Music Trade Review

Issue: 1923 Vol. 77 N. 9

THE
VOL. LXXVII. No.9. r.blished Every Satllrday. Edward Lyman Bill, Inc., at 383 Madison Ave., New York, N.Y. Sept. 1. 1923
s ill !;~~.n~o i:;: ~_~",~~nt s
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Making the Retail Salesman More Efficient
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O
~E
of th e m os t di sc u ssed quest ions in th e mu sic indu st ries fo r the past se\"eral years ha s been the ave r­
age efficiency of t he retail saleslllan _ The statellH.::11t has beel1 made time anci again tha t in gene ral hi s
\\ork is not up to the standard, that h e is defici ent in know ledg e reg-a rcling th e instrum ents he sell s,
in sh o r t t ha t h e does not l1l eas ur ~ up to th e diffi cult cha racte r of hi s task.
If thi s condition exists, anc1 th e r e is a good d eal of ey id en ce that it cloes, the responsibility is n ot to be
placed upon th e sales m a n's shoulders en t irely_ Rath er is it t h e r es ul t of the coll ecti\-e ca relessness of the in ­
(lu st r y in gel1~ral. F o r, w ith fe\\- except ions. th~re ha \"C hee n 110 di r ~ct effo rt s mad e to t rain the r etai l l1lu s ic
salesman in hi s \\"() r k anel th us, \V h ~n ol1 e of thes e ha s ri s~ n abm-e t h e a\-erage, i t has heen dl1l' 0111y to hi s OW il
effo rts an el to t h ~ ~x p e rienc~ he ha s g-at h ereel in thl' cou r se of hi s s~1f cd ucati on.
Sci fc(hlCat iol1 is l'xpensi \"C, n ot (Jn ly to t h e salesma n hin1 self, iJut t o th e man \\" ho empl oys him and to
th e indus tr y. 'J'hn c is 1l1uch funcl; lI 11l'ntal il1fo rl11atiun \\hic h can he placeel wit hil1 th e rea ch of t h e a\ ' SaicS lll shu r ten the process and c r eate a producer m o r e ~co n()J11icall y a nd mo r e ex peditiou sly t han t h e o rdinary course.
This is largely the c1~ale r's task, but it is on e in w hi ch th e manufacture r can aho lencl hi s co-operat io n
a ncl a iel , and that to h is ow n proht. F o r t h e bette r the sal esm a n knows t h e instrum ent h e is sellin g, the greater i.-;
hi s en thusiasl1l r eg-ardinf?,"
it an d the more conv inced he is of it s claim s to quality. 1\11
-
. en t husiastic salesman ,
one who is sold on th e goods he is selling- befo r e he t ri es to sell them , is wo rt h a dozen 01 t h e sort w hose ac ­
quaintance w it h t h e in st ru m ent th ey are encleayo ring- t o have a prospect bu y is ca sua l a nd haphaza rd.
U11 anot h er pag-c of t hi s issue of Th~ Re\ 'ie\\, t he ca mpai g n hein g ca rri~d o n by the Bush & J-{ Co., fo r t h e ben e fit of the retail salesm en w h o sell t h e p r ocl uct s of that concern, is d esc ribed ill som e dda i1.
fier e is a !-inn \\hi ch h as c \icll'ntly reali zed the weakness of t h e li nk w hi ch the r etail salesman fo rm s in the
ch a il1 of di stribu tion and w hich is doin g it s hest to strengthen it. _\ nd , judg ing by th e r et urn s w hi ch thi s
ca mpaign has a lready bro ught , it ha s been s u cc~ssf l1l ill e\T ry se n Se of t he word.
Th e retail sales l1l anship cl asses conducted und e r the a u spices of the -Victor Talking YJac hin e Co . a re
anot h er and m o r e elaborate mea n s of achi e \-in g t hi s cnd. Sinc ~ t he ir in a ug urat ion th ey ha ve prO\'en th eir
wo r t h and ha\·e b een a potent m ean s of r a is ing t he sta ndard of retai l talking machin e sa les ma n ship .
l; r ol11 th es~ t wo e:\:a\l1pl es cited fr OI1l alllong se\ eral othe r s, it is e\- ident that th e 11la nufacturer s haye
cO l1le to r eali zc thei r r espon sibility in thi s dir ection. But n o matter h ow l1Iuch the m an ufac turer lllay do, 11i s
\\-urk Illll St b ~ s u[>pleiuentary to that uf t h e d ealer. The re arc too man y deale r s to-day w ho gi\"c little o r no
g uidan ce to a n e\\" sal esman_ There ar c too ma ny w h o go O\'C r the ir pros pect li s t and load a !l ew and ine ;\;­
pnicnceci l11 an w ith a ll th ~ ·'dogs" t h ey can fi nd, a nd then d ecla r e it is impossible to o btain m en to sell pianos
at th e present timt'. I t is, w h en that m et h od is foll owed, and t ha t is n ot to be wond e r ed at.
There is a well know n r eta il man ager in the t rade whose r eco rd in makin g effi c ient p ia no salesm en bas
often been th e s u bj ect of comm ent . T hi s m an in building up a sales force pref e r s inexpe ri enced Illen_ He
takes these, tra in s th e m and tu rn s o u t a good ll ~ r ce n tage of produ ce r s_ 'fh ey com e fr o111 a ll walks o f lif e and
f r ollJ a ll conditi on s. But th ey r eceive t h e benefit of hi s experience, of hi s advice and of the m ethods w hi ch h e
kn ows w ill bring r es ult s. He d ocs not hin g sa-v e w ha t a ny d ealer or l1J a na g:er who has heen s uccess ful in th e
t rade ca ll do and w ith n o gT ~at expenditur e of effo r t, till1 e o r e:'\:pell se.
T hc double res po n s ibility of th e d eale r a nd the manu facture r fo r t h e trainin g of t h e m a n on th e fi rin g
linc, the rl'ta il sa les man, can no lunge r be n eglecteel saye at a ruin o us expc ns e to the indu st ry. No r \vi1l th e cA-i ­
c icnt sales ma n d evelop t h ro ug h hi s ow n efforts , save in e:'\:ceptional cases; a nd these arc not l111merCHlS enoll g-h
t() depend upon . The work bein g do n e hy th e Bush & Lane Piano Co. sho uld 1)(' follow ed by mo r e manuf ac·
t urn s a nd l110re dea ler s sh ol11d r ecog ni ze th a t th ey O\\T a res p()ns ihil it y to th e men w h o m ake the sa les_
~
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M l r S J C
ItEV lE\!\:
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(Regi.tered in the U. S. Patent Office)
PUBLISHED BY EDWARD LYMAN BILL, Inc.
Presiden t a nd Treasurer , C. L. Bill, 383 M a dison A ve. , New Yo rk : V ice· Presiden t,
J. B. Spill an e, 383 Madison A,'c. , Ne w Yor k: Second V ice· President , R aymon d B ill , 383
M adison A ve., N ew Y or k : S ecre tar)" E dward Lyman Bill, 38 3 Madison A ve ., New Yo rk ;
Assistan t T r easurer, \Vrn. A . Low.
J. B. SPILLANE, Editor
RAY BILL, B . B. WILSON, BRAID WHITE, Associate Editors
WM . H. McCLEARY, Managing Editor
CARLETON CHACE, Business Manager
L. E . BOWERS, Circulation Manager
Executive and Reportorial Staft
E. B.
Tuos. W.
MU N CH .
B R ~SNAHAN ,
A.
V. D.
VVALSH, EDWARD VAN I-IAHLlNGEN , LEE: ROBINSON,
N EALY, C. R. TIGHE, FREDERICK B, DI E HL, A .
N ICKLIN
FREDERICK CA RT ER, FREDERICK G. S A ND BLO M
E.
J.
J.
W E STERN 11IVISION :
ARTHUR N EALY, R e presentativ~
JOHN
BOSTON OFFICE:
H. \VILSON, 324 \Vashington St.
Telephone, Main 6950
Republic Bldg., 209 So. State St.. Chicago
Telephone, Wabash 5242·5243.
LONDON, ENGJ~ ANJ) : I Gresham lluildings. Basinghall St" D, C.
NEWS SERVICE IS SUPPLIED WEF:KLY BY OI;H CORRESPONDENTS
LO()ATED IN THE LEADING CITlF;S THltOUGHOUT AMERICA
Published Every Saturday at 383 Madison A venue, New York
Enlered as second·class matter September 10, 1892, at the post offict al N ew Yor k , N , y "
""der the Acl of March 3. 1879.
SUBSCRIPTION, United States and Mexico, $2.00 per year: Canada, $3.50: all other
countrie., $5.00.
A.DVERTISEUENTS, rate. on «quest.
REMITTANCES, should be made payable to Edward Lyman Bill , Inc.
Exposition Honors Won by The Review
Grand Prix . ••••• . . . Paris Expositio n , 1900
Silver Medal .. . Charleston Ex position, 1902
Diploma . ..• Pan-American Exposition, 1901
Gold Medal. .. ,. 51. Louis Exposition , 1904
Gold Medal·-Lewis·Clark Exposition, 1905
TELEPIIO N E S- VAN DE RBILT 2642-2643-2644-2 645-2 64 7-2648
Cabl e A ddre8~ : 'IElbill. New York"
Vol. LXXVII
NEW YORK, SEPTEMBER I , 1923
No.9
FACTS THAT MAKE THE FUTURE ROSY
HI': jJresident o[ tile ("ilal1llwr of ("OI1l111t'l"Ce ()f tile L'llitul
States, ill it recent C()llv('lltion ;1(ldre~s, called ;llll'lllioll (J tell
production record~ that have been established ill industry dmillg the
j'Jast few mC1n 1hs, Ihe) bc:ing the production of pig iron, cott01l, sleel
il'gOi' , crude oil, automobile" locomotives, mail order sales, retail
s,des, railroad nr loading,s and home building.
He also called altrntiol1 to the fact that the population or tile
countr) hac increased bv fourteen million people, the national in­
come has increase,l hom thirtvfour billion to fifty bdlion dollars,
and the aggTeg8te savings deposits from six billion to fourken bil­
lion.
Those v.. ho arc inclined to be pessimistic regarding future busi­
ne"s gener~ lly ill the country and who a 1'( inclined to mark time, in
the belief that present prosperity is only temporary, will find little
upon which to base their argumen t s in the foregol11g figures.
\\ ith ten Industries, most of them basic, setting n(:\, recorcl~
in production i hen i.s being created a potential demand for manu­
factured good, of all .'orts, including musical instrument~, that is
like!) to require peak production t o fil l. The end of businc.:,,, pro,~·
IT'S is not yet hu-c.:
T
UPWARD PRICES AND STOCK SHORTAGES
HE prophecies m;lde ('arly in the year that there would Ile an
increase in piano prices hefore the holiday sea"on, due primarily
to thl' Ilecc:ssitl or manufacturers meeting th e wag(: demands of
their I\'orkers, are already iJein g realized, Olle prominent C()l1Cnll
having made formal anll()Uncrment of conservative increases in its
wholesale prices o[ various instruments in the line. O ther announce­
ments are expected lllomentarily and several manuLlcturing con­
cerns !lave ;l noullcement or rile :'act.
T!l().se acquaintl'd \\ith lile piano lllanu [acluring-;itnalion :11](1
its problems have: all :lllJllg ITali/l'd thal lhe ql1l'stitlll or 1ll;lint;lining
\'.lllJiesak pi;ll]() Ill·iccs at the .I;llluary level would Ill' out ()f thc
(JulslioJ1 tlllless thne W;]~ a distinct d()\·ln\\·ard trlild in lahor costs
;]11<1 lll;)h-:ri;]1 prices. The trend, howevcr, ha~ Ilecn tljl\I';lrd llurill,~
T
1'('11 Ill()llth, Ilith thl' illl'viLliJit- IT'lIlt tilat dC;llns Ilill-;I.
ill 11Hht cases, ~Jll'Il(1 m(lrc for their goods,
1,'wll1 till' rl'1ailt-,s' ;Illgle it is Ulll'ortun;lle lhat 1llore deal e r s du
not see the wisdom of (1rdering ahcad as suh~tantiall)' as possible to
meet th e ir Fall and \ V inter requirements. The primary argument
l'sed by the Jl1;]nufacturers, and it is still a mighty sound one, W;h
that production cuulll nut keep pace with any but a normal demand
;(nd til;]t meeting' eVl'n such a demand would tax the resources of
lhe fact()ries. ::-JOII' the dealer who has kept his slocks to a minimum
;(llCl ha-; ordered onl)' if necessity required rather than in anticipa­
ti()11 of ruture needs faces not only a piano shortage, but a price
llicrease.
Therc may be occasions when piall I,uild up results lor their trips, an: inclilled to force the dealer into
ovcrordering h) stories of shortages anll price increa.ses thal arc
Ill) thica!'
nut ullder conciitiolls as th'ey have existed during the
past couple 01 )c':lrs the rclailn hilllself has had a chance to sec
which way lhe I\·illtl wa.o hl()\ving i [ he took occasion to investigate
lile ~ituati()n as it cAistell outside his wareroum doors, Those 'who
hatl the keenness of vision to prepare are to be congratulated.
GROWING POPULAR INTEREST IN MUSIC
111': illClTaSe(1 ;ltkntion heing given to the ciiscu.,sioJ1 01' IllUSIC
ill the hOllle frol\l various angles hy the leading national ll1;lga­
zilll's is a lllaltn or general inll'rest to the trade, [i)]' the article . ; lhat
have heen ;ljJLlc;u'ing in Collier's, l'ictmial ]{eview and other puhli­
catioll" of qandillg represent the he.st sorl of propaganda to arouse
the illklTst o[ the ordinary individual in CCluipping hi.s home with
lllu~ic:ll instruments rur both educatioJ1;J! and c,llertainllll'nt Jill/'­
fil hes.
This halldling or mu~ical suhjects from the popular standpoint
can he creclited (lirec1ly t(l the inAucnce of (ile advancement or mllsic
call1pai~n. (!I'iginatin~ in the nltl-;ic (rade itsc! t and cnlisting in the
work, Iargc'l)' tilr(lu~h the dtorts of C. )\1, Trclll;line, din'l·t(lr of
till' N;t!ioll;ll Bureall 1'(11' the ,\dvancc'nll'nt (If I\Ju~ic, nllnll'l'(llh Ill·
Ilucntial :lgl'llcil'-; (lut,icie the industry.
\Vh c ll a Iln~;\i.ille (ite Jir illusic;11 illSt rUlllcnls, and (he pos.,illilities or those lllu~ic-p]'(Jdu('illg
IIll'lliulll", tllt'll it is in(kc'd ;111 e:\celknt inclica:i()n that the editors
1('(,1 ]J(lLJl1lar intliT'l in the sulljcct has heell developed to a ]loin(
I.,hl·re such articks ;lre \\'ol'th Ilhik. Even jazz music and its place
ill the hOllle has Ilccn tre;tled, :IIlCI In practically every case the clired
appeal has I)ecn 1ll;l<1e to the reader to buy musical instrulllents and
to use them
There was never a time in the hislory of the music industry
when the u[Jp()rtu1litics [or developmellt WUT so great or the illtere~1
ill music in the home so widely developed. The fiele! for the sale oj
Jl11hical in~lrul11enh i~ heing widenee! daily and, if the results in the
matter of dollar~ ancl cents prove e!i~appointing to ~ome trade mem­
bers, it might be well for them to consider the situation carefully
and see whether (l'r not lhey are Illaking the proper effort to take the
fullest ad vantage of the opportunities before them. The clay when
the retail piano qleSlllan, [or instance, wa" classed with the IJOok
agent has passed, for the puhlic is fast being educated to the point
where the man who has music and musical instrumenh to sell ap­
pears ~uJl1e\\'hat in the rbJr of a henefactor.
T
CO-OPERATIVE ADVERTISING CAMPAIGNS
HI,: filst of the co-operative campaigns of advertising to he
cdITled Oil Chl ing the Fall by music merchants has been an­
1Hlullced in I.os .\ngeks, where preliminary plans for the movemc'llt
wcre di~cus.,etl al it rc'cellt meeting of the Southern California :tV1 usic
Trades' '\ssocialion. ]n vievv o[ the fact that local co-operative
ad verti sing campaigns by 111 u ,ic lllerchan l:-; have progressed far li e­
voncl the experimental "t;lgC and have proven their value in actual
practice on a number o[ occasions, it would seem as though m.usic
trade interests in many centers 'Noule! adopt that means of impress­
in,~' lhe public in a hig Ivay with Lhe value of music and the de.sira­
Lillt)' or buying' and P(lssl'ssillg Illusical instruments.
I\l'g;lrdkss of hml c':\pt'n,ively inclividual COllcems may ;lClvlT­
tise, (lr h011 dlec(ive their Jlulliicity lll:ll Ill: frOIl1 the standpoint of
;\ctllal':llt,-;, lhere is ,till ],()Olll for co operative ;ldverti~illg as :1
llwans llf creating a geneTal llesire Ivhich can ))(' c1cvl'loped to the
1!1lyin,~ point hI' variou.-; conClTns thJ'()ugh their O\IJl puhlicity.
T

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