Music Trade Review

Issue: 1924 Vol. 78 N. 20

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW
MAY
17, 1924
THE POINT OF REVIEW
A
N indication of what one piano house in a city can do by
co-operating for the advancement of music among its popula-
tion is well shown in the recent activities of the Weaver Piano Co.
in York, Pa. Up to a few years ago York was a blank spot so far
as the musical map of the country was concerned. Those who
lived in the city and desired to hear artists of the better class traveled
either to Philadelphia or Baltimore when concerts were held in
either of those cities. Local managers had brought artists to York
at intervals, but for some reason or other they did not draw au-
diences of any considerable size and these enterprises usually resulted
in failure. Amateur concerts were held occasionally, but these, too,
aroused no particular interest and were failures as well more often
than not.
as
T
as
as
O create a musical audience in a city of that type was by no
means easy, yet it has been done in the comparatively short
time of two years. The big factor in this activity was the Musical
League of York, which was organized just two years ago at a
luncheon attended by most of the prominent business men of the
city, despite the fact that most of those who proposed it looked upon
it somewhat in the way of being a desperate venture. An executive
committee was immediately appointed, including among its mem-
bers Walter L. Bond, treasurer of the Weaver Piano Co., and P. G.
Mundorf, manager of the local Weaver store. Of course, it was
upon the shoulders of this committee that the entire work rested,
and every member of it worked tirelessly to put the idea over.
OS
OS OS
HIS organization has succeeded in building up a surplus in its
treasury which is used for purposes of civic betterment instead
of the expected loss which many prophesied for it at its beginning.
Every concert which it has sponsored has been given to a house
filled to capacity, and in many cases it has been found necessary to
close the doors of the auditorium and refuse admission. Last year,
for instance, the local series consisted of three concerts, one by the
Cleveland Symphony Orchestra, one by Olga Samaroff, pianist, and
Georges Enesco, violinist, and one by Sophie Braslau, contralto, and
Lambert Murphy, tenor. As it can be seen from the caliber of the
artists engaged, the concerts have been of the highest class.
OS
OS OS
URTHER evidence of the popularity with which these concerts
are regarded by the people of York is found in the fact that
at the last of the series this year subscription blanks distributed to
the audience for next season brought a heavy return in reservations
with no further work of any kind on the part of the committee in
charge. Those who are familiar with the promotion of concerts
know that this is the ultimate test whether or not there is a natural
demand for them.
OS
OS OS
N speaking of this work Walter L. Bond declared that, judging
from his experience in York, piano manufacturers and piano
merchants in every community will find that it is well worth their
while to sponsor or work hard in any effort of this character in the
communities where they are located. His suggestion is that the
manufacturer or the dealer who engages in this work keep hfs own
personality in the background as much as possible, permitting an
organization something like the Music League of York to be in the
foreground actively engaged in promoting the work. The only way
in which the dealer should be tied up to it is in such co-operation
as permitting his warerooms to be used as the headquarters for
selling the subscription tickets to the series, etc. This, of course,
entails a good deal of detail work upon his organization, but it is
selling work of the best kind, the sort that links his warerooms
directly up to local musical activities and which makes them, in the
long run, the musical center of the city. Those who have tried
this plan have discovered that it has a direct result which can be
traced immediately upon the sale of merchandise. One of the
big results of the work in York has been the changed attitude of
the people of that city towards their community. Those who used
to travel to Philadelphia or Baltimore when they desired to
T
F
I
hear a concert now realize that they can obtain just as high-
class music within their own town and as a result they stay at
home. This tendency has helped considerably in keeping their
•business, and, of course, musical people are always the best type of
prospects for the piano merchants. To have the most musical people
in a city leave it to hear a concert means almost invariably that
they will buy their pianos where they hear their music.
OS
OS
OS
V ^ O R K , here, is given simply as an example. What has been done
*• there can be done in every other city of the country and is being
done in many through the activity and the brains of the retail music
merchant. There are few people in the musical world to-day who
realize what a large part the local music merchant plays and is
playing in the promotion of musical activities in his section. But
this work has not as yet been carried far enough. There are an
infinite number of opportunities for further progress in this direc-
tion which should not be neglected if a retail music merchant desires
to obtain the full volume of business in the territory to which he
is catering, for it is always proven that the greater the musical
activities in any given section of the country, the greater are the
sales made by the music merchants therein.
01
US

ND here a word or two may be said regarding the part played
by music merchants generally in regard to National Music
Week which ended last Saturday. In many cities and sections of
the country and the retail music merchant did his part in the event,
but in a few, and these were exceptional, it is good to say, he did
absolutely nothing to link up his store to the general event. One
merchant who was specifically asked why he followed this line of
action replied to the effect that he had done it previously but had
never been able to trace any direct results to his work and therefore
considered the expense entailed as so much waste. "I can't afford
to waste any money in my business," he said, "so this year I laid
off the thing." Those merchants who enthusiastically joined in
supporting the event this year would probably give the same answer
as he did if they were asked whether or not they could trace direct
sales to their Music Week work. Music Week does not bring
direct sales; it is far too general in its scope for that.
What it
does do is to interest many people in music for the first time; in
other words, turn prospects for music into buyers of it. It is
foolish to try and sell a musical instrument to a prospect for music.
He has to be sold on the idea of music first, before he will even listen
to the musical instrument salesman.
OS
OS OS
OW, this is just as much a part of the music dealer's work as
the sale of the actual instrument itself. Why is he contribut-
ing to the support of such an organization as the National Bureau for
the Advancement of .Music if he does not believe it? That is prob-
ably the most constructive and profitable move that has taken place
in the music industries for several decades and the reason for it is
fundamentally the same as the reason for the music merchant taking
part in such events as Music Week. That the reason is sound is
shown by the great advance that has taken place in musical interest
in this country during the past ten years, for that short time covers
the period during which the greater part of this group of the popula-
tion has been built up. Selling music to its prospects is some-
thing that cannot be neglected if the demand for musical instruments
js to continue to increase.
A
N
as
as as
W
HAT has been done in York, Pa., in the comparatively short
space of two years can be done in every city in the country.
We have the testimony that this work has proven profitable to the
piano merchants of that city as it will prove profitable to those in
every other city who support similar campaigns. The merchant who
neglects it is neglecting one of the most vital parts of his sales policy
and, to put it more directly, such neglect means raising unnecessary
obstacles to future sales. Can any merchant afford to do that in
his business?
T H E REVIEWER.
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
MAY
THE
17, 1924
MUSIC
TRADE
REVIEW
Gutting Down Radio Service Charges
Second of a Series of Articles Dealing With the Merchandising Problems Confronting the Music Merchant in
Handling This Latest Acquisition to His Line on a Profitable Basis—Selling the Customer
So as to Cut Service Expense to a Minimum Amount
I
N the music trade when you sell an instru-
ment the transaction is completed, provided
the instrument you sell is not defective.
From that time on the purchaser is no longer in
the question. In radio the transaction is dif-
ferent. When you sell an instrument you do so
with the understanding that should anything go
wrong your service department will repair it.
As there is no such thing at the present time as
a fool-proof radio receiver, the purchasers gen-
erally manage to keep the radio service depart-
ment busy. They have spent money for a re-
ceiver, and whether it is their fault or not they
expect the dealer to keep it free from trouble,
either imaginary or real. A great deal of this
service is unnecessary, and too much of it is
absolutely ruinous to the dealer. Most of the
trouble can be traced back to the salesman
when he sold the goods to the customer.
The customer understands little or nothing
about the technical points of radio, and some-
times cares even less. He wants his radio set to
be infallible and to work at all times. There-
fore the salesman approaches and sells the in-
strument on that basis, not taking into consid-
eration that there is no such thing as a radio
receiver which will work all the time, day in,
day out, and achieve the same results.
One of the Big Troubles
One of the biggest troublemakers in the entire
transaction is the fact that a radio receiver is
supposed to receive far-distant programs. The
customer has read and heard of programs being
received over distances of 1,000 to 3,000 miles.
When the salesman is asked about the matter
he will state that the receiver being demon-
strated will do those things. No receiver can
be guaranteed for distance. Whether it be a
four or a ten-tube receiver the most that the
salesman should state is that it will faithfully
receive the local programs, and the rest de-
pends upon its operation and the conditions gov-
erning transmission at that time. This channel
immediately makes it clear sailing so far as dis-
tant reception is concerned.
An instance of this can be cited in the follow-
ing: One of the largest department stores in
the East held an exposition and radio sale.
Before the sale the men selling the goods were
coached on the different points of superiority
of each of the receivers by the manufacturers
themselves. They were cautioned in each case
to disregard the selling of the intangible quality
—distance. Then the sales manager stated that
the first salesman who made mention of dis-
tance in selling a receiver could consider him-
self automatically fired. They were told to sell
the beautiful tone, the nice machine work, the
cabinet work, the reputation of the receivers and
not to guarantee anything more than local pro-
grams.
The result of this was that, while over $60,000
worth of merchandise was sold, the service
charges since that time have amounted to much
less than $100, most of which was due to dam-
age to receivers in the hands of the inexperi-
enced owners.
Selling Service
When a dealer allows his salesman to sell
service he is letting himself in for a lot of
trouble. If you place the receiver in the home
of the purchaser and get it operating properly,
there should be no more trouble from this
source. This can be done without mentioning
O
N
anything about loud speaker operation on sta-
tions far distant.
There is one method of selling a radio set
and assuring yourself no monetary loss from
service. The method is to sell the customer an
installation or carrying charge. When the re-
ceiver is bought, explain to the buyer that there
will be a charge of $10 or $15 for the proper
installation of the set, and any small adjustments
that you may be called upon to make within the
year—exclusive of replacement of parts, such as
tubes, phones or loud speakers. Tell your cus-
tomer that inasmuch as you have a man that
takes care of this work, the charge is made
merely as a safeguard to the purchaser against
any future trouble. If the purchaser does not
see it in that fashion and states that "so and so"
does not charge for the work, tell him that
he need not expect help from that party should
anything go wrong.
By doing this you assure yourself of two
things. The customer will have faith in you
and is assured that any trouble that does come
up will be attended to. The important thing
is that your service time is paid for before the
machine is delivered and you are not losing any
money in the transaction. It might be of inter-
est to state that every large company retailing
radio receivers to-day charges for the installa-
tion and service that it renders and only guar-
antees the receiver where it makes the installa-
tion itself.
Little Resistance
It is surprising how little resistance you meet
in selling the carrying and installation charge
if the customer is handled in the correct manner.
If you establish your department in that fashion
you will find out that you will have little trouble
from that source. Not every customer needs
or calls for service, of course. Some expect it
anyway, so it is about an even break when
looked at from the point of ultimate profit.
One point that the average dealer is lacking
in is the proper explanation of the receivers to
the customer. Do not let the party go out of
your store with the idea that the particular re-
ceiver that he has just purchased is absolutely
perfect. Explain that a radio set is finicky at
times and will for no reason at all develop queer
noises that it is impossible to eliminate. In the
Summertime they may expect static, which pre-
sents itself in crackling or grumbling noises.
Most all year around they may expect the little
squeaks of regenerative sets in the neighbor-
hood. If the customer objects to these noises,
explain that they are not constant and it is only
in the very early evening when the young people
are operating the sets that they are noticed.
When the older people operate the sets they
are content for the most part to listen to one
program all evening. This cuts down the howls
and squeals.
Selling Features
As much as possible, sell the party the outside
features of the sets. Sell the ease of operation,
the nice work, the few controls, the name of the
manufacturer in back of the goods. Never open
the cabinet to show the inside unless forced to
by the insistent demand of the buyer. For the
most part the prospect is interested in the work-
ing of the set. There are no wheels turning
inside of it to create interest. Showing off your
knowledge of radio by opening the cabinet,
removing the tubes and working the condensers
K
» ML
and controls while the cover is up does not help
your selling the goods. It only leads the man
or woman to try the same thing at home, when
some supposed trouble comes up. Furthermore,
never attempt to fix a receiver in front of a
prospective customer. Should something go
wrong with a receiver when demonstrating, look
at your batteries and antenna and if you are
fairly sure that it is the set substitute another
one for the demonstration and fix the damaged
one after the customer has left the store. If
there is any explanation necessary, tell the party
that due to improper operation the receiver has
been put out of adjustment. This will empha-
size the necessity for the proper operation of
the set.
Installations
When installing the set do not merely put
up the antenna, attach the batteries and see that
the tube lights. Spend an hour with the party
who will operate the receiver the most and ex-
plain just how the set should be worked. This
gives you a good chance to survey the possi-
bilities of the receiver and to give a little talk to
the person on some of the minor difficulties
likely to be experienced.
Show your customer where the batteries are
and how to connect them properly. Lay stress
on the difference between the B batteries and
the A batteries and tell the effect of connecting
them in the wrong place. Make it understood
that the tubes will be blown out by connecting
them in the wrong manner. Mark the leads with
tags wherever necessary.
If the customer has purchased a charger ex-
plain that the set must never be operated when
the charger is in use, and for safety's sake tell
him to disconnect the battery from the set
altogether when this is being done. Instruct
him that the storage batte-ry needs distilled
water and show him how to test its condition
with a hydrometer.
Receiver Instruction
The most important thing is instructing him
how to handle the receiver. This makes it
necessary for the dealer to understand the opera-
tion of the set himself. For that reason he
should first have found out the details of how
the set is operated. Nothing is done in a hit or
miss manner in tuning a set, for each dial iias
something to do with the correct operation.
Otherwise the manufacturer would not have
placed it on the machine.
When you have shown the parties how the
set is operated, make them sit down at the re-
ceiver and operate it themselves, correcting
them when necessary. Do not be afraid to
spend a little time with them, as a customer who
understands the capabilities of his machine when
it is installed will not bother you with tales and
troubles later on. Make it plainly understood
that they should not expect too much from their
receiver at once, as there is a certain knack
in working it that only comes from familiarity
with the particular one they have.
No receiver under the sun will give the same
results in the Summer as in the Winter. A
receiver will be inclined to be a little noisy in
the Summertime. This is because the air con-
tains a greater amount of static electricity, and
the effect is to make the reception of the weaker
programs a little unpleasant at times. But this,
of course, is beyond human control and will
have to be put up with for the time.
N

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