Music Trade Review

Issue: 1918 Vol. 67 N. 3

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
10
THE
MUSIC TRADE REVIEW
JULY 20,
1918
CLEANING UP FRAUDULENT ADVERTISERS—(Continued from page 9)
the investigation here led to results elsewhere. The manu-
facturer responsible for the copy is now sending out his
campaign to conform to the requests of the Better Business
Bureau, and has shown a splendid spirit of co-operation
with our work.
Case No. 61, Syracuse, N. Y.
The advertising of a Wilson Picture Puzzle Contest, with
prizes offered to contestants and a "Piano Purchasing Cou-
pon" mailed out promiscuously from Chicago, has been fol-
lowed by a Billiken contest with the same follow-up. The
same firm is being investigated in Albany, N. Y., and com-
plaints of the Syracuse advertisers are being referred to
Albany. The advertising of the same firm has also appeared
at Rochester, N. Y., where they have opened warerooms.
Case No. 62, tando, N. D.
Investigation of a confidential price scheme has led to a
distributing house in Minneapolis, and a New York manu-
facturer. A stencil piano with retail price listed at $400, is
offered at an alleged wholesale price of $187, to which the
customer must add expenses of delivery, and $10.00 agent's
commission. The $10.00 is supposed to be all that the agent
makes. Inquiry is being made as to the real value of the
piano.
Case No. 67, Milwaukee, Wis.
The closing of a store which has been a constant source
of complaint because of its advertising and selling practices
came about through the conviction and fine of $100 and
costs imposed upon Emil O. Schmidt in District Court. The
example set in this case should be a warning to dealers who
are not satisfied to remain within the bounds of truth in
their advertising.
Case No. 72, Greenville, S. C.
The advertising of a "Sensational Price Cutting Closing
Out Piano Sale" put on by a special salesman for a Chicago
house was reported from various quarters. The dealer in
whose name the sale was carried on happened to be a mem-
ber of the National Association of Piano Merchants, and a
friendly appeal to him to discontinue the flamboyant type
of advertising brought the following reply:
"Have just received your letter of friendly criticism re-
garding the coupon which has appeared in our advertise-
ments.
"Had no idea that it conflicted with the ethics of your
organization as long as it was bona-fide, and our reductions
are bona-fide, and every statement in our ads is a true
one.
However, if this is the case, I will most certainly
discontinue any objectionable features in my advertising
within reason. Although it is too late today to stop the
ads now at the newspapers, no more of these ads will
appear . . . we are glad to comply with your request
to co-operate with you."
Case No. 73, Toledo, O.
The sale of a "$50,000 Stock of New Pianos and Players
Being Sacrificed at Unheard of Prices" was discontinued
through co-operation of a big Chicago manufacturing and
distributing firm which reported to be connected with it
through a representative. The attitude of the Chicago con-
cern was highly commendable.
Case No. 74, Minneapolis, Minn.
A wholesale piano dealer who is said to be responsible
tor a confidential price scheme in North Dakota, is being
checked up on the value of stencil pianos which he offers
at "wholesale prices."
Case No; 75, Milwaukee, Wis.
A complaint of malicious criticism and breaking of sale
was submitted to the Grievance Committee of the Milwau-
kee Association of Music Industries for adjustment. The
charges were denied by the accused firm, whose salesman
stated that it was his understanding from the customer that
the player-piano first purchased was to be returned. He
admitted that he knew a cash payment down had been made,
and that the delivery of the piano constituted a sale, and
further admitted that he was at fault in not reporting the
circumstances and giving the first dealer an opportunity to
make good any fault the customer had to find with his first
instrument. Upon investigation it appeared that the cus-
tomer had misled both dealers, and as there was evidence
of outside influence, it seemed that a third salesman was
guilty of malicious criticism, if any. The firm first com-
plained of finally withdrew its player, to allow a clear field
for the second dealer to adjust any difficulties. The spirit
of co-operation between Association members was strength-
ened in this case, through the arbitration of the Grievance
Committee.
Case No. 76, Minneapolis, Minn.
Claims of great savings to customers because of whole-
sale prices upon stencil goods which are labeled at much
higher prices then their actual value, are charged against
a Minneapolis house. Agents who operate in conjunction
with local dealers are said to put on special sales with this
class of goods, to the ultimate sorrow of the local dealer.
Case No. 77, Charleston, W. Va.
An unjust state tax upon agents and salesmen employed
as piano salesmen in West Virginia was reported, and a list
of dealers was requested by the complainant. This was fur-
nished, with an offer of co-operation in any effort to help
the trade.
Case No. 78, Winder, Ga.
Through co-operation of correspondents, our Bureau was
informed of a sale slated for a firm of Winder along the
same lines as one held in Greenville, S. C. Upon our re-
quest to the firm to conform to our standards in the adver-
tising of the proposed sale, the following reply was received:
"We have your letter under date of the 7th inst. in refer-
ence to the sale we have slated for Athens and we are a
little surprised that the sale as scheduled may go beyond
the proper limitations, as seems to have been the case,
judging from your letter, with the sale at
which
was under the direction of the same party who was scheduled
to manage the sale for us at Athens.
"We want, we assure you, to stay within the bounds of
legitimate business principles and we would like you to let
us know immediately what modifications will be necessary,
taking the
sale as a basis.
"This promoter came to us representing one of the strong
piano factories of the country and the proposition he made
us looked good to us, but we want to modify the modes of
advertising to conform to the ideas of the 'Better Business
Bureau,' for we are sure this organization looks to the best
interest of the piano merchants.
"Will it be best to call off the sale entirely, or is it only
necessary to modify the system of advertising?
"We shall be pleased to> hear from you further in refer-
ence to the matter, giving us the information necessary to
set us right in reference to the sale."
In reply we assured the dealer that it is not our inten-
tion to interfere with any legitimate business, but we do
endeavor to suppress any dishonest or misleading advertis-
ing of special sales.
Case No. 79, Americus, Ga.
Another sale by the same promoter referred to in case
No. 78 was reported and an effort was made to eliminate
any misleading advertising. None was reported by our cor-
respondents, therefore it is assumed that the sale did not
take place, or if it did, was not advertised in violation of
our standards.
Case No. 80, Boanoke, Va.
The promotion of a special sale by the representative of
a Chicago factory was reported to this Bureau in advance,
and we were able to take up the possibility of undesirable
advertising beforehand. The result was very satisfactory,
as the advertiser showed a strong desire to uphold our
standards and secured the co-operation of the salesman pro-
moting the sale, also suggested the modification of the ad-
vertising copy furnished and copyrighted by the manufac-
turer. Although there was some criticism of the copy used,
the spirit of the advertiser is shown in the following para-
graphs of his letter to us:
"We have, therefore, tried to be very, very careful about
our copy, and the writer strictly censored every bit of copy
which has appeared, so far, and we again repeat, we are
surprised you have found anything to criticise.
"However, the writer will endeavor to use even more
precaution in editing the advertising from now on, than he
has in the past, and we trust you shall have no further
occasion to find fault with our publicity."
Case No. 81, Syracuse, N. Y.
An unusual advertisement asking for an offer on a piano
which "must be sold at once," was headed "Will You Give
$100?" The fact that it was not stated that the piano was
"used" was criticized, and the advertiser replied that "this
one little slip is the only thing they have succeeded in find-
ing on us in all these years." This advertiser is co-oper-
ating with the Better Business Bureau and is in hearty
sympathy with our work and aims.
Case No. 82, Pawhuska, Okla.
A report of a piano salesman who hoodwinked dealers
into allowing him a drawing account, and then went out
to represent himself as a tuner and collect money from
customers for unsatisfactory work, was taken up with
various dealers, with the object of preventing further decep-
tion.
Case No. 83, St. Paul, Minn.
Secretary Karl G. Neumeier of the St. Paul Truth-in-
Advertising Bureau reports as follows on the St. Paul
branch of a firm which has had considerable attention in
various cities:
"This Bureau had received several complaints concerning
the advertising of the above concern, particular comparative
prices, the 'Free' coupons worth $25.00, etc, 'Free' scarfs,
stools, etc. We went into the case very thoroughly, sent
buyers to get a piano, went out and called at residences of
former purchasers, talked to former employes and secured
verified statements. The whole subject was discussed at a
meeting of the Retail Sub-division of the Saint Paul Asso-
ciation, at which the manager of the above institution was
present.
"In view of the splendid results and co-operation obtained,
this Bureau does not feel it necessary to detail all of the
facts disclosed by its investigation.
"When a representative called upon the manager of the
Saint Paul branch with the facts in hand, he had a very
satisfactory talk and the manager agreed in writing to the
following conditions in his advertising:
"(1) When 'Thirty Days' Free Trial' is advertised, specify
whether it is for new or second hand instruments, and if
references are necessary, say so in the advertisement.
"(2) If second hand pianos are offered for sale, any one,
even competitors, are to get them at that price.
"(3) Eliminate all coupons whatsoever.
"(4) Eliminate all comparative prices.
"(5) Eliminate 'Free' scarfs, stools, rolls and benches."
Case No. 84, Rochester, N. Y.
An offender whose classified advertising has been com-
plained of several times, quoting ridiculously low prices on
well known pianos of established quality, is having the
attention of the Rochester Piano and Talking Machine
Dealers' Association. Appeals to this dealer to discontinue
undesirable practices have brought no response and it is
possible that other action may be necessary if he continues
the misrepresentation apparent in his advertising.
Case No. 85, Rochester, N. Y.
The continuous advertising of new pianos of a certain
make, at special sale prices, was complained of, and upon
inquiry it was stated that the agency was withdra-wn without
notice, leaving the dealer with a large stock on hand. A
counter claim that a competitor was using the name and
testimonials of this piano, because of its prestige in Roches-
ter, to sell another make of similar name, has been taken
THE BROOKS
Automatic Repeating Phonograph
Plays Any Kind of Record—Any Desired Number
of Times and Then Stops Automatically—
The Phonograph Sensation of the Age
View of Controlling Dial
DEALERS:
You cannot duplicate the value we offer for twice
the price. In size and appearance the "Brooks"
compares favorably with Instruments retailing for
$300.00 and up.
In tone qualities it is unexcelled by any talking
machine on earth! In mechanical equipment and
automatic features it is years in advance of its
nearest competitor. We have been building talking
machines for three years—last year our sales dou-
bled every four months. The BROOKS DEALER
has no competition. The machine creates interest
and discussion—it is self-advertising. Send for
particulars, terms, prices.
BROOKS MANUFACTURING COMPANY
Talking Machine Dmpt.
SAGINAW, MICH., U. S. A.
This dial sets, starts and stops
the machine. Will play anj- de-
sired number up to nine or con-
tinuous.
Simplest Machine to Operate
Instructions
Set the needle at the inner edge
of record cutting and then move
pointer to the figure designating the
number of times you wish record
played.
That is all. You can now forget
the machine. When the record has
been played as many times as set
for, the machine will stop auto-
matically with the tone arm sus-
pended in the air above record.
HEIGHT OF CABINET 50
INCHES
FURNISHED IN OAK OR
MAHOGANY
SPRING OR ELECTRIC MOTOR
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
JULY 20,
THE
1918
11
MUSIC TRADE REVIEW
CLEANING UP FRAUDULENT ADVERTISERS—(Continued from page 10)
up. It is very likely that the competitors whose interests
conflict in these matters can be brought to a better under-
standing and respect for each other's rights through the
influence of the Rochester Association.
Cane No. 80, Athens, Ga.
The advertising of a special sale, for which great prepara-
tions were reported, was modified to a very reasonable tone,
through co-operation of correspondents and an appeal to the
dealer in whose name the sale was scheduled. No further
complaint was received of the advertising of the sale, and
it is assumed that the dealer for whom the sale was con-
ducted was careful in checking up unduly radical statements.
Outside of a few strong price claims, the advertising was
not subject to serious criticism.
Case No. 87, Chlrago, 111.
Attention of investigators of the distribution of coupon
advertising in three different localities was turned to the
office of a Chicago advertising company, said to have a
connection with a big piano factory. The wholesale mail-
ing of a "Piano Purchasing Coupon," alleged to be worth
$104 on a piano ancf up to $129 on a player-piano, is
believed to be subject to action under the precedent set in
the cases reported by the Postmaster General a year ago,
as follows:
"For many years past the general public has been victim-
ized by- certain piano sellers, mostly of the itinerant class,
by means of a scheme for the sale of pianos, familiarly
known as the fake prize contest and credit-check method.
All previous efforts to suppress this class of fakers proved
unsuccessful. Illegal business of this character, conducted
by numerous operators, recently grew to such proportions
that it became necessary for the department to inaugurate
a vigorous campaign against them. During the present year
a number of promoters of this class have been indicted and
brought to trial, and each case successfully prosecuted in
the trial courts; and where appeals have been taken the
action of the trial courts has been sustained. A new line
of precedents has thus been established which disposes of
the obstacles to successful prosecution in such cases pre-
sented by the earlier decisions. It is believed that this
particular class of enterprise has now been entirely sup-
pressed; certainly their unlawful character has been defi-
nitely established by the courts."
Case No. 88, Milwaukee, Wis.
A man whose sales methods in the phonograph line have
attracted previous attention, started a store and advertised
a standard make of talking machines for a short time, with-
out having the goods represented. He was approached by
Secretary Robt. J. Hammen of the Milwaukee Better Busi-
ness Bureau, and apparently the suggestion that he modify
his advertising was well taken, for no further advertising
has appeared.
Case No. 89, Dayton, O.
Advertising of big bargains in used pianos, in which
instruments were offered "as low as one-fifth of their orig-
inal price," was criticized as not conforming to our trade
standards. The quoting of original prices when new, pro-
vides no basis for the present value of the instrument and
works a hardship upon dealers who have agencies by serving
to discredit the makes of instruments they handle.
CaHe No. 90, Chicago, III.
Advertising to the "Dear Public" of an "extra cut of
25% in order to close out this mammoth stock at once,"
based upon the representation that one firm bought out
another, was reported to be merely the manipulation of one
man who controlled both firm names. This man is an old
offender against advertising ethics, and the evidence con-
tinues to pile up in a manner which will bring about a
prosecution. The style of advertising is the "$325 player
piano, was $137, now $103," "$350 Upright, was $73, now
$58," etc.
Case No. 91, Koanoke, Va.
The mutual suspicion of dealers is shown in criticisms of
similar price claims by different houses. Advertising of
used pianos, "priced at only a fraction of their real worth,"
has been complained of in the case of one house, which
believes that another house is guilty of misrepresentation in
radical price claims. The formation of a local association
to give opportunity for friendly discussion of points in
question would lead to better competition in Roanoke. Both
the houses above mentioned are apparently in sympathy
with our Bureau standards, although they do not quite live
up to them.
Case No. 92, Chicago, III.
The claims of a special sale promoter, whose methods do
not always bring as satisfactory results as his letters indi-
cate, are being investigated.
Catte No. 93, Baltimore, Md.
An investigation by Walter B. Wright, director of the
Vigilance Committee of the Baltimore Advertising Club, into
the "Famous Life Insurance Feature" of a piano firm, re-
sulted in proof that there was a "Joker" in the insurance
MADISON
Piano Co.
Incorporated
Manufacturers
The Madison Tone—
Supreme—Its Own
219 Cypress A v e .
NEW YORK
contract. Both husband and wife signed it in one case, and
when the husband died, before payments were completed
under the contract, the firm refused to give credit for the
remaining payments, because the wife's name appeared on
the contract, and as it was a joint contract, both must die
before the payments were credited. It was decided by the
Vigilance Committee before which the facts were presented,
that if two names were placed to these policies, the scheme
could not be construed as anything but a fake. The firm
decided to abide by the decision of the committee and issued
a receipt in full for the piano.
The practice of issuing insurance contracts of this char-
acter is said to be followed in other cities, but no abuses of
it have been reported to the Better Business Bureau.
Case No. 94, New York City
A manufacturer is reported to be using testimonials of
an old established piano name of good standing to apply to
a lower grade instrument of not nearly so good quality, now
manufactured under the same name.
Case No. 95, Great Falls, Mont.
An "Anniversary Sale" was advertised to include illus-
trations of player-pianos labeled $138 and $96, without once
mentioning that they were not new. The claim of "cutting
prices" and "Big Discounts" would lead customers to be-
lieve that they are getting "The World's Best Pianos" (new
ones) at remarkably low prices, with little cash down and
long terms. Such inferences, under present market con-
ditions, are harmful to the trade.
Case No. 96, Rochester, N. Y.
The use of testimonials, secured by one dealer to build
up prestige for a certain make of pianos, by another dealer
to side-track the public into buying pianos of a similar name,
was reported.
Case No. 97, Louisville, Ky.
Advertising of the "Four Greatest Pianos" is reported to
include one said to be sold under a different name by a
big mail-order house, a grade of piano in no way up to
the company in which it is placed.
Case No. 98, Parkersburg, VV. Va.
"Parkersburg is Piano Mad," said the headline of an
advertisement which went on to state that "The Bottom
Has Dropped Out of the Piano Market." This ridiculous
assertion in the face of present market conditions was re-
ported to the head of the firm, whose branch manager was
responsible for the copy.
Case No. 99, Fukwana, S. D.
An advertisement of a $600 piano to be given away about
December 1, 1918, to the holder of one of the cards given
away with every $300 paid toward the purchase of an auto-
mobile, was sent in to the Bureau. The winner of the piano
will be selected in a drawing contest.
Case No. 100, Bangor, Me.
"Highest Grade—Low Price," as applied to a popular-
priced piano was criticized as misleading, and the advertiser
in reply to the criticism said that the phrase was not in-
tended, having slipped by through a printing error, and
would not be repeated.
Case No. 101, Columbus, O.
Advertising of an 88-note player at $198 and uprights at
$55, $65 and $75, without stating that they are used, also
linking up the names of high grade pianos with these low
prices and easy terms "as low as $1 a week," was held to be
misleading.
Case No. 103, Akron, O.
Advertising of a well known Ohio dealer at branch stores
in Parkersburg, W. Va., and Columbus, O. (See Cases
Nos. 98 and 101), was taken up with the proprietor at Akron,
in an effort to curb the statements of employes. He writes
that he stands for "good, honest, clean, straightforward
advertising," and asks that any future criticism of the adver-
tising be directed to his personal attention.
Case No. 103, Birmingham, Ala.
Several complaints of a special sale conducted by a promi-
nent house were forwarded to this Bureau, showing "Cut
Price," Liberty Bond Trading, and "Free Trial" Offers
featured in the advertising. Offers of a "$250 Brand
New Piano at $145," etc., and low figures marked on price
tags with the names of high class instruments, are mislead-
ing to buyers. The only explanation is a small line of type
below, that "All goods advertised above not marked new
are used." An appeal to this house to eliminate the mis-
leading features of the advertising was not well taken.
Case No. 104, Jersey City, N. J.
An advertisement of tuning pins in the convention num-
ber of a trade paper, containing a statement that they were
"The Only Brand Made in U. S. A.," was declared un-
truthful, and it is not likely that the misstatement will be
repeated.
Case No. 105, Dallas, Tex.
"This $600 Player Piano at the low figure of $385," was
criticised as misleading, inasmuch as it was not clearly
stated in the advertisement that the instrument was second-
hand. The manager of the firm over whose name the state-
ment appeared was glad to have the point called to his
attention and expressed his appreciation of the work of the
Bureau,
Case No. 106, Kalamazoo, Mich.
Offers of "A $125 Piano $66," "$300 Piano $195," "$350
Piano $200," on "Easy Payments as Low as $1 a Week,"
with the names of "Such Pianos as Steinway, Schiller,
Rembrandt, Needham, Edward B. Healy, etc., to select
from," are amusing to piano men, but misleading to the
public. The same plan of linking up standard high-grade
names of established reputation with bargain offers is also
followed in the phonograph line by the dealer complained
of. It is charged that the makes of pianos, phonographs
and records advertised by him are not carried in stock.
Respectfully submitted,
C. L. DENNIS, Secretary.
Victrola XVI, $225
Victrola XVI, electric, $282.50
Mahogany or oak
Other styles $22.50 to $950
Victor
Supremacy
The supremacy of the
Victrola is linked with
the world's greatest art-
ists.
The prosperity of the
music trade, the success
of Victor retailers, are
the natural result of this
overwhelming suprem-
acy.
Victor Talking Machine Co.
Camden, N. J., U. S. A.
Berliner Gramophone Co.. Montreal,
Canadian'W holesalers
" V i c t r o l a " j , the Registered Trade-mark of
the Victor Talking Machine Company designating
the products of this Company only.
W a r n i n g : The use of the word VictroU
upon or in the promotion or tale of any other
Talking Machine or Phonograph products is mis-
leading and illegal.
I m p o r t a n t N o t i c e . Victor Records and
Victor Machines are scientifically co-ordinated
and synchronized in the processes of manufacture,
and their use, one with the other, is absolutely
essential to a perfect reproduction.
"HIS MASTERS VOICE"

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