Music Trade Review

Issue: 1924 Vol. 79 N. 2

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MUSIC TRADE
REVIEW
JULY 12,
1924
THE POINT OF REVIEW
'"P'HE music industry this year will see an experiment in asso-
1 ciation activities that will be watched with a great deal of
interest, and, if successful, is likely to develop local association work
to a greater degree than has ever been the case in the past. That
is the Western Music. Trades Convention, which will hold its first
session in San Francisco on July 22 and which will represent the
first attempt to hold a sectional convention of the industry in its
history. The meeting will have representation from all of the
Pacific Coast and Rocky Mountain States, an important part of the
retail music trade, and will consider a number of questions that
are directly applicable to the problems of the merchants who supply
the people of those States with musical instruments.
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T is an interesting development, not only because it is new, but
because the men who have promoted the idea and brought it to
fruition have done it to fulfill a real need in the trade which has
required a remedy for a good many years. The retail music trade
has never been really organized in the true sense of the term. The
National Association of Piano Merchants, which broadened its scope
by becoming the National Association of Music Merchants, has been
since its inception an organization of individual memberships, whose
officers and committeemen represented in most cases individuals,
and with an attendance at its annual meetings of individuals purely.
Due to this form of organization it has been quite impossible for
the Association to represent the industry in an entirely adequate
way, a thing which has been recognized by itself in its plan to en-
courage the formation of State and city associations in the future.
The National Association, despite this handicap, has done good
work, much better than really could have been expected from it, but
if its usefulness in the future is to be expanded and increased, a
reform of its membership plan is essential.
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HOSE who have come to this conclusion, and they are many
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in the trade, see in the National Association of Music Mer-
chants essentially a co-ordinating body. In other words, their con-
ception in the retail field is very similar to what has been accom-
plished for the entire industry by the Music Industries Chamber of
Commerce. Their idea is that the National body should be made
up primarily of city, State or sectional associations, each represented
by a number of delegates, based on proportional representation.
The annual meeting of that body would thus be confined purely to
the discussion of broad, national questions which affect the interest
of every retail merchant, and the amount of inconsequential detail
which at the present time clogs the National program would be
eliminated to some extent. The executive body of such an or-
ganization would be composed of a board of directors representing
the local associations, so that every section of the country would
have adequate representation and so that it could meet at stated
intervals, more frequently than is at present the case, and thus keep
the Association in closer touch with actual conditions. The sup-
port of the National body, if this form of organization were carried
out, would come from the local associations themselves, divided,
of course, according to the number of their membership.
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N annual meeting of a music retailers' association formed ac-
cording to this plan would consist entirely of delegates, each
one responsible to the local association which he represented, and
therefore bound to attend and take an actual and active part in it.
He would probably come with instructions and would be bound to
do his best to see that they were carried through. If this asso-
ciation were confronted with such a situation as that of the excise
. tax on musical instruments, it would have the entire trade organized
already and would not have to build an organization while simul-
taneously fighting the tax. It is extremely likely that such situa-
tions will arise in the future, for with the present trend of legis-
lation towards paternalism in business, and with the growing repre-
sentation in Congress of blocks representing economic groups and
striving for advantages through what is really class legislation, all
business must be organized for self-preservation or suffer the con-
A
sequences. Those who are not so organized, and organized effi-
ciently, are in the long run bound to suffer.
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A SIMILAR advantage which such an organization would bring
•*• *• would be the greater interest in association activities by the
individual retail music merchant. At the present time the indi-
vidual who is a member of the National Association, with few ex-
ceptions, takes no active and continuous interest in his organization.
The reason for this is simple enough. During the average twelve
months he loses contact with it, for there is nothing to maintain
that save the occasional letter he receives from headquarters. Nor
can any further contact be had. As a result, when it comes time
to pay his annual dues, he sometimes feels that he is paying for
nothing, and collections become so much the harder. The member
of this type is no asset to the Association, nor will he ever become
one. More often than not he is simply a drag upon it.
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OUCH a form of organization, if carried through successfully,
^ would make the National Association truly national in every
sense of the word. With approximately one-fifth of the trade in
its ranks at the present time, it cannot be said to be that. Any
means it may take, under its present form of organization, to in-
crease its membership are too costly for its resources as experi-
ments along this line in the past have fully shown. On the other
hand a local association can run a membership campaign at a com-
paratively low expense; its own members can do the work directly
within the scope of their own influence, and every member they
gain for their own association becomes automatically a member
of the National Association. The cost is low, and if the plan were
carried out, there is hardly any question at all that within a com-
paratively short time the National Association would have within
its ranks more than a majority of the members of the retail music
trade in the country.
T N all this there is no attempt to merge the identity or individuality
-*• of the local association in the larger body, no more than the
National Association of Music Merchants has lost its identity by
becoming a divisional member association of the Music Industries
Chamber of Commerce. In fact, if this were to take place, the plan
would defeat its own purpose, for it cannot succeed unless healthy,
local associations exist. What will happen is that the National
Association will receive a much stronger support than is at present
the case, and that, in turn, the local association will have the entire
retail music trade of the country to draw upon when they are in
need of it. In other words, it will place at the service of the latter
resources which, depending upon itself, it would never be able to
utilize for the cost of these would be too great for it to undertake.
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HE present plan of organization of the National Association
of Music Merchants is a survival of a time when conditions in
the retail music trade were much more simple than they are to-day.
The advent of the general music store, the expansion of the num-
ber of lines carried by the average music merchant, the development
of more intensive selling methods all these have created a condition
which the present organization of the National Association no
longer efficiently meets. At least 75 per cent of the average music
merchants' problems which are susceptible of solution by commlon
action are to-day of purely local origin and need purely local means
for their remedy. With these the National Association cannot deal
efficiently. It has neither the means nor the aptitude. The re-
mainder of the merchants' problems are broadly national in their
scope and beyond the means of the local association to cope with.
Yet these latter are perhaps the more important and they make
essential a broadly representative national body. The efficient or-
ganization is the one that unites these two within itself, and is thus
competent to deal with whatever may arise. And the trend towards
this is marked to-day in music association work. What it needs,
however, is a stimulus so that it may be hastened and the end
achieved for the benefit of all concerned, within a reasonable time.
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Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
JULY 12, 1924
MUSIC TRADE
REVIEW
A Salesman's View of Salesmanship
Retail Piano Salesman Declares That Most of the Reasons for the Dearth of Good Retail Piano Salesmen Can
Be Traced Directly to the Attitude of the Merchants Themselves—His Idea of Better,
Cleaner Selling Methods in the Retail Piano Trade
I
N all the discussion that goes on in the retail
piano trade regarding the status of the in-
dividual salesmen and the necessity of creat-
ing a wider supply of men of more than average
ability, the salesman's voice is rarely heard.
This is not as it should be. The salesman is
too important a factor in the situation for his
views regarding this problem not to be ex-
pressed. That is what makes the following
letter from a salesman on the firing line so
important, and a contribution to the discussion
of the problem that should be read with interest:
"July 2, 1924.
"Editor Music Trade Review: We all see
many articles at this time about the efficiency
in the selling of pianos and player-pianos and
some of the statements made in them are so
flagrant that one would be led to believe that
there are no more decent salesmen left selling
pianos.
"We read about salesmanship schools, etc.
These of themselves are to be endorsed by any
good salesman. But why attack the ability of
the older men in the trade, the men who have
worked night and day to have the players sold?
It has been my good fortune to meet many good
salesmen who have made an excellent living
selling pianos and player-pianos, and they are
mostly dignified, gentlemanly fellows and a
credit to the industry. Why not encourage this
class of salesmen?
"I noted an article a little while back about
one of the leading manufacturers who has a
Manhattan warerooms and wherein it was stated
that the manager was sticking to a policy of
hiring only men who had no previous expe-
rience in the piano business. This is a fine slap
at the ability of the salesmen who have been
responsible to a large extent for the high char-
acter of the business as it is to-day.
Evils of Commissions
"It has been the writer's good fortune to work
for concerns that pay straight salary, straight
commission and salary and bonus and I have
been in a position to study closely the effects
of these different plans. Most of the dealers
encourage the commission plan and right there
they injure the trade at large, for the salesman
will do nothing but sell after the first payment
is made. When he has received his commission
"to hell with the patron." This results in a
patron becoming dissatisfied with his purchase,
and his friends are not even interested in a
player. Therefore the good money spent by the
player manufacturers is wasted and the dealers
wonder why the automobile people get the busi-
ness when they themselves should have it.
"I recently was in an organization where my
predecessor was one of those intensified sellers
—he was all sales and no service. I took charge
of the business and wondered why he had re-
signed. All I succeeded to was complaints, so I
started in to teach the people who had already
purchased their players how to play them prop-
erly and I also started in to give service on
the just complaints. I arranged musicales in
their homes and many sales resulted. I am will-
ing to admit that I was not so successful in
pqtting over the volume that the former man
did, but the customers were of the better class
and bought better players because of their sat-
isfaction. At the end of six months' work the
president of the concern called me into his office
and severely called me for not having produced
Highest
Quality
as much business as the man I had succeeded.
I explained to him about conditions and about
the work I had been doing and here was the
answer: "Never mind about the service, go out
and get business. Forget the idea of music in
the home. Simply get their money and get the
paper for us. Forget everything else." I quit.
The Average
"I believe this is the average merchant's
attitude on the player. No wonder the public
is not pleased with it. No wonder good sales-
men get disgusted and wish they had never
heard of a player. No wonder when a salesman
with an unquestioned record asks for a position
he is offered $35 a week and a small bonus
with a kick about expense, etc. No wonder a
merchant hems and haws when a good sales-
man asks him $125 a week. The whole situation
will remain that way just so long as good con-
cerns do not encourage clean, honest selling.
"These same merchants are not willing to help
in making America a musical place to reside.
They are too narrow to know that in the end
they would be benefited. A money-making
salesman does not have the opportunity to work
for the best class of music merchants for the
reason that in most cases they do not pay the
best wages, or, I should say, salaries. It is the
poorer concerns that pay the best. It may be
that that is what keeps them poor, but I never
could see why the good houses will turn down a
reliable producer simply because he asks suffi-
cient money upon which to live decently.
"One man asked me once: 'Why do you not
get with one of the best concerns?' The answer
is that they don't pay enough. Every time I
have solicited a position from one of the better
concerns everything runs smoothly until I am
asked to name a fair salary. When I state a
decent figure I seldom get a reply. I know
that some of the readers of this article will say
that the writer is a habitual job hunter and a
'sorehead.' They are mistaken. I am a reliable
man and can sell where the other fellow falls
down, and a sticker even to my own detriment.
My character is above reproach. I am an execu-
tive and have a thorough schooling in the music
business. My references are unquestioned—and
this article is not from a 'sorehead.'
"I am interested in better, cleaner selling
in the best business on earth, but I do think
it is about time that someone wakes up the mer-
chant and has him take seriously the good work
done by the Bureau for the Advancement of
Music and treat his salesmen with the utmost
respect and not put them in the robber class.
Pay them at least as decent a salary as they
can get in other lines of business and there is
bound to be an improvement in the salesman-
ship.
"I have always considered it a great pleasure
to sell properly any person a player and I
always feel that I have been responsible for
bringing sunshine and happiness into their
home. I enjoy my profession, and if the mer-
chants could only be made to feel the same way
and back up work of this nature with the proper
spirit, then what a greater business we would
have! I recently had one of the leading man-
ufacturer's salesmen tell me that it was not
necessary to give the best class of rolls when
you sold a player. 'Pick up any old bargain
rolls—they are just as much appreciated,' he
said. Wonderful sentiment. A man to talk
music to a prospect and then to have a player
delivered with old rolls. Wonderful!
"Matters like this are disgusting to a man of
high ideals and are entirely contrary to good
business judgment. It makes the business lose
its dignity and discourages good salesmanship.
No doubt this is the reason they want to hire
men who are not dignified and train them to sell
players with trashy rolls and no service. If that
is the object I will gladly turn my ability to
other lines or do nothing at all. When you buy
an auto you never have the salesman tell you to
buy cheap gas or poor oil. He has very little
to say about that, but he does dwell on the
pleasure it will bring into your life. That is
the reason for the success of the auto industry.
It sells what the auto will do for you, not how
easy you can get it or how cheaply you can run
it. The comparison is odious.
"Let's see if the honest, reliable salesmen in
the industry cannot have the proper encourage-
ment and decent salaries. Let us wake up to the
call of service and the results in the home of
what we sell—this will bring better terms, more
pleased patrons, better payers and in the end a
more profitable business than can be secured by
the inexperienced salesman. And, above all, let
us encourage decent rolls with players, even if
it be necessary to cut out entirely the practice
of giving the patron twelve rolls. Why not sell
them the decent rolls and forget the giving (?)
of rolls? Surely the good work done by the
Music Industries Chamber of Commerce should
not be wasted. Let us all get behind it and
make America the best place in the world in the
music line. Place the business on a higher plane
with the good, decent, reliable salesmen already
in the industry. Very truly yours,
"JOHN EMORY JOHNSON."
Brother of A. B. Furlong
Is Honored by France
Lieut.-Colonel Chas. W. Furlong Made an
Officer d'Instruction Publique of the French
Academy for Excellent Work
CINCINNATI, O., July 8.—A. B. Furlong, Jr.,
sales manager of the Vocalstyle Music Co., has
been informed that his brother, Lieut.-Colonel
Charles W. Furlong, has been made an officer
d'instruction publique of the French Academy.
Colonel Furlong was accorded this honor be-
cause of his achievements as an author, artist
and explorer. It is the highest distinction be-
stowed in the field of belles lettres in France.
During the war Colonel Furlong was attached
to the intelligence department of the general
staff and accompanied President Wilson to
Paris. His books on the French Colonial em-
pire are well known, while he has also won
fame as an author of military handbooks.
Wilkin-Redman Go. Expands
COLUMBUS, O., July 8.—The Wilkin-Redman Co.,
of this city, at present located at 235 South
High street, has leased the entire three floors
of the building at 174 South High street, where
larger quarters will be available for handling
the growing business.
Highest
Quality

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