Music Trade Review

Issue: 1923 Vol. 77 N. 19

THE
4
MUSIC
TRADE
(Registered in the U. S. Patent Office)
PUBUSHED BY EDWARD LYMAN BILL, Inc.
President and Treasurer, C. L. Bill. 383 ' Madison Ave.• New York; Vice-President.
J. B. Spillane. 383 Madison Ave.• New York; Second Vice·President, Raymond Bill, 383
Madison Ave., New York; Secretary. Edward Lyman Bill, 383 Madison Ave.• New York;
Assistant Treasurer. Wm. A. Low.
-----------------
J. B. SPILLANE, Editor
RAY BILL, p. B. WILSON, BRAID WHITE, Associate Editors
WM. H. McCLEARY, Managing Editor
CARLETON CHACE, Business Manager
L. E. BOWERS, Circulation Manager
Executive and Reportorial Staff
E. B. MUNCH, V. D. WALSH, EDWARO VAN HARLINGEN, LEE ROD'IKSON,
THOS. W. BRESNAHAN. E. J. NEALY. C. R. TIGHE, FREDERICK B. DIEHL, A. J . NICKLIN,
A. FREDERICK CARTER, FRED ERICK G. SANDBLOM
WESTERN DIVISION:
BOSTON OFFICE:
ARTHUR NEALY, Representative
JOHN H. WILSON, 324 ·' Vashington St.
Republic Bldg., 209 So. State St.• Chicago
Telephone. Main 6950
Telephone. Wabash 5242·5243.
LONDON, ENGLAND: 1 Gresham 13uildings. Basinghall St., D. C.
NEWS SERVICE IS SUPPLIED WE 1<] liLY BY OUR CORRESPONDENTS
LOCATED IN THE LEADING CITIES THROUGHOUT AJlIERICA
Published Every Saturday at 383 Madison Avenue, New York
Entered as second·class matter September 10, 1892, at the post office at New York, N. Y.,
under the Act of March 3. 1879.
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ADVERTISEJlIENTS, rates on request.
REMITTANCES, should be made payable to Edward Lyman Bill, Inc.
Exposition Honors Won by The Review
Grand Prix .•. ..... . Paris Exposition, 1900
Silver Medal .. . Charleston Exposition. 1902
Diploma . ... Pan·American Exposition. 1901
Gold Medal . .... St. Louis Exposition, 1904
Gold Medal-Lewis-Clark Exposition, 1905
TELEPHONES-V ANDERBILT 2642-2643-2644-2645-2647-2648
Cable Address: "ElblJl, New York"
Vol. LXXVII
NEW YORK, NOVEMBER 10, 1923
I ABANDONMENT
No. 19
OF DEPRECIATION SCHEDULE
I
HE disappointing feature of the meeting of the Board of
Directors of the Music Industries Chamber of Commerce la st
week was the decision of that body to abandon its attempt to formu­
late a depreciation schedule of used piano values for the guidance
of the retail trade. It is natural, of course, that, in the face of
the difficulties met with in the efforts to create such a schedule
the lack of co-operation on the part of the manufacturers and lack
of interest among dealers--due in a large measure to a general
misu~derstanding of the schedule and its purpose--would dis­
courage those who had put forth long and earnest thought and effort
in the development of the plan.
For years there has been wide talk in the trade of the need for
some guide to used piano values. Makeshift schedules adopted by
local associations were received with acclaim, and yet the national
movement has failed. Too many retailers, and some manufacturers
for that matter, felt that the schedule was going to limit their free­
dom in the matter of making allowances, and would have to be ob­
served to the letter. As a matter of fact, it was simply to be a
guide, leaving the dealer free to enjoy the protection of its obser­
vance or to take his own chances of non-observance. The trade
as a whole is the loser through the decision to abandon the project.
T
PROSPECTS FOR NATIONAL MUSIC WEEK
B
OSTON is the latest city to announce its intention to participate
in National Music Week which will be held next May. Practi­
cally all sides of the city's life, as well as the municipal authorities,
will take an active part in making this event a succes~.
The way in which the id ea of National Music Week is taking
hold of the country's imagination is a remarkable demonstration of
what concerted and co-operative action can accomplish. There is
probably no industry to-day which has so wide an outside partici­
pation in its propaganda as has that of music. This, of course, is
due primarily to the wide appeal of the commodity, speaking com­
mercially, that it sells. But in accomplishing it no little part has
been played by the effective way in which the music industry has
made its appeal.
REVIEW
NOVEMBER
10, 1923
Music, of course, is a cultural and edu cation al medium of the
highest. degree. Despite this universa ll y admitted fact, for years
there have been any number of forces trying to widen the interest
of the American people ill it, but with littl e success because they
failed to realize that spasmodic efforts din:cted at cross purposes
could ach ieve but little. It \\"as not until a focus was provided to
concentrate these efforts and to direct them into channels where
they would reach th<.: great mas s of the people that appreciable re­
sults began to be had.
National Music \Veek is but one side of this "'orle If it be
successful, and there seems every prospect th at it will, the con - .
centration of interest which it wi ll bring about shou ld yi eld re­
markable returns. Never have the ,\merican people taken a greater
interes t in musi c than they do to-day and never has the field been
so well prepared for still further advance- . an advance wh ich must
necessarily yield ret~trns to all those engaged in the music indu stry.
This is the primary reason why the indust ry, as represented by the
individual manufacturer and merchant, shou ld give th<.: movement
every co-op<.:ration wi thit; its power.
THE DEMAND FOR THE GRAND PIANO
most remarkable phenomena of the piano trade dur­
O :K ing E of the the present
Fall has been the steady increase in th<.: popu­
larity of the grand piano, whatever its grade may be. When this
move first became apparent in the industry a number of years ago,
there were many well-informed piano men who considered it largel y
a transitory one that might last a few years and then would (lis ­
appear probably more suddenly than it came. Events, however,
have effectually confounded these forecasts, for to-day the demand
for the grand bears every evidence of being a permanent one, one
that is much more likely to increase than to diminish.
Those men who have played a leading part in developing the
production of medium-priced grands to meet this demand are
worthy of considerable gratitude from the industry. They had
not only difficult problems of distribution to solve, but in problems
of production they were confronted with obstacles which many
piano production men considered impossible of solution . The way
in which these were met and conquered has been a real demonstra­
tion of what brains and ingenuity can accomplish when they are
applied to a condition for which there existed no precedent and
for which the means of meeting it had to be entirely original. That
they have succeed ed as well as they have is a remarkable tribute
to the ability of the men which the industry contains within its
ranks.
It is not so many years ago when the grand type of piano wa'
largely a luxury --· lux ury for the person who bought it through
the comparatively high price at which it was held, and lux ury for
the average piano manufa cturer who probably produced a few in­
struments of this type annually for whatever prestige it might bring
hi s name value. \i\·ith the exception of a few of the high-grade
manufacturers, this was the average manufactur<.:r's attitude
toward s the grand. The success which the production of th(;
medium-priced grand ha s achieved, however, has changed this com ­
pletely, and to-day there exists a large number of manufacturers
a goodly proportion of whos e production con sists of the grand type.
It is without question a permanent development in the trade and
one that bids fair to contin ue to increase with each year.
STANDARDIZED CREDIT APPLICATION FORM
T
HE action of the associated credit men in New York in adopt­
ing a standardized form of blank for use by those seeking to
obtain credit will go a long way towards checking sLlch applicat ion s
when they are based on false. and fraudulent statements. \Vhen
the form is issued, and this will be within a short time, it will be
well worthy of adoption throughout the cOLlntry as it has been drawn
by competent legal authority and should eff<.:ctually check those
who in the past have succeeded in obtain ing extens ion of credit
through the presentation of false information.
The man who makes false statements in his financial report
which he submits to the manufacturer from whom he purchases his
goods has been a growing source of loss. So clever have been
his methods in many cases th at he has completely placed himsel f
beyond prosecution, and all that the manufacturer who has been
deceived is able to do is pocket his loss and consider it so much
experience gained .
r..
NOVEMBER
10, 1923
THE
MUSIC
TRADE
5
REVIEW
Maintaining a Proper Prospect File
No Element Is of More Importance in Creating a Satisfied Sales Force Than a Prospect File Which Eliminates
the Possibilities of Disputes Among Salesmen Regarding the Credit for Sales-- -Isolation
and Centralized Responsibility the Necessary Factors


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it is give n to another man. We th ink that if
Nothin g keeps a gre ate r deg ree of ha rmony
a m a n ca nnot clo se a s,ti e in th at time and the
in a retail sa les force th a n a properly h a ndl ed
prosp ect has no t bO\l ,~' ht somewhe re el,e the
p ro spect file, and, co nverse ly, nothing creates a
trouble is w it h the man an d sw itchin g ,ales men
g r ea ter disturb ance than a prospect file which
o ften lead s to closillg the sa le.
is not properl y supervised and kept accurately.
"vVh en we: fir,t started this sy stem we had
When two sa les m en both claim a sa le and th e
a good deal of co mplaint.
.'\ salesm a n, for
prospect file is ill such co nfll s ion that the justice
in sta nce, would see a prospect give n to another
to each o f their claims may not be immedi a tely
man who clo se d ' h ill! a lmost immediately and
give n a con dition ari ses th at at on ce reac ts
would bel ieve we had deprived hi m of a com­
upon the e nti re se llin g for ce to its detr im e nt
missi on. But thi, did not last long. Fo r he
and which is reflected in a lowe r vo lum e of
soon found that he abo r ecei, ed prospects of
sa le s. For it must be rememb ered that sal es­
this t ype and t hat he m ade up what he lost on
m e n, t hat is, good salesmen, are particularly
th e first by clos in g on the second.
sensiti ve, and a di ssa ti sfied ment a l s ta te im ­
Eliminates Split Commissions
mediately lowers tht: efficiency of their wo rk.
" .\n ot her thin g th a t this system has don e
A Successful Example
There is a cer tai n pia no house in o ne o f the
mis s io ns betwe en t wo sa les m en, usu a ll y between
larger cities wh ich has a tot a l of four retail sa les
a fl oor m a n and an outs id e ma n. This is always
branches in th e district cov e red fro m the cen ­
a real sour ce of ar g ument and does much to
tral office. Salesmen who have wo rked in th e
cut down the e fficiency of the selling force.
organization som et im es ha ve a goo d deal to
The floor man, when he knows h e can sp lit
say about it after th ey leave; but there is one
a commission with an outside man, lays down
thing they arc all un animo us on and that is
0n th e prospects of th e sales man who refus es
there is never a dispute abo ut the credit for a
to give him his and in man y cases t he house
sale . Even if a salesman in o ne branch may
loses the sale e ntir ely. Of course, there may
develop a pros pec t to the point of buyin g a nd
be som e private a rran gements w hich we know
that prospect buy s from the floor force of an­
nothing about , b ut that is na turally beyond our
other branch, th e sa le is always promptly cred­
cont r ol. \V e have eliminated the necessity for
ited to the man who has created it, without
thi s as far as po ss ible and as a result we have
argument and without it being necessa ry for
bett e r sa lesmen, both inside and outs id e.
him to find th a t the prospect has bou g ht by
A Difficult Question
calling at h is home and di scove ring the in st ru­
"This question of relations bdw een in side and
me nt already there which he has been tryin g to
outside men is a tough one, Most of th e dif­
se ll.
ficulty ari ses fro m the fact that som e dealers
The advantage of s uch a sy s t em is at once
s till pay th eir floor men comm ission o n their
appa re nt. Firs t of a ll, it makes the salesman
di rec t sa les. Now, it is hum an nature,' und er
perfe ct ly willing to give his full co-operation
this sys tem, for the floor man to cons.i der every
to the house, for he knows that his rights are
sa le he closes a s e ntirely his own and put up
properly pro,tected. Secondly, he spends no
a stiff fight to receive the entire commission
time in usel ess calls which could be much more
on it. It is ju s t as much human natur e for the
profitably ut ilized in workin g on new sa les.
outs id e man to tak e every pre caution to pro­
T hirdly , there ar e no dispute s amo n g the sales­
tec t himself on w hat is really hi s propert y, a nd
m en , an d no feelin g that sin ce so-and-so got a
to spe nd a good deal more tim e tha n h e ~hou ld
sal e away from him he is going t o pay the
abo ut .the war e rooms, waitin g patie ntly for
fonner back in his own coin one of these da ys.
pro spects to keep appointmen ts which th ey
This house has a problem that exceeds in
ne ver, so m ehow or other, do. Result is again
com plexity that of the average dealer who has
lost sa les both for the house and the indi vi dual
but the one s tor e or at most two war erooms.
sa lesm an , to say nothing of a constant s tate of
Yet it has s ucc eede d in solvin g it successfully,
quarreling and fighting w hich does nob ody any
which is all t he more reason why the deale r
goo d.
should leave no room for confusion in hi s store
"The soluti on for this is a properly kept
and among his selling force ..
pro spec t file, first o f a ll, and th e payment of
Isolation and Responsibility
"The secret of maintaining a proper prospect
sa lar ie s and not commissio n to the floor men.
file," said one of the mana gers of this organiza­
Persona ll y, I , believe (he only way to pay a
tion recently in di sc ussin g this Ifuestion with
sa lesm an. on the floor is throu g h the quota
The Review, "is iso la tion and co'n cen trati o n of
system; that is, his salar y s hould be based on
res po n si bility. Noon e sh ould h ave access to
the sales he makes with a bo nu s on his gross
the file save the perso n in direct c~rge oJ.: ; i·t
volume of busin ess as it exceeds his quo ta. In
and th e manager, and th e former must carr y the
this way every sa le h e closes counts in his
entire r espo ns ibility. On ce t he sa les!l1~~'~_~~o ws , ~ n come, no .matte r what outside ma n may ha ve
that th ese two conditions exis t t!! ere rs a re­
ha ndl ed the prospect and really laid th e g round­
markable dro ppin g off of dispu!~ regarding · 'Work of't he sale. l:nder this system h e must
th e cr edit for sales, for he know s that we regard
work for th e house when he is working for
Ih e information in the file as final and th at
him se lf and there can b e no divided interes t
to di v ide his effor t s.
beyond it there is no appeal. O n ce he has thi s
No System Perfect
fact fi xe d in his mind he takes a ll th e care in
"Of course, I want you to under s t a nd th at
the w o rld to give us full informati on, for he
there is no prospe ct file system so pe rfect that
knows th a t by doing this h e protects hi s own
dispu tes will not come up at times. B ut most
inte rest.
of tho se we have to deal w it h are cl ue to th e
"A saksman who turns a prospect into the
ca reles s ness of the men th e,mselves in making
house niakes out two' cards, one for the hou se
out their r epor ts an d one experience is usually
and ont: for him self. If he is in a branch a
tno ugh to cur e them of this ca reless ness. Th'e
third ca rd is made out for its own file. The
prospect file may be a small thin g, but it exert s
ma ster fil e is kept in th e 'main office. Every
a grea t deal of effect up on the me n when it is
thirt y day s we require a re port on the progress
wron g and ca uses a loss of busine ss every time
the sale is mak in g. If at the end of ninety
it doe s th a t. No dea ler , w hether he b e large
days the sale ha s not been closed or the pros­
or small, so lo ng as he has men sell ing for
p ec t reported dead he loses his right in it and
him , can afford to ha ve suc h a condition, espe­
cia ll y when, afte r all , it onl y requires a littl e
ti m e and care t o r em edy it com plet ely."
\nd here it is proper to tell the stor y of
what happe ned in. a certai n wareroom, w here­
by th e sa le of a r ep roducing pi ano was lost,
first throu g h the carelessness of th e floor man
an d second thr o u gh an inadequ ate pro spect file.
A n outside m a n in thi s organization had a
prospec t for s uch an in st rum en t. He r eporte d
th a t he thought he co uld close a sale for th e
leader of the lin e, a n ins trum e nt t hat retailed
at $3,500. Four or fi ve calls led to hi m being
con vinced he had ~o lcl (he prospect on the in­
,tr um en t, that is, th e idea o f owning it, but
that the entire difficult y was the price. Finally
the prospect came to the ·warerooms . H e was
han dled by a floo r man who stood by the hi gher­
priced in strum e llt and who let the prospect go
without s howi n g the next olle in the line. Te n
days la ter the outside man made a call and
found that his prosp ect had bought fr om an­
other house wh ich had an instr ument that sol d
for $1,000 le ss, but whi ch w as exac tly paralleled
in the line of the first hou se. No report had
been made by the floor man an d the sale was
entirely lost. Carelessness was the only basis
for it an d an inad equate prospect fil e. This is
one case that is known, but how many more
have th ere been th at have been lo s t the same
way and wh ich have never bee n reported? And
how many sa les me n are th er e who are nu rsi n g
a sec r et injury regarding ju s t s uc h happenin gs?
Efficiency Depen-ds on Satisfaction
An efficient selling force is alw ays a sa tisfied
<;elling force. Now, there can be no sa tisfied
selling forc e unless every man in it is con­
vinced that his interests are being protected at
all tim es and that every sale which is legiti­
mately his will be credited to him. The dea ler
or manager may say that th e sales men will
not co-operate , but se lf-i nterest alone will mak e
the m do it.
And the salesman can not co­
operate unl ess the h ouse g ives him something
10 co-operate with.
That, in this case, is a
prope r file, isolated and supe rvised by some
one who car ries the full responsibility fo r it.
WANTS MORE TRADE COMMISSIONERS
Secretary of Commerce Hoover Asks Appro­
priations to Ai-d American Foreign Tra-de
W ASlUNGTON, D. C, Nov ember 6. - ·In order that
America n bu s in ess men may havt: better r ep re­
se ntation in al l p ~rt s o f the world, Secretary
of Commerce Hoo ~' has asked th(' Director of
th e Budget (0 apPj ove an appro priatio n to be
mack by the ne x1 Congres s providing for the
addition of so me twenty trade commiss io ners.
Seve ral of t he pro posed pos itions would be in
SO llth Ame ri ca in cou ntri es with which the de­
partment is an x ious to in creas e American busi­
Hess. It i, th e hope of Secretary Hoo ver that
eventu a ll y the d e partment may ha ve a trad e
repr esentat ive in eve r y important port through­
out the wo rld .
HEARING ON SHONINGER CASE
NE W HAVE N , CONN., 1\ ovember 3.- -J udg e Edwin
S. Thom as, of the United States District Court,
has iss ued an order for a li' creditors a nd tho se
interested in the bank r upt cy of the bldB . S hon­
in ger Co., of thi s cit y, to ap pear befor e him
o n November 15 'to show ca u se w hy, after dis­
tribution of th e ass ets of the corpora ti on in
bankruptcy, th e receiver in equit y s hould no t be
di sc har ged.

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