Music Trade Review

Issue: 1925 Vol. 80 N. 13

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
14
THE MUSIC TRADE REVIEW
The Technical Department
(Continued from page 13)
those products or any information about them
from these same men.
"Could I Prevail—"
If every manufacturer in the trade who
has a player action, a piano action, a grand
piano with any interesting feature, a new piano
tool or a new accessory idea of any kind to
market, might be prevailed upon to take a room
at the Statler Hotel at Detroit during the first
week of August and send an expert there to
spend his time for four days showing the hun-
dreds of technical men who will be present all
about his product, its merits, the way of oper-
ating it, the construction of it and how to use
or maintain it, it should certainly be done.
For it is my deliberate opinion that there is not
one single other matter of half so much im-
portance as this is to the maintenance and
improvement, so much needed, of the service
end of the piano industry.
It is doubtless realized by most men in our
industry who think for themselves that no more
pressing and difficult problem exists than that
of organizing service. Since the advent of the
player-piano the tuner in the field has been
obliged to acquire a large additional quantum of
technical knowledge, and has had to do this
moreover in face of very great difficulties.
Most tuners have had to "pick up" their knowl-
edge in the best way they could, for the best
efforts of the manufacturers have not been suf-
ficient as yet to bring technical instruction di-
rectly to anything like even a majority of the
tuners of the country. The advent of the repro-
ducing piano, furthermore, has merely compli-
cated an already difficult problem.
Now the annual convention of the tuners' as-
sociation brings together tuners from all over
the country. To-day virtually every tuner of
any pretense at authority knows fundamentally
enough about player mechanism to do a fair
job of regulation or maintenance on an ordi-
nary player-piano. Grand player actions, how-
ever, are still mysterious to many of these men
and reproducing pianos are much more so, of
course. The great manufacturers of reproduc-
ing actions have for several years now been do-
ing their best to bring the tuners into direct
contact with much-needed technical instruction
by the device of the traveling school; nor is
there any doubt that they have forged an ex-
tremely efficient weapon to the desired end.
At the forthcoming convention of the Tuners'
Association these traveling schools will be well
represented, and rightly so, because their con-
ductors understand that during the four days
of the convention they will have the best of op-
portunity to give intensive instruction to the
visitors. It is the example of these instructors
which I recommend to every manufacturer who
has anything of technical interest to show.
Exhibits an Integral Part of Convention
The tuners' convention lasts four days and
special rules have been adopted by the Associa-
tion for the purpose of rendering more effective
the work of exhibitors during those days. Cer-
tain hours will be set off for their sole use, and
the business of the convention will be carried
on during certain other hours set apart for that
purpose. Outside the hours of business meet-
ings, every moment of each day will be set
apart for attendance upon the exhibits, which
are all to be grouped together in the sample
rooms on one floor of the Hotel Statler. In
consequence there should be no difficulty in or-
ganizing classes for instruction at each and all
of the player and reproducing piano exhibits;
and no doubt the various exhibitors will arrange
among themselves to divide the available time
so that each class shall have ample opportunity
to do its work and every visitor equal oppor-
tunity to join and attend any or all of the
classes.
Those who have already reserved space in-
clude several who will not need to offer definite
long-continued class instruction, but whose
product on the other hand may be displayed
to the visitors in the certainty that casual and
brief explanations of its merits will be sufficient.
To all such, and to all others who may consider
the question of exhibiting, I should like to make
certain suggestions based upon my own experi-
ence as a visitor to the exhibits at every meet-
ing of the tuners since exhibits first began; sug-
gestions which of course represent nothing but
my personal oponion, but which are not on that
account necessarily without value.
Suggestions for Prospective Exhibitors
In the first place, then, it ought to be under-
stood that the practice of the Association, whose
annual meeting we are discussing, is to regard
the exhibits as an integral part of the conven-
tion. To this end the Association co-operates
with the prospective exhibitors, and this year
has gone so far as to reserve fifty special sam-
ple rooms in the convention hotel for exhibition
use, itself, through an official designated for
the purpose, making the reservations with the
exhibitors, quoting rates and doing everything
in its power to see that each display is housed
in a room suited to it, neither too large nor too
small. Exhibitors who will propose to hold
classes of instructions, as, for instance, the mak-
ers of reproducing piano actions, will naturally
take larger rooms. Those who have only tools
or accessories to show will be able to get along
well with much less space and so on. A. V.
Minifie, 34 Edison street, Pontiac, Mich., is the
official who represents the Association in this
matter for the Detroit convention.
In the second place, on account of the ar-
rangements whereby the Association takes con-
trol of the exhibition space, the rates will be
much lower than they have ever been before.
They will probably be almost the same as reg-
ular sample-room rates.
In the third place, it will be highly desirable
for each and every exhibitor to realize that
whatever he may have to show will be under
the inspection of technical men, capable of criti-
cizing from a technical point of view the things
shown, and desiring above all to understand the
inside construction of everything. Therefore,
MARCH 28,
if a player-piano is in question its maker should
take special care to exhibit the player action in
sectional form, and also to have parts in the
rough taken from the factory before their as-
sembling in order that everything of the in-
ternal construction may be readily laid bare.
No point is more important than this. The
visitors will not be interested in the outside
finish very much, and only secondarily in the
question of price. What they will want to know
is how well or how ill the thing is constructed.
They will come with questions in their mouths,
to which they will desire to have frank and
truthful replies. Each of those visitors will
come into a display room feeling that some day
he will have to tune or repair or use the thing
he is going to look at; and naturally he will
want to know all about its construction. His
whole attitude will be determined by the facts
of his position in the industry as a service man;
and the whole attitude of the exhibitor towards
him should be guided accordingly.
In the fourth place, it is highly desirable that
there should be some exhibits of a technical
nature illustrating the construction of grand
pianos, and especially the regulation of grand
piano actions. Last year Mr. Werolin and his
associates in the service department of the
American Piano Company found so many re-
quests coming in for information about the ac-
tions of the grand pianos they were using as
part of their Ampico instruction that before
they knew what they were about they found
themselves giving lessons in grand action reg-
ulating. Now, this year that work ought to be
put upon something like a systematic basis.
Correspondence
is solicited and should be addressed to William
Braid White, c/o The Music Trade Review,
Western Division, 209 South State street, Chi-
cago.
Consult the Universal Want Directory of
The Review. In it advertisements are inserted
free of charge for men who desire positions.
Our New
Tuners* Case No. 150
Light, Compact and Serviceable
which
When closed the aluminum trays nest together over the large compartment,
13H'X6'X4*.
The two left hand trays measure 15H"*2J4 S xltf* and the
two right hand trayt 13H"*3H"xlH"'.
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leather aad fitted with very secure lock and highly nickel-pUted hardware trimmings.
x
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$13.00 each, F.O.B. New York.
HAMMACHER, SCHLEMMER & CO.
I
Piano and Player Hardware, Felts and Tools
New York—Since 1846
1925
4th Ave. and 13th St.
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
MARCH 28, 1925
THE
MUSIC TRADE
REVIEW
Educating the Player Service Expert
The Situation in the Middle Western Territory and the Means Which Must Be Taken to Meet Existing
Conditions—A Still Wider Development of Educational Facilities for This Work Is
Needed — Private Enterprise Should Be Strengthened by General Work
-"
~^HK Middle West of the United States,
whatever may be said of the East, is in
^
straits for want of another dose of tech-
nical education. The Middle West has had a
little, but only a little, in the way of educa-
tional facilities given to it by those who can
control such things. It needs a great deal more.
The whole player business is suffering because
this need remains unfilled.
In a word, the Middle West needs more
player schools, a great many more, needs more
teaching on every aspect of player mechanism,
and needs this not only once in a while but
regularly, persistently and for an indefinite time
to r come.
It is now something like nine years since the
piano trade of Chicago organized, under the
auspices of the Board of Education of that city,
a series of classes in player construction, opera-
tion and repair. These classes ran as part of
the city's technical night-school system, in the
spacious rooms of the Harrison Technical High
School. They were attended by some hundreds
of men, mostly tuners, but including also fac-
tory superintendents and foremen, who repre-
sented pretty thoroughly the entire local trade.
The classes were extremely successful and only
an irresistible' pressure upon the facilities of the
building in which they were held was sufficient
to end them at the close of their second season.
Since then there has been nothing in the way
of a systematic attempt to give general instruc-
tion in player work, although admirable in-
struction has been given by experts represent-
ing different reproducing players. No such par-
tial work, however, can possibly handle a situa-
tion in respect of player education which is al-
ready serious and which must become more and
more serious as time goes on, unless something
is done.
Mid-West Situation Unique
The situation is not the same, in the Middle
West as it is in New York. There the Dan-
quard School has maintained itself, through the
munificence of the Kohler Industries, through
every storm and every strain. It has even cov-
ered territory outside its own immediate juris-
diction, by sending out traveling offshoots from
itself, intending thus to assist those men who
need it but who do not see how they can afford
the time to come to New York. But even this
admirable work is not sufficient, nor can the
equally admirable traveling Ampico school
cover its field as it ought to be covered. This
is not because cither of these enterprises is
badly managed; for as a matter of fact each
one is admirably managed. It is because the
problem is bigger than can be handled by any
palliative.
The whole difficulty arises out of the fact that
the men who need the technical training on
•player mechanism are mostly independent tun-
ers, more or less widely scattered over a large
extent of territory, almost all very busy dur-
ing all or the greater part of the year, and
quite unable to travel very far to attend in-
struction classes. It. is true that hundreds of
such men at great expense of time and income
have traveled to New York and have there
taken the Danquard courses to their own great
advantage; but it is also true that such men
Attract the
Most Critical
Customers
have been always very few compared with the
numbers who need to be reached. Since, more-
over, it is to the immediate interest of every
manufacturer and of every dealer that player
service should be organized everywhere upon
the broadest and best of practical bases, it
follows that the question of teaching player
work to outside service men, especially to tun-
ers, is one of paramount importance in the
Middle West, because precisely here are to be
found at once the greatest need and the smallest
facilities for filling it.
Private Enterprise Inadequate
There can be no doubt whatever that the only
possible successful method for bringing to the
tuners and other practical men of the Middle
West that opportunity to obtain player instruc-
tion which is their undoubted right, must be
based upon the action within the trade. Private
enterprises will not suffice, both because the
task is very large and because it cannot at once
be profitable and efficient. If it is conducted
as a profit-making industry, it cannot be con-
ducted as an educational enterprise seeking only
to give infonnation. Its object must be to teach
every man who comes to it what that man needs
to know; and that means that the cost of teach-
ing each man must ultimately be based upon
that man's personal needs, and, hence, on the
idea of service.
Hence again, this is something which ought
to be done by the trade at large, not left to
the private enthusiasm of any private manufac-
turer. There is not the least chance that any
scheme for player instruction could cover the
Middle-Western field unless that scheme had
the backing and the interest of every manufac-
turer in the trade and of most of the important
dealers in the field. Thus, whatever is at any
time done ought to be done at least with the
general consent of the trade, even if some one
group has to do most of the actual work.
A Tuners' Association Job
The present writer is of the deliberate opin-
ion that the National Association of Piano
Tuners is the proper body to take upon its
shoulders the organization of all technical in-
struction; and he thinks moreover that in the
Middle West, where the Association is particu-
larly strong, there should be no great practical
difficulty involved in doing this. It would be
possible easily enough for the Chicago Divi-
sion of the Association to arrange for needed
space and to gather together the students in
the Chicago district; and moreover to make ar-
rangements for the holding of classes at stated
times. Then, there would be probably no diffi-
culty at all in getting every important manufac-
turer to help in the actual instruction. Thus,
for instance, the Danquard school authorities
would probably make no difficulty at all about
bringing out an instructor and a carload of
models, if only all the other matters were ar-
ranged in advance. Precisely in the same way
the Ampico traveling school, the Duo-Art
School and the Welte School could no doubt be
brought out again to Chicago, to take up still
longer and more thorough work with a still
greater number of students, if only, that is to
say, all the arrangements were made in advance.
Obviously this organizing job is a job for the
National Association of Piano Tuners, and ob-
viously, too, this job is one for which that As-
sociation is especially fitted. The important
matter of selecting the students could not by
any other body of men be so authoritatively or
so well performed. The equally important mat-
ter of arranging the order and the length of the,
courses, for similar reasons, is a work for $
group which represents the tuners.. For player?
service is in essence a service to be given by'
tuners. Tuners need the special training, tuners;
have to do by far the greater part of player
service, tuners have to carry practically the
whole burden of field work.
Again, speaking for the Middle West gen-
erally, it is evident that if a season of technical
education along these lines were once organized
in Chicago, as the capital of this great median
territory, similar arrangements could be made
in subsidiary capitals such as St. Louis, Cleve-
land, and Cincinnati, so that the whole field
might be covered. In all these cases the locaf
division of the Tuners' Association would be the
one body rightly competent to supervise the
work as it should be supervised.
'• •
A Complex Problem
;
Once started, such a scheme should be made
annual. The education of Middle West service
men cannot ever be entirely completed; and in
the present state of things it is safe to say tha'1?
five years would hardly suffice to reach every
good, competent tuner now working in the vast
territory, and give him a thorough grounding
in player construction, operation and repair.
Only when we realize what a complex thing
the player business has become can we under*
stand how impossible it is to obtain any worth 3
while results through half-way measures. On.Jy ;
a thorough, regularly recurring system of visit-
ing experts and schools organized under the
eyes of the Tuners' Association can, in the
present writer's opinion, suffice to the covering
of this vast and very important field. ;
i
$1,407,599 Net Income of ;
American Piano Go. in 1924
Company Does Gross Volume of Business
Amounting to $14,327,901 During the Yejar,
Showing a Substantial Gain Over 1923 Figures
An unusually interesting annual report is
recently made public by the American
Co., covering its business activities for 1924,
the net income after depreciation, Federal tax&s,
etc., have been deducted amounting to $1,407,-*
599, or $22.74 a share on the $4,341,230 of out-
standing common stock of the company. v The consolidated income account for the ye'&j*
showed net sales of $14,327,901, with expenses^
depreciation and Federal taxes of $12,920,36|£
After the payment of preferred dividends;
amounting to $420,000, and common dividends
of $347,058, there remains a surplus of $640,541.:
The figures for 1924 show a very substantial
increase in the company's business.
r.''
Consult the Universal Want Directory Of
The Review. In it advertisements are inserted
free of charge for men who desire positions.
AMCO BENCHES
415 W. Superior Street
Chicago
Give the
Best
Satisfaction

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