exactly
what I think and you can judge for yourself
whether I am right or wrong.
Personally, I am very sorry that the depart-
ment stores took up the marketing of musical
instruments because, as we know, the basis of
the department store method is always the price
I
appeal. Take up any of the dailies from the
great cities of the United States and read the
department store adve'rtisements—always price
concessions—marked down — sale — sale — sale.
Their selling psychology is trying to get people
A. D. La Motte
to act quickly. In other words, they are trying
to do the business to-day which they would
normally get to-morrow. It does not make a
great deal of difference in the average market-
ing of drygoods, clothing and other commodi-
ties handled by department stores, but as far as
the music business is concerned, the marketing
of musical instruments wholly and solely from
price appeal, unbusinesslike terms and the free
merchandise thrown in is ultimately going to
prove ruinous.
You all know the fable about the little boy
who always called "wolf." Finally, one day he
called "wolf" and everybody thought it was the
same old bluff and assistance did not come.
This department store type of advertising, ap-
plied to the music business, is like the constant
cry of "wolf." The public flock to it for a
while and after they learn that it is nothing out
of the ordinary—that they are not getting any
special values, but probably paying more—they
respond less and less, with a result that this
type of advertising 1 ultimately becomes ineffec-
tive and public interest even in the legitimate
purchase is gone.
This, however, is only the smallest part of
the damage done. The particular line of mer-
chandise which has been dragged through this
process is destined to suffer.
The History of a Sale
I want you to analyze with me just a minute
the average history af a player-piano purchased
at a certain type of department store sale. The
cheapest instrument it is possible to put to-
gether, marked up to $800, then down to $450,
with fifty free rolls of music, a free cabinet, a
free bench and free scarf; terms nothing down
and a dollar or two a week. The pianos are
delivered to the customers.
Why did they buy it? First, because they
thought they were buying a bargain. In reality
they were paying far more than the ordinary
one-priced music store would ask them for the
same thing—very much more, in fact. Their
second impulse to buy was the supposedly free
rolls, bench, cabinet, piano lamp, etc. And,
lastly, the fact that it required but a very small
amount of money each month or each week to
become the owner. In other words, the appeal
could be said to be entirely covered in three
fields. First—Bargain; Second—Terms; Third
—Free Goods.
The instrument is delivered to the home. The
purchaser, probably proud of the bargain and
of all the free things that were thrown in, plays
it, but with very unsatisfactory results. No
particular effort had been made to sell it as
a musical instrument; it was sold through an-
other appeal entirely. The result is that
the customer never gets out of the instrument
1 per cent of its real possibilities. He finds out
eventually that it wasn't such a bargain, that
his neighbors have bought at regular prices in-
struments which were better for less money. The
fact that he really didn't buy it as a musical in-
strument, and never has learned how to play
it, results in the fast waning interest, so, in a
few months' time, it simply stands in the house
unused.
A friend calls, possibly a prospective buyer,
and asks questions about the player. "Oh, we
never use it any more. Once in a while the
children play on it but we are tired of it." What
is the result? This unfortunate buyer of price,
free goods and terms has purchased no musical
satisfaction whatever and, in addition to this, is
{Continued on page 4)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MUSIC TRADE
REVIEW
JULY 4, 1925
A. L. LaMotte Discusses the Player—(Gont. from page 3)
poisoning -the minds of his entire circle of
friends agaitut the player-piano.
So, you see that in the great desire to force
business these houses .have failed to deiiver
musicur.sa'iigfact'ion and.By. so doing have de-
stroy eil fhc^ fevtiiity. of iWc .rield in whi^h the
instrument wa?- sold.
Just picture- to.yourself for a moment what a
hopeless thing it is ior us to expect continued
growth in the player-piano field when we are
making no effort whatsoever to cultivate the de-
sire for good music in the customers who have
already purchased. It is just like picking fruit
from the trees green, advertising it as sweet
and luscious, and delivering it to customers who,
we know, are sure to find only bitterness.
The solution to profit-making from the inex-
pensive player (which is, after all, our most
fertile field) could more easily be solved if it
were possible for all those engaged in the sale
of these instruments to see the possibilities of
building up rather than tearing down. To sell
these instruments as musical instruments, to
base our appeal entirely from the standpoint of
music—let the price and terms be simply inci-
dentals in the completion of the transaction.
The big thing before our trade to-day, if we
are going to continue in public favor, is to sell
music—that is what we are selling, not furni-
ture, not rolls, not benches, not scarfs, not piano
lamps, not strings, felt and wood, but music.
If every salesman, every store and every adver-
tising man would always think in terms of mu-
sic, the one great thing which we have to offer,
the one thing of which the people never tire,
the one thing that will endure long after we
are all gone, then and only then will we be
building for the future.
has arranged a series of entertaining as well
as educational concerts for the Stieff repro-
Let the stores that think the only way to ducers, which will include prominent vocal
Miss Betty Spencer, the talented
supply the demand for players is to buy some artists.
cheap thing mark it high, cut it down in spe- daughter of the manager of the Philadelphia
cial sale, face about and try selling a higher branch, who recently gave several recitals at
the Stieff store, is now touring Europe.
grade of merchandise at an honest margin of
Among the larger dealers in this city who
profit, giving the people exactly what they pay
for, but letting their selling appeal be entirely have made preparations for a vigorous Summer
from the standpoint of music. Pledge that no campaign in the outlying territory is the Wur-
one will ever buy a player-piano who is not litzer Co., Eleventh and Chestnut streets, under
taught to operate it and operate it musically. the direction of Manager Cassell. There has
Take the money which the free rolls and free been added to the Summer forces an organiza-
cabinets and free bench have cost and put that tion of twenty men who will act as canvassers
money into the services of a capable man who for the various towns and cities where the
will make return calls upon every player owner, drives will be centered. The work will be qon-
for the purpose of instructing that owner in the ducted by crews working in conjunction with
proper use of the instrument—then you will be the salesmen assigned to the various places and
doing constructive work and will be legitimately who will offer the Wurlitzer instruments from
entitled to expect public approval, enthusiasm the piano and talking machine, radio and other
and continued patronage.
departments of the local branches.
What to Expect
New models of the Kranich & Bach in the
What right has any house to expect popular period styles now are being displayed at the
demand for any article sold as the player-piano salesrooms of G. Herzberg & Son, 2042 Chest-
has been sold during the last few years? You nut street. Among the very latest models are
can't fool all the people all the time. Any trans- the Queen Anne, Oriental, Cordovan, Louis XV
action, in order to be successful, must be profit- and William and Mary periods. The Herzberg
able to both parties. Surely we cannot justify firm has been disposing of a considerable number
ourselves in selling player pianos from any of the period styles during the past Winter and
other standpoint than the standpoint of music. the newest group has been much admired by
Salesmen must be taught to talk music, think the visiting patrons to the piano headquarters
music and sell music and every house should of the Kranich & Bach representatives in this
feel it their responsibility to see that every city.
owner of a player-piano is capable of deriving
Baron's Music Shop, Thirty-first and Berks
from their instrument all the music which it streets, just has added to its sheet music de-
possesses.
partment a complete line of the Century Edi-
Let us, therefore, in selling player-pianos, de- tion. The new music stock has been installed
vote ourselves to selling the real, enduring thing in the enlarged section of the reconstructed
that everybody wants—music. Let us forget store devoted to the sales of musical publica-
everything but that one great appeal.
tions.
Philadelphia Dealers Conduct Sales
New Members of the
Sonora Directorate
Drives in Territory About that City
Report That Preliminary Summer Sales Campaigns Have Sfeen Fairly Successful—W. H. Neilan
New Starck Manager—New Period Kranich & Bach-r Models Meet With Favor
P H I L A D E L P H I A , PA., June 29.—The music
trade is in the Summertime resting period
with but little activity centered in the city
stores. A few of the larger central city dealers
have been moving a limited number of the high-
er priced grands, but most of the other types
of instruments in the piano group are inactive.
With the city trade lagging in the dog-day
doldrums, the piano dealers are concentrating
on the outlying districts for their sales results
and most of the stores have assigned the work-
ers to drives in the larger towns adjacent to
the city and even as far away as the coal re-
gions and inland sections of the State. The
preliminary Summer sale drives in the out-of-
town sections have been fairly successful. It
is, however, only with much effort and per-
sistency that orders are landed.
Musical instruments generally are quieter ex-
cept for the string merchandise adapted for
amateurs such as ukuleles and banjo ukuleles.
Harmonica sales continue to be as popular as
they have been for the past few months among
the juvenile population-, whose interest has been
aroused by the Springtime contests and their
publicity.
Through the retirement of Lamar Ellis from
the management of the local store of the P. A.
Starck Piano Co., 1125 Chestnut street, William
H. Neilan becomes general manager of the
Philadelphia branch. For.the past year, Man-
ager Neilan has been assistant to former Man-
ager Ellis. With the appointment of the new
manager, D. F. Sweeney, who for the past year
has been credit manager of the Philadelphia
store, becomes assistant manager. He will con-
Highest
Quality
tinue to act as credit manager, combining the
duties of both departments. Former Manager
Ellis, who joined the Philadelphia branch upon
its opening a little over two years ago, has
severed his connection with the Starck Co. and
has returned to his home in Detroit.
Branch store Manager George P. Boyd of
the F. A. North Co., 1306 Chestnut street, was
the guest of honor at a birthday celebration
given in his .behalf by Frank Rittenhouse, of
the Amboy Paper Co., on his farm in Riegels-
ville, Pa., during the week. The celebration fol-
lowed the homeward journey of Manager Boyd,
who has been touring the North branches in
Altoona, where Manager B. H. Best supervises
the local territory. The new store of the Les-
ter piano chain which recently was opened in
Coalport, Pa., and which comes under the man-
agement of the Johnstown branch, is meeting
with successful initial sales.
David Jacobs, head of the Knabe Warerooms,
1020 Walnut street, who has been spending the
past two weeks in Chicago, Columbus and
Cleveland, is again at headquarters. Going to
the convention in Chicago before touring the
other Great Lake points, he later called on
friends and business associates including Sol
Gold of the Goldsmith Music Co., Columbus,
and M. O. Mathis, of Cleveland, who handles
the Knabe and Mason & Hamlin pianos.
Weekly concerts and recitals are being held
in the Stieff Welte-Mignon concert hall of the
new home of the Charles M. Stieff, Inc., Com-
pany at 1717 Chestnut street. These will be
held throughout the entire Summer months and
Manager James A. Spencer, of the local branch,
Frank V. Goodman, and Warren J. Keyes, Sales
Manager and Treasurer, Now Members of
the Board
At the last meeting of the stockholders
of the Sonora Phonograph Co., Inc., New York,
Frank V. Goodman, sales manager, and War-
ren J. Keyes, treasurer, were elected to mem-
bership in the board of directors. Announce-
ments of these appointments was received with
pleasure by Sonora dealers throughout the
country as both executives are well known to
the Sonora organization and are popular
throughout the trade.
Mr. Goodman is one of the foremost sales
executives in the country and' has a host of
dealer and jobber friends throughout the trade.
It is due in large measure to his activities that
the Sonora organization is on an exceptionally
sound and profitable basis.
New Western Tonk Head
Los ANGELES, CAL., June 26.—C. E. Patterson
has been appointed manager of the newly or-
ganized Western branch of the Tonk Manufac-
turing Co., Chicago, maker of Tonk benches.
Mr. Patterson was formerly with the M. E.
McCreery Co., here prior to the sale of this
plant to the Tonk interests. The new branch
will soon be in running order in a modern fac-
tory at 4627 East Fiftieth street, this city, and
will operate as an independent unit, serving the
Pacific Coast, Mexico, Hawaii, and as far East
as Salt Lake City and El Paso:
Consult the Universal Want Directory of
The Review. In it advertisements are inserted
free of charge for men who desire positions.
Highest
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