Music Trade Review

Issue: 1923 Vol. 77 N. 8

r'THE
VOL. LXXV". No.8. rablisbed Every Satuday. Edward Lyman Bill, Inc., at 383 Madison Ave., New York, N.Y. Aug. 25, 1923
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Proper Service for Reproducing Pianos
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T
H E qucstion of proper and competent sen 'ice for th e purchase rs and own er s of reprodu cing pianos is a
matter of steadily gr O\\ ing importance to t he trad e. and this fact \va s no more strongly e\idenced than
at the cOl1\'ention of th e Na tional .\ ssocia tion of P ia no TUllers in S t. Louis las t w eek wh ere a liberal
part of th e bu s in ess sess ions and con s idcrable 1 im e between sess ions w e re g·i\-en o\' cr to a t ho rough di s­
cussion o f th e subject.
'J'h e necd of w ell-o rganized anc! proper servi ce o ffered by th e local deal er ' in thc handlin g o f reprodu c ­
ing· pi a nos w as cmphasi zed ill an articl e in Th e Rev iew recentl y which attra cted widespread a tt ention a nd was
st rong ly endorsed , The growth of the reprodu ce r business a nd the perce ntage of the saks of t hose ins trum cnts
in propo rtion t o t he sales tota l have made the probl em of ca rin g f o r th e r eproducing pi a no in the hom e onc of
vital importa nce .
It is indeed fortunat e that th e tun er s, through th eir national o rg anizatio1l. \\'hi ch embrac es ove r on(' tllou ­
sand m embers t h rough uu t the coun t r y . real i ze th e se ri o usness of th e problem and the necess ity of co oper a ti ng
wi th bot h the manu fac turers and d ealer s in seekin g a soluti on th a t \\·ill pr ()H~ economi call y so und,
During the introducto r y a nd deyelopm ent period of the reprodu cing piano it was but natural t hat thc
ma nufacturers estahli sh and m a intain se r vice d epartm e n ts to as s is t the d ealer in kee ping· thc in st rum ents ill
proper pl ay ing conditi on . Th e averag:e reproducing pian o today. ho\\"e n :' r. has reach ed a point w here it is a s
nearly f ool-proof as it is possible to make such a piece of m ech a ni sm. o\s th e output inc rease::, it is fou nd
steadily mo r e diffi cult fo r the ma nu fa ctl1rer's sen ' ice departm ent to co\·er th e te rritory of a ll dealers an d u L1;:e
ca re of a ll repairs a nd adjustment s, For somc time past some o f the leading reproducin g pi a no and n:proc\uc ­
ing' action manu fac tl1rers have end eayored. with some success, to hold schools in Yari ol1 s cities und er th e au ­
s [Jice ~ o[ their local dealers {o r the purpose of inst.ructing th e dealer' s o wn repair staff in th e deta il s of the i:'
mechanism s, so that all bu t e:--.:ception al repa ir prohl elll s could be ha ndl ed prom ptl y, efficientl y a nd economicall y
by th e d ealer 's O W11 d ep a rtm ent.
I n many cases d ealers ha yc realized the im po rtance and wisdom of th e mO\c and ha \'e co opera ted w ith
th e manufacturer to the cxt ent of inviting local inckpend ent tuners to at tend the clas ses in the beli ef that a
th o roug-h kn owl edge o f the deta ils of the ac ti on by th e ind ependent m a n wo uld sc n 'c genera ll y to imprcss
t he own er with the standa rd quality of th e in strument and thereb y ma inta in its reputa t ion, 1t is un f ortunate.
hO\\'eye r. t ha t some f ew dealers hav e ta ken a narrow \·ie,\! and r ef use to have any thing· to do w ith thc ill cil'­
pendent man on the wea k plea that he might utili ze the knowl edgc gained f o r the benefit ()f competitors,
The se\'eral scores of tuners \\· ho attended th e St, LOlli s cOI1\'ention d eJl)onstrat ed in 1l U ullcer ta in l11a11 ­
ner that they ar e both w illing· a ncl an :--.: ious to sec ur e all th e kn O\v lcdge possibl e reg'.arding t he latest r c p J"() dll c ill ,~
mediums, Li ke wise, th e s ince rity of th e tun ers' orga ni zation was ey id ell Ced by it s end o rsemcnt of the plan of
the manu fa ctur ers to hold schools ill va ri ous centers, w it h the loca l di visions of t he a ssociati on assuming the
responsibility oi pro\- iding t he att end a nce and in surin g the SllcceSS of th e sess ion s.
Th e time f o r hesitating and for waitin g to see what th c reproducing· pi ano \\'as g·o ing to accompli sh has
passed. jus t as die! th e period of hcs itation reg'arc1ing' thc stra ig·ht player -pi a no come to a n end. '1'hc m a nufac­
tur er has cl one his sharc at hea \· y e:--.: pense , hut that sa llIe ll1a nufacturer cann ot be expected to mainta in ind e­
pendcnt ser vice departm ent s f o r the bene fi t of those mercha nts wh o arc not willing to a SSllmc repair rcsponsi ­
bilities th elllseh -es . alth oug h they are me rchandising reproducing pi a nos ill increas in g number s a ne! \\ith in ­
creasin g p rofits,
A s the r eprodu cing pian o becomes mo re comnwn in th e homes of th e country th e deal er. for th l' protec ­
ti on of his 0\\, 11 reputati on . cann ot aff o rd to kec p hi s cus tome r \v aitil1g f o r cla ys or \\'ce ks in o rd er to ha\c th e
fa ctory sen'icc man comc to ma ke adju stm ents, That i s self -evid ent.
THE
4
MUSIC
TRADE
(Reciatered in the U. S. Patent Office)
PUBLISHED BY EDWARD LYMAN BILL, Inc.
President and Treas urer, C. L. Bill, 383 Madison Ave. New York; Vice· President,
J. B. Spillane, 383 Madison Ave., New '~'o rk; Second Vice· President, Raymond Bill, 383
Madison Ave., New York; Secretary, Edward Lyman Bill, 383 Madison Ave., Ne w York;
Assistant Treasurer, Wm . A. Low.
J. B. SPILLANE, Editor
RAY BILL, B. B. WILSON, BRAID WHITE, Associate Editors
WM. H. McCLEA.RY, Managing Editor
CARLETON CHACE. Business Manager
L. E. BOWERS. Circulation Manager
Executive and Reportorial Stalt
E. B.
~fUNCH.
V. D.
WALSH)
EOWARO VAN
HAl(LIN GEN ,
LEE ROBINS ON,
THOS. W. BnSKAHAN, E. J. NEALY, C. R. TIGHE, FREDERICK B. DIEHL, A. J. NICKLIN
A. FREDERICK CARTER, FREDERICK G. SANDBLOM
WESTERN ))IVISION:
nOSTON OFFICE :
ARTHUR NEALY, Representative
JOHN H. WIl.SON, 324 Washingt o n SI.
Republic Bldg., 209 So. State St., Chicago
Telephone, Main 6950
Telephone, Wahash 5242·5243.
LONDON, ENGLAND: I Gresham Building•• Basinghall St., D. C.
NEWS SERVICE IS SUPPLIED WEEKLY BY OUR CORRESPONDENTS
LOCATED IN THE LEADING CITIES THROUGHOUT AlIIERICA
Published Every Saturday at 383 Madison Avenue, New York
E"t.r.d
lIS
---- ..
secona·class ",.tler September 10, 1892, at the post office at Nerv York, N. Y.,
under the Act of Marcl. 3, 1879.
SUBSORIPTION, United State. and Mexico, $2.00 per year; Canada, $3 .50; all other
countrie., $5.00.
ADVRRTISEHRNTS. ratea on request.
REmTTANCES. should be made payable to Edward Lyman Bill, Inc.
Exposition Honors Won by The Review
Grand Prix..•••••.. Paris Exposition, 1900
S ilver Medal... Charleston Exposition, 1902
Diploma . •• , Pan·American Exposition, 1901
Gold Medal ..... St. Louis Exposition. 1904
Cold Medal·-Lewis·Clark Exposition, 1905
TELEPHONES-V ANDERBILT 2642-2643-2644-2645-264.7-2648
Cable Addreso: "Elblll, New York'·
Vol. LXXVII
NEW YORK, AUGUST 25. 1923
No.8
OPENING A CHANNEL FOR MORE SALES
USIC merchants operating talking machine d epartments sh() uld
be g-reatl) interested in the ;).lln()Ul1cement of several record
companies of the coming inauguration of weekly r ecorcl re
leases instead of tit e monthly record supplements that haH: prp
vailed up to this time. The majority of piano and mu sic m erc hants
have long regarded the talking machine department, and particu
larly the record section of it, as a direct feen er to the pian o depart
ment and other sectIOns of th e store, and therefore, with the pos
sibility of having record customers visit the establi~hment weekly
instead of once or twice a month as heretof ore, tl1<' chances for
increasing business directly are grea tly multiplied.
This question o f having customers com e in at frequent intervals
to hear the new records, and perhaps pu rcha se them, eillphas i zes
the logic of the general mu sic store, for it provides an opportunity
for making several sales to the same individual. The pi ano pur
chaser may later buy a talking machine and records or a band in
strument or sheet music, and vicf' \er"a, with the result that the
dealer has at hand from his list uf customers an excellent pro~pect
li~t for the salesmen III other divis ions of hi s store.
The idea of the old pialln man of makin g one sale to a fam ily
and then waiting for the growing up of the next generation before
making the next sale to the same family is passe. The hom e with
only one musical in~trument i~ the exception to-clay and \vhen the
dealer has sold only the piano, then somebody else is coming ill for
some very profitab le deals.
M
MUSIC PROPAGANDA THAT COUNTS
M
EMB ERS of the music industry, \\-ho rea li %e that an} move
ment calculated to arou se a nd stimulate public inte re,t in
mu sic is likew ise calculated to prove of direct ben cf:t to th ,:
trade from a dollar-and-cents angle, will do we ll to g-ivl' earne·t
consideration to the w()rk that the :".1ilwaukee Journal ha s a lr ea d\
done for the cause of mu~ic and the work which it plan s to cJo ill
the immediate futur e.
As was record ed in The Review last week, thi " new"papn has
planned for two large contest s for music students to be held ill
REVIEW
AUGUST
25, 1923
c()llnertinl1 \vith the :vlusi c Division of the Fifth Annu a l Food,
Hou,;ehold and Electrical Expo sition taking place in Milwauk ee from
October IS to 21 under th e a uspice" of the J0urnal. The piano
contest is to be conducted for the purpose of deciding upon " \Vis­
consin's Champi on Pianist," and the first anno uncement rega rding­
it brought forth over 300 entries with several hundred in prospect.
O nl y \ i\jiscons in re o; idents are eli g ible.
The second contest is for amateur orchestra s, abo res tricted
to residents of 'Wisconsin with on ly individual s and organiza tions
connected with the manufacture and sal e of musical in st ruments
and e l11ploye ~ of the newspaper itself barred . The prizes range
iroll1 a S3,sOO reprod ucing grand to $20 worth of piano music, the in struments and s uppli es be in g furnish ed by N[ilwauk ee Illu sic
hOllses.
There is no que"tion but that lllusic and the lllu sic industry
,)l \\'isconsin will realii:l' thou sands of ciullars" \\'orth of the he~t
sort of publicit y as a re ~u lt ut the conte ~ t and the trade uf the
State i" strong ly back of the :\"Iilwauk ee Journal in its effo rts.
.It might be well ior l1lusic merchants in other large ce nter,.;
to watch the progress of the contest in its various phases very
closely with till: iJea of encuura g ing new spapc.rs in their own locali
tic s tu attempt similar lllo vements. Fven th e contribution of some
of th e prize" m akes the publicity incident to s uch conte sts not only
cheap but distinctly effective.
I WHY
NOT ORGANIZE THAT SALES STAFF NOW?
I
HI ·: T A ILEl\. visiting N('\\ York recent ly voiced the opinion
that when uu sin ess wa s slack, as, for in stance, during the
usu; d Summ er "eason , the factory ~ h ()u ld work with full
Lurces in preparing stocks f or the demand expe rienced in the Fall
fall the remark that he expl: cte d to qart building up hi~ sale~
orga ni %a tiull laLe in Sc pll'llll ll' r as SOO Il ;IS bu sin ess Shf)\H'ci s ign ~
of stitllulation.
This parti cular piano merchant was distinctly in th e position
of a man willing- to give: advice but not willing to tak e hi s o\vn
m edicine. He fe lt that the factor ies ought to take time by the
fo relock, prepa re for war in titne o f peace, as it were , and gamble
to a ce rtain degree on the f utu reo Yet there he \vas w ith a wonder
fu!. oppo rtunity for huntin.!; up new salesmen :-Ind training them to
the particular need" of his busint'ss at a time when he had more
or les" leisure, so that his organi%at ion \\'0 111<1 IJe all ready to take
advantage of the ::; ituation when th e need io r ext ra sa lE'S people
became apparent.
There are many music merchants in the same posit io n, men
who have been ope rating for "Ol1l e month s with skeleton orga ni%a
tions with a full reali%ation that tbe tim(" was coming when they
wo uld need to expand their sa les stalf, but these same mell \vill
wait until th e las t moment, wonde r why the) cannot get sufficient
men and then see pro-pects untouched and sa les lost through lack
of personnel to take care of them.
The pian o salesman who is worth his sa lt is at least able to
pay hi" expenses eve n during th e dull season and therefo re the
r rta il e r who ge ts ex perienced men at a time when the other fellO\v
is not fighting for their servicE'S , o r, on the othe r hand, takes men
n ew to the fIeld and iTain": them during the lull in anticipation of a
real business dema nd , is showing .l.!,oo d judgment. If he gets the
ri ght men hi s fores ig ht is not go ing to cost him anything.
A
FREE INSTRUMENTS THIS ONES PLATFORM
A
'I
T L\ST the piano and talking ma chin e have entered the
political the report that H enry H aysse n, of 1\laballl a, while on a v isit to that
Cil)" a nllounced that he wa~ a ca ndidate for the Presid ency of the
United States Ull a platform which includ es free distribution of
pianos and talkin g machines to act as harm onizers in ,\me rican
hOl11e". Of course lVIr. Ha)'~~e n promise s many other things, in­
cluding the abolition of pri so ns a nd the s ubstitution of rewards
of merit f01' money as a mediuill o f exchange. From the publicity
fre e distribution of musical in struments is interesting, but it is a
question whether tbe l11 ,.:trume nt ,.: would k quil<.: enthlhia,.: tic ove r rece iving beautifully
eng rossed reward s of merit, in stea d of cold cash or good in stalment
leases for their instruments.

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